White Screeen when opening brower/Domain controller...
I have an issue with Servicedesk 7514, I know what the problem is I just need to know how to fix it....
Basically the domain controller that our ServiceDesk install uses to auth into AD is no longer a DC as it was having a lot of problems so I removed it, that has caused other problems with other services which have all been fixed, except for SD.
So my question is, where in the SD install/dbase is the declaration for the domain controller so I can change it in the backend and get it running again....
[09:15:38:729]|[04-15-2010]|[SYSOUT]|[INFO]|[34]|: Inside header response|
[09:15:38:729]|[04-15-2010]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[34]|: NTLM message:null|
[09:15:38:729]|[04-15-2010]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[34]|: LOGGED USER in ntlm : null|
[09:15:38:729]|[04-15-2010]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[34]|: LOGGED_DOMAIN : null|
[09:15:38:729]|[04-15-2010]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[34]|: Authorization message from RequestNTLM TlRMTVNTUAABAAAAB4IIogAAAAAAAAAAAAAAAAAAAAAGAbAdAAAADw==|
[09:15:38:729]|[04-15-2010]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[34]|: Domain name from the NTLM message:null|
[09:15:38:729]|[04-15-2010]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[34]|: Domain TO DomainController Failed So Defult DomainController is Assigned|
[09:15:38:729]|[04-15-2010]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[34]|: DomainController mapped from DB: pluto.universe.local|
[09:15:38:729]|[04-15-2010]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[34]|: Exception!!!!!!! Exception when setting domaincontroller|
The server pluto.universe.local doesnt exist anymore....
Please help...
Basically the domain controller that our ServiceDesk install uses to auth into AD is no longer a DC as it was having a lot of problems so I removed it, that has caused other problems with other services which have all been fixed, except for SD.
So my question is, where in the SD install/dbase is the declaration for the domain controller so I can change it in the backend and get it running again....
[09:15:38:729]|[04-15-2010]|[SYSOUT]|[INFO]|[34]|: Inside header response|
[09:15:38:729]|[04-15-2010]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[34]|: NTLM message:null|
[09:15:38:729]|[04-15-2010]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[34]|: LOGGED USER in ntlm : null|
[09:15:38:729]|[04-15-2010]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[34]|: LOGGED_DOMAIN : null|
[09:15:38:729]|[04-15-2010]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[34]|: Authorization message from RequestNTLM TlRMTVNTUAABAAAAB4IIogAAAAAAAAAAAAAAAAAAAAAGAbAdAAAADw==|
[09:15:38:729]|[04-15-2010]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[34]|: Domain name from the NTLM message:null|
[09:15:38:729]|[04-15-2010]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[34]|: Domain TO DomainController Failed So Defult DomainController is Assigned|
[09:15:38:729]|[04-15-2010]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[34]|: DomainController mapped from DB: pluto.universe.local|
[09:15:38:729]|[04-15-2010]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[34]|: Exception!!!!!!! Exception when setting domaincontroller|
The server pluto.universe.local doesnt exist anymore....
Please help...