A hotfix upgrade over 7500 has been released and is available for download.
Enhancements made in this release:
- Technicians can be added to a 'Default Technicians List'. This means they can be added to Groups, SLAs, Business Rules created under 'Default Settings'
- Notification Templates - Email signature can be placed as part of the template at a position of your choice
Issues fixed in this release:
- If a custom 'Status' is created, 'New Request' page is not displayed
- When creating a new technician, if the 'Role' is chossen as SDAccountAdmin and no account is chosen, an error is thrown while saving the technician
- In Internet Explorer, when saving a Notification Template, in certain cases, the formatting is changed
- Base DN value in LDAP credentials does not work when given in upper-case
Instructions for applying the hotfix are also available in the same page.
Thanks & Regards,
S. Sivanand