number of technicians
Does the built in admin account, count as 1 technician? In other words can I have 10 technicians plus the admin account if I am licensed for 10 technicians?
Emailed jobs creating new User Accounts
When a requestor sends an email through to help desk, it creates a new account with the 'long' email address as the login name. How can I stop this from happening?
MYSQL to MSSQL
I want to migrate my MYSQL database to MSSQL, what do I need to do? Is it possible to do it? Help would apreciated. Regards Nuno
LDAP Integration
Hi, Currently, my company's instance of ServiceDesk Plus utilizes AD, but for this second instance of SD, we're looking into utilizing LDAP on account of certain fields not found in AD. If we are to go this route, is it possible to schedule automatic imports/updates of requesters into SD from LDAP? We really like the feature of scheduled updates from AD. Best Regards, Justin
How do you configure telent CLI credentials for Opmanager??
Hi, I am inputting the below options in the credentials screen so that i can add telnet credentials to my HP Procurve 2626 switch via Opmanager. User Name xxxxx Password xxxxx Command Prompt # Login Prompt Username: Password Prompt Password: Port 23 Protocol Telnet However I am unable to connect via CLI. CLI error. Hope someone can help. Thanks
I need a MIB for CentOS so I can monitor CPU, Memory Utilization, etc, please advise
I need a MIB for CentOS so I can monitor CPU, Memory Utilization, etc, please advise
RSS feeds
A feature that would be really nice is RSS feeds for stuff like alarms and such. This would allow us to integrate OpManager information into custom intranet pages or RSS readers, etc. Has any thought been given to this?
Request Templates - Categories / Sub Categories / Items not Propegating.
Hi Im attempting to create a few basic template calls so the technicans can raise a number of basic one click calls, password resets etc. However i am unable to complete creating the templates as the connected Sub Categories / Items are not being displayed ie 'User Administration -> Passwords -> AD', i can select User Administration, but the following 2 do not offer any options. Installed the latest patch today hoping for the issue to be resolved, no change. Tried in both IE8 and Chrome.
Can't clear alarms
After two weeks of normal operation, our trial of opmanager won't allow me to clear acknowledge or delete alarm messages for any device. Here's the response I get; webclient.fault.alarm.clear.status.failure or Problem in deleting alarm! when adding a note... Unable to Add Note some error occured
technical notifications
How do I get the technicians to reach them an email informing them of the creation of a new application?? Thank you.
Logical Disk Partitions
With desktop central 7 how can I create a report for the Logical Disk Partitions of every server? The current drive space/disk usage reports do me no good if a server has 2 logical partitions and 1 is full and the other is not. What if a server has 2 logical partitions (a C: and D: both the same size), lets say c: is 99% full and e: is 49% full, the report will say 50% space used. But clearly the C: is dangerously close to full capacity. I need a detailed report by Logical Disk Partition.
Additional Status Options for "Purchase" Tab
I see with the release of 7605 there are status options for "Invoice Received", "Paid", etc. It would be helpful in tracking the actual purchase process if there was a status of "Ordered" that followed "Approved".
no data Available
Hello, I use Trilal Version 4.0.0 build 4043. I have one DC 2003 and two 2008 R2. Data from the 2003 DC receives normal,but no date from 2008 DC....I did everything that was here in the forum described, but unfortunately the result did not change. Our company plans to buy the program, but before buying I would like to make sure that everything works.
Pickup Request not working - 7.604
We upgraded early this morning to SDP 7.604. Today we have technicians reporting that the "Pick Up" button on the request page does not work. Most technicians have IE7. However several IE8 technicians report that the button works. Has anyone else experienced this? Is there a workaround?
DB Repair
Hi, Please provide us a solution in order to repair our database. The application is down for 3 days and we already opened 2 tickets (4223216 and 4222922) in more than 24 hrs. The RepairDB.bat solution didn't work. Thank you
non-pingable servers
How can I add server which has disabled pings? Discovery doesn't want to add device saying: "Device is not reachable". Thanks for reply in advance.
ServiceDesk Plus - MSP is now ITIL ready!
MSPs now have an ITIL ready helpdesk! With the newly released Enterprise Edition, MSPs can now manage Problems & Changes for different accounts. The Enterprise Edition contains all features from the Professional edition as well as Problem and Change Management in addition to other ITIL features like 'Impact', 'Priority Matrix' and 'Change Advisory Board' to name a few. You can visit our website for more details about these features by following this link http://www.manageengine.com/products/service-desk-msp/index.html
Monitoring APC UPS' with Opmanager, what CLI credentials to use?
HI everyone, I am trying to monitor a Symmerta 40k APC Ups with Opmanager. - i have the SNMP traps setup and working correctly, however i cant get the CLI credentials to work - it gives you the options of either SSH or Telnet, however the devices itself only seems to support FTP and the GUI with the built in System OUI (as follows) .1.3.6.1.4.1.318. .1.3.6.1.4.1.318.6 - Has anyone got CLI credentials working ? and if so can you check your OUI and see if they match the ones above? or any other
SLA Times off
I set an SLA High respond time of 5 minutes, and a resolve time of 25. I created a trouble ticket at 12:47 Configuration is as follows: The SLA response email was sent to Valerie at 12:55 Jeremy Recieved the resolution SLA email at 1:05 AND at 1:15. The times on all our servers and PC's are synced up. Email is hosted in house so no delays on delivery. Is there anything wrong on why the times are off, this cn be worrying, especially on high priority problems.
Report all exchange accounts with Forwarding set
Does anyone know how to setup a report that will show all AD accounts within an OU that have Delivery Options - Forwarding Address setup?
inactive users for shared mailboxes
Hello I was trying to clean some shared mailboxes, where the endusers has full rights and send as rights. so they never really login as the shared mailbox. Can ad manager do this? I know that in the Exchange MMC with exchange attributes shows when someone logs in.
E-Mail forwarding
A report showing all users that currently have their e-mail forwarding, and show where it's being forwarded to. Emma Knowling
Missing Scanned "Workstation"
SDP 7015 I'm having a problem with workstations that I have scanned not showing in the Workstation list. Example: Server A, Sever B and Server C have been scanned. Only Server A shows in the list and is searchable. Rescan Server B. Now only Server B is in displayed in the list and is searchable. Rescan Server C. A and B are gone, only Server C is displayed and is searchable. I believe that the workstation entries have not been deleted, because after the rescan all of my manual changes are still intact.
IE8 - Blank screen
Hi, is anyone else experiencing a blank screen when trying to access SD+ 7506 with IE8? I've tried to normal tricks of clearing the cache and cookies, restarting the service but to no avail. Cheers
File Folder Operations- accessing %userprofile% directory
Is there a way to access a user's home directory via the file/folder operations configurations? Dynamic Variables gives me $ShellHistory - "C:Documents and SettingsJohnSmithLocal SettingsHistory", $ShellMypictures - "C:Documents and SettingsJohnSmithMy DocumentsMy Pictures", etc. Im looking to simply access c:Documents and SettingsJohn Smith DC doesnt honor windows path shorthand (%appdata%, %userprofile%, etc). what im trying to do is copy a file to the user who logs on App Data directory. is this
How to use SupportCenter with SSL Connection ??
Hello all, My short question is in title !!! SupportCenter can use SSL (auto-sign) for the web interface (internal and customer) ??? If yes, what's the good setting for the "Web Server" ?? Thanks in advance, Regards, Marc
Cannot import Active Directory users after upgrading 7.5
I upgraded to SDP 7.5 everything seams to be working but I cannot import users from AD the screen stays on the connecting to active directory but stays at 0% completed. Does any one ales have this problem?
exchange
need to show mailbox size on mail enabled users report Joey
Purchase Order view for requesters
Hi, Is it possible to allow requesters to raise their own purchase orders without associating the role to technicians? This allows requsters to raise POs and forward the request to appropriate personnel for approval, and the helpdesk only gets involved after the POs have been approved to make the purchase. Currently a technician has to create the PO on behalf of the requester but we think the requester should be able to do this as long as the servicedesk application has been populated with relevant
Font size in Report
We use scheduled reports sending by email in format Inline HTML. Font size in message is very small. How can we increase its size? Thanks
aD mANAGER
Can we include contacts in Group Reports . it pulls up users only and not contacts
i'm a new user for netflow analyzer
after i install the netflow analyzer , initially i can see all the the netflow comes in. however after 10 minutes like that the netflow is stop. upon that i have to restart the service it run again and then happen again. actually what is the problem with it. is there such a way to fix it. besides that once i install the netflow, if i do not have mssql server, the netflow i install is it come together with mssql?
how to integrate the service with AD
Hello, I just wanna ask how we can set the software to exchnage the users info with the AD? Plus, how the users can use this service ?? is the software should be installed on their machines Or I can provide the service to them through the internet ?? Regards
SNMP issue, OpManager not updating
Hi All, Snmp is enabled on the device but op manager is not updating....
adauditplus report integration
Right now, I have my users, in admanager, emulating the administrator account so that each time that they create/delete/change users and objects, it shows up on my adaudit reports as the administrator account is making these changes. Is there a way to have these programs talk together so I know eactly which users are making these changes instead of having it link to the administrator account?
VM-Ware ESX
I'm on the latest version of OpManager and it seems like every 7-8 days I have to reboot my OpManager server for it to start registering SNMP again on my VM-WARE ESX servers. I've got more than the system requirements for the OpManager server and I just find this really odd. Was wondering if anyone else had reported this issue.
Vendor Unknown
Hi my device is displaying Vendor 'Unknown' . I am unable to add vendor to the device. I need help in this. Thanks!
Alarm for SNMP linkup linkdown traps
Hi, I would like to receive an alarm when a link goes down so I configured the router to send an SNMP trap to the OpManager. The problem is that some time the links flaps and I receive too many alarms. Is there a way to fix that? For example send the alarm only when OpManager do not receive the SNMP linkup trap in the next x seconds. Thanks, Roberto D.
update from ServiceDesk Plus 6.0.0 to 7.6.0
I have ServiceDesk installed on Windows machine actually running 6.0.0 with mysql is possibile to upgrade to 7.6.0 (under Windows) with SqlServer migrating data? Someone can help me ? thanks
Critical : Error while invoking backup
Everyday at 12:37pm, i recieve a "Critical : Error while invoking backup". My backups aren't scheduled to run at this time, and infact run at 8:00pm daily and are successfull backups. This issue occasionaly crashed my servicedesk and i have to reboot my server just to get servicedesk running again. Whats the problem? ************************************************* Dear Admin, ServiceDesk Plus database seems to be corrupted, So please contact your database Administrator [OR] servicedesk support
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