ServiceDesk Plus web server hosted
Hi there, I understand that ServiceDesk Plus can be uploaded via ftp to one's own website. Therefore, would you please clarfify if the whole folder ServiceDesk needs to be uploaded ? It is rather large and would take about 230mgs... Many thanks for your help Trevor
Why my reuest can't send to the technician?
I have send my reuest to technician many times,but it looks like the mail has been block by some policy. The information is as below: Dear Sender, This is to inform you that message delivery is delayed to these recipients or distribution lists. Your message(s) has not yet been delivered to the recipient, due to a temporary error condition at the receiving end. We will continue to try delivery of the message(s) for the next 7 days. You will receive a permanent error notification, if the message can't
SNMP traps on "sysUpTime"
Hello, From time to time we get alerts on different devices for "sysUpTime" with snmpTrapOID of .1.3.6.1.6.3.1.1.5.3 - Im failrly new to OpManager and not the best with MIBS/snmp. Why would an informational messages be considered a trap? Thanks. John
Email subject/body changes and also Update time?
Three questions, I hope it doesn't get too confusing. One. Is there a way to change the email subject I would like to put our "safe" word in the subject so that it doesn't get rejected by our spam filters. Two. It would also be nice if the alert could be customizable. In other words not only tell us what the event is but add our own input to the body of the email eg lets say you have an alert on a backup server. And the error you get is that the backup drive is off line. Then you would get the alert
Custom Script help
Does anyone use the "Run Custom Script on the Successful User Creation" option under "Custom Attrubutes" of new templates to run a batch file? I would like to use this to run a simple batch file, but I get this error: "Successfully created the user; Script Execution :"IOException occured in execution of script" I'm just entering the UNC path of my batch file, and that is probably what is wrong - does anyone know how to do this? Or, is there a log somewhere that can tell me what the problem is?
Store a list of previously discovered networks in OpManager/Admin/Discover Devices
We are implementing OpManager for the first time and are adding/discovering a lot of networks that will have devices added from time to time. It would be realy nice to have a list of the networks that we have discovered previously so that we can just click on a network and have it discovered again, instead of having to retype all of the information for each network every time we need to rediscover devices.
Disk Queue Length Not working - Test not passing.
I'm trying to get disk queue length monitor on my Windows 2003 servers but it is not working.. The monitor test will not pass. However, when I go into my passwords for the actual server it passes both the SNMP and the WMI tests.. Please advise. Thanks
Date format
I've got page by page for every configuration that is available and no where can I find one of the most rudimentary selections.... How to display the date. For example, in the requests display page, the dates are displayed as Day-Month-Year Time While that's fine for my European brothers, I just looks wrong to me and I'm sorry but I want it to be displayed the standard American way of Month-Day-Year Time Am I missing something here or is it hard coded to display it one way and one way only?
Customise Dashboard Graphs to be more readable
Does anyone know if it's possible to make some minor customisations to the graphs shown on any given Dashboard? The two things in particular that we're after is: 1. Fix the vertical scale on bandwidth utilisation graphs at 100%. (We're sick of seeing a graph on our network monitoring screen and thinking it's at 100%, just to realise the vertical scale has self-adjusted and it's actually at 1%) 2. Change the value line to either be thicker, or make it a solid value (aka everything underneath the
Server 2008 Granular Passwords
I cannot get the software to recognize my password policy when resetting a password. I have a separate password policy for my group but the system is only reading my default domain policy. What do I need to do to get it to recognize the password I have set?
AS400 Credential
How can I specify credential for an AS400?
如何数据备份或迁移
现在我是在测试机上进行安装的,将来我想运行正常了,我要把它迁移(包括扫描到的设备与更改,以及其它配置)至正式的服务器上,请问如何操作
Problem of service-back sequence
Dears, We are still using 7020 and the latest is 7604 and what push me back that I need to apply about 4 sequence of update before getting to the latest. We are used by many company that we can apply the latest batch which will have all the update for that major version. If the operation of the batches is very safe, then it would be somehow acceptable, but from my previous experience not always. I hope there will be a solution for this. Thank you and best regards. SDP Admin Abdulrazak.alsharafy@yemenlng.com
Preventive Maintenance Task - Monthly schedule by weekday
Hi, We would like to schedule Preventive Maintenance Tasks to occur e.g. 1st Monday of every month. Currently (7604), it seems that monthly schedule only contains schedules according to date (e.g. 1st of January) but not a weekday (e.g. Monday). We would find this kind of feature wery useful as it is used a lot in other places to schedule tasks. Is there a way to do this with SD+ or do you have plans to add this feature in the near future? /lakend
Date format is all over the place
In one case, the way NFA displays dates even ignores the regional date settings of the computer. Looking around the client GUI, here are some examples of the ways dates are displayed: Wed, 14 Apr '10 (User Management page) 2010-04-14 (IP Group > Traffic page) Apr-14-10 (IP Group > Traffic page > Show Data Points) 04/14/10 (Billing page - note that this is mm/dd/yy, which ignores my regional date format of dd/mm/yy) That's 4 different formats. Any chance of cleaning this up, and allowing a user to
Reports - Reopened Requests
Searching for ways to report on quality achieved by our Service Desk staff, I am struggling to obtain the following type of information: Re-Opened Requests Re-Opened Requests by Group Re-Opened Requests by Agent Re-Opened Requests by Requester I'd like to be able to pull up information summarizing the requests between any period (Day, Week, Month, Year, All) and Drill down to see why any request was re-opened. It would be useful to be able to get this information in order to root cause the
Remote Control and Caps Lock/Shift Key Issue
When I am remote controlling a computer and I am logging into it, entering a password in that requires using the shift key, the password is not excepted. I tested it on other machines and holding the caps lock or shift key does not translate through the remote control session. What to do?
Replies dissapear
Hello I've encountered the following problem in supportcenter plus. It seems that sometimes after typing a reply to a request, it sometimes dissapear. You can see the stamp in the history that a user made a reply, but when you open it, it stays empty. After some testing i found out that the problem occures when there is a HTTP link in the initial request. Can someone inform me if this can be resolved or that it's planned to be resolved in a future issue? Thanks in Advance Jeroen Royackers
Desktop Central - April Newsletter Sent Out
Hi, Greetings from Desktop Central! The Desktop Central Newsletter for April 2010 has been sent. The newsletter has the details of the latest enhancements (build 70108) and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
Failure to register a user in Customer Portal
hi all I have configured email setting up in admin, and I register a user in Customer Portal, I got FAILURE : Mail Server Settings are not yet Configured. Please Contact Administrator I tried to submit a ticket in Customer Portal, it is OK, I can get in administrator area, so I think that my email setting is correct. Could you help me to fix my error? Thanks in advance.
Massive memory leak(?) on startup
Immediately after booting, with NetFlow service disabled, my winXPsp3 machine normally uses 390MB. After enabling the NetFlow service, and rebooting, the machine is using 1.35Gig! That's almost 1GB ram used, for what is essentially a program to listen to datastreams and log them into a database!!!! When I look at Processes running, there are two: mysqld-nt.exe = 125MB jave.exe = 115MB Even just looking at these figures, I can't believe how much memory these guys are using, for what should be a relative
Easiest way to create minimum requirements report
Hi All, What would be the easiest way to create a report for when wanting to check the inventorys for minimum and reccomended requirements for a software rollout. ie. we are riolling out WIndows 7 and office 2007 and whish to create a report that lists any computers that dont meet the minimum requirements. Thanks
Agent installation reports as malware
When deploying the remote agent, users get an alert from AVG business edition that malware has been detected and do you want to quarantine. Does anyone else get this error?
Application manager not start on reboot.
Hi, Im running AppManager 9.9005 and have some issue. When the server reboots, i need logon a run startApplicationsManager.bat file to start monitoring. I'm working with Windows 2003 R2 SP2 and "Manager Application Manager" service are Automatic state and running. Thanks.
How can I add Multiple Secondary Servers in HAPrimary or HASecondary.conf
I want to setup 3 Secondary (Replica) Servers. How can I specify their hostnames and their IPs in HAPrimary or HASecondary.conf file ?
NPE at at com.adventnet.snmp.snmp2.usm.USMUserEntry.processReportMsg(USMUserEntry.java:3328)
Hi, Any clue about this NPE? When it could happen? AdventNet SNMP threads died: Exception in thread "Thread-5" java.lang.NullPointerException at com.adventnet.snmp.snmp2.usm.USMUserEntry.processReportMsg(USMUserEntry.java:3328) at com.adventnet.snmp.snmp2.usm.USMUserEntry.authenticateReceivedMessage(USMUserEntry.java:1907) at com.adventnet.snmp.snmp2.Snmp3Message.authenticate(Snmp3Message.java:930) at com.adventnet.snmp.snmp2.SnmpSession.processPacket(SnmpSession.java:3833)
Request Template - Date/Time auto fill in
Hi, is it possible in v7.6.0 Build 760 to change a date field of the default request template, so that date and time is automatically filled in to the current time. thx, Guan
Remote Control Settings
I am having a problem on the remote control tab of DC. We customized the message for the prompt but now we cannot change it. Everytime we try to change it, we get an error on the page and it will not save the changes. I have tried several different times on several different browsers and it still will not save the changes. I thought that I might be able to find the web files that generate that page, and manually change it, but I don't know where to begin to look. Anyone had this problem before
user limit in opmanager free version
Hi, We have installed OpManager free version and it seems that it is limited to only one user, how could add more users ? Thanks.
Differentiating between OEM and Full Product
We have a number of desktops and servers that are a mixture of OEM windows and open licence. Desktop Central shows them as the same, ie. XP Service Pack 3 We need to be able to monitor licence usage of both. Have i missed something here or is this not possible?
Anyone know how to hide or remove the quick create section on the landing page?
We really want to hide or remove this on the site for all users: Quick Create - New Request Requester Name * : Request Title * : Description : Add more Details >>
Make a report to see if a web site or IP is accessed
I wish to make a report that will tell me if any client in my domain visits a particular site or set of IPs. I am trying to weed out the usage of MYSPACE at our company and would like to know first how often and by whom the site is visited. Can anyone help?
Problems with ASAM Install
I've recently (last week) tried to install 7801 with ASAM and eventually had to back it out. Here is the synopsis of what happend. Downloaded 7801.exe Confirmed we're running v7600 Shutdown the Netflow service copied both data and mySql folders to another location (overlooked renaming the log folder) ran the update manager and selected 7801 Update completed without problems restarted Netflow service logged into netflow and appeared to be operating normally w/the ASAM Added some administrator level
RPC server is unavailable
Trying to add hosts i get the error RPC server is unavailable 0x800706ba. What is the fix for this problem.
Problem with backup scheduler
Vannakam Machi, My backup scheduler don't work. Every day thebackup is doing manualy. I have a ticket with the team of SDP, number: 6316315 and 6316345 Title:[Request ID :##6316315##] : Problem for create a new technicians Title:[Request ID :##6316345##] : Problem with backup scheduling (customer: CVC) Can you help me, please? Nandri Pappom. Anderson Carvalho.
Helpdesk color coded tickets
I work with a company that uses your software and it is very helpful. One thing that we have a problem with though are all the tickets we get. This can make it easy to overlook some of the high priority tickets while sifting through them. One thing that I would like to see is where you have your tickets listed, and the background of the ticket alternates from the blue and white "ish" backgrounds. Instead I would like to see the backgrounds of the individual subjects color coded (I.E red background
Problems with "Survey Results"
Gentlemen, In earlier versions of the SCP we were able to view all results of satisfaction surveys "Survey Results". Currently, we are getting only see some "Survey Results List". Previously existed navigation buttons that let you see other results. Thanks Artur Zen
Unable to search in in merged requests
This has come up as an issue a few times, so I wanted to bring it up. It appears that when you merge a request into another, and then try to search for facts that are in the original request, you can't find the info. I'm guessing this is because the merged request becomes part of the history of the request you are merging it into and is not exposed to the search function the same way? It's especially annoying when you know the original service request ID, but then want to find the request. Searching
NFA fails to start with Unclean shutdown of previous run. message
Hello, could you please help us solve this issue? NFA runs on Linux ave-netflow21 2.6.18-128.1.16.el5 x86_64. Attaching NFA_logs zipfile. Could you please set a CC for your reply to otto.beranek@viphone.eu? Best Regards Otto Beranek Unient Communications, a.s. otto.beranek@viphone.eu GSM: 00420724845848 timezone: GMT+1
Install SCP+ on SBS2008
Hi, I currently have installed my SCP+ onto my SBS2003 box. Can I install onto SBS2008 - any compatibility problems? Thanks
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