OpManager and ServiceDesk Plus Integration Problem
OpManager 8 Build 8051 ServiceDesk Plus 7.6.0 Build 7605 Both products are installed on the same server using SqlExpress 2008 ServiceDesk Plus is able to receive tickets via e-mail from my users. OpManager is able to notify me via e-mail with network problems. When attempting to integrate these products, I receive the following error: "Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high." I have read other posts regarding this, but
Delete Business unit?
Hi, I am testing Support Center with trial version. I created several business units and archived some of them. When I tried to delete them, I could not find delete button at all. How do I delete? Thanks,
Time
Is time stored as unix time?
Requesters groupped by companies & other
Would it be possible to have my requesters groupped into different companies? Also, for different companies i'd like to create different request categories. We are a retailer/service providers for several companies, and would like to use SDP to handle incomming HW and printer repair and maintenance requests from company A, software and hardware failure/error reports from company B and some general printer supply ordering and maintenance requests from company C. However i don't want company B to see
Edit "Requester Details" in Request templates
Hello How do I remove "Contact number" and "Department" from "Requester details" in our request templates? We do not have these informations in our AD so the fields are blank. And our users do not understand why they can not write in them. So we just want to remove them. Thank you. Peter
Request filter issues
Hi Clarity on filters in request. (logged in as a technician) The 'My ... request' type filters... do they mean those requests assigned to me as a technician or those requests i have requested? Thanks Steph..
Importing 2 assets with the same name
Hi! I have 2 workstation that named with the rules of our enterprise standart. They have identical names because placed in diffirent locations When I import them from xml scan from the standalone scan they are update each other. How can I import them in SD? It's rather important to save their orginal naming... What I need to do?
Query for Technician
hi all, i need a query for a list of Technician. how i can do this? Bruno Soares
concurrent users at a time
concurrent users at a time
Negative Traffic values in FWA Live Reports
We have negative values showing up in our live reports and this makes the reports almost unusable. I can see 1 day in the last month and 4 in the the last year. Any ideas?
Move items out of "Admin"
I think that both Vendors and Preventative Maintenance should be moved out of Admin. It would be helpful to allow certain technicians to access these items without making them an administrator over the entire system. At least the ability to view vendors would be an important request, so that knowledge would be available.
[inside the SQL db]Custom reports
I'm trying to configure monitoring for our render farm. Render farm is a set of servers that runs exactly the same set of software. I need to obtain current TOTAL utilization of render farm (sum of all current CPUs utilization for all the servers / number of servers), total utilization of specified app on the farm (sum of process CPU utilization for every server / number of servers) and statistics for specified server: history of CPU utilization for specified period of time and history of CPU utilization
UNIX Support
I have downloaded and installed trial version of Servicedeskplus. When trying to add a IBM AIX m/c the scan fails saying connection to the RPC server failed. I tried giving local credentials, still the same error. Does ServiceDesk Plus support UNIX ?
Best Practise Guide for Opmanager versin 8025
Hi , Right now i m using Opmanager version 8025 ,(UPDATED FROM VERSION 7 USING SEVREL SERVICE PACK) Intel(R)Xeon(R)CPU E5410 @ 2.33GHz 2.33 GHz, 4.00 GB RAM I have ongoing problem by last 1 year that opmanager stops polling like every 2 days and i see in wrapper.log the wrapper process restart to enable it to work again. I want to resolve this problem as we need to integrate opmanager with our CMDB application and we are goint to use database from opmanager. i have had many session with opmanager
Maximum configurable subnets on IP Manager OpUtils
hi, What is the maximum number of subnets that can be configured on OpUtils IP Manager. Thanks Martin
Maximum configurable subnets on OpUtils IP manager
hi, What is the Maximum configurable subnets on OpUtils IP manager ? Thanks Martin
Cannot configure Service Level on Application Manager
How I can configure the Service Level in Application Manager. I would like to see if the a service (group of monitors) has some problem only when the Average Availability is less than 99% (for example). Is it possible? Thanks, Roberto D.
Active Directory OR LDAP - eval...
I am evaluating this product, and have a showstopper of an issue: I would like to use LDAP or Active Directory - whichever one can meet my needs, but Active Directory isn't working right. I am not the domain admin for our domain, and our admins will not add ServiceDesk to use single sign on. Please don't suggest that as an option :) So I tried just choosing the Enable Active Directory Authentication option. This allows people to login even if their account isn't created already as a requester,
Assigning Software Licences - Sites issue
With the introduction of Sites to the system it seems all assets have to be in a site to get a software licence assigned to them. Is that correct? When I show list of assets with a particular software title on the ALL SITES selection at the top of the screen shows a nice list. However I can't allocate the licence to any of them as none of the assets are associated to a site. At this stage I don't care WHERE the asset is, I just want to assign the licence to it. So HOW do I do this quickly, I think
Have ServiceDesk not reply to 'noreply@' email addresses
Hello, We use servicedesk to merge data from vendors. Sometimes those emails come from an email address called 'noreply@vendor.com'. Servicedesk then tries to email back 'noreply@' and the email bounces and that creates another ticket. Is there a way to have servicedesk accept emails but not send emails to 'noreply' addresses?
Error parsing MIB:SM10_R2.MIB
Hi all, I get an error trying to load the attached MIB from IBM when setting up a trap listener. Error parsing MIB:SM10_R2.MIB ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Any thoughts? Thanks.
Asset check out Receipt
I think it would be a good idea to be able to print a check out receipt when you assign an asset to a user. We have our users physically sign and agree that they did in fact receive computer #1234 when we gave it to them. We have encountered issues where people deny receiving equipment and we didn’t have any written confirmation from the user that he/she did receive the machine. Also the ability to input a custom service agreement in the receipt would be a added bonus so that I wouldn’t have
Manage Engine - Application Manager - Schedule - Report
Hi .. We use application manager as a reporting tool and also to find the performance related issues in weblogic integration servers ( Clustered enviroment ) In the ManageEngine Application Mgnr 8, I have the default monitors which says about the health statistics etc for each managed server in the cluster. When I select the reports tab in the application, then select the proper monitor ( managed server here in select box ) i get all the statistics regarding that managed server...i.e Summary Report
SupportCenter Plus - Product Roadmap Updates
Hello Everybody, Based on frequent requests from our Customer's and evaluators, this is the thread created to discuss about SupportCenter Plus - Product Roadmap. So, Please do post your inputs on our Roadmap here. Thanks Jai Anand SupportCenter Plus
Auto assignment of contact to accounts does not work
Hello, One of the nice features of the new version should be: Auto-assignment of contacts to accounts based on email domain Option to automatically associate a new contact to an already present account based on the email domain of the contact when the contact sends a mail for the first time. Option to add new accounts based on the email domain of the contact Option to enable/disable this feature. Option to exclude common domains from the list.I have updated all accounts with the correct Domain names,
Gamatronic UPS
We just puchased a Gamatronic UPS for our computer room. The system has a web interface to it, but we also have SNMP traps being sent to our OpManager server. We are getting the following SNMP traps showing up in the Opmanager trap log, but I do not know how to setup the Gamatronic for Opmanager monitoring. I did review the Opmanager UPS guide, but how do I find the OID codes? All Gamatronic states is that it's agent supports the UPS RFC1628 MIB.. Any help? This is what I get from the OpManager
Can I change the default view that opens for Contacts or Accounts?
Right now it shows recently added, I want it to show All Accounts by default.
Release Updates
Hi All, From now on you can get to know the issues/enhancements that will be addressed in the upcoming releases and the updates on their progress. We will update you shortly about the issues that are getting fixed in the hot fix (7004) Thanks for your co-operation. Regards, Priya K SupportCenter Plus
Problem missing log
In the event log machine i found this error. Cannot find table eventlog/eventlog_hr_trend from the internal data dictionary of InnoDB though the .frm file for the table exists. Maybe you have deleted and recreated InnoDB data files but have forgotten to delete the corresponding .frm files of InnoDB tables, or you have moved .frm files to another database? Look from section 15.1 of http://www.innodb.com/ibman.html how you can resolve the problem. 100419 10:53:08 [ERROR] ../mysql/\bin\mysqld-nt: Can't
"last updated on" behavior for merged request
"Last updated on" or a new "Last changed" field should be updated to the most recent date, when two requests are merged together manually, since it can happens that a customer reply is not merged automatically by the tool. This happens specially when there is a third person in between forwarding the emails. Do you think it would be possible to improve the existing date field or implement it a new one?
Web Portal Access
I have installed and configured the server. i have also configured the web portal, but when i try to access the portal it does not display as in the preview, i am always directed to the admin login interface is there any steps that i need to follow? thanking you
SLA - ManageEngine support of clients
Hi, I'd like to raise a question and start a thread about the expected SLA responses which we, as clients of ManageEngine, should expect from the support team. There's been a number of problems with releases over the years which individuals have placed on their live systems that have ground them to a halt, and it would be really good to know what response times we should expect from ManageEngine for each level of request priority. This is particularly pertinent for those of us who use SC+ to
Support Center - Patch uninstalling problem
Hi, I have a Support Center Plus installed on Windows 2003 Server - SP2. My patchs directory is near 119Go and I'm only in v.7.0.0 SP 1.6.0. (see screenshot01.JPG) I have stop "ManageEngine SupportCenterPlus" service and i'm trying to uninstall old patchs with "UpdateManager.bat" but the operation stop and the message "Sorry, uninstallation is currently not supported." Is anyone have a clue ? Regards, Alex
Migrate to new server
We are replacing the server Opmanager currently runs on. We have it configured to connect to an external MsSQL database. The old server is Windows 2003 New server is Windows 2008R2 I have the 64bit installation downloaded. I would like to know which directories I need to copy directly over after the installation to keep all my monitors updated. Thanks
Change Management Enhancements
Within Change, when adding CAB members either have a button to select all or as a default have all the CAB members selected. Thanks! LG
Servicesk Plus Crash !
Dear all , i'm using ServiceDesk Plus Version : 7.5.0 Build 7509 on window 2003 , sometime have crash ( every week , on Saturday or Sunday ) , in log on window , i have some information on Application Log ..\mysql\bin\mysqld-nt: Forcing close of thread 184 user: 'root' ..\mysql\bin\mysqld-nt: Forcing close of thread 174 user: 'root' ..\mysql\bin\mysqld-nt: Forcing close of thread 184 user: 'root' on 1:01 AM and 1:36AM ServiceDesk is down How to fix it ?
Change password at next logon question
is there a way to use ADselfservice tool with users that have the change password at next login checked? When we set up new user accounts,This is a requorement by management. we have a large amount of vendor accounts That do not have mailboxes, so i can't use OWA password reset options. We are currently testing this product, and would like to use this.
is it possible to assign more than one technician to a request?
Some time we need to assign more than one technician to respond and solve a request.
SNMP Table Plot
Is it possible to get the SNMP Table output using OPmanager. If yes please asist how. Suppose i want to plot a table for two different mibs a.(.1.3.6.1.4.1.303.3.3.12.1.1.37.2.2.5.1) b.(.1.3.6.1.4.1.303.3.3.12.1.1.37.2.2.5.1)
connect OpManager to SDP
I want to connect OpManager to SDP. When I confige and test the connection I get an error message: Unable to fetch values from ServiceDeskPlus, the server might not be running or the network traffic may be too high. We use Opmanager version 8051 with MySQL and SDP7604 with MSSQL. regards, Edwin
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