Email details in notifications
Is there a way to include the email reply in the notification email? For example, it is almost useless to get an email notifying me that someone has replied to a request when it won't include the content of the email. Rather it just says someone has replied to the ticket and it shows me the ticket details but not what the requester replied with. Often I'm not able to get into the help desk right away and I would like for the notification email to include the content that the requester supplied.
Can't access mobile site using Windows Mobile 6.5
I have a Windows Moible 6.5 device and am unable to access the mobile site for ServiceDesk Plus. I don't even get a login screen. I know the site is availalbe as I can access it from my computer from home but when I put that same URL into my phone browser it fails and tells me the site timed out. Is the port the same for the mobile site in the latest build, 7602 for mobile clients? I am entering http://servername:port/mc. It works on my PC but not my phone. Thanks.
esclation not happening in due time
Hello , I am using SCP 7.5. The problem I am getting is that the escaltion is not happeing in the due time, it happens but after due time has elapsed. Is it the server issue or something else. Appreciate your feedback Zealot
Survey change request
Hi SCP support, I would suggest to things regarding survey: 1) have the possibility to enter survey data "manually/offline" without the requiremnt to send email to the customer. In that way we could use SCP only like Survey storage/report using our old method of survey alreadyin place 2) have the possibility to select when to send the survey to customer and not every time that a request is closed. The idea is to have a button "Send survey" in the request. Please comment
IIS not working after install.
I installed SD+ and now the websites I have had running over IIS are not accessible over the internet. The requests just timeout. Does anyone happen to know why this would be happening?
modification of business view in opmanager
within business view when modifying or adding add device leaves the following alert: Requires dwells than 1 business views or shortcuts exhausted aid please
[MSSQL Alarms] Instance name variable not available.
Hi, I'm currently setting up our MSSQL monitors, wich now gives good numbers thanks to Sharavanan from support, however I meet some disappointment when I set up the alarms messages. It seem that the "$INSTANCE" variable is not available for MSSQL monitors (We have SQL Instances on our server). This is a problem since the E-Mail we get only send the name of the Device, wich is the Windows Server, and the message is something like : Page reads per second is 776 Reads/sec, threshold value for
Reports on Internet useage
We would like to setup monitoring on our internet router, so we can look at a period of time and see what our bandwith usage is. Does anyone know how to setup the monitoring so it will look at a period in time (i.e. the last 24 hours)? Thanks
Scan network for switches and routers
Hello. I'm trying to add my switches to assets list, but when I add network, for example, 172.17.0.0 - 172.17.0.255 and specify snmp community (RO or RW) I'm getting an error "General failure while scanning node." for every switch, router or access point while scannig the network. Any ideas? thanks
When closing/resolving Jobs SD sends a new job notification.
7604 This only happens to one technician and if you check the servicedesk there is not a new job listed but the request ID's have incremented. Also the 'send email on closing to tech' notification is NOT ticked. Thanks
Site problems
hello, could you please tell me what does this error mean? Error Code - 1,268,730,590,655
Syslog Review
With the syslog viewer in OPManager 8 I can only view the recent messages. Is it possible to access historical data? Thanks
SQL Injection protection
My employer is looking at purchasing ADSelfService Plus, but is concerned about protection against SQL Injection on the MySQL db. Can anyone confirm whether or not the MySQL db will pass commands from the web application (i.e. special characters used in db queries) to the database without checking the input?
Community Tab
The Community tab in FireFox 3.6 doesn't display properly
Customising requestor forms
I'm currently evaluating the Enterprise version ServiceDesk Plus. One of the reasons I opted to evaluate it was because of the ease of creating custom forms. I have found 2 issues I cannot resolve. Adding a check box to the technician's form. The only boxes I can find to add are a text, numeric or date field. No checkbox. I can't seem to add any controls to a requestor form. I'm probabl;y missing something, but can't see what. (I should add that I'm evaluating 5 others. SDP is top of the list
Problem with Probes
last week we have installed the OPmanager Distributed editton, (build 7501), we are going to monitor aproximatly 1000 devices that are located in more remote locations. The Database from the Central server is on MSSQL 2005, and the database from the Probe is on mysql. The Problems that we are facing at the moment are these: the Graphical interface(CPU Utilization, Disk Utilization,etc…) in the snapshot view from the Probe location, is not appearing in the snapshot view of the Central Server. I have
Notify assigned technician when assignment as been changed to another tech.
Can this be done. We are having issues when the 1st assigned tech responds to the initial email notification, only to find that the request has been reassigned. In some cases this lack of change notification has caused duplication of effort by both the original and reassigned tech. Please advise.
Interface VLAN information
Hi, I'm evaluating OPManager and I would like to know about what vlan each interface belongs. Is there any way to know vlan information about switch interfaces? Thanks
upgrade from 7022 to 75(09)
hi i have finally decided to upgrade my 7022 installation (works great now after all the teething problems i had with the upgrade from version 6 to 7) yesterday i made a snapshot of my VM (so am able to go back to before upgrade) i run the updatemanager.bat file and it comes up and i point it to the 7022 to 7.5 upgrade file from the adventnet website (which i have downloaded) the update starts and it tells me it is going to make a backup and i can see that the backup folder is being populated with
mySQL to MS SQL
How can I move the database to run on our MS-SQL server instead of using the included mySQL server?
How can I get the reports showing additional fields information of interfaces?
I know how to create a report that show additional fields information of devices. But I want to get a report that can show additional fields information of interfaces. How can I get the reports like this: Device Name | interface | Contact Name(or other Additional Fields) Cisco6509-1 G0/1 aaa Cisco6509-1 G0/2 bbb Cisco6509-2 G0/1 ccc
Firewall Analyzer Top URL display only IP address?
Hi There, I am new to this Firewall Analyzer build 5000, can you tell me why , in the Top URLs page, it only display the destination IP address (61.135.177.74:/.....) and not the FQD URL address? Example: 61.135.177.74:/20091124/9444da1e-3e6b-4b08-bde7-b04d1fb70e9fV.flv Thank you for your time.
How to add my domain controller
I cannot add my domain controller servicedesk plus
Receive notifications automatically of software installed on machines
In SD+ is there a way to configure an email notification when a software is installed on a computer? Thanks J
AD Manager Plus - Free AD Tools
When running certain tools within AD Manager Plus, they will not run because they need Framework v2.0 or above. Both Version 2 and Version 3.5 are installed on my PC.....Any ideas.
Report to show the username that last logged onto a computer
I need to generate a report that not only shows all AD computers, but the AD user account that most recently logged onto that computer.
Helpdesk Role
We would like to assign the role of updating users contact, group membership & organization information to a fairly non-technical user. The creation of the role is pretty easy. - User Modification - General Attributes - Address/Organization Attributes + Contact Attributes + Group Attibutes. But when the tech logs in rather than selecting a user to modify from a list of all users, they have to select the attribute to modify and then search for the user to apply the modification against. This
[MSSQL Monitoring] - Logins per Seconds
Hi, I set up MSSQL monitoring a few months ago and all (Well, not all, but many...) monitors went red, after looking at some, like database file space, I decided to wait until I have some time to set convenient threshold, since most of our databases were bigger than the defaults threshold, i thought that all the threshold had to be set according to our environement, and I didnt have time to look into it. Now I am at this time to set those threshold and I came to a strange monitor value...
Default Request
We've just noticed that the Vendor field in the default request form is defaulting to one of our vendors. When I try to change this in the default request in Admin, it keeps reverting back to the vendor. I am logged in as Administrator when trying to make the change
Bi-weekly report from the monthly data
Using the custom reports is there a way to automatically run a report for the previous two weeks using the scheduler? I don't mind that it is using the data smoothed out for the month but I want to avoid having to go in every two weeks to manually generate the report. I guess what this would look like is a "custom" report that is automated to just run every 14 days on the previous 14 days data.
Personalized Signature
When I add a personalized signature in SD+, my signature is applied to the very bottom of every conversation thread. Why isn't the signature applied to the top of each thread, with the cursor placed just above that... like any normal email application? Thanks- Marc
Chang PO To PR
Is it possible to change the Purchase Oder title to Purchase Requisition? My accounting department would rather it said PR.
Text in time entries is not searchable
We originally posted about this when we first purchased the software over a year ago. I thought it might be worth giving it yet another try. Currently the search feature for requests only seems to search the main fields and description of requests. It does not include the time entry fields. Considering this is where the bulk of information is entered it would be great if this text got included in the searches as well.
Unassinged requests and updates from users.
Hello, When a new request is submitted to SDP I have a list of users who get notified. At that time generally the ticket is assigned and any updates are sent to the specifically assigned technician. If the ticket gets an update before it is assigned no notification is sent to anybody. Can un-assigned tickets that receive updates from users send the update to a list of users the same way new tickets generate a automatic e-mail? I know the icon turns red but as a manager with a blackberry I would like
Can Account Manger see solutions in SCP?????
As title!
Using Templates from email notification
How can I ensure a specific template is used when issues are logged from a particular email address
how to create a testing sever for the upgrade testing
how to create a testing sever for the upgrade testing? Thanks Hassan
Other Asset Reports
I want to be able to report on my other assets besides workstations and servers. For example, I have 15 switches with Serial Numbers, warranty information, IP information and location that I'd like to report on or at least export.
Make software reports more useful
Currently software reports are less than useful because they generate large amounts of duplicate information, such as listing the publisher for a piece of software which has 500 entries. At the same time, useful unique information such as which workstation is this software on and who owns the asset, are not available. I propose that information which allows the identification of location and owner be made available to software reports.
Catci SMNP vs Manage Engine Netflow – Approx 8 to 10% difference data readings.
Hi guys is there any way to tweak the total amount of inbound + out bound data Manage Engine Netflow displays for a IP group over "x" amount of time. When I compare netflow results with catci, netflow is under reading slightly. Whilst I believe the netflow figure might be actually correct, is there to manually adjust up (or down) the value displayed within manage engine netflow. Ie add 10% to all the values show / stored within manage engine netflow so I can have both our netflow system and catci
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