Unable to raise new ticket
I have been setting up a number of techs who will not have full access to the system (our current techs have the SDAdmin Role).
The new techs have a custom made role - 'Standard Tech' and nothing else however, when they try to raise a new ticket, the following error occurs -
Request does not fall under your permitted scope.So you are not authorized to update the same
Obviously I have some settings incorrect but I don't know what!
Please help.
Thank you
The new techs have a custom made role - 'Standard Tech' and nothing else however, when they try to raise a new ticket, the following error occurs -
Request does not fall under your permitted scope.So you are not authorized to update the same
Obviously I have some settings incorrect but I don't know what!
Please help.
Thank you