Getting stats for specific time periods in a scheduled report
Is there any way to specify a timeframe such as 8:00-8:00 in a scheduled report? I can create (and save) a report with an 8:00-8:00 time frame however when I set it up to be scheduled the time frame is over-written with 24 hours as the time frame (because that is the only choice for a scheduled report). I would like to schedule a report that contains the memory stats from 8:00 AM - 8:00 PM. Does anyone know how to do this? I know it can be done manually but I cannot find a way to do when creating
Request Approval
Hi, Let me explain a situation: We need a special type of request regarding adding/modifying or deleting users in the network. As obviously this kind of request needs an approval from a manager. Will be great if we can add a comercial rule for a category (ex. User Administration ) so automatically the systems sends an email to the right approval manager with a link to approve the request. Thanks Pablo
Unable to add MIB for APC UPS
We are trying to configure OpManager to manage an APC UPS and to report environment variables. I have downloaded the latest MIB from APC, but after loading it, I can't access the MIB in OpManager. Every time I try to access it, I get a message "A script on this page is causing Internet Explorer to run slowly. If it continues to run, your computer might become unresponsive". I have options to stop running the script. If I choose to keep runing the script, I keep getting the dialog box over and
Adding Multiple Licenses to one Piece of Software
Morning Guys & Gals, I'm pretty sure I can't do this but want to check. We have a piece of mining software that has 10 named licenses. However within these named licenses are two categories for different uses which have 5 named licenses each. What I would like is the ability to apply the 10 licenses as per usual to 10 installations of the software. However I would also like to apply another licenses for the sub-category to the same piece of software. Diagram incase that was confusing:
Return Technician to Requester
Is there a way to return a Technician to a standard Requester? We have a user that was a Technician but now he changed jobs. We do not want to lost the Requests that he has under his name however. Is there a way to do this? Thanks Justin
Cisco 1811 + NetFlow Analyzer + NAT
Good Morning, We have a Cisco 1811 router, setup to report internally to Netflow Analyzer. Right now, we are getting duplicate flows for all entries that go through NAT. For example, if someone goes to google, you would see 2 conversations in the internal interface, one from the internal of the computer requesting to the website as well as a entry for the external ip to the website. Is this intended behaviour? Is there a way to stop this? Right now, I am using: ip flow egress ip flow ingress on
Utilise ServiceDesk Plus d/b to produce NetViz Diagrams
I would like to use NetViz to produce the infastructure (site, racks, floor) diagrams. If anyone has achieved this before can they supply the names of the fields/tables to map to achieve the basic objective, or suggest an alternative for producing this information. Many thanks in advance. David Gordon
loggin erros
all my AD users are unable to login onto servicedesk plus 5.5.0 "error username and password" invalid. I am afraid to loose my data if i have to reinstall the software again bt how can i trouble shoot ths one. I have previous disabled the default Administrator account i can only login local with guest account Frustated please assist.
Report module
In "Report" module, I need a complete list of software with "Type = Managed" and order by "Softwarename, Workstationname" and with a subtotal by Softwarename.
Backup an old OpManager 8007 and restore to a new 8.5
Hi, a customer has an hold OpManager version 8007. Is it possible to backup the old configuration and restore it to a new OpManager installation runnning the latest version (8.5)? Thanks, Roberto D.
Role based access
Dear madam or sir, I really like EventLog Analyzer, BUT. I would like to have roles for users where I can select what a user can see or can't see. For example; My current client doesn't want the engineers to see the Windows security events. In the current version I can't hide that for certain users. Or I want certain reports for a security manager and not for engineers... Are there any ideas to use role based access? Thanks in advance, Johan Omlo
Always show the top menu bar(s)
Hello, Is it possible that in the views the top menu bars are always visible? Now if you for instance scroll down in a request the menu tabs (Home, Request, Solutions, Contracts etc) disappear. Then everytime when you want to do something else you have to scroll all the way back to the top. Isn't it possible that the top part is always shown and that the scrolling only takes place from the part where the real issue begins? This would be nice. Kind regards, Jarry L'Excidio ps: I know the following
Unable to raise new ticket
I have been setting up a number of techs who will not have full access to the system (our current techs have the SDAdmin Role). The new techs have a custom made role - 'Standard Tech' and nothing else however, when they try to raise a new ticket, the following error occurs - Request does not fall under your permitted scope.So you are not authorized to update the same Obviously I have some settings incorrect but I don't know what! Please help. Thank you
Delete an unknown server monitor
How do I delete an unknown server? I started an apache monitor for a test and AM additionally set up an unknown server monitor with the same ip address. After the test I deleted the apache monitor but the unknown server monitor is still there and I can’t delete it.
Re-open closed PO
Is there a way to edit a closed PO? or re-open it for editing?
Problems scanning Apple
Trying to scan our Apple computers, and I tried both scanning from the Workstation being entered into the system and also the network scan. However, they both show this error: Connection to RPC server in the workstation failed. Troubleshoot Which is pointing at the Windows Firewall in your troubleshooting steps. Thanks fro the help
Post-hotfix installation error - build 7608
After installing hotfix build 7608, we are intermittently receiving the following error: "Error has occurred during response. Please view the error window for more details." However, it does not spawn an error window. It spawns a new login window or a badly formatted GUI view. There does not seem to be any specific action that is performed. It can be after saving a request or changing values, to just a random pop-up after a period of inactivity on a standard view. Windows Server 2008 - Application
Printing a Request prints only half of the text, because of the scrolling area
When in a Request and navigating to Actions > Print Preview, all the Request-text is being displayed in a scrolling area. Internet Explorer is not capable of printing this inline-scrolling-area correctly. Workaround is, to select the text one wants to print manually. But this is a very unconvenient solution. You should fix the Print Preview-dialog in order not to use any scrolling areas.
Adding survey in close request page...
Hi, is it possible add a survey in close request page or we can put the survey link in the request close page? thanks and regrats. Murat Şikar.
Alert group members by Email, when a new request is resolved or put on hold
I would like to see an additional feature added to SD within notifications that will email group members when a request has been put either on hold or resolved. This will aid in tracking the request to completion.
WOL Problem
I tried deploying image through the network using the bootable media and it was working perfectly. Now I’m trying to deploy the OS using the WOL method. Unfortunately I’m facing problem, when the machine is booted and when the machine is trying to connect to get an IP and connect to the server, it will be stuck and restart the machine. I should go to client and set the server IP and sub mask then only it will connect, otherwise it will not be identified to the server. Can you please advice why I
Auto populate the CC field
Hi there. I hope somone can help me. We have 2 helpdesk email boxes here, one called helpdesk@ and one called servicedesk@ Basically, how do we configure Service desk to always add the servicedesk@ email address into the CC box when doing a reply from within service desk. Is there anyway that we can do this? Regards
How's SDP hotfix 7608 going for folks?
Hi, The hotfix 7608 has been out for a couple weeks now, and searching the forums returns only a couple of what look like isolated issues. I'd be interested to hear feedback from anyone who has upgraded as I want to upgrade from 7605. I notice that the SDP Known Issue List doesn't appear to have identified any high priority issues for 7609. Thanks, Rich
Asset population
Currently my firm has 200+ workstations attached to our scan. What we would like to accomplish is to be able to trace from the asset tab any single peice of hardware to a specific machine or workstation. Currently the only items populated in the Asset tabs are assets that have been put through the Purchase Order process. Even after scanning, the system will not populate the asset tab with already distributed computer peripherals. I was wondering if there is anyway to do this? I.E. if Jane Doe has
opmanager run command pass arguments
Hello, I need help getting the run system command to work. Here is the output from the logs when the command is triggered: ==> stdout1620.txt <== 02:45:29:127 AM CHECK 02:45:29:128 AM parsed_cmd ::: ruby /root/scripts/test "Device Down: No response from device for last 5 polls" "10.135.10.159" "Desktop" "Critical" "May 28,2010 07:22:54 PM" 02:45:29:148 AM Inside addNotificationLog 02:45:29:332 AM Command Output ::Arg 1: "Device, Arg 2: Down:, Arg 3: NoHere is the command: #!/usr/bin/env ruby first_arg
Delete RoboTechnician Template
Hi, We do not use the RoboTech and haven't got it as part of our licence. As such, how do we remove the Template from our list? There is no option to delete this as it is greyed out. Many thanks,
Custom Report for Business View
Hi I'm trying to configure a report for a business view. The Business view consists of 4 servers and one switch. I want to be able to check the availability for this Business view from 7 AM till 5 PM Saturday till Wednesday. How can I do this please? I saw many old posts where it was mentioned that this will be made in new versions. So, can this be done in the current version? Yousef
Incorrect service monitoring
Hi, we are currently running evaluation period and we discovers few problems. For each server, OpManager by default discovers few services like POP or WEB and starts to monitor them as soon devices are added if they are present. The problem is that OpManager shows that every single server in our network has active and working well the POP, WEB and few other services on different ports. Which is not truth which is confirmed by checking those machines with Nmap. Andy idea what's the problem? Thanks,
SMS Action in manager server
We recently installed a GSM modem on our manager server and configured it in SMS server settings. However there does not appear to be any way to send SMS alerts via the manager server. Is it possible to send alerts from the manager server? If not, why is there an option to configure the SMS modem on the manager server?
Recieved Group Email Notification when ticket created with status = closed
Hi Support, When I create Ticket and place it in one Group which easy for technician inside this group to view or edit in future if required, but every time created Ticket with Status = Closed and place in one group, the system always send notification email to group member that I have set. I want system send notification email to group member only when the Ticket created with Status=Open. How can I disable Notification Email to Group Member if the ticket was created with status=Closed? Regards,
adding text to domain password policy when changing / resetting passwords via the SelfService portal
Hi, I would like to be able to add text to the page which displays the domain password policy to users when they change or reset their password. I would like to show users what complexity symbols etc they need to use when creating a password. Thanks. Shelton
paste a picture into request body from clipboard
hey , i tried to paste picture from clipboard and it doesnt work , is their a way to do it ? Doron Hacham.
Notification of request assignment to specific technician
Hello everyone, we are experience problems with the notification of request assignment to a specific technician after applied a specific business rule. This business rule is executed after a categoritation of request and assigns automatically the group and technician. When we do this, the notification doesn't work but if we do assignment manually the notification works perfectly. Another difference, it’s that all technicians except this, are exported from AD with their credentials. This technician
HTTP 500 error while trying to close a ticket
We have SDP 7.6.0, build 7602 running on a Win2K3 R2 SP2 VM, and I have admin rights. Today (wasn't this way Friday) I can't open a ticket, and if someone else opens the ticket, when I try to close it, I get this HTTP 500 Error: Apache Tomcat/5.0.28 - Error report HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception javax.servlet.ServletException org.apache.struts.action.RequestProcessor.processException(RequestProcessor.java:545)
Wan Agents
Hi, I'm currently installing wan agents, but for some reason all objects can be found on the patch scan but not on the assets scan. Regards,
Same Email elerts sent out over and over.
I have a clean install of Eventlog Analyzer 6.1 (stand alone). Some times a alert (or group of alerts) seem to get stuck in a send queue. I get the same emails over and over until I reboot the Eventlog Analyzer server. Rebooting is the only way to get it to stop sending. This happens very often (and with alerts from different client servers) and if the group is of 30 alerts, I end up with hundreds of e-mails in my inbox that are all the same with the same time stamps. Has anyone had this issue? Is
Hotfix 7603 Released
Dear Customers, Our latest Hotfix 7603 released today. Here is the link to download the Hotfix http://www.manageengine.com/products/support-center/service-packs.html List of features and issues fixed are updated in our Wiki page https://supportcenter.wiki.zoho.com/Read-Me---7603.html Thank You. Regards, Arun SupportCenter Plus
Time entry automatic via Excel
Hello, In my company we use SupportCenter to manage our client requests. Since we work with many tickets a day we wanted to register our time spent with an Excel worksheet that via VBA automatically in the SupportCenter. Is this possible? Is there any stored procedure to do this? What tables in the database should I update? Thanks in advance. Best Regards Micael
Is it possible to make the domai user login default instead of the Self-Service Admin login?
I am getting tired of telling users to click the "domain users" login when they get the the ADSSP main login page. I have tried the option to remove the admin login, but I need to access to the admin page often enough that I don't want to have to login to the server every time I need to access that page. Is there some way to either make the "domain users" tab come up first?? Or add a link to it somewhere while still keeping the domain user login in the forefront??
Manually added software gets removed again on scan
Hi guys, This should be reproducable: Manually add/create a software package (assume this one does not get scanned automatically because this is a custom made application and is just a copy action to the file system, and not an actual setup file to install it - we indeed have vendor-specific custom made software). Make it's software type Managed. Add the appropriate licenses if neccessary (i did) Go to the workstation that has the software, then click Relations tab, then Add Relation --> Container
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