Service fails to start after boot
Hi, I have eventlog analyzer and application manager running on their own database. The applications work fine but the service for application manager fails to start. Is there any dependency that I need to configure so that the service can start normally? I can't have an application manager service that fails to read performance information from other servers...
Change Technician Login
Hi, One of my Technicians have left the Org and I want to MOVE (i.e., change the login name) this Technician login to the new joinee. How can I do the same. Mukesh Garg
BindException error in RHEL 5.2
I'm trying to start up a copy of the 6.0 Firewall Analyzer on a Red Hat Enterprise Linux 5.2 system as a non-root user. The account name is fwalyzer. FWA binds to the 1514 port with no problems but I get the following errors from the /opt/Firewall/server/default/log/serverout0.txt when trying to bind to 514. [10:15:56:884]|[04-28-2010]|[com.adventnet.fa.server.lc.SyslogServer]|[INFO]|[24]|: [SyslogServer]Successfully Created Storage Buffer com.adventnet.fa.server.lc.RecordStore@11e78461 for port
Exchange SMTP Monitor can't show data
Dear support, In MSExchange monitor, I added all of SMTP monitor: - Categorizer Queue Length - Current Messages in Local Delivery - Inbound Connections Current - Outbound SMTP connections - .... I pressed the test monitor button, but it says "The Monitor did not respond to the test request". Another MSExchange Monitor (Availability Service Monitors , Information Store Mailbox Monitors, Information Store Public Folder Monitors , Information Store Monitors , ...) is working (have show the data), just
Service Desk Does Not Start After Installation.
Dear Sir, I have installed the Service Desk Plus 7.6 and after installation and running the run.bat I have the following stop error and the service does not start at all and the icon does not come either. D:\ManageEngine\ServiceDesk\bin>run =============================================================================== . JBoss Bootstrap Environment . JBOSS_HOME: D:\ManageEngine\ServiceDesk\bin\\.. . JAVA: .\..\jre\bin\java . JAVA_OPTS: -Dserver.dir=D:\ManageEngine\ServiceDesk\bin\\.. -Dprogram.name=ru
Changing "groups" - consequences to existing tickets?
Are there any consequences or side-effects to changing groups on existing tickets? Prior to the establishment of "Sites", we built groups based on Location. Now that we have sites, we need to setup "Groups" to be of similar work requests (Desktop Systems, Telecommunications, ERP, etc). If I delete groups, and add new ones, what can I expect from existing tickets and our reports? If there are side-effects, what can I do to alleviate them? Thanks so much!
HotFix 8052 Released
Hi All, We took more than a month to release this upgrade and we are glad to see a huge "fixed issues" list more than any other hotfix release. Yes, you can find fixes for few long pending issues and few feature enhancements. Please download the hotfix from the below link and follow the instructions to apply it. You can apply this on or above 8050 build. http://www.manageengine.com/products/opmanager/service-packs.html Feature Enhancements: A new CLI-based monitor for Partition Details of a device
SLA reminders
Hello - is there any way to setup service desk to email technicians before a call goes past it's due date??? I would like a reminder to go out 1 hour before a call breaches and prevent pointless (forgetful) breaches. Thank you. PEter
RemoveDBEntries for opmanager 8052
Good afternoon, We have a problem when we try to remove some devices. All seems ok however when we want to readd them, the systems says that the device is present into the system. We are using the RemoveDBEntries in order to remove completly the records. However from we've updated to 8052 version, we receive an error which is "opmanagerdb.portobject doesn't exist". This table doesn't exist in my database so, how can we do to change the .class file or does anybody know where we can download
Doesn't work support.opmanager.com
Good afternoon, We couldn't connect to your support website (http://support.opmanager.com). Receive an error (page doesn't found). Could you please check if the website is available?? We need to connect in order to download a fix (new RemoveDBEntries). Regards.
Disable users
Ability to disable users that haven't logged in for x number of days. Michael
ServiceDesk Hardware Requirements
Hello, I need some information. First of all, is there any chance to install this software in a shared hosting plan. I read somewhere that it is possible if you have Telnet/SSH rights. Now, let's imagine a normal situation, where I am quite limited. Isn't there a version to upload? Not a .exe file? Or maybe install it in my computer, and upload the 200 MB, would that work? Their concern is with the security of the file, apparently. Now, imagine I COULD upload it, what hardware requirements should
Purchase Order Numbers
Hello - I am in the process of upgrading to the current version - which I understand is now 7606. We were at 7014 and currently are running 7514 so I have a few steps to get to the current. However, I have run into an issue that I don't understand related to assigning Purchase Order Numbers. We have been using a letter as the first character of the PO number but when I try to enter this I get a database error [FAILURE :Database exception setting default configuration. Please report the problem
Sub Accounts view is limited on Account window
On the "View Account Details", the Sub Account window is limited to show only first 110 Sub Accounts. If an account has more than 110 Sub Accounts the rest cannot be displayed on that window but must be searched as contacts. This search is not always possible because some Sub Account doesn't have any contact associated yet. A scroll bar or a "View All Sub Accounts" selection is needed.
Global View
Hi. We are currently evaluating SupportCenter Plus 6 and now I have a question; Does a support rep need to be an Administrator in order to see the Global View tab on the home page ? Thanks, Chris
[Business view widget] - Ability to click icons
Hi, While looking at a business view, it would be nice if the devices and shortcuts could be clickable (Map/Traffic mode) and reach the clicked device instead of having only the link to load the business view, then being able to click the link, since I already know that device 1 is in trouble, it is the device 1 that I want to see, not the business view, since I already see it :) Raphaël LEMIEUX Edit: Changed the Idea to question since the possibility already exists according to answers.
unable to edit business views
Hi All, We are running version 8051 and are unable to edit Business Views. I have tried using the server side "MapMaker" as well but after the login, it waits on a loading screen with the status "Client Initializing". See attached Using the client side editor timeout as well. Any help would be greatly appreciated. Cheers Chris Gibbs
Custom SQL Query
I apologize if this is somewhere in the forum. I searched but didn’t get anything back that answered my question. Each month I manually have to enter data into a spreadsheet based on the 95% percentile for in and out traffic. Now that I have 50 or so IP groups and multiple sites this is taking me quite some time to do. The consolidated report doesn’t display that nor is there a CSV file for the scheduled report for me to manually calculate the 95%. This means I’ll need to query the data directly
OpManager vs. Orion
Hi to all, We are seriously planning to use a NMS for our system. We have come up to two products. OpManager and Orion. Personally I prefer OpManager. But I have to persuade my superiors. These two products has same features. I ask a solarwinds distributor in my country to compare these two products. The distributor asks solarwinds and they said about OpManager; - Performance monitoring and traffic analysis are not well integrated, no single pane of glass - Need a dashboard you can easily customize
Netflow support for snmpv3
When will Netflow support snmpv3? Thanks,
SNMP V3
Are there plans to support SNMP V3?
SNMP V3
Any idea when Netflow Analyzer will support SNMP V3??
SNMP v3
Hi, Does NetFlow Analyzer support SNMP v3? If not currently, any plan? Thanks, A Netflow Anaylzer user
ADManager Last Logon Time = 0?
When running reports with AD Manager Plus i see a lot of last logon time = 0. I understand that this may be from computers and users who have never logged on, but in my case many of these computer I know for a fact have logged on at one point or another. Is there a certain time where Active Directory stops a record of last logon? Another thing that may be, in November of 2008 I added all new domain controllers, and then removed all old domain controllers tranfering roles to the new ones. Is there
Backup Error
Hi, i am receiving a error when making a backup. Any idea ? ------------------------------------ Please wait ! Backup in Progress..................... |Mar 5, 2009 2:39:25 PM co m.adventnet.db.persistence.metadata.parser.DataDictionaryParser getPrimaryKey WARNING: The PKName :: TempDependentUnavailableHourly_PK of tableName :: TempDep endentUnavailableHourly has 33 characters. Mar 5, 2009 2:39:25 PM com.adventnet.db.persistence.metadata.parser.DataDictiona ryParser getPrimaryKey WARNING: The PKName
Purge Inventory in SD Plus 7.6
Hi, Now i have SD 7.6 over SQL 2005, with several old objects in the inventory. I need to purge inventory to send a scan process and discover the actual status of workstations in the network. How can i purge the inventory totally? thanks.
Problem in Restoring Mysql Configuración
Hi, Coz of my Ongoing problem with my present instalation , i have install new hardware with same hardware and system configuration to install a new opmanager 8025 version. i want to restore only configuración data without any performance data , i have already done backup . now i have tried to restore the data on my newmachine , it says it restore sucessfully without problem but when i try to start opmanager it stops as in the attachment file.. not sure where i went rong...help will be apriciated.
Software and last logged on user
Is it possible to create a query report where you search for a specified scanned software (office) and then return computername and last logged on user on the computer? I know the last logged on user is picked up when scanning the computers, but I can´t get it together in a query. Kind regards Stefan Sehlberg
Can't delete folder structure after installing 7508 upgrade...
So I'm trying to delete the complete Advent folder structure to start over again.. however the upgrade procedure to 7508 creates folder lengths that are too long. Windows cannot delete them. Case in point: This is a REAL folder in the distribution create by the upgrade process : C:\AdventNet\ME\ServiceDesk\Patch\AdventNet_ManageEngine_ServiceDesk_Plus-7.5.0-SP-0.8.0\SERVICEDESK\applications\AdventNetServiceDesk.eear\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war\WEB-INF\lib\SDJSPClasses.jar\com\adventnet\servicedesk\servlet
Can't run Update Manager
Hi Everyone, We're running Op Manager 8051 on Windows 2008 / 64 bit. I notice I can't run the Update Manager to install the latest hotfix. Here's an an output of the error when I try: C:Program Files (x86)ManageEngineOpManager in>UpdateManager.bat C:Program Files (x86)ManageEngineOpManager in>echo off LogFileWriter: error opening updatemanagerlog8.txt:java.io.FileNotFoundException : logsuemanagerlog8.txt (Access is denied) java.io.FileNotFoundException: logsuemanagerlog8.txt (Access is denied)
HTTPS secured link in $requestlink
In the notification email's $RequestLink, the HTTPS address is sent to requestor as HTTP even though the template shows proper link. How can the server be set so that the ServiceDesk does not reset the link to HTTP?
Condition in Business rule
Hi, I have created my own status like "Forwarding" and I want it to be used in condition in Business Rule when requesting was updated. But inside Business Rule, I cannot find any Status in condition. Is it possible? Thanks, SOPHAL.
Possible to amend resolution or completed dates?
Hi, Sometimes we forget to put requests onhold, or carry out the work but forget to update the request - is it possible to go back and amend the completion or resolution dates on requests? I appreciate that only admin users should have this sort of access, but it would be useful to 'correct' mistakes on requests. Thanks, Rich
Do you have a feature like "Modified By:"?
For example I have 20 technical supports in my team, some of them is adding users in OU, some of them is modifying the group policy, etc., I don't know which of them is adding users and I don't know which of them is modifying the group policy. A feature like "modified by" would be a great help, so that whenever there is a problem I know exactly who modified this object.
keyboard shortcuts?
Are there any keyboard shortcuts for SDP? One for 'New Request' specifically would be great. having to move to the mouse is a big slow down. thanks!
How to access SD+ database from my SQL client
Hi Guys, I have downloaded the free version of TOAD for MYSQL. Now i would like to access the database on the server to query on the data. For some reson i'm unable to connect to the database when i use port 33666 i get an instant 100061 error. The web runs on port 8888 so when i use that as my connection port the connect wait for 10 seconds and give a message that it is unable to logon. Can someone explain step by step how to connect using tools like toad.
Technician Availability Chart - Changing Unavailability Colours
Hi I am looking at showing when a technician is not available for support because they are working on projects. Unfotunately if i use "Leave Types" then the colour on the scheduler is RED which is the same colour as when they are on annual leave or sick leave. Is their a way of changing the colour for different "Leave Types" so that we can see they are on project work rather than not being at work at all. Thanks Mike
new password report
I need a password report that displays all the users who have recently been created and never logged on. chad
Request Approval
Hi all the problem is: the requester has new request, the request must approval from his manager befor it going to IT Department. the qustions is -->1- how to make the manager approval?? 2- what is the manager ? Technician Or Requester!!?? thanx for help
Categorization by custom status for request
Hi, I was playing around with SupportCenter Plus and came up with this. I had a request called 'Test1' with status as 'On Hold'. I created new status called "Submitted", then created another request with status as "Submitted". (Refer to Example1.jpg) First issue here, on the 'Global View' tab on Homepage, screen does not show column 'Submitted'. (Refer to Example2.jpg) I could not figure out how to create new column here. Is there a way to add more columns based on Status? Second issue, I
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