Report outlining categories and respective SLA agreements and escalation definitions

Report outlining categories and respective SLA agreements and escalation definitions

Is there a way to pull this info into a report in the software (by doing a query)?  We need to have a "mapping" of the categories, subcategories, items in consjunction with the respective SLAs (including escalation response times and escalation responsible individuals).

                  New to ADSelfService Plus?