OPM Log A Ticket to SDP
Dear all,
We have successfully integrated OPM 7205 with SDP 7506. We also created "Log A Ticket" notification profiles inside OPM to generate SDP tickets automatically when servers/services down. We can choose the Category, Priority and Technician during the profile creation and related tickets can be generated successfully into SDP.
However, the corresponding "Requests" logged at SDP were "unassigned". All the 3 fields (Category, Priority and Technician) we pre-defined at OPM profile are "unassigned". Anybody have encountered this problem before?
*P.S.: Please see attached screen captures from OPM and SDP.
Many thanks.
Stephen Au
We have successfully integrated OPM 7205 with SDP 7506. We also created "Log A Ticket" notification profiles inside OPM to generate SDP tickets automatically when servers/services down. We can choose the Category, Priority and Technician during the profile creation and related tickets can be generated successfully into SDP.
However, the corresponding "Requests" logged at SDP were "unassigned". All the 3 fields (Category, Priority and Technician) we pre-defined at OPM profile are "unassigned". Anybody have encountered this problem before?
*P.S.: Please see attached screen captures from OPM and SDP.
Many thanks.
Stephen Au