Wrong result in Availability Report for Ethernet interface
When i click the availability report from the interface "snapshot" the report is not working as it should. The report is OK for the "today" time period but shows no data if i change the time period from within the report or directly via the "7days" or "30days" link in the interface snapshot. See attached screenshots. Please advise. Regards, Daniel
Auto Login Helper with websites
I've installed the 30-day trial of Password Manager Pro and am working with creating auto login helpers for websites. I have reviewed the documentation but it doesn't list a way to configure it for inserting the login and password for sites where the credentials cannot be entered in the URL itself. When navigating to most password protected sites, PMP for example, the cursor is first placed in the login field. Is there way to tell PMP to enter the login and password into these dialog boxes or
7511: Hotfix Released
Dear Users, A hotfix upgrade over 7500 has been released and is available for download. Enhancements made in this release: Technicians can be added to a 'Default Technicians List'. This means they can be added to Groups, SLAs, Business Rules created under 'Default Settings' Notification Templates - Email signature can be placed as part of the template at a position of your choiceIssues fixed in this release: If a custom 'Status' is created, 'New Request' page is not displayed When creating a new
Netflow Analyzer showing traffic from ASA5510 in wrong direction
I am currently running the free edition of Netflow Analyzer 7 (Build 7600) and I have noticed for a while that the direction of traffic shown in Netflow is opposite of what ASDM is telling me. For example, if the ASDM is showing we are using 10Mbps downstream on the outside interface Netflow Analyzer says we are using 10Mbps upstream on that interface (which is wrong). Is there a setting I can look at to adjust this inside of Netflow Analyzer or do I need to examine the Netflow export settings
Problem resetting password on Cisco device
Hi, I have tested the "password change" feature for Windows and Unix devices. Now I'm testing it with a Cisco Catalyst switch. I have created a user in the switch configuration (I have the same user registered in the PMP) and I'm able to check if the password in the device is the same the one in the PMP. The problem is when I try to change the password of the user, I receive a "Time Out" message. Could anybody help me with this? Additionally I would like to know if it is possible to change the "Secret"
Switchport Mapper PC DNS Names
Hi , I am running the switchport mapper on my cisco 3750 switch and cannot see any IP's or DNS names for PC's. All other info comes through. Any ideas ?
Add a button to upload a custom icon or background in Business View
It would be really handy if there was an option to upload a custom icon and background image from the Business View Maps properties. I can accomplish this task currently by copy/pasting files to the directory on the OpManager server, but that requires Remote Desktop, which can only be accessed from my workstation. This feature would allow me to add new icons and backgrounds from any web accessible location.
[Widget - Google Maps] - Ability to set options
Hi, I'm exploring Google Maps integration with opmanager and I wish to suggest a couple of options for the widget. It would be nice if we could, per widget, save a "start point" and an "initial zoom", be able to enable or disable the lower left pane for a specific widget window and finally the ability to save either Map, satelite or mix default view. Our situation where we could use this is that we have multiple device distributed in a single city, and like 1 or 2 device in many
work log and tasks
Hello, we are required to record work flow activity weekly. I know the tickets have the option for imputing time spent on incident. Not all activity is responding to tickets. Some are task based activities. Can we use the task feature to also account for time spent? It is my responsibilty to generate techician activity reports for management. Thanks
Reports
Hello, I need some assistance creating reports. I would like to create reports based on time spent on tickets and closed dates. Specifically, I want to be able to know how long a technician spent of requests by specific dates. For example, a how many hours did tech A spend on requests from say March 15 through April 9th. Thanks
How to know the number of IT Asset
How to know the number of IT Asset whom we can again register(record) in ServiceDesk with regard to our license.
Java tuning for Eventlog Analyzer
We run the latest release of ELA. Our setup is such that we have a MSSQL 2005 database on a separate server from the ELA server. We have run into performance issues. I read the the Java tuning instructions on another post. However, there is no wrappermssql.conf file. Can you give some instructions on how we can tune Java in this environment?
API Parameter
hi Is it possible to add new custom fields in a site ? If yes, is it possible to add new parameters in the API "AddSite" to learn these new fields ? Thank's
Upcoming Features?
We are currently evaluating service desk plus and would like to know if any of the following are planned for future releases: We would like to link tasks together into a project list, with the ability to assign each task to a different technician. Tasks may be done independently, or be dependent on a previous task in the project. We would like to be able to calculate the time estimate (hours and calendar) for each task and total it for the project, and see totals for each technician. The project
Notifications are not working
Hello, We have problems with notifications, or we just can't get it right! We checked all notifications but when a requester is replying to a ticket the technician is not getting any reply, instead the requester gets notified that he made a reply which is stupid. I (the requester) made the reply, why should I (the requester) get a notification that i made a reply ?! Why aren't there custom notifications, per site. Because, lets say for an instance that we have two or more sites, how can we handle
SD+ and external reporting/BI tools
Hello, I'm working on some dashboards to create real time reports directly from the SD+ database. I'm using Tableau for this, but anyone with experience from other tools or knowledge of the database layout should be able to help me. One of the first things I run into is that I have WORKORDERID entries which are not returned when I use the internal SD+ reporting tool, but that are included when I query the db directly. It appears that all these entries are replies or forwards on messages that already
Disable Back Button
I entered a support case so not wanting to duplicate support requests but I heard from a couple reps with ManageEngine and want to make sure I am on the right release level. I am at build 4431. If I reset my password through the forgot password link I can use the back button to pass back through what I have entered so anyone who resets their password and leaves the window open and does not close it (there is no prompt to do so), could leave the system open for compromise for that users account.
Deleted ServiceDesk Plus program files
Hi, By mistake I have deleted some of the ServiceDesk program files, ServiceDesk still seems to be working except I cannot write any notes on calls, when I click on Add Notes I see this at the bottom of the webpage 'Javascript: Void(0)' whereas the others actual link to something. I am just worried if I restart the server it won't start back up again because of the missing system files. I do have backups of our data and I just wanted to know if there is a way I can repair the installation instead
Can I update status of ticket through email?
I am looking for option to change Ticket status through email. Is it possible
Question about snmp v2c and security
Hi, I've been testing DExpert 5.1 running in Linux and it's really a wonderfull tool.. but I've two questions: 1. Why don't you use SNMP v3 instead v2c? 2. Do you see some possibles security problems using SNMP v2c to query the devices? thanks in advance. regards, Israel.
Shortcut in Business View not working as expected. All shortcuts are RED - Critical.
I have made several Business View Maps of our infrastructure, which are drill-down/zoom-in type maps. On each map I have placed a shortcut to go back to the main/overview map which contains shortcuts that are linked based on traffic flow. The problem is that since I added the main/overview shortcut to every map now all of the shortcuts are Red regardless of which device actually has the critical alert. Any ideas how to resolve this?
How to NOT run the client automatically on startup...?
When NetFlow Analyzer service starts up, it automatically pops up an IE window and shows a client login screen. Firstly, I have no need for this. So how do I stop it? Do I edit C:Program FilesAdventNetMENetFlow instartClient.bat and comment (REM) out the following line: rundll32 url.dll,FileProtocolHandler %NF_URL% Second, even if I did want it to start... it's starting IE, which is not my default browser. How would I make it start Firefox, which is my default browser? Thanks, Pete :)
Devices are not showing in Opmanager Distributed edition
Hi all we have a strange Problem(again) in which I urgently need your assistance. I had an similar Problem a couple of weeks ago,an my first Opmanager installation. ( Support ID 4221392 ). The Poblem was that I could not see the discovered devices from probe location on the Central Server. On the other Side from Probe location everithing was perfect!? I had an emotze assistance in this case from the Opmanager support , and we have decided that I should install a new Probe, witht diferent name on
Unable to resolve IP addresses using DNS
Despite my Windows XPsp3 machine able to resolve IP addresses using nslookup xxx.xxx.xxx.xxx in a cmd window, Netflow Analyzer does not resolve IP addresses. Unless you use the custom DNS entry feature. In any case, clicking "Resolve DNS", despite there only being 10 IP addresses listed on screen, takes over a minute to return a result. I have temporarily turned off the firewall/defense program and tried, but it still doesn't resolve. Any ideas? I'm using v7.5 build 7600 on Windows XPsp3 with Comodo
NetFlow Analyzer Supports MicroSoft SQL server. Upgrade Now
Hi all The wait is over and the support for MicroSoft SQL server - Early access, is here! Please read the following carefully before upgrading. The Limitations: The patch is supported only on a Windows OS Runs only with default instance Does not support radius server authentication Does not support the "automatic deletion of oldest raw data when free disk space goes below the user defined value" feature. Does not support the "email alert when the free disk space goes below the user defined value"
Service desk plus 7.6.0 crashing only in "inventory"?
well, i have manage engine service desk plus 7.6.0 installed in an old server but it was fine until yesterday i couldn't browse correctly the application and i had to restart the service just to move from one section to another.After few hours it crashed completely with the message from apache tomcat: No ManagedConnection available within configured blocking timeout. i rebooted the server it went well but i have always the same probleme with only one page what is "inventory"(if i click on it it
MSSQL Database Monitor
Hello everybody, I have a problem. I installed OpManager v8.0 (build 8051), in Database monitor panel, if I choose the MSSQL named instances = default (SQL Server 2000 with SP4), it just show the name of database, the Active Transactions = N/A; Database size = N/A; ... . But if I choose the MSSQL names instances = SQL2K5 (SQL Server 2005), it show the name of database + the active transaction + database size. (see detail in attach file) Anybody help me?? I tested credential, it's ok (SNMP = pass;
Where to find the MAC Address in the mysql database?
Hi! I'd like to know where I can find the physical address (MAC) of each device in the mysql database. I searched the database structure (from the conf folder) but didn't find anything. Hope you can help me. Kind regards, mok
Solution attachment not attaching and showing as 0 KB
I am currently using SupportCenter plus ver.: 7.7.0 Build: 7506 Whenever I attempt to attach a pdf to one of my solutions it shows it attaches but the size is shown as 0 KB and it will not open the file. I was wondering if this is a bug or if there is a size limit to the attachments? The size of the file 7.0 MB. Thanks for your help. Nic
SNMP Manager Porting
Hi there, I am looking for a SNMP manager, which will run on an Embedded Device. I could see documents related to porting Agents to different platforms. Is the same possible with the Manager also, Pls provide some related links if possible. Any alternate suggestions will also be helpful. Regards, Nakul
How can I hide certain support Reps from the Customer Portal?
Hi We have a few support Reps for admin purposes only. I only whish two of our Support Reps to be shown to our customers in the Support Portal. Is this possible, if so how can I do this? Looking at the settings I couldn't see a way to do it. Thank you, Gian
requester allowed to view department requests reverting back to only able to see their own
Several requesters are configured to: Requester allowed to view Show only their own requests. Show all their Department requests. Show all their Site requests. However these are reverting back to show only their own requests on a regular basis. What could be causing this?
Help with this Report Query
I am trying to generate a custom query report that groups Requests by Template ID and Status. I am new to MySQL, so any help is appreciated. Below is my attempt. SELECT rtl.templatename "Template Name",std.STATUSNAME "Request Status",wo.WORKORDERID "Request ID",mdd.MODENAME "Request Mode",dpt.DEPTNAME "Department",ti.FIRST_NAME "Technician",sinfo.WORKSTATIONNAME "Workstation",std.STATUSNAME "Request Status",longtodate(wo.CREATEDTIME) "Created Time",wo.TITLE "Subject" FROM requesttemplate_list rtl
White Screeen when opening brower/Domain controller...
I have an issue with Servicedesk 7514, I know what the problem is I just need to know how to fix it.... Basically the domain controller that our ServiceDesk install uses to auth into AD is no longer a DC as it was having a lot of problems so I removed it, that has caused other problems with other services which have all been fixed, except for SD. So my question is, where in the SD install/dbase is the declaration for the domain controller so I can change it in the backend and get it running again....
Recover a deleted request
Is it possible to recover a deleted request? Or, is there some kind of ME event log that tracks what happens to requests and who done it?
Device placed outside of map and can't move it...
I added a bunch of new devices to a Business View map and a couple of the devices are off the map on the right side. I can see part of the device name but can't drag the devices. Is there any way to fix this or do I just need to create a new map?
The co-workers want a filter which shows only requests ' Resolved '
The co-workers want a filter which shows only requests ' Resolved '. How to make, because the existent filter shows the requests which are ' Resolved ' and ' Closed '.
Login times Report
Hey guys my company has tasked me with a way to log and report on the login times of all users on our Active Directory, Basically we want a weekly report of when and where users log in, for where I just mean which computer name. I have downloaded and installed the trial version of the ADManager software and can find several reports, some of which allow us to view the last log on details, However I have been asked to see more than just the last login, rather every log on for say the past week/month
Asset Report
I would like a Custom Asset Report including the Asset Name, User, and Resource Type. Would this be possible?
NCM and NetFlow plug-in on Linux
Hi, is the NCM and NetFlow plug-in supported on Linux server? Regards, Roberto D.
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