Active Directory OR LDAP - eval...
I am evaluating this product, and have a showstopper of an issue:
I would like to use LDAP or Active Directory - whichever one can meet my needs, but Active Directory isn't working right.
I am not the domain admin for our domain, and our admins will not add ServiceDesk to use single sign on. Please don't suggest that as an option :)
So I tried just choosing the Enable Active Directory Authentication option. This allows people to login even if their account isn't created already as a requester, but their email is blank. This needs to happen automatically as many people will never come back to the site after submitting their first issue, and will only use email.
So I tried LDAP instead, but if the account isn't imported, then you can't login. I don't want to have to re-run the import every day as there are over 8000 records, and it takes forever.
All I want is a method - either LDAP or Active Directory that will:
Authenticate against my AD domain - I have a read-only account that I can use to bind to it for this purpose
Not require me to join the system to the domain with some odd machine account
Create accounts for people automatically who do not have them already in SD if they exist in active directory
Populate their email correctly
Is this possible?
I would like to use LDAP or Active Directory - whichever one can meet my needs, but Active Directory isn't working right.
I am not the domain admin for our domain, and our admins will not add ServiceDesk to use single sign on. Please don't suggest that as an option :)
So I tried just choosing the Enable Active Directory Authentication option. This allows people to login even if their account isn't created already as a requester, but their email is blank. This needs to happen automatically as many people will never come back to the site after submitting their first issue, and will only use email.
So I tried LDAP instead, but if the account isn't imported, then you can't login. I don't want to have to re-run the import every day as there are over 8000 records, and it takes forever.
All I want is a method - either LDAP or Active Directory that will:
Authenticate against my AD domain - I have a read-only account that I can use to bind to it for this purpose
Not require me to join the system to the domain with some odd machine account
Create accounts for people automatically who do not have them already in SD if they exist in active directory
Populate their email correctly
Is this possible?