Hi,

 

I was playing around with SupportCenter Plus and came up with this.

 

I had a request called 'Test1' with status as 'On Hold'.

I created new status called "Submitted", then created another request with status as "Submitted". (Refer to Example1.jpg)

 

First issue here, on the 'Global View' tab on Homepage, screen does not show column 'Submitted'. (Refer to Example2.jpg)

I could not figure out how to create new column here.

Is there a way to add more columns based on Status?

 

Second issue, I can create a custom view called 'Submitted Reqeust' on the 'Request' tab (Refer to Example3.jpg) and new request with 'Submitted' falls in this category nicely.

However, as a user, I can't see newly created custom view.

Can I create a custom view for both admin and user?

 

Thanks