Changing "groups" - consequences to existing tickets?
Are there any consequences or side-effects to changing groups on existing tickets?
Prior to the establishment of "Sites", we built groups based on Location. Now that we have sites, we need to setup "Groups" to be of similar work requests (Desktop Systems, Telecommunications, ERP, etc).
If I delete groups, and add new ones, what can I expect from existing tickets and our reports? If there are side-effects, what can I do to alleviate them?
Thanks so much!
Prior to the establishment of "Sites", we built groups based on Location. Now that we have sites, we need to setup "Groups" to be of similar work requests (Desktop Systems, Telecommunications, ERP, etc).
If I delete groups, and add new ones, what can I expect from existing tickets and our reports? If there are side-effects, what can I do to alleviate them?
Thanks so much!