Some trouble on device monitors
I found this problem since Op7, and it still happen in Op8(8050) I always found some monitor stop for no reason. For example, sometimes i check my switch found that one interface have no flow data since 3 days ago, i try to "update status", but nothing happened. Some monitor i can make a test immediately by myself, but i can't do it on interface monitor. If i successfully make a test by myself and get a monitor data, after that the monitor will work again. Please help me. I make flow report to my
URL-Monitoring
Hello. How can we monitor the URL of our Intranet? We need Active Directory credentials for the Single Sign On. How can we create a URL monitoring that inform us the availability of the website? Thanks! Javier Franco
SDP Remote Control
I am trying to get the Remote Control feature of SDP to work. When I click the Remote Control button, a prompt is received on the target machine. After clicking to allow, I receive "FAILURE :User failed to authenticate your connection." on the Technicians end. There is no firewall on either machine. Any help is appreciated. Angelus
editing a request clears out the Group assignment.
Not sure if its really an issue, but it is an extreme annoyance. When going back to an existing request and clicking "edit" to modify it the Group assignment clears out. If you reset the group assignment, the team is notified that a request has been added to the group, even though the request was already there. I've tested this in IE7, IE8, FireFox, Chrome, and Safari. Each browser does the same thing, so it seems to be an issue with ServiceDesk or I'm going crazy. Anyone else see anything
Engineer absent call assigned to New engineer for day .
A engineer is absent at a site for a day i want all request assigned to the absent engineer to be assigned or fowarded to a different engineer /
Information users access the "tab solutions"
Gentlemen, I'd like to see the access information of all clients who accessed a specific solution into tab solutions. I need this information to determine which clients have accessed a particular solution and have downloaded files published in this solution. What query would produce a report? Thanks Artur Zen
MySQL bin files
Hi I have large amount of bin files in MySQL data directory C:\Program Files\AdventNet\ME\OpManager\mysql\data called mysql-bin.0000xx. I have observed that those files started to be created since I have installed the failover system. Due the fact that i've run out of disk space, i was forced to move few of them to other disk, but this is not a solutions. How I stop them being created? What solutions do we have? Thank you Bogdan SysAdmin IT Infrastructure
After migrated, OpManager don't start
Hello for all, I need migrate my OpManager to one new server. My old server is a OS 32bits Linux with Opmanager 7, with the follow updates: Installed ServicePack(s) AdventNet_ManageEngine_OpManager-7.2-SP-2.0.0 [8000] AdventNet_ManageEngine_OpManager-7.2-SP-1.0.0 [7280] My new server is a OS 64bits Linux ubuntu with OpManager 8.5 installed. I do the backup and restore(old to new) but my new server don't work. See below: root@OpManager:/ManageEngine/OpManager/bin# ./StartOpManagerServer.sh
MSSQL License for ServiceDesk
We are planning to migrate from MYSQL to MSSQL.Can anyone here tell me what kind of license i may need to buy for MSSQL for running ServiceDesk Plus.I have nearly 300 users who will be using the software and so my question is, do we have to go with CAL licenses per user or per processor license or any other ??? I would appreciate feedback's from many of you who would have already implemented servicedeskplus on MSSQL. Regards, Steve
Questions
Q: Guys, anyone experience problem on the request Tab -> Filter Showing -> My Groups; some of the groups aren't showing the technicians on the group that i made. A: create a new custom view for the groups that aren't displaying. note: but if you have any solutions on viewing at "My Groups" please post. thanks
Custom Query Reports
I had sent a request to support for a custom report. I recieved the following code back today: SELECT BINARY qd.QUEUENAME "Group",wo.WORKORDERID "Request ID",BINARY mdd.MODENAME "Request Mode",BINARY aau.FIRST_NAME "Requester",BINARY dpt.DEPTNAME "Department",DATE_FORMAT(FROM_UNIXTIME(wo.CREATEDTIME/1000) ,'%d-%m-%Y %k:%i') "Created Time",BINARY wo.TITLE "Title" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN ModeDefinition mdd ON wo.MODEID=mdd.MODEID
Unassigned Workstations - Incorrect Value
Under the Assets Tag, I am showing 4 unassigned Workstations however, when I click on this, there aren't any showing in the list (as I have recently assigned everything!). My Filter is set to 'All Workstations', with Resource State set to 'Unassigned'. How do I clear this down so that the correct number of Unassigned machines is showing? Thank you,
Problem with Business Rules
Hi, Currently I have problem with Business Rules which I set condition with Request - Additional Fields (Online) that have only 2 values (Yes/No). IF Online = is Yes THEN Add to Group <Online> Assign to <Admin> After request was submitted by user then Technician (Admin) updated Online Fields to "YES", but the business rule is not running. Until Technician (Admin) do EDIT again and save update, then the rule can execute. So mean for the first time update the business rule that get value
Columns in Open Request View - availability for phone numbers
It would be helpful have the option to be able to view contact's phone and mobile number when viewing Open Requests on the main tab. You have almost every other option available to pick and choose from in the column selector, so how about phone numbers too. dcc
Adding more to Requests Summary?
Hi, Can I add more rows to Requests Summary in the 'My View' tab? (Refer to Example4 and Example5) I need this because request might be rejected and user will be notified to either close or modify the request. The user should be able to see rejected request through Request Summary. Or, Is there any way that I can set up notification email to Contacts when the status changes? This would be very good thing to have acually. Thanks,
Is there any way of linking many requests to one request
We have a request that we'd like to break into smaller pieces as it involves serveral steps and several techs. Besty way to do this is how?????
How to merge solutions from two DB?
Dear Colleagues, Previosly we had service contract with a IT partner, now the contract has ended. Partner gave us a MS SQL database SDP Enterprise 7.0.0 contains 24000 requests and 300 solutions. This database is available only in localhost mode. We use now SDP Standart 7.0.0 build 7005, the database contains 1800 requests and 40 solutions. Can we merge the two databases, or even import to a new database old solutions? Thanks, Sergey Admiralsky (asg@adamas.ru) Adamas-Yuvelir, Moscow, Russia
Opmanager custom monitor
Hi , i m using Entity-Mib cisco for to read Serial number of cisco devices and make INVENTORY report out of it . i have seen MIB works perfectly and i have created a custom monitor in Device templete under cisco catagory and it had applyed it automatically to all device under CISCO catagory. My PROBLEM is i can not take report of it... why ? i mean when i go in to device snapshot page and i can see under monitor option my monitor ""entPhysicalSerialNum -- .1.3.6.1.2.1.47.1.1.1.1.11 "" and when
wrong time on home page
Hi this is not really a big problem but i was just wondering if anyone could explain to me why my home page time is incorrect by 1hour, the personalise time is correct but the home page is incorrect, its not really an issue because all the requests go by the personalised time but sometimes technicians get confused and go by the time on the home pages which is incorrect.
Turn off alerts to user ports
Hello, Is there a way to turn off monitoring user ports so we don't get alerts when users unplug their laptops? We are using cisco switches and everytime a person logs off or disconnects we get an alert. I really only want to be alerted when the switch or an important device such as a server have issues. Is there way to do this, we are using OpManager8 build 8051. Thanks. John
Hostname of server
We are using Manageengine ServiceDesk Plus 7.6 on server having hostname lab and IP address 172.16.6.116. Now I want to change the hostname and IP address. My question is this how we will change the configuration in ServiceDesk Plus
Scheduled reports issues (.pdf blank, .html not showing logo)
We are trying to produce a scheduled report to send to automatically send to our business partners, but we can't seem to get it working right when we schedule it. When we generate once, everything looks fine. When we schedule .pdf version, the .pdf attachment is blank. When we schedule .html version, we get data, but the logo we use does not come through. What information do you need from me to help us figure out this issue?
OpManager VoIP Monitor with IPSEC
Hello, I'm very new to OpManager and have a question about setting up VoIP monitor with a Cisco 2901 router and a Cisco 881W router. These Cisco devices are connected thru an IPSEC tunnel and am having trobule connecting. I can connect with no problems to 2 other sites that use Cisco 2901's but they are talking thru an MPLS network and not IPSEC tunnels. I have turned on IP SLA repsonder on all devices the same but can't get the IPSEC topology to talk to OpManager (version 8 build 8051).
Monitor Websense url-server status on Cisco ASA5500 series
Can I monitor Websense url-server status on Cisco ASA5500 series? If so how can it be done?
how to public a solutions
hi Could you help me how to public a solution? tks in advance.
How to enable E-mail to Request Feature in SDP version 7605?
I have recently updated the SDP version 7605. I have integrated this with OpManager build 8051 but it is not getting automated ticket alerts in SDP, however OpManager notification profiles are properly configured. please guide me the solution. Shah
AIX version 5.1
Hi, Would like to refer a problem encountered in OPManager. We have been monitoring AIX servers using CLI protocol and as far as I can remember it can collect the data we need (cpu, disk, memory) but for the last 2 months we can no longer collect the data we need. What might cause the problem. Hoping for your quick reply/assistance. Thanks.
SC+ in spanish
I am trying to find SC Plus in Spanish and can`t seem to find it. Does anyone know if it is available? Thanks -- Charlie
Web request drop down boxes, can we control the order the items appear in the drop down box?
Web request drop down boxes, can we control the order the items appear in the drop down box?
Searching SubAccounts in 7601
I just upgraded to 7601 and I am pleased with the expanded and enhanced Search functionality. I do have one issue that has been a problem since you added Subaccounts. I can not use search to find a subaccount. This is very important because we have hundreds of subaccounts and it isn't always easy to determine the parent account. Is this something that was overlooked? Or am I never going to get this functionality? Ken
Cannot send out email
Hi all I tried to use SC+ on Windows 2003 server, and my email system in other server (i am hosting my domain on Bluehost http://www.bluehost.com/ that run on Linux) I have setting up outgoing in SC+, but I see that the system cannot send out email. I do telnet on SC+ Server: telnet <email email> 25 and I got Connect Failed - I am not sure how to configure for email out and how to track error. Could you help me to fix it? tks in advance.
Ping test
I'd like to setup a monitor just using a ICMP echo request (PING). I can't see anyway of doing this, can it be done? Thanks
Time Mis match issue.....
Hi Support, I am running OPManager 8051 I am having a time problem. My System on which I have install OPManager is having a correct time in PST. but OPManager is showing its time in ACT. Kindly guide me how to change or edit the date and time settings in OPManager. Treat it as urgent because it is directly reflecting my uptime reports. please see the attached file of time problem as i need PST time Waiting for your urgent and positive response.
trying to patch KB959209 for .NET
Hi there Im trying to apply patches to my .NET installations. There is KB959209 containing KB958481 (for .NET 2.0 SP2), KB958483 (for .NET 3.0 SP2) and KB958484 (for .NET 3.5 SP1) I would like to apply all the three KB's, but I can only find KB958484 (=96780) in the Repository? How can I add the others to my configuration? BR Pat
Notifications
Good Afternoon, When configuring updates to install there is the option fior the user to not restart their machine as soon as installation completes, which is fine. However, how do you stop the constant message box asking the user to restart their machine from popping up? Thanks Sharlene
Push agent for desktop central fails
We are new customers and have not been able to push agent out to all Windows 2k/xp machines as intended. I was thinking of maybe pushing a silent .msi file install via domain login script. Has anyone done this? Is there an easy way to create .msi file?
Local User Reporting
I have received a script to return all computers in the domain and a list of local admin group memberships (Thank You) but it is only retrieving one computer at a time? I copied the script as the instructions indicated. Any help would be appreciated. Thanks, D
Validation Failed adding an Active Directory domain
Hi, I installed the Device Central 70106. I am trying to add a test Active Directory. I added the user "dcentral" and added it to the Domain Admins. I entered the correct values on the "Edit Credential" interface but I always receive the "Validation Failed" message. Can you help me? Attached the DC logs and some screen shot. Thanks, Roberto D.
Deploying Login Desktop Settings
Hi, I'm trying to set the Wallpaper of the login Screen in windows XP with desktop central. To do this I need to set a registry key in HKEY_USERS\.Default. But this tree can only be accessed through User Configurations. Is there a way to do this in a computer configuration? I'd like to control this computer and not user dependent. greetz chris
Can I configure the managed devices?
Hi, I've just installed the FREE version of OpManager 8.. In this FREE version, can I set some configuration parameters on the managed devices? Example: Can I set/change the IP address of a router in my network through this software (without being locally in the router place)? How? From which part? Another question, what parts of FCAPS are supported in the free version? Thanks in advance for any help.
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