It would be a great feature to have a Training tracker for IT training. We currently track our in-house training sessions that we conduct on a spreadsheet. Leveraging the helpdesk, we could compare helpdesk requests against training attended to determine training needs.
- Views
- Dashboard of monthly and yearly tracking matrix of employees and attendance records by session.
- Color code for non-attendance, unavailable to attend, attended
- Option to post announcement when adding a new training session
- Forms
- Add/Edit/Delete training session detail (description, date, time, number of sessions, length, training agenda, attach training material files, training categories matched with HelpDesk system)
- Add/Edit/Delete Attach employees to training session and mark attendance status
- Reports
- Attendance reports by company, site, department
- Employee attendance compared to helpdesk request's categories
Jeremy H.
Danville, CA