Problems with dashboards widgets
Good afternoon, We have problems when we try to check de "Devices by CPU Utilization" and "Devices by Memory Utilization". We cannot see anything in these widgets. Do you know how we can do in order to see them? Kind Regards.
No data in widgets
Hello, Using Opmanager build 8050 using Mysql on 2003 Standard SP2. I added 2 widgets to the front page, "Devices by Memory Utilization" and "Devices by CPU Utilization". Neither of them are showing any data and never have. Please advise. Thanks.
Merging Requests
When two users submit similar requests that get merged, can both users be notified when the ticket is closed?
Training tracker
It would be a great feature to have a Training tracker for IT training. We currently track our in-house training sessions that we conduct on a spreadsheet. Leveraging the helpdesk, we could compare helpdesk requests against training attended to determine training needs. Views - Dashboard of monthly and yearly tracking matrix of employees and attendance records by session. - Color code for non-attendance, unavailable to attend, attended - Option to post announcement when adding a new training session
Report outlining categories and respective SLA agreements and escalation definitions
Is there a way to pull this info into a report in the software (by doing a query)? We need to have a "mapping" of the categories, subcategories, items in consjunction with the respective SLAs (including escalation response times and escalation responsible individuals).
Enhancement to Software License
Would like to have the ability to add attachments within New Software License similar to how you can within New Contract. Running version 7.6.0 build 7604 LG
Contract owners defaults to person who enters the contract in
Enhancement to allow the ability to change the "Owner" of the contract. By default, the person entering a new contract in becomes the "Owner" and cannot change within the current system. Running version 7.6.0 build 7604 LG
Requirements/Suggestions on Few Password Manager Options
When Remote Password Reset is triggered, there should be an option to Terminate/Stop it. e.g. I have 3000+ machines which are configured for Remote Password Reset and many times I need to stop this password reset process during execution. I have to use Services => Logon As (This Account: ) option to specify Domain Admin credentials for Configuring Remote Password Reset forcefully on those machines which are new on Domain or passwords are violating. Each time I have to restart PMP Service to add/remove
[Business view] Link between business view shortcuts
Hi, After some more look into business views, I cant use them as I intended to. There is no way to make links between business view shortcuts. The point was to have a map of a Building, with multiple rooms with network equipement. Each room have its own business view, since they contain multiple devices and for the sake of clarity, i dont want to add them to the "building" view. So what I was looking for, was to link room 1 BV with room 2 BV, and have the traffic between both room, room 2
Is there a way to get a return code from the SSH CLI request for password
I am working on getting SSH to work as a CLI requesting a password. It seems to work fine and return the PW, but I am not able to see a return code value as to whether the command completed. Do you have any suggestions on ways to determine if the command completed correctly, and if it did fail, did it fail because the account name or resource may have been bad, or because the system was down and I need to retry with the backup machine. Thanks. -John
OPM Log A Ticket to SDP
Dear all, We have successfully integrated OPM 7205 with SDP 7506. We also created "Log A Ticket" notification profiles inside OPM to generate SDP tickets automatically when servers/services down. We can choose the Category, Priority and Technician during the profile creation and related tickets can be generated successfully into SDP. However, the corresponding "Requests" logged at SDP were "unassigned". All the 3 fields (Category, Priority and Technician) we pre-defined at OPM profile are "unassigned".
SSL Certificate
Hello! I want to publish my service desk portal in our network over https. And now i have a question: how to add my SSL certificate to Service Desk Engine?
Wants delete all PO, Product Type & Product
I m using version (7014) and wants to delete all POs, Product Type & Product. Please guide me abt how to do it? Thanks Hina
Cannot start Supportcenter Server
hi All I installed Supportcenter Plus on Windows 2003/64 bit and I cannot start SupportCenter Server. Start-->Manageengine Supportcenter --> Supportcenter Server and run, it just open Command line screen and close, it cannot start. Could you help me how to fix it? tks in advance.
Error message: “Another contact with the same email ID already exists.”
Hi We had version 7012, upgraded to 7016. After this deployment, when we create a new request, some contact in the list can't be find anymore. If we try to create this missing contact, we have this error message: “Another contact with the same email ID already exists.” This problem exists for support technician user. We try to delete support technician user and recreate but we have always this problem: the contact doesn’t exist in the list. Support ask us to execute this query to find the
Hide account information on Customer Portal
Hello, We are currently investigating whether we should use the customer portal and are giving some contacts rights to login. There is only 1 major problem. We save some important information at the account (for instance username and password for the administrator). This information should not be viewable by the contacts. The problem is that there is a possibility how the contact is able to see this information. If he opens a request the request information is showed. On the top there is a creation
AD Reports - All Users
I'm generating the user report on specified OUs. The user report still contains recently deleted user objects. Why?
Custom Selection issues
If I try to run a report with a custom date selection, there are no points to graph for the past 2 1/2 days which results in an empty graph and no data. Please assist me in correcting this problem. I am running NFA 6.1 (Build 6100). See attached screenshot...
Detailed statistics / Custom Report Time
Hi, We have been looking in options for the Interfaces reports and there is something odd... Even if we keep the detailed statistics for 15 days, when we have a report (Of interface traffic analysis) older than 2 days, the data is not detailed but hourly, how can we have the detailed data shown in a report ? (we take only 24 hours by report and the data is still scaled down). Second question, How is the data archived ? Is it one point in the whole hour or an average ? Is there a way to keep the peaks
unable to mail reports
I am unable to send scheduled reports. All my email settings are correct but still not working. it used to work before but not now. No changes have been made.. please help me out..
MySQl to SQL migration
Can anyone advise how to do the above for ServiceDesk Plus please?
Can OPM DE become Full or Free OPM
Hello, I am currently trialing OPManager DE, but should I decide not to use it, and the DE Probes be converted to Full\Trial or Free OPManager versions without losing the data and configuration that the probe has used? If yes, how? Do I just install the required OPM version over the probe? Regards, David.
Curved, angled or cornered connection links in map view
Would it be possible to create curved, angled or cornered connection links in map view? We have so many devices that link lines are running through and behind other devices. If this was possible we could potentially map our entire organisation out in map view! Jason Culligan
[Business view editor] - User interface Display name instead of Description
Hi, Setting up a few business view I stumbled on a "Wish it was different" behavior, its not a problem as it may be by design, but when creating a link between 2 devices, the drop list shows the Port Description, wich is not configurable and somewheat generic. It would be nice to have instead, or at least have a way, to use the Display name in this drop-down list. I think it would be easier to work with names. (Right now I use 2 opmanager window to compare the description and the
Increase performance
Is there a way to have Opmanager consume more server resources on my server? I have given the server more RAM in hopes that Opmanager will run faster but it hasnt. Is there a config file somewehre that i need to modify?
Request Bug
When I click in the New Request, its show the blank screen, where dont show the request fields (as the image attached show)
Logical delete?!!
Hi It seems that when the Delete option is used the record is physically deleted from the Database.. is that correct or am i missing something? If that is the case can i suggest that is changed to a logical delete where a flag is set to deleted in the database but the record continues to exist. This will mean the ticket key is maintained in the database with no holes yet those tickets that have been 'deleted' are no longer visible in reporting or the system. While the need to delete tickets
Autologin / Specific page
Hi, Since we didnt find a way to have our detailed report for the days before "Yesterday", we want to Print each report to have daily statistics that we can compare day after day and weeks after weeks, Is there a way to do an automatic login in an URL and have a specific target page ? I found out that we could login using the "?username=&password=&clienttype=html" however I always land in the Home tab, I tried selecting another tab via the selectedTab var, but if I'm not already logged in, the login
OpManager - Exchange 2010
Hi, Does Opmanager latest version monitors Exchange server 2010?
Rebrand Firewall Analyzer 6
Hi Guys, I'm trying to Re-Brand Firewall Analyzer, i do as it says and keep the images to the appropriate pixel limit and save files as a JPG, once the file is uploaded it says successful but does not seem to apply the changes. When i update the strings/links it works fine. Thanks!
How to raise the detailed statistics maintained more than 15 days?
In Admin->Database Maintenance->Performance Database, the value of "Detailed statistics will be maintained for the last" is accepted less than 15 days. How can I raise this value more than 15 days, such as 30 days or 60 days? Is there any xml or conf files to config that value? Or in whitch table this value is stored, that can be changed?
Report on Workstations without PO
Hi! SD 7.6, MS SQL Please, how modify this reports to add users name to workstations? select WORKSTATIONNAME from SystemInfo where WORKSTATIONID NOT IN(select distinct WORKSTATIONID from SoftwareInfo sinfo LEFT JOIN SoftwareList slist ON sinfo.SOFTWAREID=slist.SOFTWAREID where SOFTWARENAME='symantec endpoint protection client') GROUP BY WORKSTATIONNAME Change 'symantec endpoint protection client' to soft you needed.
Upgrade from 7022 Build-to-7500
Hi, We upgrade the 7021 build in a test environment to 7022. Nothing wrong and update was successfull. While we are upgrading to 7500 build, an update problem occurred as you will see in the log. I think problem arises while altering tables, i.e a database issuei but i am not sure. Regards.
Possible Bug - Notes Get Duplicated With Spacebar
After adding and saving a Note--> hit the spacebar on your keyboard--> the note gets duplicated as many times as you hit the spacebar. Is this a bug or a feature?
Intranet Settings
I am running on an evaluation for Firewall Analyzer 6 Build number 6000 – Standalone. I have been playing with the proxy reports to send out automated e-mails. – Works great. The one thing I have picked up is that with a range that’s been specified to report on… the Top talkers (LAN + WAN) it Does not differentiate between LAN / WAN traffic. See attachment as example (lan- wan.JPG). Now I have noticed in the settings, intranet settings you can configure ip ranges to basically tell the product
Op Manager 8 unable to display server disk partition info
Hi, Currently we are using Op Manager 8.I've tried to generate report by choosing: Reports>>Disk Usage by Drives >>Volumes with Least Free Space >>Volumes with Most Free Space It did display the info but not all server partition info (6-7 server partition info).Suppose it should display all 24 servers that in the server list.One more thing the report cannot capture total space and only displaying NA,able to capture free space but only for few servers.For use space and use (%)
MacOSX asset scanning
Hi, i have SSH and Remote Login enabled (firewall is off) but i could not get any information from system. I get this message "Connection to RPC server in the workstation failed." We are running SDP 7.5.0 Build 7512
Destination IP only showing our Gateway IP....
Once and awhile Netflow Analyzer will switch to not showing our internal user IP's. Usually a reinstall has been the quick fix. This time it hasn't though. So now I only see our gateway/public IP for all the different destinations. What needs to be changed to get this working? Thanks Paul
FW analyser is recieving packets - but no statistics
Hi all My Firewall analyser seems to be recieving packets from my two devices --Home -Packet count is current, but I am not able to see any statistics under for EG traffic reports - just says no data availble. Am I missing something ?
Added devices do not show up.
When I add a new device, it says it is successful but never shows up anywhere. I am using Opmanager 8051 on Windows 2003 server. What can I do to correct this? I have repaired the database and restarted the server. Thanks. -Sam
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