How to get date and time for memory and cpu utilization
Hi, In report server memory and cpu utilization they only show the min,max and average. For each server if they reached max above 100% then i have to get the date and time when was the incident happened.Then i go more details by clicking into server snapshot page and check the cpu and memory utilization but it still not showing when was the server cpu/memory hit 100%.Can somebody help me how to get the exact date and time when was the cpu/memory hit 100%.Thanks.
[Service Startup] - Stop IE from starting at opmanager startup.
Hi, I'm currently reinstalling my whole Opmanager setup from scratch on a new Windows 2008 server (Been doing tests and upgrades since version 5...) and I was wondering if there was any way to prevent IE from starting when Opmanager service start (or restart). It never been usefull since I dont manage from the server, but now when the Service tries to interact with the desktop a popup appears telling me that a service requires attention... And its a bit annoying, so how do I deactivate this ?
Alarm page is showing wrong
Hi Team, We are using op manager 8 (build no 8050). when i am clicking alarm page it showing current alarms.if i m clicking next its showing one year old alarms, awating for your reply
Create new Device Template Name in DeviceExpert
Hi, I am trying to add a new SysObjectID in the DeviceExpert. I click on Admin -> SysObjectID Finder. Then I put the IP address of a Juniper switch, click on "Get now". It says: SysObjectID not available in DeviceExpert database. Add SysObjectID and try device discovery. I clicked on "Add SysOID" button. A window pop-up. Unfortunately in the drop-down-menu there was not any Juniper switch. May I add a Juniper switch Device Template Name? See the attached screen-shots. Thanks, Roberto D.
SDPlus - Change Features Needed
We would like to see the following features added to the change management system of SDPlus: 1. Requested by - automatically popluate with the requester for normal requesters. 2. Priority Matrix - Like the matrix for requests; be able to automatically assign a priority based on impact & urgency. 3. Templates - The ability to create templates for changes. The templates should allow the ability to add: tasks, approvals, & planning items. 4. Approval Status - Only change the approval status to 'Approved'
feedback link
is it possible to disable this?
I can not search for a request after the upgrade to V7.6.1 B7605
I can not search for a request after the upgrade to V7.6.1 B7605. The search gives me 'No request found in this view.' Regards, Hassan
Application and SLA monitor
Hi guys, I am looking for a software which could be able to monitor applications and SLA parameters. One of the main characteristics is that it could offer detailed information about TCP connections. For example, time to complete the handshake, retransmitted, lost, out of order packets, data rate, traffic volume between server and users (endpoints), tcp sessions, etc. It´s a big network with thousands of clients. Hope you can give me the best option.
Manually install product? I have many websites in place.
I couldn't install the product. No MS SQL database is created, no website (virtual directory) is added to the default Website tree in IIS. I don't think the installer actually knows where to put the website folder and add it into the virtual directory. I think it's the best way for me to install it manually like I'm doing with other websites. Create the database myself, virtual directory myself and run the installer. Any idea?
servicedesk to support center
hi i was wondering if it is possible to transfer the tickets from service desk to support center as supportcenter is idea and we have been using service desk initally Many Thanks Russell
Multiple email fetching / sending concurrently
Hi, I am testing SupportCenter Plus currently. I am going to have about 50 or more users who use this product. I wanted to check if this system can support 50 or more users at a time, especially when 50 users send email request at a time and SupportCenter plus send notification emails to the users. Is there any way I can test this? Thanks,
Don't want Asset details in ticket
When creating a new ticket, if the Requester has an asset assigned to them then this is automatically populated in any tickets that are created. Is there any way that this can be switched off so that the default Asset is NONE. By having an Asset automatically assigned gives false information on how often a ticket has been raised relating to a specific workstation! A user could be raising a call to say that they can't send an E-mail or need a password reset. This has nothing to do with the Asset assigned
Error while fetching ajax response : criTypeObj[0] is undefined
Gentlemen, When I try to use the "Report" I get the message below. Error while fetching ajax response: criTypeObj [0] is undefined SCP: 7.5.0-7511 Firefox: 3.6.2 In Internet Explorer this problem does not occur. Thanks in advance Artur Zen
Problems with configuring Multiple Thresholds
Normally the way we configure multiple thresholds is by doing it at the template level. For some reason we are not able to modify the thresholds for Windows Server 2000 and Windows Server 2003 devices as the only monitor that can be configured this way for those two types of templates is Disk Utilization, everything else (CPU Utilization, Memory Utilization and Partition details thresholds) cannot be mass configured, but have to be configured one at a time. Something that is incredibly tedious and
Syslog ports.... more than one?
Hi, Just a quick question. When configuring Firewall Analyser should I configure my firewall on multiple syslog ports? i.e for a cisco asa logging host interface_name syslog_ip 17/514 AND logging host interface_name syslog_ip 17/1541 Will configuring it for both cause inncorrect information in my reports? Thanks!
Config for Vpn in Fortigate 110C
were using forigate 110c for Firewall and Vpn. I installed FWA 6 and i like it a lot. The problem is that Vpn records doesnt count. i can see the sessions from the VPN network but nothing more. The log is set to informaition. We would like to see the user access and a drill on the sessions.
Addition to Requester Notifications
Hi Everyone, One option I was wondering if we could add / change would be the emailing of the requester. Right now as it stands when you change a helpdesk ticket anytime (changing the category, technician, time due, etc) the requester will get notification. That's fine in some cases, but it can also be a bit overkill. There's an option when you add notes to the ticket to email the technician who it's assigned to. This is a handy feature if multiple technicians are working on the ticket, but it can
Problems with Netflow Graffics
Good Morning I have a problem with netflow graphs as this from one moment to another and in some computers (all are cisco 2800 series, 7200) fails to chart the historical that is only saves the last 24 hours. Can you help me to see if the problem is configuration or server memory. Attachment 2 reports in which failure is appreciated. Thank you very much. My version is: Netflow Analyzer 6.0, Professional edition Server: Windows Server 2003 R2
Importing "Company" field from AD?
Hi, I am trying to import requesters from Active Directory. But it seems that I cannot choose or Map the AD field "Company". I can only choose from the default fields on the import screen. Since we are "a lot" of companies this field is vital when associating assets to owners. How Can I select other AD fields to be included in the Requesterimport?? Regards Erling
Time still 1 Hour behind in Server (Already applieded the patches)
Hi the server where Netflow Professional is installed is configured this way: Windows 2003 (Time is kept synchronized by the Domain Controllers) Time Zone: (GMT -03:00 ) Montevideo And Daylight savings is checked For Reference Current time on server example is 16:00 Routers are configured this way : clock timezone UY -3 clock summer-time DUY recurring 1 Sun Oct 2:00 2 Sun Mar 2:00 Time in routers is also kept synchronized by an Ntp Server
Hide the Site field from Requester View
Brand new implementation of SDP here. Hello everyone. I'm setting up my templates and I don't see a way to make the Site field go away from Requester view. My reason for wanting this is that some time back, application developers used the Department field in AD for something that is a unique number to each user, not a department. There's no way for me to get anything meaningful out of the Department field at this time. I don't want the requesters to see "Not assigned to any site" and not be
How to upgrade technician number for SDP
I still have 4 months left before I renew my SDP Pro license. However, I want to upgrade my technician number from 10 to 20. What would be the best way to go around doing this without wasting this remaining 4 months that I have?
Select a specific OID in the Device Template
Hi, I am creating a new Device template for a Juniper switch. I put the right MIB in the OpManager mibs folder. Then I created a new template for the right SystemOID. Then I associated a CPU monitor to this template. The problem is that Juniper has several sub-OIDs under the CPU OID. The wizard doesn't let me choose a specific OID but only the main leaf. Is it possible to specify the OID manually instead of choose it with the "MIB Browser"? The problem is that under the main OID I have several sub-OIDs
Cannot deploy exe in Windows 7
Hi. I have 6 Windows XP SP3 machines and 1 Windows 7 Enterprise 32-bit. I created an EXE install package which deploys successfully on the 6 XP machines but not on the Windows 7 machine. It produces an "Invalid Handle" error. I have turned UAC off and enabled NTLM when negotiated but it still fails. What should I try next? Thanks!
change email info in mail report
Hi, I was looking for the option to configure correctly the mail info for the alerts i receive, like link down notification. For example, the sender is netflowreport@localdomain.com and I want that to reflect the current details. Could you please give me a hand ? Thank you so much, Raymond
device summary empty
Hi, I have a fairly recent install of OpManager. My main dashboard shows the Device Summary box empty. What gives? Even if I edit the widget choosing servers, it doesn't show anything. Thanks --Derek
Database Maintenance - not working
Hi, After changing the options in "Database Maintenance" and restart OpManager's service, the changes are lost and back to the default factory. Any idea? Thanks, Reinaldo
How can I filter by Interface and Time range?
Hello, Usually I need to investigate who is consuming the bandwith of an Interface in a time range. But when I use the reports I can filter by time, but not by time and inteface. I can also in the live reports, filter by interface, but not by time simultaneously. any tip on that? thanks dani
"No data available" in averate traffic report .
Hi , We had recently installed NFA professional plus ver 8 . Netflow server is up and running since last 2 days and data of Traffic average report of all devices was present yesterday . However , same is not being displayed today , it show "No data available" when we look for yesterday report. Data is being displayed for ip group .
VMWare Version 4 Support
Hi! As we people know that now VMWare Version 4 is release. And as of today OpManager is not supporting VMWare. So we want to know that when you people will add support for VMWare 4? OpStore people have already provides VMWare Version 4 Support. Regards, Dipak Raste
Custom billing periods
Instead of being limited to Monthly or quarterly or on-demand billing how about, billing plans for a date range? i.e. for the duration of an event at a convention centre or something. If it say runs for two weeks, create a billing schedule for that period.
Unable to run AppManager as a service - 1067 error
I am unable to run AppManager as a service. I am getting the following error: Could not start the ManageEngine Applications Manager Managed1 service on Local Computer Error 1067: The process terminated unexpectedly I can run AppManager fine via the startApplicationsManager.bat file
Can not log in through mobile portal
I have just upgraded to the latest version of SD+. When I go to the site on my iPhone it recognizes and redirect to the mobile screen with the login. When I login with my administrator username and password it comes back with Username or Password is incorrect. I can login with the same information through the full standard portal. Also it is having me choose a domain which we have never seen and do not use LDAP. I have attached the screenshot. Thank you JW Joe@terminationsite.com
Login does not suppor the £ (GBP) character
If a user's password includes the GB Pound currency symbol (£) they can not log in to the portal to enroll or change their password. It returns the error Invalid loginName/password
Request creation time incorrect since DST change - Home page time correct
Running 7605 and just realised that requests are being created with time 1hr behind the current time. Time on Home page is showing correctly. Server time is showing correct and DST is set. Windows OS SQL DB What do we need to do to fix this. Kind Regards, Andy
SSL and Non-SSL
Hi, is it possible to activate 443 and 8080, so that both ports are available? I want to work with the API but have problems to use them in SSL mode. Maybe it is possible only the "/servlets/RequestServlet" (and so on) to work on 8080 or a different port, but http not https. Thanks for your help in advance. Cheers Armin
Live reports confuses IN and OUT traffic
Hello, I'm very confused by the Firewall Analyzer reports IN and OUT traffic. Today I dowloaded about 1GB using the intefaces WAN1 to see how FA reports it. As you will see in the attachment, in the Global Live Report view (the one that shows the aggregattion of all the interfaces) you can see the incoming peak at 10:00AM. But in the WAN1 live report, this same peak is reported as outgoing traffic. In fact, the graph is inverted. What is IN in global is out here. Why is the WAN1 traffic reported
prompt when request already picked up
Is there anyway to prompt a tech when they attempt to pick up a request ticket that has been picked up by a different tech already? We have had issues with one tech picking up a ticket, and then another tech see's the request as "not assigned" because the page has not refreshed. The second tech picks up the ticket and we now have two techs working on the same issue because each thinks the ticket it theirs.
HTML email are not correct imported to ticket
Hi, I hope somone can help me with this issue. Sometimes HTML emails which special content will not correctly imported into the ServiceDesk ticket system. Everytime the beginning of the email is truncated. Thanks in advanced. Manfred
How to make new infrastructure view (not inherited)
Hello, I would like to make new Infrastructure view category for Air Conditioning unit. Right now, when I want to create a new IV, I need to inherit from some basic views already available. I would love to make completely new, with some custom SNMP fields to display (i.e. Fan status), etc.
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