This has come up as an issue a few times, so I wanted to bring it up.  It appears that when you merge a request into another, and then try to search for facts that are in the original request, you can't find the info.  I'm guessing this is because the merged request becomes part of the history of the request you are merging it into and is not exposed to the search function the same way?

 

It's especially annoying when you know the original service request ID, but then want to find the request.  Searching for that ID doesn't bring it up and if you put the ID in the "go to request ID" box you now have, that doesn't work either.

 

Anyway, it's an issue and if you have any fixes now or coming in the future, I'd love to see that.  Thanks, Russ