Hi

It seems that when the Delete option is used the record is physically deleted from the Database..  is that correct or am i missing something?

 

If that is the case can i suggest that is changed to a logical delete where a flag is set to deleted in the database but the record continues to exist.  This will mean the ticket key is maintained in the database with no holes yet those tickets that have been 'deleted' are no longer visible in reporting or the system.

 

While the need to delete tickets is rare it's still something that is needed occasionally by the system admins but at the moment is very final and doesn't seem to even be logged anywhere...  or is it?

 

Thanks

Steph..