7511: Hotfix Released

7511: Hotfix Released

Dear Users,

A hotfix upgrade over 7500 has been released and is available for download.

Enhancements made in this release:
  • Technicians can be added to a 'Default Technicians List'. This means they can be added to Groups, SLAs, Business Rules created under 'Default Settings'
  • Notification Templates - Email signature can be placed as part of the template at a position of your choice
Issues fixed in this release:
  • If a custom 'Status' is created, 'New Request' page is not displayed
  • When creating a new technician, if the 'Role' is chossen as SDAccountAdmin and no account is chosen, an error is thrown while saving the technician
  • In Internet Explorer, when saving a Notification Template, in certain cases, the formatting is changed
  • Base DN value in LDAP credentials does not work when given in upper-case


Instructions for applying the hotfix are also available in the same page.

Thanks & Regards,
S. Sivanand


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