Hide account information on Customer Portal
Hello,
We are currently investigating whether we should use the customer portal and are giving some contacts rights to login. There is only 1 major problem. We save some important information at the account (for instance username and password for the administrator). This information should not be viewable by the contacts.
The problem is that there is a possibility how the contact is able to see this information. If he opens a request the request information is showed. On the top there is a creation date and a contact.
Behind the contact is the account name. This accountname is clickable and opens the account information. This is where the username/password is stored. Is there a way to make sure that the contact is not able to see their account information (make the link unclickable in the customer portal)?
We are currently investigating whether we should use the customer portal and are giving some contacts rights to login. There is only 1 major problem. We save some important information at the account (for instance username and password for the administrator). This information should not be viewable by the contacts.
The problem is that there is a possibility how the contact is able to see this information. If he opens a request the request information is showed. On the top there is a creation date and a contact.
Behind the contact is the account name. This accountname is clickable and opens the account information. This is where the username/password is stored. Is there a way to make sure that the contact is not able to see their account information (make the link unclickable in the customer portal)?
Topic Participants
J.H.T. (Jarry) Claessen
SupportCenter Support
lexcidio