Integrate SD+ with Enterprise Calendaring/Scheduling System
I would find it very useful, if SD+ could integrate with an enterprise level calendaring/scheduling system such as MS Exchange, Zimbra or Open-Xchange to facilitate among other:
- Technician scheduling/availability
- Maintenance Scheduling
For example, when assigning a ticket to a technician, SD+ would check the tech's calendar and if not available would issue a warning. Then the manager can assign the ticket to someone else or still assign it to the absent tech.
We can load specific calendars in Exchange with Holidays and we wouldn't have to manually add them every year in SD+.
Once a maintenance task or action on planned changes are scheduled those could be sync'd with the tech's calendars in Exchange or with an IT group calendar.
Anyway, those are just a few examples of how such integration could be very helpful.
- Technician scheduling/availability
- Maintenance Scheduling
For example, when assigning a ticket to a technician, SD+ would check the tech's calendar and if not available would issue a warning. Then the manager can assign the ticket to someone else or still assign it to the absent tech.
We can load specific calendars in Exchange with Holidays and we wouldn't have to manually add them every year in SD+.
Once a maintenance task or action on planned changes are scheduled those could be sync'd with the tech's calendars in Exchange or with an IT group calendar.
Anyway, those are just a few examples of how such integration could be very helpful.