please help me with a mysql query report
Dear support team , please help me create a query report that our new boss asked. we are using version 7604 and MySql. the report is a MONTHLY report , its' columns are : 1. ID : not request id, but the sequence number of record in this report, starting from 1 2. Create Time: request created time , displayed as yyyy-mm-dd hh:mm:ss 3. Dept: the requester's department 4. Requester: the requester name 5. Tel: the requester's phone number 6. Engineer: the first technicain assigned to this request 7.
wan agent: no connection?
Hello, I have a problem with the wan agent. It can't connect to my server on DMZ and ports are open. This is the log computer.log: ...... AgentSendRequest : The url to get / send in UTF8 format is given by client-data/601/ds-data/pcromain/ds-server-info.xml 2010-06-08 12:42:13 ChangeUtf8ToWideStr: utf8 is empty! InternetGetRequestEx : DesktopCentral Server & Port -> 90.xx.xx.xx : 8041 2010-06-08 12:42:34 InternetGetRequestEx : Error in WinHttpSendRequest -> 12029 2010-06-08 12:42:34 HttpGetLastError:
Will the NCM plug-in support 3Com 5500G and 4800G switches?
I see that there will be support for the 4500 and 4200G switches but no mention of the 5500G and 4800G switches. Just wondering if they will be supported as well. Thanks, Rob
I can not import the new staff from the active directory.
Sir/ Mam, I can not import the new staff from the active directory. Is there any log which I can view to check. Regards, Hassan
how to remove the device interface permanently from opmanager
While configuring Juniper BRAS,It Shown thousands of its interface,bt we want to monitor only 10 to 12 interface. is there any way to delete interface from op manager?
PDU
Hi, Is there any procedure to monitor APC rack PDUs through ManageEngine product???
Search request from customer portal
Hi, Is it possible for contacts to search for other than solution on the customer portal? Like support reps can search through conversations in requests, accounts, solutions etc. thanks Klaus
Name change
How to change the device name? I am not able to change the device name. It is showing only the IP address of the device. Kindly help.Regards,Noble.
Excluding 'bad username' from audit
Hi, I have a user account which is not created on Active Directory however it logs around 1500 'bad username' requests against various domain controllers in my network. I would like to know how to modify the audit query to ignore this user account from the 'bad username' query. Thanks in advance. Shelton
mysqld-nt: Incorrect key file for table '.\opmanagerdb\polleddata.MYI'; try to repair it
Hi, How can we resolve our problem with regards to mysqld-nt? We can no longer get data from the servers. Hoping for your assistance. Thanks. Buena
Trafic for IP not Host name
I've installed trial FA 6. Device is Checkpoint R70. I'm trying to calculate traffic for my IP but when I set filter for IP addres I get nothing. When I do filter by hostname I see my traffic. That's not acceptable. Especialy when I need calculate traffic for subnet it doesn't work.
Juniper EX-3200
Hi experts, I am unable to monitor Juniper EX3200 switch, SSG 140/240 Firewall, Foundry EdgeIron 2402/4802CF memory and CPU utilization through OpManager however i am using cacti to monitor said resource. Seeking experts guidance please. Thank you.
Traffic report on two interfaces of Cisco switch
I am currently able to see real time traffic across two interfaces set up as a backbone to another switch however I would like to see a report of the total traffic on these two interfaces over a period of time. Has anyone figure that out with OpManager?
downtime scheduler ?
I am using downtime scheduler. It is used to control the error output of load balancer. (1)The error message stops. Message concerning Web server IIS service stop (2)The error message keeps coming out. Error message that comes out when Load Balancer is stopped Does whether the error message outputs it according to the content of the message change?
ServiceDesk Plus On-Demand BETA (closed) release
We are happy to announce the release of ServiceDesk Plus On-Demand BETA (closed). This new offering is the SaaS model of ManageEngine's ServiceDesk Plus, the ITIL-compliant help desk and asset management software trusted by scores of enterprises across the globe. You can access this service over the internet anytime from anywhere and deliver effective customer support. With no IT infrastructure or software installation, it makes the whole process highly cost-effective. As of now, the service has
Generated Reports Saved in OpManager server
Hi, Is it possible in OpManager that generated reports from Scheduled Reports will be saved in a specific drive in the server itself? For now, OpManager is capable of sending the reports thru xls and pdf format on our email. Thanks.
Schedule reports
Schedule report won't run. I plan them but nothing happens. Nothing shows in the history and no email is received. I'm a licensed user of ADManager pro.
User cannot search Solutions
I've just noticed that ordinary users are not able to search our solutions database. Reps can search the database. When the ordinary user logs out the exit page gives them a summary of recent and popular solutions and from here they are able to view and them and search the databse, however thay cannot do any of this while logged in. ManageEngine SupportCenter Plus Version 7.5.0 Build 7507
Users can't access Solutions
After an upgrade to 7603 the users (requesters) can't view or search for Solutions. We do not want to open for solutions on the self-portal for non-logged in users, so altering the default self-service portal is not an option. Is this a bug or a configurable feature that is somehow hidden from the "Admin" page?
Query on requester conversations
In which table would I find all requester conversations for a workorder? I need to be able to report on this. Thank you.
can i change the date format in sdp
Hi, All date shown in sdp 7020 is like "06 Aug 2009, 12:03:45", is there somewhere i can change the format of date? you know i am in asia, people here does not think this type of date very friendly, someone even does not know what Aug means. I guess SDP is coded in Java, so i donot think this is a big issue here, i remember there is java class called Local just to deal with this kind of issue. the ideal date format for me is sth like 2009.8.06, 12:03:45, or to be better, with chinese or korean
How do you use AD Manager to find duplicate computer names
I am getting the error in Event Viewer that there is a duplicate computer name. However in DNS none show. I'm testing AD Manager and was told it could solve this problem. I need to know how?
Deploying MS Office to Windows 7
I'm tring to deploy MS office 2007 and 2010 Beta to Windows 7 but unfortunatly I'm not able to finish the process. I tried the same package to deploy it to Windows XP and it was installed successfully. Can someone Advice what is the problem. Regards.
Tech Availability Chart must be controllable via Role permissions
As mentioned alread in this thread, it should really be possible to control via "Roles" if the "Tech Availability Chart" in the Scheduler is visible or not. This should not simply be a Admin-only functionality. This is something important in the Operating area and not something relevant for an administrator of the Service Desk!
Running NetFlow Analyzer through Apache's mod_proxy
Hi, I'm currently trying to get NetFlow Analyzer running through mod_proxy so I can remove port 8080 from my firewall. I've got the proxy part working, but the problem is all the URLs constructed by NetFlow are all /jsp/<blah> when I need them to be /netflow/jsp/<blah> Is there a setting somewhere in the app that I can set a new base url/directory from? Regards, Sage.
Request Properties --> "Completed By" field required
We have the need on the Request Properties page to show who marked a request complete... There is already a "Created By" field, but for tracking purposes, we require a "Completed By" field. Can this please be added to the next release of SCP. dcc
Windows 2008 SNMP Trap service quandary
Support Ref # 4238770 Trying to get traps processing from a Netapp Filer and IBM DS3400 storage array in Opmanager 8051 (MSSQL) running on a Windows 2008 server, a colleague of mine has hit this problem. If the SNMP trap service is not running, you are unable to use SNMP to monitor any servers - authentication fails. However if the service is running you can monitor servers but you can't receive any traps - I guess as the port is in use? Does the windows SNMP trap service control the processing of
DesktopCentralAgent installation in silent mode
hello, sorry for my bad English, I want to install the agent in silent mode: with the command "...\directsetup\DesktopCentralAgent.msi /qn" it works for the first part but then I have the window "connection setting for server communication" with DCServername, DCServerport and DCServerip and after the window: "Proxy setting". What orders are to be added to deploy the agent completely silent. Thank you.
Cisco 831 misses sending OUTBOUND flow?
Hi, I am using NFA v8 (build 8000) and monitoring 10 interfaces. Strangely I have a Cisco 831 router (provided by service provider) which always send only INBOUND flows without the OUTBOUND. I can confirm this from my ME NFA console as well as from Solarwinds realtime NFA. Can you pls advise if there is known issues with this Cisco 831? FYI, IOS is: c831-k9o3sy6-mz.123-11.T.bin Regards, Chin
Setup problems with pop email account
HI I am having a problem getting emails from a pop account. Sending via the same account works fine. The issue occours when I fill the pop details in on the mail server setting page and press save I get the following message. FAILURE : Email Settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox. X I have used google mail to test the pop account and can grab emails from the pop account with no problem. I have also
requester name with �
Hello, I have some requester with a "�" in the name. They can choose their name in the request, but when they click add request ServiceDesk says "requester doesn't exist". Please fix it.
Used disk space difference over time
Hi In order to provide Capacity Planning info it would be nice to have a "growth" report, be it in MB, GB or % for each partition on each server so I can estimate when drives are liekly to fill up. If this is in development I apologise :) In the meatime is there anyway I can get this infrom using a SQL Query as I am using MSSQL database back end for OpMan 7020 Many Thanks Ben
Application Manager Url POST parameter changes !
Hi , We are using Application Manager 9 Build 9110. M trying to monitor a URL having Post parameter . When I pass the POST parameter from AppManager , it gets appended by ":" when it hits the url site resulting in "invalid parameter" error . Pls help .
Associating a Group to a Site
I feel like this should be an easy answer, but I've had trouble finding it. When editing a Request, you can choose a "site." Problem is, if I choose a specific site, I can't choose a group. I'm assuming it's because the groups aren't associated with a site. How do I associate a group with a site? Thanks. ~James Murphy ServiceDesk 7.6.0 Build 7606
Browser Support
Does anyone have any idea when Opera and Safari support will be built in, or if there is even a plan to do so?
CBQOS MIBS needed
What are the minimum SNMP MIBS needed for Netflow Analyzer to query and capture CBQOS stats
Incorrect Bandwidth setting
We are trialing you netflow analyzer and have setup netflow with all of the recommended settings on two of our edge routers that have gigabit connections to the internet. Even though these routers are moving on average over 100MB to 660MB of traffic the analyzer is reporting average speeds of 40 and 20 Kbps respectively. I have followed every one of your online docs about bandwidth reporting and can't seem to get it to report correctly.
OSD Error : E00640022:Unsupported protocol - solution suggested
Hi Folks Yet another popular error case. Scenario Imagine you have two computers, one has the required OSD Server components OSD License Server, OSD Server and OSD Management Console. The other computer has 'OSD Management Agent' installed. Now trying to connect the second computer for creating a new master image fails with the error E00640022: Unsupported Protocol. Agent on the remote computer does not support creating/checking image protocols or it has a different version. Here are the suggested
Packets/flow
It occasionally happens that I have connections on my network that don't transmit a lot of volume, but they transmit a huge amount of tiny packets, chewing up CPU on my routers. It would be nice if Netflow Analyzer had a report that could show source/destination information for IN/OUT flows sorted by number of packets, not just volume. As it stands when I have an issue, I have to configure flow top-talkers on the affected router(s) and sort by packets to find these, but this doesn't show me anything
Flows Rcvd:?
What does "Flows Rcvd:" means in Netflow Analyzer? Is it flows rcvd in last 10 mins, last hour etc.? This value gets reset to zero after sometime on the central server but its not zero on the collectors, is it a bug?
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