Notifications are not working
Hello,
We have problems with notifications, or we just can't get it right! We checked all notifications but when a requester is replying to a ticket the technician is not getting any reply, instead the requester gets notified that he made a reply which is stupid. I (the requester) made the reply, why should I (the requester) get a notification that i made a reply ?!
Why aren't there custom notifications, per site. Because, lets say for an instance that we have two or more sites, how can we handle the way notifications work. Don't say business rules, because that sends the same notification over and over again.
We have two sites, with two technicians per site and lets say 10 requesters for each site. how do i split them ? How can i do in such way that when a new request is created the 2 technicians get notified. And also when a reply is made by a requester the technicians to get notified and vice-verse.
Thank you!
Regards,
Marian Rosu
We have problems with notifications, or we just can't get it right! We checked all notifications but when a requester is replying to a ticket the technician is not getting any reply, instead the requester gets notified that he made a reply which is stupid. I (the requester) made the reply, why should I (the requester) get a notification that i made a reply ?!
Why aren't there custom notifications, per site. Because, lets say for an instance that we have two or more sites, how can we handle the way notifications work. Don't say business rules, because that sends the same notification over and over again.
We have two sites, with two technicians per site and lets say 10 requesters for each site. how do i split them ? How can i do in such way that when a new request is created the 2 technicians get notified. And also when a reply is made by a requester the technicians to get notified and vice-verse.
Thank you!
Regards,
Marian Rosu