Top Talkers
What is the quickest way to see "top-talkers" from a site ? or to a site? I have netflow activated, with the "top talkers" option turned on. Most of my clients want to see who is using bandwidth quickly and easily. Thanks
Multi part tickets
Been playing with the free version for about three days seing how it will fit the needs of my company. Having trouble setting up a multi part ticket. Example would be a single request that would have to be resolved across two or more predefined departments.
Generate Reports from Import Logs
How do I generate reports from imported logs?
Exchange 2007 monitoring
How do you manage Exchange 2007 with OpManager Build 8051? Thanks
Mail not fetching
Since updating the licence file, the system is no longer fetching mail, although no other settings have been changed. Unfortunately I didnt stop the service before upgrading the licence, not sure if I should have, however even after re-starting the service it stil will not fetch mail. Does anyone have any suggestions, thanks.
Assign fields to emailed tickets based on "Resent-To" field?
My ServiceDesk Plus admin has tickets created via email assigned to groups and techs based on the To: email address. Is it possible to do the same thing with different mail headers? I'm specifically interested in "Resent-To". While I train my users to use the system, I want to be able to redirect their requests emailed directly to me to SD+. I can't forward them, as then the requester would be me, not to mention the other extraneous and incorrect information that would result. I thought I would
concurrent license
The local reseller just tell me that I can buy a 5 technician license no matter if I have 7 technicians. I told them I will have just 3 or 4 technician working in the application at the same time, and the other will be accessing at different times during the day. That's known as concurrent users license wich is the opposite of named users license. Please let me know what's the real licensing scheme for ServiceDesk +. Thanks, Angel
Assign a Request to a department
Hi As you know there are some requests in companies that there is not a specified person to request it. For example new cabling for a new building . Is it possible to assign a request to a department? Thanks Shahab
Verification Failed.
Version : 6.2.0 Build Number : 6201 Could not verify if the password of account administrator of resource 58.*.*.* is in sync with the one stored in the PMP repository. Check if its possible to connect to the system from PMP server (Ping) or Check if the credentials supplied for password reset for the resource is still valid. I want to ask next this is what reason, there is time, is particularly slow verified? Why
deleted resource
hello, is it possible to recover a delete resource from the Password Manager Pro web interface ? thank you Angelo
Business View Enhancement
Hi! As we know that Business view is very simple in opmanager and also We need enhancement in business view, like automatic arrangement, More then 1 link monitoring between two devices, better ICONS of device, automatically generate Network Diagram... if you people add this enhancement in OpManager it will added advantage to all customers. Regards, Dipak
How does OPM test availability?
How does OPM test router availability? I ´ve too many "one poll missed". ICMP echo packets has the last priority in network traffic. Has this priorization make that to many router polling missed?. Can I get a "one poll missed" report oh a specific router? How ? Juan Cruz.-
Failed to start Desktop central
hi, i am trying out desktop central but since i have installed the software now it is saying "Failed to start Desktop central reason access denied" tanks dellgeek
CPU and memory bar in the maps "List view"
Hi, I created a custom template for a Juniper switch EX4200. I configured the monitoring of the CPU and the Memory. I also changed the "opmanager_snapshot_dial.xml" to see the dial on the device detail. I would like to see the same information also in the List view. See the attached file. As you can see the CPU and memory bar are always 0 even if looking the device detail you can see that the memory is 5%. How I can do that? Thanks, Roberto D.
Mobile client does not work on AT&T
I have been working with support on an issue and wanted to see if others have the same problem here. My cell phone is a Tilt 2 with AT&T. I can't get the mobile help desk site to work on my phone. I constantly get a 504 Gateway timeout error. It will work on the iPhone on AT&T as well as on any phone on the Verizon network but it will not work on Tilt 2. I spent some time talking with AT&T and they told me it is because their MediaNet servers can't compress the site enough to send it. I asked
How to configure the Recent Event Alarm through Mail’s in opmanager 8
How to configure the Recent Event Alarm through Mail’s in opmanager 8
Can I Integrate Manage Engine Desktop Central with HP Openview ServiceDesk ?
Hi all, I`m a new in this tools especially Desktop Central from Manage Engine, Can I Integrate Manage Engine Desktop Central with HP Openview ServiceDesk ? if it possible to be done, please let me know how easy the integration effort is :), many thank
Can I Integrate Manage Engine Desktop Central with HP Openview ServiceDesk ?
@all, I`m a new to handle desktop central, my question is, Can I Integrate Manage Engine Desktop Central with HP Openview ServiceDesk ?, if it possible to be done, help me to let me know how easy the integration effort is. Thank so much
Permissions on user home folders
While taking ownership of the users home folders, somehow the folders have lost the perimmsion rights to the users.Users have no rights to access their homefolders. I need to give users rights to their folders without having to do each folder individually. Is there a bulk way to do it. lawrence
Annoying username\password box keeps popping up.
We have the 7.0.0.1 build in place. We use the AD authentication and passthrough enabled. Sometimes all works fine and sometimes we get a Windows (not a ServiceDesk) prompt box asking for username and password. Whatever we type in there doesn't seem to satisfy this and it pops up again. Wherever the browser is pointing to i.e http://servername:8080 is related to the popup box - in this case the box will say "Connect to severname" if we use the IP address e.g. http://10.0.0.30:8080 it'll pop up and
Imagestream router and NetFlow Analyzer not working as expected
I am testing this product with a single ImageStream router. I have two interfaces on the router, eth1 and eth0. Both interfaces are configured to dump flows to the NetFlow Analyzer box. The router has multiple network on eth1, with a class c sub-netted. The router shows up ok, I see Interface ID: IfIndex255 I have set some group ips. by network and ip. On the interface speed for the router, there is no IN only OUT. Why? On the Dashboards tab, Top devices by speed Pie graph, says No Data to Display.
i want to put a password on my history so my employee's cant delete it. How can i do this??????
Help
OpManager Web Server Host Non-OpManager File
I am using the latest hotfix of OpManager, and was wondering if it is possible for the web server being used by OpManager to host additional files? I would like to have access to a couple of files through the built-in webserver, but could not find out how/where to add the files. I would like to be able to give some remote users access to the couple files without having to install/run another webserver. I do have ssl enabled Thanks,
How to start FWA as service automatically on RHEL and CENTOS
Hello everyone, I am trying to get FWA auto start as a service, however the current script in the bin directory is not chkconfig compatible. Does anyone have a work around on this issue. Thanks, AK
Hot Fix 7509 Released
Dear Customers, We are glad to announce the release of Manage Engine SupportCenter Plus 7509 with Twitter Integration and Intelligent response System. Hot Fix 7509 can be downloaded from http://www.manageengine.com/products/support-center/service-packs.html List of enhancements and Issues fixed in 7509 http://www.manageengine.com/products/support-center/sp-readme-7_5.html#readme_7509 Here is the instructions to upgrade http://www.manageengine.com/products/support-center/faq.html#upgradeservice
Customize operation hours
Can I set the operation times as: 8:00 - 12:00 and 13:00 - 17:00?
Site not filling for requests submitted via API
We're using the API interface to submit tickets from our Software Installation Self Service system to SD+. We're using the "Operation=AddRequest" function, and we're using the "RequesterEmail" value to identify the requester. However, the "Site" is not filling in for the requester, therefore our site-based rules are not being engaged. Is this a known bug with the API interface?
Upgrade Issue from SDP Build 7022 to 7500
We are looking to upgrade our SDP from build 7009 to 7605. When we go from 7022 to 7500, our asset list has issues. All of the assets that were servers are now lumped in with the workstations. Also I get an ajax error stating that an object is required when I try to add a new product under Admin. Has anyone else had this issue? If so, how did you resolve it? Thanks, Mike Guigar Genisys Credit Union Where you come first!
HTTP Status 404
I am having an issue with task notifications not linking correctly. We are getting the HTTP Status 404 error. The link is pointing to the server via IP address and then servername all in the same link when we click it. However the text of the link is ok. We can copy and paste it with success. thanks
SQL Server-Windows Authentication
Hi I was wondering if you have added windows authentication to Service Desk plus? My IT guys said that you currently support mixed mode. As a DBA I am weary to allow this. Rgds JL
Approval notification - after specific number of recomendations
Hi Currently when a change is created the CAB approver will not approve the change until a specific number of people have recommended it. They check back into the change every hour or so to check if the recomendations have been given.. a time consuming task. I would like to set up a notification to the approver once the relevant number of recomendations have been given... is that possible? Ta Steph..
7.6 Upgrade...Extra Whitespace on Email Replies
This seemed to have just surfaced after our upgrade, but email responses created from within Service Desk seems to be adding about 5 extra lines before the begining of the typed email response. Is this something that is configurable? John
How to authenticate from OpManager to AD enabled SDP?
Hi, I'm trying to set up integration between OpManager and Servicedesk plus but I 'm having problems with the authentication in the OpMgr "Add-On/Products Settings" section. ServiceDesk Plus is set up with Active Directory authentication, hence I need to specify the logon account name, logon domain, and password. Problem is in OpManager there's no where to specify the domain name when setting up the integration between SDP and Opmgr. I have tried domain\username, username@domain and just username,
Recent Event/Alarm Widget
It would be nice to have a date/time associated with the Recent Event/Alarm Widget in Opmanager.
First Quarter Report
Hi I need your help to make the first quarter report by Category and I need to change the date as well The report will be like this Category | Open | On hold | Resolved | Close | Not met SLA | Closed within SLA And another report by Technicians and I need to change the date as well Technicians | Open | On hold | Resolved | Close | Not met SLA | Closed within SLA Thanks
Next Hotfix (760x) - features
Any indication when the next hotfix will be released and what it contains please? Regards, Andy
Total Asset By User Or department
Is there any way to get the report of all asset attached to the partuclar user or department. Like i want to check this indivisual user having homany asset for example printer scanner workstaion or any other non it asset. Please let us know.
HELP! OpManager MSSQL database problem
Hi, I am having several problems since March 22. I am unable to delete or clear alarm messages for any device. Following the error message I get: "webclient.fault.alarm.clear.status.failure" or "Problem in deleting alarm" when I'm trying to adding a note... "Unable to Add Note some error occured" My OpManager uses MSSQL database and I tried to restore database from March 19 in order to resolve the problem but the problem ocurred in the next morning again. Tried to restore the database before
OpManager and Blackberry
Is there any way of getting OpManager on a blackberry? I'm wanting to be able to acknowledge alerts. Thanks
How many user account is Opmanager performance effect?
Now i have a lot of user account logon to web GUI , Is it effect with performance?
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