Java error when selecting certain options
Hi all,
I am running ServiceDesk Plus as well as Neflow Analyzer on the same machine.
Virtual 64bit Centos Linux 5.4
Netflow analyzer works 100%
I have this issue on ServiceDesk that when I select certain options, I get a Java error.
For instance, I can log requests, but if I select the "Solutions" button, I get the following Java error:
Under the "Admin" button, I can select most of the options, but when I select "Mail Server Settings" I get a similar Jave error.
The Tomcat/HTTPD logs are attached.
I cannot run any form of report, then the Java error pops up again.
All these settings, for Netflow and ServiceDesk was migrated from a 32bit install, also Linux Centos 5.4 to the Virtual Linux server.
Any help will be appreciated
Thanks
I am running ServiceDesk Plus as well as Neflow Analyzer on the same machine.
Virtual 64bit Centos Linux 5.4
Netflow analyzer works 100%
I have this issue on ServiceDesk that when I select certain options, I get a Java error.
For instance, I can log requests, but if I select the "Solutions" button, I get the following Java error:
- Apache Tomcat/5.0.28 - Error report
HTTP Status 500 -
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
java.lang.ClassCastException: com.adventnet.persistence.WritableDataObject com.adventnet.servicedesk.utils.ResourcesUtil.getJumpToDetails(ResourcesUtil.java:532) org.apache.jsp.kbase.SolutionHome_jsp._jspService(SolutionHome_jsp.java:359) org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94) javax.servlet.http.HttpServlet.service(HttpServlet.java:810) org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069) org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455) org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279) org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482) org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507) javax.servlet.http.HttpServlet.service(HttpServlet.java:697) javax.servlet.http.HttpServlet.service(HttpServlet.java:810) com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:109) org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350) com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:35) com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:107) org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)
note The full stack trace of the root cause is available in the Apache Tomcat/5.0.28 logs.
Under the "Admin" button, I can select most of the options, but when I select "Mail Server Settings" I get a similar Jave error.
The Tomcat/HTTPD logs are attached.
I cannot run any form of report, then the Java error pops up again.
All these settings, for Netflow and ServiceDesk was migrated from a 32bit install, also Linux Centos 5.4 to the Virtual Linux server.
Any help will be appreciated
Thanks