Problem of integrating op manager with service desk plus
trying to get service desk plus to integrate with op manager but op manager tells me my server is too busy to fetch information. I checked the log files and got this error msg. im thinking maybe it has something to do with the fact that im using active directory logins so i dont have a default admin account. only the ones through active directory. your quick response would be greatly appreciated. here is the log file msg. 12:14:00:659 PM Login form post: HTTP/1.1 200 OK 12:14:00:659 PM actionClass
Scan problems
I have run in to several issues with scanning computers. Particularly Mac's. Here is a few: 1. SD+ can't get the Serial Number 2. yet alone identify a host by that S/N (So, If the host info in SD+ and reality are not 100/100, you can't really scan the network without creating duplicates). 3. Domain part is dropped from Resource Name (hostname.domainx.com is OK but hostname.domainy.com is cut to hostname. This creates several issues). 4. Model is shown as --Choose Model-- in edit mode after the scan.
Workstation Configuration
Hi, in Workstation Configuration there is a field 'Location'. I understand that this filters through from Active Directory, am I correct? In Active Directory, the properties allow you to select a location for a workstation but you have to browse to find the location. Can you let me know where the data comes from in the browse button Many thanks Jayne
Time Change
How to change time on the help desk main page?
Starting Issues.....
whenever I start the manage engine service desk application it fails to initialize. And if I try to start manually then alos it doesn't work. Below is the part of the Wrapper log file. Kindly assist. STATUS | wrapper | 2010/03/16 15:32:35 | Launching a JVM... STATUS | wrapper | 2010/03/16 15:32:40 | ManageEngine ServiceDesk Plus started. INFO | jvm 1 | 2010/03/16 15:32:58 | Could not create connection; - nested throwable: (java.sql.SQLException: Network error IOException: Connection refused:
How can I inject SQL for our custom request fields through API?
Does the API interface support SQL injection for the custom fields we've created? I tried sending API attributes like "UDF_CHAR1=Test1" and "UDF_CHAR2=Test2", but this doesn't seem to fill our custom fields. Please let me know how I can auto-fill these custom fields through API.
Daylight Savings Time problem on ServicsDesk Plus
Good morning, I'm trying to figure out this DST issue. On the ServiceDesk Plus home page, the time shows as one hour behind actual DST time. However, timestamps on notes added, resolution, etc. are the correct DST time. What might be causing this problem? I've tried correcting the problem by re-saving the preferences info, but this does not work. I've read on related threads that I might have to update Java using time.jar, but that fix was for DST problems with the timestamps. ServiceDesk
Matrix report group by Year / Month
The matrix reports grouped by year and monts sort column by name of the month. So first is August (08) no January (01). This should be sorted by the number of the month. I have a polish version of SDP. Is names of the months can be translated?
ServiceDesk: Customize number of assets allocated to a workstation
I would like to extend the list in ServiceDesk/Inventory/workstations/Assets tab. Currently, I can only list 25 assets allocated to the workstation and would like additional entries. Where in Admin can I customized this?
Computer Management / Event Log in DC?
Is it possible to access the Computer Management mmc snap-in from Desktop Central? What i am really trying to accomplish is viewing computer event logs from within DC. Thank you!
Change database to MySQL
I wish to use the MySQL already installed on the server. I performed these steps... - changeDBserver.bat - it successfully created the database in the MySQL server and the test connection passed - backupdata.bat - successfully created the backup file - restoredata.bat - ERROR in this step. It seems to create the approx 37 tables but does not populate the tables with any data. I attached the results from the command window.
Add Device That is Not Connected
How do you add a device that is not currently connected to the network? I would like to be able to add a device and setup its monitors so that it is ready to monitor once the device is connected. Thanks,
Custom WMI Perfmon Information
Hi, We have some custom Perfmon values that are being exposed. We can look at these values on the server via the Perfmon viewer however we cannot pull them into OpManager. We set up a new WMI monitor, add the correct credientials, and OpManager can see the Categories with our custom counters and lets us select them. All is good up to this point. -however- nothing is being pulled into OpManager and when we use the 'test monitor' option this fails. All other WMI information from the server comes through
cpu utilisation monitor not right for linx?
I have opManger 8 and the cpu utilisation (cli) for linux isn't working, it appears the command line being used is not right for linux, as it returns an empty string if typed manually on the cli. When you use the test monitor button, it reports no response. The cmd line it is using is top b n 1 | grep 'CPU[0-9* states:' which in Fedora 12 returns an empty string, is there way of editing this monitor so that the cmdline can be altered?
Report KPI - average assigned time and average resolved time
Hi, I need report with average assigned time (between create time and assigned time) and average resolved time (between assigned time and resolved time) per Technican / Month. The first problem is with find resolved time. I have only closed time and it is not the same. If the SDP has no resolved time it can be cost register time (last if ticket has more than one register time). The second problem is with working hours. The average assigned time is time between create time and assigned time minus
I've lost my inbound e-mail
I've noticed that I've lost some my inbound e-mails... Here I see request that have inbound e-mail from requester And here I can't see them :(
When Changing priority level from medium to low the call breaches SLA
SLA is set as follows Priority Medium - 4 hours Priority Low - 8 hours Create a call in PM an save it. Edit the call and change the priority to PL the call breaches SLA immediately. Also the "Due By" date & time field gets erased. Why would this happen? There are no issues if creating a call in PL and changing it to PM. Any help is appreciated. Thanks
Run Application Notification Profile
Dear Sir, I have an application that need to be run when an alarm is triggered , I need to pass the device IP Address parameter to the application , I used IP Address parameter but it returns the IP address of OP Manager server not the device. Can you help me on that please My best regards
Custom Query Report
I´m trying to use the Query Report, but I have a problem. In my select I have this function (A.TIMESPENTONREQ/1000/60/1400). In same cases the result of this function is a decimal number, but the report is always round up. How can I see the number in the report with their decimal fields ?
Custom Report message filter with Boolean in ELA6
Greeting! I was wondering a method how to perform an AND in Custom Report message filter. Since there are already have AND/OR in Alert and DB Filter.. For Example, without any pre-defined report like Top User... I'd like to create a custom report of an window security log of syslogd format. I will try to input 528, administrator in message filter criteria for successful administrator logon. The secondary report will be 528, user1 for successful user1 logon. But the result seems that the criteria
No database in SQL 2008 Express instance
Hi! Is there OpManager can monitor database of SQL 2008 or only 2005 and below? I can view SQL 2005 bases and read http://support.opmanager.com/sd/AddSolution.sd?solID=21301 But list of databases in SQL 2008 Express is empty. Michael
Moving support Rep from local login to AD login
When we 1st setup the system we setup all support reps with SC+ logins. We now want to move to AD logins for all the support reps. Is it possible to change the Support Reps login to AD?
regarding esclation when response time has elapsed
Hello, I am using support center plus ver 7.5 I am getting this problem that level 1 esclation after response time has passed is not happening. uner SLA , I have created a high priority category and set the following : Any Request matching the above rules should be responded within : 10 min If response time is elapsed then escalate: [checked] Escalate to : one engineer assign to : another engineer Esclate after : 5 min the above rule is not being triggered, even though rest of the rules for esclation
perfomance of the system is diminishing, any idea in regard to the performance tunning....
we use version 7.0.0 build number 7016 and in some cases the database hangs and the data will not refresh. Any idea about how to tune the performance of the system? Jay
ERROR: Trying to start MySQL server failed
Hi there, We've been runnng Password Manager Pro on Windows Server 2003 R2 SP2 for almost a year with no problems. The server was rebooted on the weekend and now we're unable to start the PMP Service. I'm able to start the service manually (using the Services MMC) but it stops again almost immediately. I've attached WRAPPER.LOG, SERVEROUT0.TXT and also the output I receive when running STARTDB.BAT from the command line. Any help would be much appreciated.
Help !!! I need to know how to figure out a error!
It says Requieres more than 1 bussiness views of shortcuts exhausted, also when i want to add a device(s) the program star to load the configuration however it never go forward. Also when i select the link Maps and then i want to add a Business View it never pass, it says Initializing Bussiness view and never go forward. I will like to be on contact with you my email is isjonat-@hotmail.com Help i have been on that for many time.
How can i change bivUnKnownServer.jpg for unknown devices.
this icon http://demo.opmanager.com/webclient/devices/images/CeruleanBlue/bivUnKnownServer.jpg
Report on Assets and associated components
Hi, I would like to create a report on Assets and its associated components. Anyone please help me on the query.Didn't find any related thread. Thank you. Regards.
Filter to show only requests with a reply pending
This is bugging me, how can I create a filter view or use the search facility to just get open requests that have a reply pending ( showing Red Envelope ) Thanks, Andy
Suggest hardware scan tool to create CSV
Hi! Can you suggest me simple software or script that can locally scan workstations and save hardware info to CSV reports? The problem is we have many workstations those are not in domain. I tried to generate reports using Everest Corporate and HWinfo but result was disgusting: there are no options to tweak templates of reports for ServiceDesk Plus needs. Thanks in advance.
Parameter Query in reports
Hi, I would like to run a report using the Timespent module but use a parameter query to enable users to select a date period using a prompt before running the report. Is this possible?
Server restarts all the time after restoration from full backup.
Hi! I have a problem with Service Desk after having restored from full backup (ver.7.5SP6). The server restarts again and again after the message Server container loaded If I make a clean install of version 6 of SD it starts correctly with clean database, but after restore it hangs like that.
Editing Bug when you want to change a report ???
Hi All! Some Settings dissapear when i want to edit an existing report. I do the following: 1 ) Go to "Reports" 2.)Open an existing Report (i.e. "All Calls from creation Date") 3) Use the "Edit" Button Now you see "Step 1 ", "Step 2" and so on where you can edit it. Change something and start the Report 4.) Now klick "Edit" again. 5.) For 1 second 1 see "Step 1 ", "Step 2" and so on....and then it is gone...i cant see or edit anything....??? I have to close it and open the report again and
mail fetch stops working
we've been only using the mailfetch for a week now, but over the weekend it stopped fetching email. mail server = exchange 2003 protocol = pop SDP = 7604 I've tried stopping and starting from within SDP, no luck Tried restarting POP-service on exchange, no luck Tried logging in to the account using webmail works fine and there are 3 mails waiting to be parsed. Telnet into pop account from SDP server works fine. Log-view shows no errors. I have attached support logs
ServiceDesk Request Via Email
If for some reason the email functionality cannot be used in ServiceDesk, would it be possible to manually attach an email to a request or does it have to be automatic through SD? In a worst-case scenario, we could save emails as html files and attach these to requests, although a better method of attaching emails to requests would be more desirable. -Justin
SQL query for report - need help
Q1.How can I do query for datetime period from last Thursday 07:00 to now? Its for WorkOrder.CREATEDTIME. I want paste that to my query. Q2.What mean <from_lastweek> - <to_lastweek>?From what weekday begin week? Like I understand its from Monday 00:00 on last week and this week. Or from Sunday?
JVM exited unexpectedly
Dear, I just downloaded Service Desk Plus and Installed it. After finish installing, the Service Desk Plus can't run. It just stuck in the "Loading Database Modules", and then it will start over and running a loop. I used Windows XP Profesional SP 2 and choose Enterprise Edition when installing, and also choose to use MSSQL as the database cause I already have an existing SQL Server 2000 in my computer. I stumbled across a file that looks like a log file.. wrapper.txt inside the bin folder STATUS
Java OutofMemoryError Crash
Running 7.5.14 on Windows 2003 Server. Getting a Java OutofMemory error that crashed Service Desk yesterday. Want to avoid it in the future - is there a supported method of increasing the heap size? [14:27:26:105]|[03-15-2010]|[SYSOUT]|[INFO]|[63]|: Low Memory detected: Thread: Thread[Thread-1,5,main] Exception:: java.lang.OutOfMemoryError: Java heap space [14:27:26:105]|[03-15-2010]|[SYSOUT]|[INFO]|[26]|: [JBOSS] Engine: StandardWrapperValve[action]: Servlet.service() for servlet action threw exceptionjava.lang.OutOfMemoryError:
Problem with sending SMS
Hi, I configured the Mailserver-settings, so that mails are created correctly. Now I wanted to create a profile to send SMS via e-mail. unfortunately, this results in the attached error. I can enter any mailadress whre the mails should be sent to. It always creates this error messages. However, if I use an internal mailadress, it works and a mail is sent to this user. But it does work with mailadresses in another domain. HELP PLEASE !! Juergen
Favicon
How do I change the favicon for IE browser tabs, etc.? I would like to use my own custom icon as opposed to the default SD icon. I have created a favicon.ico file and placed it where I thought it should go but it hasn't worked so far. This is very helpful for branding.
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