Adding software license asset error.
hi there, I've just tried entering a new software asset by clicking on 'Actions, Add software license' from within a scanned software asset. After entering all the details, I get this: HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException: Cannot find bean vendorList in scope request org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:825)
Upgrade SDP
Dear All, please i need your help with urgent thing... i install the beta 7.6.0 build 7591 on my production so now i want to download the release 7.6.0 build 7603 i try it but i can't restore the data if i have new installation when i try to uprade it can't please how i can upgrade from this build to that build need your help need manageengine support help i am sure there is a way to do this upgrade... Thanks Alaa
Password Admins to manage users?!
Hi, Just wondering if there are any plans to allow Password Adminstrators the ability to create and manage User Groups within PMP? We manually import basic user information from an LDAP server and cannot import any groups. Therefore there is no structure (departmental, etc) within the product. Would also save me the time of having Password Admins request that I (System Admin) continually create and modify Groups on their behalf when staff leave or join teams. Grateful if someone could tell whether
OpManager is binding to all the IP of the server on port 80. I want it to bind only to one port. How to do it?
OpManager is binding to all the IP of the server on port 80. I want it to bind only to one port. How to do it? Created a support ticket (talked to Mike, he told would get back in 30 mins) but no response yet, it's day 3 today.
Unable to change contact in a open request
Hi, We have allot of emails sent via account managers to our supportcentre email, this automatically creates a ticket based on the account managers email, the problem is we need to reassign the ticket to the company and user that the actual problem is related too. When you edit a request (as a admin) you can't change the contact, you can change the account but after a update it doesn't save the info. This is on version 7007 can anyone shed some light on a solution to this? Thanks
Report Request - All Activity in a day
Hello - Hoping someone can help. Has a query been created, or could one be created to track all activity in all tickets in service desk for the current day? This is a report I have to run at the end of each day - this should include everything, ie new tickets being open, ticket assignments, notes being added, tickets being resolved/closed/assigned, etc. Thanks in advance.
help me understand history of a call terms
I am running the latest SDP build. When I view history of a call I see: Status changed from Open to on hold Time of stop timer changed from N/A to Feb 23, 2010 11:25 AM ISAFTEROVERDUE changed from None to waiting on user to do something What does "ISAFTEROVERDUE" mean? The ticket is not overdue at this point (ticket just created and SLA has not been applied yet to set the due date). When I change status from Open to "On hold" I do not get the "ISAFTEROVERDUE" entry in the history, only when I use
Delay in response for forum posts
Dear Customers, We had some issues in getting your posts delivered to us. Due to that we were not able to reply to your issues/questions immediately. We apologize for the inconvenience! -- Thanks & Regards, Bala ManageEngine® EventLog Analyzer Toll Free: +1 888 720 9500 Check out our Forums and Blogs ZOHO Corp
Issue with 'Jump to' feature
I have OpManager installed; however, I don't see anywhere to configure the 'Jump to' link to connect... The link for OpManager points back to SDPlus:port Thoughts?
Windows and Network Scan
I appreciate this topic has come up again and again, but I havent found the answer yet. I have run a number of Windows scans which picks up may 50% of the workstations/laptops and servers in the environment. The other ones we get DCOM errors or a cant connect error. If i run the network scan, it picks up lots more machines, but the erros remain. For example it cannot pick up my machine. Firewall is disabled via GPO, and i have run both the vbs scripts supplied in raised admin rights, but still nothing.
ManageEngine DeviceExpert Build 5450 Released
Hi, We are glad to announce the release of DeviceExpert build 5450. We take this opportunity to thank all our customers and users for their feedback and the continued support. Highlights of DeviceExpert Build 5450 New Features & Enhancements Provision for viewing the configuration versions of all/any device(s) by specifying a custom date range Provision to mark configuration changes as authorized/unauthorized in bulk New Device Models: Cisco Nexus 7000 10-Slot Switch (N7K-C7010) Cisco Nexus 5010
Customising Change control template
Hi, I'm just wondering if there is a way to or any plans to allow Administrators to customise the Change Control Template as you can with the Request Template ? Kind regards, Damian
Leased Asset Dates disappear when asset returned to In Store
Hi, we've just started expanding the use of the asset management function and the lease dates are key for our business. We're using Version 7.5.0 build 7504 and I've noticed that the leasing dates disappears when returning it to In Store. This was raised in Oct-2007 (topic: Leased Assets - How to keep record of lease) with the response that it was being added to the next release. Just wondering if this issue has been fixed? I've searched through enhancements and fix documentation of subsequent
email notifications in CMR, history
Gents, I would like to see the following things in the future releases: 1. Approval History in Change Requests (CMR) No way to know, what were submitted. 2. A lot of things are not added to history in Requests/Problems/CMR: I mean email notifications to user, submitted recommendations for approval, approval history, etc Any changes must be added to history It should be easy fixed 3. !!! Very important Email notification to Requestor, when technician is closed a task in CMR Requestor doesn't know,
Add New Printer Driver to Existing List
Greetings, I am trying to add a Brother Wireless Printer HL-5370DW, using Desktop Central Collection\ IP Printer. Problem is that I do not see the Driver I need. I would like to know if I can add the new driver to the list of printers and how so?. Thank you for your time and efforts.
Attachment limits
I understand there is a 10 MB attachment limit, however, is there a limit to how many attachments can be added to a work order...size of files being and how many attachments can be added to one request? I am receiving issues when a pdf with 31 KB is added it states "Maximum size of an attachment can be 10MB". This particular one has 2 attachments on the work order itself and 6 more attachments to the Conversation on the work order.
Request for Report
Hi, In SD 7.5 I need to draw a report showing computername+last login (user). It' doesn't seem that the "last logged in" field can be chosen when designing a custom report. How would the Query be in MySQL? /Regards
Associated Requester site not filled in new request created with the API
Since upgrading to the new 7602 release, every new requests created with the API don't have any site specified. It used to automatically associate the newly created request site with the requester's site, and now it does not anymore. Anyone having the same issue? Anyone found a solution for this? Thanks in advance
Probleme when deleting Sites
I am running SDPlus 7604 with MSSQL 2005 I have lot of Sites I want to delete. When trying to delete I get a message that it is used by another Module. I have tried to find those dependencies, but still I get this message. How can I get these Sites deleted?
'Location' field query
I'm trying to use the Query Editor to produce a report that includes the 'Location' field for an asset but I can't seem to find the right combination of table and column names to produce the output desired. I keep getting errors similar to this one in the 'Log' field: The column prefix 'locationDef' does not match with a table name or alias name used in the query. Can anyone help me by defining the correct table name, alias name and/or column prefix to allow my report to run and give me the 'Location'
Cannot access mysql database
We are deploying OpManager to a number of sites, each with similar configs, but with a few tweaks. As a result I was trying to look through the sql database to see if we could script some steps to save time when we deploy the program. However, I am having troubles logging in. I use the command "./mysql -u root -P 13306 OpManagerDB" fromt he mysql subfolder in the OpManager folder. I am receiving the following error: ERROR 2002 {HY000}: Can't connect to local MySQL server through socket '/tmp/mysql.sock'
Merge and Delete
There are some problems with merging and deleting reguests from main view page. Then one of the specialist try to delete or merge requests from main view menu by pressing a button - nothing happens. From request's view everything is all right. I'm trying to delete and add this specialist. He changed his domain password. Updated his java on PC. Tried to delete or merge requests from several diferent PC's. Other technicians can do this! Solution's like reboot SD server are unacceptable. Any suggestions?
Different Companys(Portal) same login name conflicts ?
Hey , Just bought MSP plus , i have several AD to synchronize with . some of the AD's has the same user accounts(login names) on different companys, how do i open the web portal for three different companys that has similar user account name ? i want user name " Davidh" that exsist in two different companys AD's can both login with their user names , each one to his portal without any confilcts (with or without AD Authentication marked ) . Doron Hacham .
Linux agent in VMware ESX
Has anyone tried using the Password Manager Pro Linux agent on an ESX 4.x server?
Problem with General Electric UPS.
HI, We are using General Electric UPS for our data network node. But in OpManager it does not show fetch SNMP traps for battery health / output voltage / UPS load / charging status etc. Solution is welcome. Shah...
lead time report for calls
Hi everyone I'm trying to generate a report that shows me the lead time for calls. I'm not good at making SQL statements so i'm using the reportwizard to try and generate it. My main trouble is that i can't generate it to look between the diffrence of record created for a call and close record. If anyone has any idea's as to how i can generate this report that would be great. Thanks in advance
moving a computer between sites
Hi I have desktop computers that are moving from one remote office to another, and some to the LAN. What's the best way to reflect this in DesktopCentral? Do I need to uninstall the agent and reinstall the agent for the new site on each computer? Thanks
Searching Notes still not working
From last year's release: We introduced the ability to search on notes in this hotfix which brought up the issue of multiple request entries in the request list view page if there are multiple notes matching the search criteria. Since the fix for the same is at a framework level, we will not be able to carry it out immediately. So we are reverting back the ability to search on Notes. We will be taking it up in one of our major releases slated for the month of January. Sorry for the inconvenience
WinInstall MSI package Software Deployment problem - Desktop Central
I am testing DC software deployment of MSI package which is created by using Scalable WinInstall LE. The Desktop Central task said "executed", but when I checked the client computer, the apps was not on start menu, not listed in "add remove programs" and no registry changes for the apps, however the apps folder was created in program files and apps can be run from there. I also tested the MSI package installation directly on the client machine and there was no problem at all. So I assume the package
Unknown error codes deploying patches
Hi I've just started using Desktop Central and am getting a couple of failures which are showing Unknown Errors in the remark. One of them is Code: 2359302 and the other is Code: -1073741502 Is there anywhere that I can find out what these codes mean? Thanks
How integrate active directory and desktop central on the user logon?
How can I control the user logon using desktop central? is it posible? I would like to know wich user was logged on pc's, the pc's aren't in a domain but I need to know if the user is in my active directory. Thanks in advance.
Apache Exploit Reported
According to this article, a critical security issue has been identified with Apache versions 2.2.14 and earlier: http://www.senseofsecurity.com.au/advisories/SOS-10-002 Could someone verify which version of Apache is being used by ServiceDesk?
About monitoring Riverbed question, type what value in the System OID
Our company use Opmanager DE, we need mornitoring some steelhead devices. I have put the two mid files that name is RBT-MIB and STEELHEAD-MIB to \Program Files\ManageEngine\OpManagerCentral\mibs folder in the center server. When I add a deivce template , I want to know the what value of Category and System OID. Please see the capture sreen, I want to know the value of interrogation mark.
How to find details for unknown protocol
hi, I find some unknow protocols. One of top Machines is 10.11.1.x , now I whant to find in a easy way what ports are in use in this server. But all reports have Unknow protocol and don't say whis is the port. And see trought unassigned is no pratical since I have over 2000 IPs and some of comunitactions have been done some days ago. Can I search to the Raw Traffic logs? Thanls
Request types
What's teh difference between a service request and an incident?
Customize Requestor field
Hi, I would like to change some text on the Requestor's home page. Currently, when a requestor goes to submit a ticket the text says "I am having issues with". We would like to change the text to read "I need assistance with". Is this possible and where would we make these changes? Thanks Johnnie Benson SCRA
Request - Searching fields in requests
Is there any plan to make it so that the Description field used when adding time to a request (in the Time Spent section) is also included when searching through requests. It seems that the fields currently searchable are: Title, Description, notes etc. However if I want to search for an engineer who had perhaps made notes under Time Spent saying "i did this" it is not currently possible. Perhaps if this option does not suit everyone you could have a section under options to choose which fields are
Upgrade 7514 to Build 7600 fail
HI After update my server the Database are 7514 and the Service Desk are 7600 , Update failed with message only update faild Please Help what can i do to update the service desk to 7600 Greez Markus
Unable to update profile criteria in build 8050
We just installed build 8050 and, for some reason, I can no longer update the profile criteria on any device. Here's the process I follow: 1) Go to the server snapshot page 2) Select the Notification Profile page 3) Click the Rules button for any given profile 4) Open the Threshold rule violations (everything is checked) 5) Uncheck all the rules 6) Click Next 7) Click Save 8) Go back into the profile and everything is still checked...nothing was saved. I can repeat this process for any of the
SNMP Settings on AIX 5.1.x for Opmanger 8.0
hi all has anyone tried this? am planning to add our aix server in our monitoring pool Thanks in advance
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