USB GSM Modem
Why USB based GPRS modem does not work with Opmanager 8051?
Technician - Site assignment issue - Urgent pls.
Good Morning All, I am encountering an issue where I am unable to associate a technician with the "Not associated to any site" site (That doesn't sound right). I have three technicians who are still associated with this "No Site" site, and they all appear to function properly, yet when I try to associate another technician to "Not associated to any site", I get either an error message that is entirely blank, or the following error message: FAILURE: One of the value with which the Technician
How to filter all apps with 0 installs
I am looking for a method whereby I can select and delete all applications with zero existing installations. We're looking to begin a classification of our applications, but I want to keep the numbers down by removing applications which may no longer be relevant. How can I go about this? We're running 7.6 on with an MS SQL 2005 back-end.
Customised views for each filter
It would be really handy to show specific columns for certain request filters and not for others. For example, it would be good to have a filter that showed category, sub-category and item but another filter that did not go down to this level.
AD "Organization" integration
Since SD+ already integrates with Active Directory, has there been any consideration of incorporating the "Organizational Structure" of AD into SD+? I think this could help improve several aspects of the tool... Approvals - Upon submitting a request for approval, the technician could simply choose "Requester's Manager". SD+ would refer to the organization it fetches from AD. This could be taken one step further by incorporating "Submit for approval" as an option in "Business rules". Certain templates
Contract Enhancement
We would like to have the ability to view conversation history within the Contracts tab (ex.to reflect notifications sent). Please consider this in an up and coming enhancement. Sincerely, LG
Asset Scan failure
A laptop harddrive failed and the technician replaced it with another harddrive (the laptop name, serial number, etc remained the same), Within Assets, the laptop was still displayed but when he went to Scan Now to run an update on this laptop a failure message popped up. I saw the laptop that he forced a scan on and it was defiantly connected to the network at the time of the forced scan. Reason this occured? Look at the attachment for the error message My second question regarding scanning, if
Problem with Visualization "View Requests" and "Reports"
Gentlemen, Currently I have 10 support requests that are not being displayed correctly in the "View Request". Checking each of these contacts, I confirmed that they are associated with their accounts. How do I fix the display of the accounts in the "View Request" and consequently when I create reports? Reports Thanks Artur
Problems with translations of the SCP
Gentlemen, Every new version of SCP I see that the "Portuguese" language translations are not being maintained. There is a very large amount of texts and "Help cards" without translation. When do you plan to rectify this situation? Thanks Artur Zen
Increase the field "Time Entry Type" in the Time Entry Form
Gentlemen, I would check the possibility of increase the field "Time Entry Type" as an additional column in the Time Entry Form. Thanks Artur Zen Time Entry Form "Time Entry Type" column between "Support Rep" and "Description" columns
Upload MIB's
How can I upload Crossbeam MIB's at the OpManager
Daylight Saving Time
We reset the daylight saving time on our server, but the SC+ is not showing the correct time for the Time Entry. The server time is correct: The Time Entry is incorrect: It´s happing in all data time field. It´s making a big problem in our SLA. Best Regards, Daniel Idalgo de Sousa
Running ServiceDesk on a secondary IP address
I am running a training suite and ServiceDesk on the same server (Win 2003, MS-SQL) . I have configured a secondary IP address for the network card connecting the server to the network but I can't get ServiceDesk to listen to port 80 on that secondary IP address. ServiceDesk was running fine, accepting requests from both IP addreses on port 8080, then I 1. changed line 11 and line 27 in C:\AdventNet\ME\ServiceDesk\server\default\confTrayIconInfo.xml to add the "ipToBind" statements (which I read
Our latest version 7.6. released
Dear Customers, Our latest version 7.6. released.Please download the build 7601 from the following link to upgrade to this version. http://www.manageengine.com/products/support-center/service-packs.html Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice Here is the link to track the list of issues fixed and the features available in this release http://www.manageengine.com/products/support-center/sp-readme-7_6.html
Licence update
Since updating the licence file, the system is no longer fetching mail, although no other settings have been changed. Unfortunately I didnt stop the service before upgrading the licence, not sure if I should have, however even after re-starting the service it stil will not fetch mail. Does anyone have any suggestions, thanks.
Korea is interested in IP Management.
Dear all, Korea is interested in IP Management such as blocking the IP or MAC Address. Can you plan the support in the future?
IP phone switch port number
Hi all, I m looking for a tool to help track IP phones movement in the LAN. Can OpUtils do that? I just want smthg that tells me "this phone was on this port in this switch, now it is on this switch and this port". I hope my question is clear enough. Thank you in advance
Refresh: Every 1Minute - Can I change this default setting to Never?
Hi, I have a distributed user base averaging between 10 - 15 operators. If the pull up a display for a interface or a dashboard or most other areas of Netflow EE the default is to refresh every 1Minute. I imagine this uses up extra CPU and Memory effort to refresh this. (our central server averages 9000 - 11000 flows/sec) Can I change the default setting to Never for all pages so that the operator must manually override it if they want it to refresh? Thanks -mick
Unable to delete report folder / report folders not displayed
Hello all, I've been looking at our report definitions and am looking to remove some custom folders that have been created to house reports. It doesn't appear that this can be done from the application itself and so after reading a few previous posts, I figured that the report definitionss must be contained with in the database somewhere. Sure enough I came across the CustomReport_Folder and CustomReport_Details tables (MSSQL) which seems to house the detail I'm looking for. My first question
Notifications not being sent when request is updated
Running SDP 7603, on Exchange 2003 and SQL2008. We have Notifications enabled when requests are assigned and when they are updated. What I am not getting sent are notifications to GROUPS when the request is updated which is rather frustrating. We have a workload of requests that are in group queues, the requester e-mails in asking for an update and it appears the team doesn't get notified. Worse part of this is when requests are on hold they disappear from the standard view so even if the lists are
Deleting configurations
There really has to be an easier way to delete multiple configurations instead of one at a time. Would it be hard to add check boxes beside each configuration so that you can select multiple old configurations and then "delete selected"?
ServiceDesk Plus database
Hello - I have been tasked with upgrading our copy of ServiceDesk Plus from its current version (7014) to the current level and I have a question regarding the database file or files. We have setup the current server to use a MS SQL database on another server. Is this the only database there is or is there a second one still being maintained on the local server? Thanks in advance for your assistance in answering the questions. Dennis Rhine
Add the button "Insert / Modify Image" on the Resolution toolbar
Gentlemen, In many cases our support analysts need to publish pictures on the answers / resolutions provided to our customers. Unfortunately this option does not exist. We would suggest that it add the button "Insert / Modify Image" on the Resolution toolbar. The button can be reused toolbar Request "Description". Thanks Artur Zen Request Form Resolution Form
Increasing the size of the panel of warnings "Announcements".
Gentlemen, There are situations where it is necessary to issue more warnings, but many customers forget to click on "Show All". Thanks Artur Zen
Reset password on home page...
Password reset should be available on the Home page. Also is there a way to have it so the Solutions are available without user having to log in? If not, I would suggest these features be added. Thanks.
Where are the audit logs for failed/unauthorized password requests?
We are evaluating PMP right now. When I try to access a password from an unauthorized user or from an unauthorized machine, I don't see anything in the audit logs about that. Where is this information kept? (or am I just missing it somewhere?) I would assume that someone trying over and over again to get access to information they should not have would be logged somewhere. Thanks for your help. -John
Emailing vendors
Is it possible to disable the ability to send an email to vendors in the contracts module of ServiceDesk Plus?
AppManager monitoring output for external page
Hello, I need to have a monitor status on a company page. This page is used by users to view infos regarding some processes. I would like to add also info about our servers status which is monitored by the AppManager. The problem is that I need to show the status only in simple way, not as it is in the AppManager. Is there a plugin or a way how to solve this? How to link AppManager to HTML popup so it will just show two messages. Server Running, Server Down, etc. Many Thanks for your help. Pavol
Remove warning when using Chrome
Chrome (Google's browser) works great with SD+, but a warning comes up every time you try to compose something to notify the user it doesn't recognize the browser and doesn't know if it will work (it does). It's a worthless message that just gets in the way. I should at least be able to turn off the warning so I'm not reminded 100 times a day.
Summarize matrix report by 2 columns?
Is there a way to summarize advanced matrix reports by 2 items? I am getting a request from management to have a single report that has: Column Grouping Created Time / Month Group By Category Summarize column by Count / Requests Sum / Time Spent Is this possible? Thank you
Change on request templates do not applied
Hi Dears I have a problem in request template change. When I do some changes and save them and applying it on request , these changes are not applied. I saw this error report in another topic but no answer Regards Samaneh
Asset Scan don't recognize new Software Versions
I'm using SDP and scanning 200 workstations with using network scan. Now I see that for example software 'itunes' shows in SDP old version number. I think it shows the version who was installed at the first scan. I have checked all the assets with this software and all are up-do-date with newer versions. A new scan of the assets shows no new entries. Question: how can I fix that? (without deleting the workstation)
License expire
Hi everybody I have applications manager and service desk plus, but the license expire today, will the software keep working? For Application Manager...will monitoring? or not? Regards, Jairo
AppManager Keeps Asking for Login
Almost anytime I select a report or make a configuration change in AppManager, it goes back to the login screen and I have to login again. Is there something I can do to fix this?
Scheduling a report.
Hi .. We use application manager as a reporting tool and also to find the performance related issues in weblogic integration servers ( Clustered enviroment ) In the ManageEngine Application Mgnr 8, I have the default monitors which says about the health statistics etc for each managed server in the cluster. When I select the reports tab in the application, then select the proper monitor ( managed server here in select box ) i get all the statistics regarding that managed server...i.e Summary Report
Robotechnician
Is there a way to remove Robo from the template list once it has been enabled? After realizing that Robo is not very useful at this time I disabled it. However it still displays in the "New Request" templates. I fear that this will be enabled by accident or by a curious tech and then it will be visible to all users. This will cause unnecessary confusion.
When close request -HTTP Status 500
Hello. Yesterday I install last update on SD+. Today i have 2 error in SD+ when close request. See error log: HTTP Status 500 - -------------------------------------------------------------------------------- type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545) org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:486)
Is there a way to 'follow' a particular request?
I want to be able to follow requests so I get notified when either the requester or technician update the call? Is that possible? Cheers Irvin
Additional filtering to reguest
Hi, We have several sites:n in our compnay and each site is fallowing their own reguest, is there any way to filter automatically en reguest page example addtional infro to techinac card and when technican is seeing reguest she/he can only shee their site reguest. Our problem is basicly that we are getting over 400 tickets / month and we have 15 locations, so it will take some time to track filter own location tickets. I know that we can start using sites to get goaround solution but we would
Cannot edit default SLA names
FAILURE :Error while saving the SLA Details. Please report the problem to the system administrator, with the Error Code - 1,270,590,014,906. Can someone help out with this error? Thanks
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