Disable or remove remote desktop connection to pc's
To prevent privacy intrusion in my network I am trying to remove this feature from opmanager without making any settings changes on my workstations. Is it possible, or not?
MSSQL monitor values way off...
Hi opManager team, we have an MSSQL server which is reporting highly improbable values (see image below) - our computers are not that! fast. Other MSSQL servers do not show this problem. Do you have any idea how to solve this? I think a remember a similar problem being reported in the forum but couldn't find it. TIA GWeiss
Requester Details
Is there a way to include additional recipients on a request? For example: someone opens a request and wants to cc their manager on it. How would they do that? Regards, vanderson
Ability to change "Jump to" Feature
Or at least ability to add Desktop Central as one of the choices from SDP.
Request ID based search has been removed from the request search in the left panel
The above referenced text is listed in the latest Enhancement Service Pack under SD 25985. My question is this: WHY did you remove this functionality?????? My colleagues and I have in the past used this feature to search for issues that may be related via the SD #. For instance, we oftentimes split issues for various reasons, but the 2 separate issues need to stay "related" to each other via the original issue number. We have been able to put in the original issue number and search and the results
Unable to add entry into the database using provisioning Template
I am using the given below xml parameters and values for the template to update the SysInfo table in Mysql. But, i getting the OperationFailedException from the RMI client. <InventoryUpdate> <MOUpdate MOName="sysName" MOClass="com.adventnet.nms.tutorials.ems.SysInfo" isNew="true" when="onSuccess"> <Property name="sysContact" value="$sysContact$"/> <Property name="sysName" value="$sysName$"/> <Property name="sysLocation" value="$sysLocation$"/> </MOUpdate> </InventoryUpdate> ERROR>>>>>>>>>>>>>>>>.
Website URL monitoring through some remote plugin.
Hi all, Is there any provision in Opmanager to monitor the Website from remote location ? I have a webserver connected in the same network as that of Opmanager server. This webserver hosts an application which is accessible from internet. We want to monitor this website from our remote office, to get an idea about exact URL availability of this App. Like the NRPE in Nagios, does opmanager have any utility for monitoring the website from remote location? - Shashank Parab.
Send email for planned downtime
Hi, When an downtime is entered ("Admin"-> "Downtime Scheduler"), is is possible to have an automated email sent? Alternatively, is it possible to have a script run every hour to find out what downtimes are currently scheduled?
Does Application Manager can not monitor two SQLServer instances in one server?
There are two SQLServer instances in one of our servers,one is SQLServer2000,the other is SQLServer2005, now,i want to monitor both of them(SQLServer Instance),so i do as follows: step 1: create a new monitor ,add SQLServer2000 in this monitor,it's successful,and application manager can receive data from this instance normally,so i can see the status of my SQLServer2000. step 2: create another monitor ,add SQLServer2005 in this new monitor,it's successful too,but,when i click "poll now" ,it show
packets are receiving but no reports
packets are receiving but i can't see any reports. please help me?
Move PMP fro Windows to Linux
Hi all, I want to move PMP from a windows to a linux box. I don't know if this is possible. If it is, how do I accomplish this? Thanks in advance, Fobe
Added devices not showing up
Recently, when I add devices they do not show up anywhere in Opmanager. I have tried restarting the server, repairing the database, and just waiting. I can keep adding them over and over and it says successful, but can never find it. I am using Opmanager 8051 on Windows 2003. Any ideas? -Sam
You are not authorized to view this device details page
Hi, we've got several users who have only rights for viewing some special business views. if the user is logged in he can see all the devices and all alarms. The problem is, that he can't get access to the details site of three devices - the opmanager says: "You are not authorized to view this device details page" We only set his rights to "Has access to the selected business views", nothing else. Why can he see all devices but has no access to some of them Thx for help
Variable $NoteMadeBy is not functioning in subject line
I'm on the template "E-mail technician when note attached to a Request." The default subject is "A note has been added to Request Id ##$RequestId##", I'm attempting to change that to "$NoteMadeBy added a note to RequestID #$RequestId". When I get the email however it's not replacing $NoteMadeBy with the value. Any ideas?
Send resolved/closed Mail to other recipients
Hi there, when i resolve or close a request, the requester receives an email from the system. Is there a possibility to automatically send mails to other people/groups? Ideally automatically filled in by the request´s template... Any ideas someone? Thx, Uli
Ability to return items from a PO
In the PO module, it would be nice to have an option to return items on a PO and delete them from inventory. Or just the option to add notes to a PO after it has been closed. That way I can delete the items from inventory and note the PO that a certain line number was returned. Thanks, Tyson
Active alarms report
Hello to all. I would like to set up a report sumarizing every morning active alarms and schedule it to send it in a mailbox every day. Currently this is possible but this is a "all events" report and I cannot filter "interesting" alarms ie actives or unacknowledges alarms which I think are more relevant for day to day checks and operations - I can't find a way using opmanager admin console but maybe I missed something. I suppose there is a way to build it - querying directly the db but it's more
Is it possible to build a multilevel SLA?
I'm evaluating ServiceDesk Plus as a replacement for our curren system. However I can't really get it to work the way our helpdesk is set up; When an email is received it should create a request with status as open. 1. line will start looking at the call and can use up to 4 hours to try to resolve the call. Within the 4 hours, 1.line must either resolve or escalate to 2. line. When incident is escalated an SLA should be started based on priority. So: total SLA is 4 hours at 1 line + whatever time
Task/Attachment deletion
Is is possible to find out which user deleted task/attachment?
Cached user scan data
I want to reset the assigned users for all of our workstations.. Now i can reset them all to in-store status, however it automaticlly picks up the data from the last scan (we run the scans at login).. My question how can i remove this cached data to ensure that the next login will be used to assign the user..
SLM configuration
Hi, I asked for a demo license for the SLM module. I cannot understand the benefit of this add-on. Where I can set-up my SLA parameters? Is it possible? Thanks, Roberto D.
Mail Fetching not working
Mail Server Settings shows status as 'Running' but mail is not being fetched. we recently moved to exchange 2007, which uses TLS for POP. is this compatible? i set email type as POPS with port 995. POP with port 100 did not work either. i tried the recommendations of start/restart service, etc in other mail fetching threads, with no luck. support logs attached. thanks for any help! -Andrew
Service Level Management
Hi, I asked for a demo license for the SLM module. I cannot understand the benefit of this add-on. Where I can set-up my SLA parameters? Is it possible? Thanks, Roberto D.
clarifications about ADSelfService
Good Morning all, I need a clarification in several things about ADSelfService.. And I would appreciate if you can answer my questions.. 1- Can customers receive notification on personal email (hotmail, yahoo, Gmail.. etc)? 2- How many questions allowed per users in the Question and answer settings? 3- What is the solution about having the password to be the same as the login name once it expires which is very risky? 4- Does the software support for multiple domain? 5- Can it schedule
Nortel ERS 5500 Switches and IPFIX On NFA
Hi All, I have a call open with support regarding an issue i have with gathering flows from Nortel ERS 5500 Switches. I want to check with other users and see if anyone has been able to collect correct flows from these devices. My problem is related to Egress flows, it seems that the switches (using preipfixv9) do not mark their flows with the out port identifier. thus NFA cannot calculate the egreess onthe port. I have a case open with Nortel, so i expect a responce from them early next year !!
importing data from sharepoint
Can I import records, such as closed tickets, from Sharepoint?
Version 7.6. Released
Dear Customers, Our latest version 7.6. released.Please download the build 7601 from the following link to upgrade to this version. http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Here is the link to track the list of issues fixed and the features available in this release http://www.manageengine.com/products/support-center/sp-readme-7_6.html
Functionality "E-mail the Support Rep"
Gentlemen, I would like to confirm that the following situation characterizes a problem. When a client registers a request for support by email and copies the message to other members of his team at the time that our support representative answers a communication using the "E-mail the Support Rep" imagine that response should be sent only to another support representative in order to keep a record of internal communication. Unfortunately what is happening is that the functionality is forwarding the
Restoring Mysql backup on New Server with new ip
Hi, i m using Evenlog v 5.00 on my windows maching with ip 172.26.99.14:8400 i did backup .. now i have install Eventlog v 5.00 on new machine with same window version but with different ip 172.26.101.160:8400 and i have restored database successfully without any error. i can connect it without problem using webclient.. but when i check the server info on the new machine ::: Server Name : ibopemng01 Server IP : 172.26.99.14 Listening Port(s) : 513,514 Failed Port(s) : - Server Status
Report of all Servers and their metrics
Hi, I've been asked to produce a report showing all the servers in our OpManager and what metrics are being monitored on each one. Does anyone know how I can produce such a report? Ideally it would be a single table with Servers down the LHS, metrics across the top and the resulting table completed so it's easy to see what metric is being monitored on each server at a glance.. Thanks very much
SSL not working
I'm trying to get an SSL cert from Godaddy to work with SD+ I've done all the steps to generate a keystore as outlined in the faqs and everything goes as planned. I edited the server.xml file with the keystore password and changed the web server port to 443 https Soon as I do that though and restart SD+ the connection fails. I setup a wireshark on the server hosting it and notice that when the request comes in, the server is sending back to the client an ACK RST Netstat doesn't appear to show anything
Change alert email sent but does not show
Good afternoon I receive alert emails for changes made by our engineers in our routers and switches configuration files. However, when I check the daily configuration change details, these changes can not be found. I have already checked the related change management rules and found nothing wrong. Any ideas why the changes indicated in the alert emails do not show in the daily view of the devices?
Importing configuration files?
We are exporting the config files using the export tool and once we do a mass change on them how can we import them back in without opening every config and copy / pasting to each device? I have almost 300 routers we need to make a change on and would like to do it in bulk.
Automatic reload after uploading config?
We have a large project we are doing this weekend which requires us to push new configuration files to all our customer routers. We would like to schedule it to start a certain time and after the upload we need to have the routers do a reload. Is there a way for DeviceExpert to issue a reload to a router after an upload? The other question is how do I schedule a upload, I only see backup as an option under the schedules section in the Admin section.
Configure Availabilty Time of the day
Hi, regarding the SLA reports, is it possible to configure the time of the day to use. Fore example I would like to exclude non business hours and days for specific devices such as printers. I see the "schedule downtime": is it retroactive? Regards, Roberto D.
Problem with esclation
Hello, I am evalulating support center plust ver 7.5, and facing this problem that sometimes the escalation never takes place. I opened mulitple priority cases and assigned them differenent esclation details but none of them esclated. Is there any place where I can check the logs to see what might be the problem. Also I have noticed sometimes that restarting the machine where the SCP is installed somtimes solved the problem. Also is there a provisioning for manual esclation What is the min system
Create custom Compliance policy on NCM plug-in
Hi, I tested both Device Expert and OpManager NCM plug-in. Within the NCM plug-in I cannot find a way to create custom Compliance policy. I have on default Cisco Compliance policy. Is there a way to create new policy or the NCM is a subset of Device Expert? If yes, then I would like to know which features I will loose choosing NCM instead of Device Expert. Thanks, Roberto D.
SMS not showing correct time
Dear all, As i am using OpManager and facing some problem in sms alert its not showing correct time when we administrator receive sms alert its showing wrong time could any one brief me what i do ? Thanks
ESX Montioring
Hello I am evaluating OpManager for my business. I am struggling a bit with vmware monitoing. We have a number of esx hosts (3 and 3.5) but when I discover the devices, OpMangaer does not show any VMs. Is this becuase the machines are configured as a cluster of ESX hosts? Does anybody know how to get around this? Havig read recent posts I understand that ESX/i 4 is to be supported soon... this is will be a key in our decision. Thanks!!
Assets management
Dear any one can help me to find way to make sure all the assets that connected to the network is registered in the service desk the problem is sometime we cannot scan the machine
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