Problem with Business Rules
Hi,
Currently I have problem with Business Rules which I set condition with Request - Additional Fields (Online) that have only 2 values (Yes/No).
IF Online = is Yes THEN
Add to Group <Online>
Assign to <Admin>
After request was submitted by user then Technician (Admin) updated Online Fields to "YES", but the business rule is not running. Until Technician (Admin) do EDIT again and save update, then the rule can execute.
So mean for the first time update the business rule that get value from Request - Additional Fields is not running, until edit and save ticket again then the rule can run.
I have try to do testing with Sub-Category in condition, it working properly with the first editing. Only Condition that run with Request - Additional Fields.
So what was the problem?
Currently I have problem with Business Rules which I set condition with Request - Additional Fields (Online) that have only 2 values (Yes/No).
IF Online = is Yes THEN
Add to Group <Online>
Assign to <Admin>
After request was submitted by user then Technician (Admin) updated Online Fields to "YES", but the business rule is not running. Until Technician (Admin) do EDIT again and save update, then the rule can execute.
So mean for the first time update the business rule that get value from Request - Additional Fields is not running, until edit and save ticket again then the rule can run.
I have try to do testing with Sub-Category in condition, it working properly with the first editing. Only Condition that run with Request - Additional Fields.
So what was the problem?