URL Monitors Not Working
Hello, 1) When I edit the url and click "CHECK NOW" the following is returned: The URL http://www1.euro.dell.com/content/default.aspx is down, Reason : Host Unavailable. 2) When I add a URL to monitor on a waiter bug. I do not have any more access to the waiter. (sample my server name: INSP-WEB-01) ERROR: 'Unable to fetch Managed Object details for the object: XXXXX' Configuration : Opmanager 7 (7010) & Mysql OS : Win2003 SP2 Thanks for your help. Regards, Raphael
Creating New Request Template Problems ,
When creating a new template , I am unable to add a URL in the technician template ,(in the Description area) but can add it in the requester template . I cannot save changes to the Requestor Description Area , It sets itself to the technician description regardless of what is typed in in the requestor area.
Adding a meaningful Dashboard to a business view.
I am running a OpManager build 8051. Currently, I have a business view configured for another person to login and check the status of his servers. He has full control of that business view only. My question is, the Dashboard tab that "comes with" any business view I create has four widgets by default. The first problem is that they are "Availability Distribution", "Availability Stats", "Average Availability" and "Top-N Least Available", all of which don't seem to work and/or are useless. The
[Forum] - Follow hotfix/sp announcements ?
Hi ! Is there a way, either with the forums or with a mailing list, to follow the releases of Hotfixes or Service packs for Opmanager ? I looked and there seem to be no way to "Follow Opmanager Announcements" but only "Follow Opmanager", wich is not what I want. There is an option to follow "Sub-Forum" but Announcements is a category and not a subforum, so it doesnt work. I tought that I could "Follow Opmanagersupport" (user) but the hotfixes are not always posted by this account, (Since
[Device Snapshot] - Custom type encoding
Hi, When creating a custom device template, the name can contain characters as à é or è, the display is fine everywhere (well, in 2 of the 3 places I saw it) I've seen the device type except for the Device snapshot "read-only" view where the characters are displayed with a ? instead. The strange thing is that in the edit view, the drop list shows the characters correctly. It shows correctly in the Device template list too (Admin - Device Template). So there is probably a way
Software Deployment
I just about went crazy on my first software deployment from "Access Denied" messages until I found this article. I had to use both Copy and RunAs in order to get a successful install. But now I have the following questions: 1. Why must I specify RunAs when Desktop Central already has the same credentials stored under Admin > SoM > Edit Credentials. They are exactly the same credentials. Should not Desktop Central simply use these credentials by default? 2. Why must I specify the MSI Root
Move Servicedesk Plus to SQL
Are there instructions on how to move Servicedesk Plus to a Sql 2000 server? Version : 6.0.0 Build Number : 6006
Phone in Requester Field
Hi, I want to see the contact number mentioned in the requester details to be seen in To-Do List of Technicians. How to do this. This will help my Service desk to call the requester and talk to them. Currently my Technician can see this details only once he opens the call. Thanks
Problem when adding a new request template
A fix was applied by the support team last week which cured a problem with additiona lfields that had been added. However when I now try and create a brand new template, i.e. clicking on Save, the screen reports: 'Processing. Please Wait....' and simply remains like that indefinetely. Please help. Actually - I've now received a message stating 'Request Template Save Failed'
Department and technician
In a configuration like this: Site 1 Department 11 Department 12 ... Site 2 Department 21 Site 3 Department 31 there is a way to configure specific technician for department? I need a person that could see and manage only request from his department. At this point i could only see a workaround like this: Site 11 Department 11 Site 12 Department 12 etc but i don't really like it. Any suggestion?
Wrong Time Showing
Hello - I am running ServiceDesk Plus release 7600 and noticed this afternoon that the clock showing in SDP is off by an hour. The server is showing the correct time but the application isn't. Any ideas what needs to be changed for this to be correct? Thanks Dennis Rhine
Problem with mail server settigns
Hello, since we intalled Exchange 2007 we have problems using the mail fetching. When we were in SDP v6, we could use the POP configuration. But now that we are in SDP 7.6, neither POP nor IMAP configuration works. For IMAP the message is : FAILURE :Email Settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox For POP : FAILURE :Email Settings saved successfully. But error occurred while trying to check connection with mail
Mail stops fetching - 7.6.0 Build 7605
We seem to be needing to stop and start our manage engine service on our 2008 server 1 to 2 times per day because manage engine stops fetching new mail. I noticed we are also getting this error message in event viewer I assume this must be related? APPLICATION Source - MySQL Event - 100 Can't open and lock time zone table: Table 'mysql.time_zone_leap_second' doesn't exist trying to live without them Any ideas? Thankyou Brendan
Using the Http URL to post soap request comes back with an error
When posting a soap request to a server to check the status of it Applications Manager reports. url = https://xx.xxxxx.com/xxxx/OTAReceiver/soap-messaging Request <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"> <soap:Header> <xxxx:serviceHeader xmlns:xxxx="http://www.xxxx.com/ota/soap"> <xxxx:service>OTA_PingRQ</xxxx:service> <xxxx:version>2007B</xxxx:version> <xxxx:requester>xxxx.com</xxxx:requester> <xxxx:serviceVersion>1.0</xxxx:serviceVersion> </xxxx:serviceHeader> </soap:Header>
What does Reset Password do?
When you click reset password for a user, how do they then login? What password do they use?
Fetching email from Outlook
Hi, I was testing email request using my email account in Outlook. I set my email account in Mail Configuration in Admin, and it fetched all my emails in my account (which is correct). However, it transferred all mails instead of just copying them to app. Is this the way it should be? I don't keep any email request in the email account? Thanks,
False Alarms - Application Manager 7
We recently upgraded to 7.0.1 and now we are getting constant false alarms. We monitor 4 applications/processes on 4 different Linux systems. I even set the threshold higher for critical to 5000 for 4 consecutive polls but still get alarms. They report down and then minutes later report up again. What is wrong with this application manager? We used to get this on rare occasion on the previous version, but after modifying the threshold it seem to be more accurate. Any ideas? Anyone else having this.
Process monitoring problems
Hi, I need to monitor a set of processes for a specific time period every day. How do I include this time period as part of the process monitor? Also, If a particular process goes down, is there anyway all the details about the process like its complete path and commandline arguments can be included in the email alert that is sent out?
how to reset the mibs Opmanager application without having to reinstall?
how to reset the mibs Opmanager application without having to reinstall? Build Number : 8051
Trialing Software... I like it so far but one major issue.
Hi, I've downloaded the 30 days trial and so far I like the software. It is quite nice. However my "intranet" reports don't seem to be reporting what I would expect. I have an ASA runn 8.0 code. I am sending my syslog traffic from the inside interface. I have configured my intranet settings as Networks : Net :192.168.0.0 Mask :255.255.0.0 I set this a few hours after the firewall started sending logs, however this was a few days ago. Looking at the Intranet logs from today only Top Internal Hosts
Software Deployment order
I have 3 MSI's to install to a group of machines. They must be installed in a specific order. The only way I found to specify the installation order in a single configuration is to number the package names when I originally create them. Is there a feature to choose the installation order? Thanks!
Trigged alerts
Whe have a netscreen SSG5 sending syslog to the analyzer, but when whe click on View Syslogs whe dont see anything. When whe import the syslog then it will show Atacks etc. So must whe do this by hand?
Requestors being added automatically
Hi everyone, I've noticed in our service desk software under requesters, the list continues to grow. I've turned off the feature that automatically adds unknown users, but it still does. I'm sure our setup has something to do with it. Users call and if we don't answer, it leaves a voicemail recording in the helpdesk email box with that users number. Service desk periodically goes out and grabs the emails, and imports them in. The problem is each time it does that, it adds the number as a requester.
MS Outlook Integration
Do you guys plan to integrate SD with Microsoft Outlook, for example when user sends email using Outlook to convert email in SD request or maybe some kind of toolbar in Outlook that would automatically login user to SD. thank you, Stevo
Re-assigning Products to different Product Type
I have seen this issue on the forums before but it doesn't appear that there is a direct answer for it - I have also been working with ManageEngine Support and they are not able to figure it out. Here's the issue. I am trying to re-assign some of my Products to different types (Specifically, I created a product type called "PC Laptops" and I am trying to assign some of my laptop models to it, so they are out of the default "Workstations" Product Type. I was able to do all of my models with the exception
Can't stop email fetching
I have a problem, when i convert database from MySQL to SQL server, Mail server feature don't work. A message is raised: FAILURE :Error occurred while updating MailFetching Please report the problem to the system administrator, with the Error Code - 1,272,958,391,500.
Calculatet field
I need to create a field and in final a costumize report to calculate time spend of every requester. For example: total time= ending time - starting time. Please could you hepl me Please
Change and Lock down Screen resolution
I need to be able to Change all screen resolutions to 1024x768 and lock it down so the user cannot change it. Is this possible with Desktop Central? Jamie
Issue with Query
Hello, I received this query to do a report on all workstations with a particular software and it works for some software but not for running a report on Adobe. select WORKSTATIONNAME from SystemInfo where WORKSTATIONID IN(select distinct WORKSTATIONID from SoftwareInfo sinfo LEFT JOIN SoftwareList slist ON sinfo.SOFTWAREID=slist.SOFTWAREID where SOFTWARENAME='Adobe Acrobat 8 Standard') We have several versions of Adobe in our environment and I'm trying to do a search on just the version 8, and I
Intelligent patching
Suppose I have a list of 5 machines in "Highly Vulnerable Systems" with various missing patches. I then tic the upper check-box to choose all 5 machines, then click Deploy Missing Patch and deploy the configuration. I presume that this configuration will selectively attempt to individually apply only the specific patches needed on each of the 5 machines, but when the configuration runs it produces some errors as if an attempt had been made to apply all patches to all machines. Although the applicable
Configure SNMP V3
Can somebody guide in how to go about adding network device using SNMP V3?
Default SD+ Refresh set to 3 Minutes - can we get it set back to 1 Minute?
Just upgraded from SD+ 7514 to 7605. Noticed in the release notes that the refresh was auto changed to 3 minutes. We've never had any problems using the 1 minute refresh. Is there any way we can set it back to 1 minute? thanks - Joe Zimmerman
Automatic patch scans
How often do automatic patch scans occur and can the interval be changed or scheduled as a configuration? Thanks!
Purchase
Hi there, Hoping you could assist. We have just installed Service Desk Plus and this is the first time we want to make use of the purchasing system. What I want to achieve is the following: I need to be able to have more than one person that approves a single order before it comes back to the person that requested the order. This needs to come in the form of a workflow however. So once person one has approved the order a mail is sent to person two to approve that same order before it is sent back
Prefix for Request id?
Hi, I am playing around with SupportCenter Plus 7.6 trial version. I wanted to set up prefix when the request was created. Is this possible? If yes, how do set up? Thanks,
Task reminder link does not work
When recieving a reminder for a task the URL contained within the task is not valid. The problem appears to be due to the omission of an 's' in the http:// section. The following was sent: http://<Machine>/tasks/CUDTask.jsp?TASKID=1201&MODE=Edit But it should have been: https://<Machine>/tasks/CUDTask.jsp?TASKID=1201&MODE=Edit There is also no link in the reminder to the original request, which also can't be accessed from the task once the 'correct' URL is opened. This means that working out what
Share Customized Announcements or Solutions for different customers
Gentlemen, There are situations in which applicants need to share information for some customers, such as service pack, hot fix, warnings, news, etc.. But in many cases those warnings are specific to some versions purchased by these customers and as such can not be viewed by other customers that share generic information product. My suggestion is to use the feature to share reports in a manner similar to the solutions and warnings. Another suggestion is to utilize a choice like that existed when
Change IP-Group name
Hi, is it possible to change the name of IP-Groups? I have definene a lot of groups (200 Groups on 4 servers) and must change the names. But in the ip-group-administration only groups can deleted.... Thanks Tom
Transfer ELA to a new Server
I have seen a post (possibly on the old forums) about transferring ELA to a different server - I'm obviously being stupid because I can't find it again - any chance someone could show me a link to the relevant article ?
Users/requesters - which "bit" counts as the identity?
A long time requester who was in a senior position at one of our clients has left and joined a competitor. If we just change his contact details (telephone, email address etc) am I correct in assuming that he will still be able to see the requests that he placed from his old position when he logs in to the portal? Or does the account identity centre around the email address, or the login name or...? Which items do we need to change to prevent a user accessing the old data? Thanks - Terry
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