Modifying HTML for Request Template
I would like to add an additional option to the dropdowns for "Mode" i.e. Walkup, can you point me to the necessary file and its location, thanks.
Missed logs capture
Hi everyone, I've installed the program on a Windows XP machine. The machine was out of date and I set Windows Update to automatic. The machine restarts at 3 am but the Event Analyzer service didn't start correctly and we start it at 12 am. The logs in this time rage weren't captured. Is there a way to set the program to capture previous logs? When I did a fresh install of the program how can I tell him to capture all the logs that are in Windows Events Viewer? Thanks in advance. Michele
User / Group Rights
Hi, I wonder if it is possible to get a report with the user / group rights?
Change implementation not recording costs
When I put in workload on a change against my own name as a technician there are no costs being brought through as a base so the work ends up as 0.0 If I pick another technician the costs are populated. I have checked that my account has an hourly rate against it. Started at some point after upgrade to 760x versions. Regards, Andy
Procedure to migrate from MySQL to MSSQL
Here is the procedure to migrate your SD+ database from MySQL to MSSQL. a) Stop ManageEngine ServiceDesk Plus service b) Migrate to 6.0. Follow the instructions @ http://forums.manageengine.com/forumHome.do?forumGroupId=49000000002007&forumTopicId=49000003329137 to help you migrate to 6.0 c) Take a backup of the existing data and configuration under MySQL database using [ServiceDesk-Home]\bin\backupdata.bat d) Invoke ChangeDBServer.bat under [ServiceDesk-Home]\bin folder e) Follow the onscreen instructions
Integrate SD+ with Enterprise Calendaring/Scheduling System
I would find it very useful, if SD+ could integrate with an enterprise level calendaring/scheduling system such as MS Exchange, Zimbra or Open-Xchange to facilitate among other: - Technician scheduling/availability - Maintenance Scheduling For example, when assigning a ticket to a technician, SD+ would check the tech's calendar and if not available would issue a warning. Then the manager can assign the ticket to someone else or still assign it to the absent tech. We can load specific calendars in
Propose solution as-you-type
Hi there, I have a feature request that would push the value of the existing solution database to a new level: propose solution as-you-type. Means, when a user is adding a new request, while he/she is typing, SD+ searches the solution database for matching keywords from subject & body. Then it will propose the results to the user, so he probably does not even need to open the ticket! Cheers Oliver
Long load times on first page
Everytime a user opens the SD+ first page (http://server_name:8080/) it takes up to 10 minutes to load, and even I enabled the Active Directory and pass-through Authentications, the login page is displayed. I'm just guessing, but I think this is because our enterprise is connected to other subsidiaries in the world (USA, France, Germany, etc) and I suppose SD+ is trying to find current user's domain. If so, how can I avoid it? Since I just want to work with my domain, I alreay set my domain in the
Question about Remote Workstation
Hello - I am in the process of upgrading our copy of ServiceDesk Plus from 7014 and am currently at the 7500 level. After doing this install I noticed that there is a button for 'Remote Control' but when I click on this I receive a popup stating that 'Windows has blocked this software because it cannot verify the publisher.' Is there something that I need to do here to get this working? My thanks for everyone's earlier assistance. Dennis Rhine
Using and setting up the mobile client
I tested inputting the address: http://myserver:8080/mc on a handheld device and I get the error: "Cannot Open Page" Safari cannot open the page because of the server cannot be found Now, we've done nothing on our end to make this address accessible from outside our network, however I was told by support that we didn't need to do anything. So I'm confused, what do we need to do on our end to get the mobile client to work?
search with logical operators like AND or OR
Hello We are using SD+ 7.6.0 Build 7605 Is it possible (and how) to do some search in the requests db or the asset db with the logical operators like AND, OR, &, | , ...? Thanks a lot for any feedback Best regards, Marc
snmp v3
Hi, I don't believe OpManager yet supports SNMPv3, is that correct? Is there a plan to add this functionality to OpManager in the future? Regads Lee
Device CPU Utilisation Widget
Hi, I have added this widget to a desktop with the settings of Server with no business view, showing the Top 10 from the last 24 hours with a time window of a full 24 hours. I have 8 servers listed in my Server infrastructure snapshot category but only 5 servers are appearing in this widget and no details of the 3 new servers i have recently added. I have checked the server page and CPU utilisation and memory utilisation has been I don't believe there was a problem adding the devices as they
AM / PM instead of 24-hour clock in Service Desk
I don't find where I can adjust the clock setting from a 24-hour clock to an AM / PM clock. Is this feature available? If so, where. If not, is it planned for a future build? I am currently running 7.6.0 build 7605 Thanks
Upgrading to Professional
Hello, We are currently running ServiceDesk+ 7.6.0 Professional on Windows Server 2003 with a SQL 2005 instance on a separate database server. We are planning to upgrade to the Enterprise on Windows Server 2008 R2 with a SQL 2008 instance on the same server. What would be the best way to migrate the database to the upgraded system? Thanks
Problem upgrade servicedesk plus from 7022 to 7500
Hello, I'm trying to upgrade servicedesk Plus from 7022 to 7500. But during the installation I recieve the following error "There are no promary or candidate keys in the referenced table..." When I want to view the log. I get a empty screen. Can any help me with this issue? thanks!
New custom view does not display data
I'm testing build 7605 on a test machine and when I create a custom view, I get 0 results. My filter is: Technician is <me>. If I create the same custom view in our current production build (7507), several hundred records display. Is anyone else having this issue?
Impossible to start Application Manager
Hi, After un reboot of my server AppManager don't start. Initializing server and stop !! Thnaks
Application Manager 9.10 windows to linux
Hi, I download application manager 9.10 and I am been probing this version for windows. I have configured my entire network, and now I would like to probe the linux version (linux plataform). I already install the same version in a linux machine. I try to make a backup in the windows machine, and then restore data in the linux machine but doesn´t work. How can I do this? It´s posible? I don´t wanna put my entire network again. Thanks, Regards.
Setup ODBC Driver for ADManager
We use ADManager Plus to store additional attributes which I understand are stored within a mysql db. I need to setup an odbc driver to access the data. What is the login info to mysql? Mike
New or modified Monitor Group Availability Reporting option
A modified "Services Group" option that would have the ability to add a Weight or Score value to each individual monitor for a given Monitor Group. This custom value would allow us to set monitor importance/dependency for that particular monitor group, default would be 0% and an unlimited total for all monitors combined. Example scenario would be: - Web Application 1 (Monitor Group) - (Monitor) Web Server - Score: 100% dependant (if this is down, the group is down) - (Monitor) WebLogic
How to remove twitter account from opmanager
I want to remove my twitter account from opmanager. How do I do this?
Upgrade Plug In NCM
I just upgrade plug in NCM 5110 to 5200 Process upgrade successfully,,but after restart i try to login Plug in NCM found some problem. The Log in success but appear blank layer can login without input username and password but appear blank layer Every some people can solve my problem
How Application Manager works
Hi, Can some one point me to some documents or help me understand the internal working of application manager. Say for example, In tomcat server what does response time in ms mean? Is it the time taken for a request coming from a different client to get processed or does the application manager ping the server to measure the response time? What exactly is happening if we dont have the agent installed on the tomcat server side? Thanks.
How can I do a software audit report?
I want to produce a list of all our software, which software type it comes under and how many installations of the software exist. The only report which seemed like it could meet these criteria was the matrix table, I could sort the Y axis by Software Type and then Software Name, but the problem is that there is nothing in the X axis drop down so I cannot produce this report. How can I get the report that I am looking for? To be honest what I really want is a report that looks exactly like the
Top N reports No Data Available
Hi There, i have scheduled the opmanager reports for the Top N server report for CPU,memory,Disk Space Utilization for the past 3 weeks am not getting the report it says No Data Available when i do Custom Run report its working. kindly let me know what i have to do to resolve this issues.
We encounter an Internal Server Error on OPManager:
Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. I tried to: 1. Stopped OpManager service. 2. Open Task Manager window and select Show processes from all users at the bottom. * All these processes are not running Java.exe, Apache.exe, mysqld-nt.exe in Task Manager. 3. I restart OpManager as a service. 4. from command prompt, from <OpManager/bin> and execute StartOpManagerServer.bat 5. After running, it shows error below:
opmanager beta with vsphere support ?
Gabriel, You mention in topic http://forums.manageengine.com/topic/vmware-version-4-support that there is a beta version ? Could please send us the beta? we are currently comparing monitoring products scom and opmanager and we have to make a discition to choose one of those 2. Grt, Marco
WOL>Install Patches>Shutdown
Hi, We would like to use WOL to wake our computers, apply patches of software and then shutdown. Is there a way to do this. I have tried, but because it waits for either login or 90 minute refresh it means we have to leave the computers on for some time.
Configuring firewall port
Hello! I manage an office with approx 160 machines. I need to allow a program through the firewall on each machine. Is it possible to do this? I clicked on add configurations - computer configurations - firewall to do this but I must have a port number. Since it uses multiple ports I need to allow the application without a port number. Any help would be greatly appreciated. Patrick
how to enable Change Management for Cisco equipments?
Hi we bought device expert professional edition.I'm trying switch on change management. At my cisco ASA firewall I did following: logging host inside 172.16.63.144 <---- here situated device expert and its syslog logging asdm notifications logging trap notifications At device expert server I added new device, enabled Syslog Change Detection, created rule and associated it to this device When I configure my equipment I unable get change notifications automatically. Only one chance get notifications
Upgrade service pack 5110 to 5200 problem
After upgrade service pack 5110 to 5200 the web can not be acces
Import Active directory User Freeze\ Block
Hallo guys , i have got problem whit import all my Users Active Directory, when run the import to a certain percentage all freeze\ block. i have SDP whit last patch released. Any fix plz? Thx
notification of tasks
Hello When adding a task for a request and assigning it to a group only (but not to a technician), the members of the group get a mail saying that a task had been assigned to them. Unfortunately, the task does not show up in the home view / task view of the technician. There is even no possibility to do a 'task pick up' in that case. Wouldn't it be useful to show the task - which have been assigned to a group but not been assigned to a technician - to every technician of the group, until the task
Adding new vendor from Software License
No matter what role or permissions I give the technicians (besides admin) they are unable to add a vendor within the Asset tab > software license > add new, they can within the contract tab> add contract > new vendor. Was this ever fixed or is grant Admin rights the only fix? I do not want to give admin rights to a technician for them to perform this function.
I need some help?
How can i reciver the report logs on my email?
Increasing Dashboard Space
Hi, I have setup a large screen with a rather cluttered series of widgets that are giving our operations centre as much information as possible about our hosting centre. One question that has come up, and i've had a look around to see if there is a html template anywhere, is increasing the dashboard space by using some of the whitespace borders to the left and right. Using this space I could go from a 3 column layout on a 42 inch screen to a decent 4 column layout. Any help would be much appreciated
Problems with setting up e-mail to the Business Units
Gentlemen, We have three Business Units set in the SCP. Our area of customer service is unified and for this reason we use the same email account to establish contact with our customers. Business Unit - Business Unit Settings - Helpdesk Settings - Mail Configuration At the moment we try to configure the e-mail to all other Business Units and we received the message below. FAILURE : Error while saving the Mail Configuration Details. Please report the problem to the system administrator, with the Error
different results between flash and matrix report
I have different results between flash and matrix reports. What is the Problem? The Query of the matrix report (result is in the attachment)is the following: SELECT wo.CREATEDTIME "Created Time",sdo.NAME "Site",wo.WORKORDERID "Request ID" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN SiteDefinition siteDef ON wo.SITEID=siteDef.SITEID LEFT JOIN SDOrganization sdo ON siteDef.SITEID=sdo.ORG_ID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
From mysql to MsSql
I would like to import data from mysql to new installation in MsSql. How can to do ?
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