Help !!! I need to know how to figure out a error!
It says Requieres more than 1 bussiness views of shortcuts exhausted, also when i want to add a device(s) the program star to load the configuration however it never go forward. Also when i select the link Maps and then i want to add a Business View it never pass, it says Initializing Bussiness view and never go forward. I will like to be on contact with you my email is isjonat-@hotmail.com Help i have been on that for many time.
7605 : Hotfix Released
Dear Users, Please refer to the below forum announcement about the 7605 hotfix release. http://forums.manageengine.com/#Topic/49000003912007 Regards, Srikrishnan ServiceDesk Plus. ManageEngine ServiceDesk Plus - Help Desk Software of your Choice
Copy of the service Request to the supervisor
Dears, One of our business rule that a copy of the request need to go the requester manager. Does any body know how to do it? If we need to create a custom service request or template, then where shall we start? Thank you and best regards. SDP Admin Abdulrazak.alsharafy@yemenlng.com
Automatic Assignment of Requests
Gentlemen, I would like to know if there is any option that allows the SCP to automatically assign support requests to Support Analysts at the time they arrive? Thanks Carl
Access via Blackberry with Op Manager 8051
In your readme for the latest service pack it says you can access Op Manager with the Blackberry. I have a BES server, I'm using the Blackberry browser, yet it still doesn't come up. From the readme "Users can now access the OpManager web client using iPhone or Blackberry user interfaces"
Not getting emails alerts
I have configure opmanager of one server with the three WMI monitors and also configure the email notification .But still i didnt get the alert email Thanks Pravin
Announcements by Account in ServiceDesk Plus-MSP
Will ServiceDesk Plus-MSP support announcements by account?
Monitor system temperature in OP Manager 8.0
HI How I can configure to monitor system temperature. is any way available? Regds Pradeep
7605 : List of Enhancements / Issues fixing
Dear Users, Following are the list of Enhancements and issues fixes that is getting into our upcoming hotfix. Enhancements in this Service Pack SD-25985 : Quick search to view the request details based on Request ID from the request list view. NOTE : Behavior change : Request ID based search has been removed from the request search in the left panel. SD-25168 : Adding 'Employee id' column in the requester search window which appeared on clicking the 'search requester list' icon in new / edit request
Notification of Email Attachment only seen on inital request
Original post - Sept 2006 - Added to "roadmap" !!!!!!! After call is logged no paperclip is shown for subsequent attachments. Please see embedded picture in post for example http://forums.adventnet.com/viewtopic.php?t=19680 Cheers Rich
SupportCenter Zoho Wiki Page showing features and fixes please! (like ServiceDesk has!) :-)
Hi All, Thought this deserved it's own post to get some clicks on the would like this feature button! This was on the Release updates post and my post at the top and a couple of other quotes from people have been posted below. Can we have one of these for SupportCenter please, looks like there is a Zoho Wiki page for ServiceDesk listing features and fixes! https://servicedeskplus.wiki.zoho.com/ Perfect!!! Cheers Rich Re : Release Updates by Guest on 19-Jan-2010 11:51 PM Wow, that wiki page from
Mail Fetch Stops Periodically
We are using SDP 7506. We noticed that the Mail Fetching Status will become "STOPPED" after running for a random period of time. Sometimes, it keeps running for a few days. Sometimes, it stops twice or more times a day. It's hard to check until we noticed that there're no new help request after an hour or so; or we found out that there are left over messages at our helpdesk mailbox (due to POP3 stopped getting the mail into SDP). We are sure our POP3 Mailgate is working fine but why SDP Mail Fetch
Can't add devices to business view ?!
Hello, after upgrade OpManager from 8050 to 8051, I can't add devices to business view's ... I repair DB, restar the service, restart the server ... Regards, Z
ServiceDesk Plus Request fields configuration
Hello! I would like to ask how can I configure some additional Request Fields that I added if I want them to take some action? For instance, I added some more Date/Time fields that I want to show in Technicians Scheduler. And how about some Standart Request fields? Can I disable them somehow? For instance, if I don't need Request Type? Thanks!
Simple survey report
This query will provide a quick numeric snapshot of your survey results by question. So, if you have 4 satisfaction levels you will receive back a number from 1-4, with 4 being a perfect score. SELECT sqdt.QUESTION "Survey Question",round(avg(sadt.RATING),2) "Average Rating" FROM SurveyPerRequest spr INNER JOIN SurveyPerRequestExt spre ON spr.SURVEYID=spre.SURVEYID LEFT JOIN SurveyDetails sdt ON spre.SURVEYID=sdt.SURVEYID INNER JOIN SurveyQuestions sqdt ON sdt.SURQUESID=sqdt.SURQUESID LEFT JOIN
Cisco pix 506e Problems
Hello To Whom it may concern I have a Cisco pix 506e which is refusing to establish any connection with Netflow. I was wonderin if any one can recomand some command lines or anything might help me out. I am trying to establish SNMP c2v its just no validating. Thats all i have right now in the firewall. Inbound all is open no blocks. snmp-server host inside 10.10.10.221 snmp-server location 10.10.10.221 no snmp-server contact snmp-server community public snmp-server enable trap
Maximum Unlock/Reset Attempts?
Is there any way to limit the maximum number of attempts to reset or unlock a password? Overall and within a given time period? We'd like to limit the number of failed attempts so that the users have to contact a help-desk/IT employee after the limit is reached.
ServiceDesk Plus upgrade from 7.0.22 to 7.5
Hi!, I am having troubles to upgrade ServiceDesk Plus from version 7.0.22 to version 7.5. After run updatemanager.bat, it finds an error and rolls back installation. After that, SDP does not run anymore, it remains starting service and persistent layer forever and ever... Can anyone help me? Thanks! jordi.suarezd@t-systems.es
Sending notification to other people
Hello! I would ask for help in changing functionality of sending notifications. I understand that you (ManageEngine) will not make such changes just for me, so I even can modify source code in Java script by myself. What I need: When specialist requests an approval for a request, notification sent to some person. That person make decision and at that moment notification sent to specialist that requested for approval. I really need to send that second notification also to person who created initial
Notification that unassigned ticket has been updated by requester
We've had this happen several of times now and it is not good... We get an end user who submits a new ticket (marked as not a rush) and our support group gets notification via email that new ticket has been submitted. It doesn't necessarily get assigned to a tech immediately (simply because it is marked as not a rush), and in the mean time, the end user that submitted the ticket has updated the ticket (either with more information, a request to close it, or something - but it is an update never
Does DeviceExpert support HP GbE2c?
hello, Does DeviceExpert support HP GbE2c? If support, then how to backup it's configuration? thank you!
[MSSQL with Instances] - Canceling monitor edition returns to the "default" instance
Hi, I'm working on putting "SQLADM Named instance of" for all my monitors of each of my instances (Read previous posts if you want :) I finally did not delete the monitors, since I would probably loose collected data in the process...) and I meet a "problem", here it goes... If I go to the second instance of my SQL monitored Device, I can go "Edit monitor" for say "Granted WorkSpace Memory" (in the Memory Monitors pane), I make my change, adding text to the alarm and clicking "Ok". It
Cisco ASA Backup via SSH --> always unsync
Hallo, I have a problem using Device Expert. I am backing up a Cisco ASA 5520 configuration file via ssh (no tftp possible). Problem: With sh run snmp community string only shows asterisks. Sh startup shows snmp community string in clear text. --> Therefore Device Expert always says configuration would not be synced. Is there any chance to edit the command for backing up running config? If I could use "more system:running-config" instead of show running command, community string within running config
Cisco CS11501
Does Device Expert support Cisco CS11501? I don't see a template in the selection and the copy command is slightly different from the other devices: CS11501 - copy startup-config tftp a.b.c.d CSS11501 filename Others - copy startup-config tftp://a.b.c.d/3901_ConfigFile.txt I think the backup is failing because of the different syntax. Please advise. Thanks.
Reports - Scheduled - Arrgh.... + Suggestions!!!!
Hi Support, I have created a report and scheduled it to send to a particluar set of people including the customer. The customer wants this to be sent to additional members of staff. I went into scheduled reports and clicked edit, there isn't anywhere that I can see where to modify the emil to list. I then created another report, and called it the same as the previous one expecting this to overwrite the existing one. It showed two reports of the same name, which shouldn't be possible!! I then got
Releases/Hotfixes/Roadmap Info/ and Delays
Not really a feature but important none the less let the voting decide!! Inform us of updates/delays etc by having a Sticky forum post that only you can add to that is called Releases. As well as putting the release entry at the top of the forum as you normally do the Releases post would advise on release dates, delays, pre-release notes, and links to the download section. We could then all watch this topic and get emails automatically when there are releases, delays or pre-release notes or development
Warranty display should be based on purchase/contract date and alert if expired
First request - April 2006 Want to be able to add a "warranty" and get alerted if the customer tries to log a call after the warranty has expired. I belive the warranty has been taken over from ServiceDesk I'm guessing that this would be more useful to read Contract Expiry or something similar See full discussion http://forums.adventnet.com/viewtopic.php?t=11494
Email Notifications and attachments to requests
Original request July 07 "User msl Hi I currently have notification configured to send mail to the contact, however due to the way we use SupportCenter, it would be really useful for the message to go to more than one addressee (at least the originator) as well. Furthermore, I often need to save a file as part of the resolution and also send the contact a file as part of the request closure, but am unable to attach files to either the resolution pane or the notification email. Please consider adding
OpManager upgraded 8050 and MS SQL backend
Hello, I upgraded our OPmanager with latest service pack 8050 and now we are facing issues. Opmanager is used with MS SQL backend on MSSQL 2000 First problem When I try to add Windows services I got error Error While handling the request Second problem Process monitor is not working, when I tried to add a process monitor, i'm not getting error message, I've nothing and process monitor is not added. All existing process monitors gone As there aer a lot of great new things in this version
Backup and Rstore OPmanager from windows professional to windows Server
Hi, I have Three questions, 1) I would like to know what is the procedure of backing up OPmanager from normal windows machine to windows server? 2) Is it recommended to make backup of OPmanger oftenly.? 3) When Obtaining new license, whats the procedure to activate it in OPmanger machine ? Thanks,
SLA Criteria
Hello, I would like to use field "status" as a criteria for SLA. How can I do? Thank you in advance!
Server error on restart?
Have installed Desktop Central trial on a server, was testing it out on a few machines. Restarted the server due to a windows update and now it wont seem to start the service. Using the web browser to access it i get the message: Service Temporarily Unavailable The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later. any ideas ? Sniperkid
Job Title field
Hi i wonder if we get someway take the Job Title field away and if it´s not possible can we get text Job Title away. and if i can how do we do it /iS
Bug? Cannot Delete Job Title in Requester window
Hi, I was updating some of the requester information and I have noticed that that the Job Title field contents cannot be deleted (set back to blank). I delete all texts in the textbox and click on update, but when I open the requester again, it comes back. (no error messages) If I changed the Job Title to another title (not blank), then it updates fine. Could you look into this? Thanks
Asset Report
Hi I am after generating a report but cant seem to get the information using the wizard as i want the service tag including. I would like a report that shows the following for ALL assets not disposed of. Resource Name Product Product Type Asset Tag Serial Number Service Tag User Department Any assistance greatly appreciated. Regards Mike
Report: history of workstation assigment
Hi I need to generate report showing what workstations was assigned to user in period of time. I did not see such report in standard reports and did not manage to create it using custom reports. It would be nice also to have report showing to who workstation was assigned to in period of time. Could you help me create SQL query? BR Jan
Actions Menu
Hi When we View a request, is there a way to modify the actions menu to see more status set actions, ie awaiting "3rd Party", this would save time by not having to edit every time. Regards Mark W
Upgrade Question
I am in the process of upgrading our copy of ServiceDesk from 7014 to the current release and moving it from the current server to one that has more storage. My question relates to the ability to migrate some data but not necessarily all data from the current installation to the new install. For example, is there a way to move all of the computer inventory data but not the purchasing history (or some other combination as yet undetermined)? Also, I have a current license. Can that be used on the
How to change the severity of alert?
for example, i want to change the interface down alert(not the trap) from trouble to attention.
How to add specific OID to subnet
Need help, how to add specific OID to the scan result on IPAM
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