Top Conversations for VPN users
Hi! My Report on Top Conversations on VPN Usage Details for an user as an problem. The IP's that are listed in here are only the public IP's. So I only see that an user establish a conversation between is Public IP address and the Public Ip address of the VPN . Or in other words the tunnel. What I need or I was hopping to see is the Conversations inside the tunnel, between the Virtual Private IP of the client and the Internal Host's private IP's. I am doing something wrong or do I need to fine tune
how to add favicon
Hi, 1. How to customise the login page" homepage.do" 2. how to add favicon to the page. Regards Chetan V
Asset allocation issues
Hi A lot of my assets are coming up at workstations when they are infact printers, switches or routers, how do I change these, once they are imported into SDP as a workstation by default I can't see how I can change them
After setting tickets resolved, emails from the users dont reopen them.
This used to work until we upgraded to 7603.
Auto Calculation for Warranty
Under Assets, we always go in and modify each product to set what its warranty period is. For example a laptop we just got in has 3 years worth of warranty. It would be nice if SDP would auto-calculate the warranty period, when we put in the acquisition date. So if we put in the acquisition date of 3/1/2010 on a particular asset, then SDP would auto-fill the Warranty Expiry field with 3/1/2013.
SDP Error
Hi, When I tried to access Helpdesk requests today I received the error message in the attached document. I shutdown the SDP server and even reboot the physical server and still receive those messages. I am running SDP 7.6 with the latest service pack.
Solution Error While Sending For Approval
After send approval request for the solution, user can not view the solution detail, is this a bug?
Emails not being sent on Resolved since upgrading to 7604
When setting the Resolved status (either on the Request tab or the Resolution tab) the emails are not being sent to the user. All the configuration is correct as far as I can tell, sending emails works if I just reply to a request, but the notification rule for Resolved doesn't appear to be working.
Log only administrator Account
Is possible to log only domain admins account with EventLogAnalyzer?? it log every logon/logoff, but i'm interested only for Domain Admins... is for our new italian's law
appmanager truncating hostnames
We are running applications manager 8.6 (latest build). We experience the following problem: When adding a new remote host (eg. during the addition of a script monitor), if you enter a hostname that is (presumably) too long, it truncates the hostname - so thisisalongh.ostnamefor.com became "thisisalongh.ostnamefor.c".
Using ServiceDesk in a kiosk?
We're hoping to set up a user self-service kiosk so that customers can create tickets when support staff are not available. Has anyone done something like this? We're going to lock the machine down so that only the browser can be used, but I'm not sure how to configure SD+. Should we log into the application with a generic user account? Create a web form and post through the API? Is there a way they can select their own name from the requester box? I'd appreciate any suggestions!
How to add a NAS category
How can I add a new category in OpManager for NAS devices
Alert Annotations
I'd like to dump a listing of the notes on alerts created by operators. I can see there is an Annotation table in OpManageDB, but I see the Entity field connects to the Alert table. But how does the Alert table then relate back to the name of the Monitor that caused the alert?
Report for Resolved/Completed Tasks Today
Hi! I wonder can I make sheduled report that will display all requests, that have been resolved and completed today It is necessary for IT Director to view not only completed (because not all requesters will close their requests) but and resolved requests. Thanks for you support
Mass Set Fields on Inventory
We buy a large quantity of computers at one time. Our last batch was 146 workstations. We would find it highly useful if we could select all of these machine types, and mass set fields such as Vendor, Acquisition Date, Purchase cost and possibly more. Its a real pain to click edit for each of these 146 computers.
Search Option
Hi, I feel the search option doesn't give proper results. We are using notes to enter details of logs entered on requests before it is closed. For example, before the request is closed, the techie enters his notes each time as to what he did with the request. But when i go to search for a particular word within a request, i observed that it only looks for the word in the Title or the description fileds. I feel the search should look for the word within any of the fields, like even in notes. Anybody,
why always coming first responce voilated
why always coming first responce voilated
Periodic scan?
I don't understand from the description how a periodic scan works? Is it every X days using the time at which the change is saved?
Graph problem
Hi, I have a 12M microwave link connected to cisco 2811 Fastethernet 0/1. The netflow graph sometimes shows peeks up to 75 to 100M which is a bit odd. The MRTG graph at the ISP side is showing the correct graph which is 12M maximum. I checked the 5 minute input rate and 5 minute output rate on the router interface and they never exceeded 12M. other routers are displaying the bandwidth usage correctly. netflow version I am using is 7.5 build 7500 any idea what could be wrong Regards, Ramzi
ADAudit Plus 4.0 Service Pack 4.3 released!!
Hi All, We are happy to announce the immediate availability of our latest release - ADAudit Plus 4.0 Service Pack 4.3. A refurbished "Account Management" report category that provides an unified view of changes done in your Active Directory is the highlight of this release. It also has a host of other exciting features. Existing Customers - take the Service Pack route to update to the latest, http://manageengine.com/products/active-directory-audit/service-pack.html Download page for the complete
How do you setup a monitor for bandwidth utilization?
I have several Cisco 5500 VPn devices that I am trying to use OpManager as a tool to help monitor Bandwidth utilization. Can someone please help me get this setup? I have researched how to setup SNMP on the Cisco devices but was unable to find a solution, so maybe that is part of my problem. Thank you Phil
Email command function in Servicedesk
Build 7.6.04 - I have an issue with the email command facility. If I send an email from my gmail account to servicedesk formatted as follows: Subject is @SDP@ Testing Email Command Message contents: @@Operation=AddRequest@@ @@Group=Test@@ @@Category=Admin@@ @@SubCategory=Record For Info@@ @@Resolution=Recorded for Info@@ @@Priority=Low@@ @@Impact=Affects User@@ @@Urgency=Low@@ @@Status=Closed@@ This all works as it should - I see a new Closed request in my "Test" technician group with all the fields
mail server not detected??
I use ManageEngine to manage my domain controller and mail server. But mail server not detected.. I get warning message like this: "The server is not opertional" This message appears when i try to enter mail server to list of domain controller. Mail server is also serve as domain controller. Iam very confused and until 3 days i don't get any idea to solve this problem. Anyone have idea??Please help
Unknown Protocols
How do you find the information for unknown protocols as to what the software is seeing. There are no unknown packets. Thanks.
MS Exchange 2007 and OpManager 8
Hello, We run OpManager 8007. Our Exchange 2007 is configured so that we have 2 servers for each role, i.e CAS, HUB, Mailbox, and Edge. We have two of each for redundancy. The issues we face are: Only the mailbox servers actually let us load the Exchange 2007 monitors from the Exchange tab of the add monitors page. For the other servers (CAS, HUB, etc.) I have to figure out which services are running and add them manually, but this lets me monitor just the services and not really the performance
Event Summary Reports in Cisco ASA
I have problem with Event Summary Reports and Cisco ASA. I see in „Event Summary” table "Information" severity with about 2000 events, but when I click on "Information" link and any ip address I see „No Data Found”. I don't have this problem with "Error" or "Warning" severity (I can see normal syslog informations). What is wrong ?
error:java.lang.ArrayIndexOutOfBoundsException: 1 >= 1
I scan the workstation get this error(Exception msg fetching failure info during workstation discovery: |java.lang.ArrayIndexOutOfBoundsException: 1 >= 1),how can i fix it ?
How backup and restore in different server?
I had a plan to replace the Opmanager server. Currently it is running in a WinXP. I would like to use a windows 2003 std server to replace it. How can I do that I can transfer the data and setting to new server successfully, I search a topic about it. http://forums.manageengine.com/#topic/49000002638911 But the knowledge link in it is unavailable now. Any guy, can give me some suggestion! Thanks in advance.
SPC Connect Asterisk Failed!
When I click Enable button, SPC throws "Asterisk Registration Failed: Please Check the credentials". Following is the manager.conf, is there anyone can help me fix this problem??? SPC Server IP Address: 192.168.2.100/255.255.255.0 manager.conf>>> ; ; Asterisk Call Management support ; [general] enabled = yes port = 5038 bindaddr = 0.0.0.0 [admin] secret = amp111 deny=0.0.0.0/0.0.0.0 permit=192.168.2.100/255.255.255.0 permit=127.0.0.1/255.255.255.0 read = system,call,log,verbose,command,agent,user
Getting "null" when logging in
We are testing the product and most test users can log in fine via the web page. One user cannot log in and receives a red "null" instead of the usual "Invalid loginName / password" error. The user's account in AD fine and can log on to other web sites (e.g. OWA) with his credentials. Any thoughts on how to troubleshoot. Tony
Adding more than one client´s e-mail address
Hello, I have a version: 7.6.0 of Service Desk Plus and I need to add more than one address on the client´s e-mail option, so that all requests coming from different users with different e-mail addresses could be recognized as part of the same client, and keeping the software out from creating new clients automatically for each user of the same client that wants to make a request. If it is possible, how can I make that configuration? I already tried to do that by creating an additional field for
Attachments for resolution, when using "search solution"
Hi, I created a new solution template, with an attachment. When i'm resolving a request, going by "search solution", and "copy to resolution", the attachment will not appear in my resolution field .... There is only the description of the solution template, but not the attachment. The only way to give to a requester a resolution with an attachment, both at same time, is copying the url of solution template directly in the resolution field of the request, like that the requester click on the link
Upgrade info
Just wondering how long an upgrade from 7000 to 7022 should take really ?
VOIP Monitor
Dear all, Today, I use VOIP Phone with a PABX like Alcatel. All the VOIP Lan is connected on HP Procurve swtich. Can I monitor my VOIP with Opmanager ? regards,
Syslog rule creates an alarm but doesn´t send SMS
Hello all I have the following issue: I had configured my syslog rules to capture any failed login, so I went to the notification profile and created a Modem based SMS Profie for this rule, also I associate the profile with the server. I generate a failure of login failure, I see the alarm generated in the dashboard but didn´t recieve the sms, I tried with a email profile and it beheaves the same way, when I go to reports and check on Notification profiles triggered I see the notifications
Searching for request information not producing results
We are experiencing some wierd behaviour when searching for information in requests. Before logging certain types of requests we search for a batch number that could already be reported. That way we don't report duplicate requests to update a batch. What we are finding that pretty much in all cases if the batch number is in the subject line the search will find it. However if it is in the body of the request it may or may not find it. Doesn't seem to be any pattern to when it will find and when it
remote desktop for redhat
Are you able to use the remote desktop feature for linux workstations?
Archiving users Profile and Home folder
Is it possilbe to move and archive users profile and possibly home folder as well as Mail box when you are getting ready to delete the account. This way before the account is deleted all of users information have been archived. Thanks.
HTTP Status 500 Apache error in Service Desk Plus
Since we upgraded to SDP 7.6.0 build 7602 we started to receive occasional HTTP status 500 exception report errors (The server encountered an internal error () that prevented it from fulfilling this request.) while searching requests, updating a ticket, etc. I also generated a support file and attached it and a .jpg of the error message to an e-mail to support@servicedeskplus.com which created request id 6288110. I also attached the jpg of the error message to this post.
Problems with long paths
We are looking to upgrade from 7016 to the latest version, before doing so we always backup the entire SupportCenter folder as a just in case. This time when we tried to do this we received a large number of warnings regarding file paths (examples below). Most of them seem to be in the <Drive letter>:\AdventNet\ME\SupportCenter\Patch\ It seems you are using very large file and folder names under this directory and it is rendering them unusable to Windows. D:\AdventNet\ME\SupportCenter\Patch\AdventNet_ManageEngine_SupportCenter_Plus-7.0.0-SP-1.6.0\SUPPORTCENTER\applications\AdventNetSupportCenter.eear\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war\WEB-INF\classes\resources
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