wan agent: no connection?
Hello,
I have a problem with the wan agent. It can't connect to my server on DMZ and ports are open.
This is the log computer.log:
......
AgentSendRequest : The url to get / send in UTF8 format is given by client-data/601/ds-data/pcromain/ds-server-info.xml
2010-06-08 12:42:13 ChangeUtf8ToWideStr: utf8 is empty!
InternetGetRequestEx : DesktopCentral Server & Port -> 90.xx.xx.xx : 8041
2010-06-08 12:42:34 InternetGetRequestEx : Error in WinHttpSendRequest -> 12029
2010-06-08 12:42:34 HttpGetLastError: The attempt to connect to the server failed.
InternetGetRequestEx : DesktopCentral Server & Port -> 90.xx.xx.xx : 8041
2010-06-08 12:42:55 InternetGetRequestEx : Error in WinHttpSendRequest -> 12029
2010-06-08 12:42:56 HttpGetLastError: The attempt to connect to the server failed.
InternetGetRequestEx : DesktopCentral Server & Port -> 192.168.114.xx : 8041
2010-06-08 12:43:17 InternetGetRequestEx : Error in WinHttpSendRequest -> 12029
2010-06-08 12:43:17 HttpGetLastError: The attempt to connect to the server failed.
InternetGetRequestEx : DesktopCentral Server & Port -> SERVER-AV : 8041
2010-06-08 12:43:20 InternetGetRequestEx : Error in WinHttpSendRequest -> 12007
2010-06-08 12:43:21 HttpGetLastError: The server name could not be resolved.
InternetGetRequestEx : DesktopCentral Server & Port -> SERVER-AV : 8041
2010-06-08 12:43:23 InternetGetRequestEx : Error in WinHttpSendRequest -> 12007
2010-06-08 12:43:23 HttpGetLastError: The server name could not be resolved.
AgentSendRequest : Last Access Address is 90.xx.xx.xx
ProcessRemoteOfficeXML: RemoteOffice xml not available
ProcessConfigurationPolicy : Process Configuration completed. Hence going to stop the logging engine.
@@@@@@@@@ End of ProcessConfigurationPolicy Method @@@@@@@@@@
-------------------------------------------------------------------------------------------------------------------
ProhibitedSoftwareUninstallation : Going to uninstall the configured prohibited software ...
execute : Current Working Directory : C:\Program Files\DesktopCentral_Agent
execute : Executing Application Source : bin\dcuninstallsw.exe
execute : Set Working Directory : C:\Program Files\DesktopCentral_Agent\
execute : Process successfully created for application bin\dcuninstallsw.exe
Message : Opération réussie.
execute : Remarks from the CreateProcess is Opération réussie.
for the executable bin\dcuninstallsw.exe
ProhibitedSoftwareUninstallation : Successfully called dcuninstallsw.exe. Remarks : Opération réussie.
....
I can ping the server from the computer.
At what level the problem is situate?
Thank you.
Romain
(sorry for my bad english)
I have a problem with the wan agent. It can't connect to my server on DMZ and ports are open.
This is the log computer.log:
......
AgentSendRequest : The url to get / send in UTF8 format is given by client-data/601/ds-data/pcromain/ds-server-info.xml
2010-06-08 12:42:13 ChangeUtf8ToWideStr: utf8 is empty!
InternetGetRequestEx : DesktopCentral Server & Port -> 90.xx.xx.xx : 8041
2010-06-08 12:42:34 InternetGetRequestEx : Error in WinHttpSendRequest -> 12029
2010-06-08 12:42:34 HttpGetLastError: The attempt to connect to the server failed.
InternetGetRequestEx : DesktopCentral Server & Port -> 90.xx.xx.xx : 8041
2010-06-08 12:42:55 InternetGetRequestEx : Error in WinHttpSendRequest -> 12029
2010-06-08 12:42:56 HttpGetLastError: The attempt to connect to the server failed.
InternetGetRequestEx : DesktopCentral Server & Port -> 192.168.114.xx : 8041
2010-06-08 12:43:17 InternetGetRequestEx : Error in WinHttpSendRequest -> 12029
2010-06-08 12:43:17 HttpGetLastError: The attempt to connect to the server failed.
InternetGetRequestEx : DesktopCentral Server & Port -> SERVER-AV : 8041
2010-06-08 12:43:20 InternetGetRequestEx : Error in WinHttpSendRequest -> 12007
2010-06-08 12:43:21 HttpGetLastError: The server name could not be resolved.
InternetGetRequestEx : DesktopCentral Server & Port -> SERVER-AV : 8041
2010-06-08 12:43:23 InternetGetRequestEx : Error in WinHttpSendRequest -> 12007
2010-06-08 12:43:23 HttpGetLastError: The server name could not be resolved.
AgentSendRequest : Last Access Address is 90.xx.xx.xx
ProcessRemoteOfficeXML: RemoteOffice xml not available
ProcessConfigurationPolicy : Process Configuration completed. Hence going to stop the logging engine.
@@@@@@@@@ End of ProcessConfigurationPolicy Method @@@@@@@@@@
-------------------------------------------------------------------------------------------------------------------
ProhibitedSoftwareUninstallation : Going to uninstall the configured prohibited software ...
execute : Current Working Directory : C:\Program Files\DesktopCentral_Agent
execute : Executing Application Source : bin\dcuninstallsw.exe
execute : Set Working Directory : C:\Program Files\DesktopCentral_Agent\
execute : Process successfully created for application bin\dcuninstallsw.exe
Message : Opération réussie.
execute : Remarks from the CreateProcess is Opération réussie.
for the executable bin\dcuninstallsw.exe
ProhibitedSoftwareUninstallation : Successfully called dcuninstallsw.exe. Remarks : Opération réussie.
....
I can ping the server from the computer.
At what level the problem is situate?
Thank you.
Romain
(sorry for my bad english)