Don't want Asset details in ticket
When creating a new ticket, if the Requester has an asset assigned to them then this is automatically populated in any tickets that are created.
Is there any way that this can be switched off so that the default Asset is NONE. By having an Asset automatically assigned gives false information on how often a ticket has been raised relating to a specific workstation! A user could be raising a call to say that they can't send an E-mail or need a password reset. This has nothing to do with the Asset assigned to them so shouldn't be reported on.
Thank you
Is there any way that this can be switched off so that the default Asset is NONE. By having an Asset automatically assigned gives false information on how often a ticket has been raised relating to a specific workstation! A user could be raising a call to say that they can't send an E-mail or need a password reset. This has nothing to do with the Asset assigned to them so shouldn't be reported on.
Thank you