Uninstall OFFICE 2003 - Deploy OFFICE 2007
Here at Highlands & Islands Fire & Rescue Service in Scotland we have installed a trial version of Desktop Central which I must say we are very impressed with so far. What we are trying to do is this:- We have over 500 machines within the service which are currently using OFFICE 2003 but we would like to use Desktop Central to test a few machines by Uninstalling OFFICE 2003 and deploying OFFICE 2007. However, when we are trying to do this OFFICE 2003 uninstalls using the MS Uninstall tool from
OpManager installation w/o built-in MySql
Hi, Is it possible to install OpManager without its built-in MySql?Casue we are planning to install MySql separately. Hoping for your advise. Thanks.
Group E-Mail setting inside Technician group
Hi Support, Could you explain me more details about Group Email inside Technician group? what it is use for? Thanks, SOPHAL
SSL for ADSelfService Plus with Microsoft Certificate Services
Hi guys, I'm trying to configuring SSL for ADSelfService Plus. I need to use Microsoft Windows 2008 R2 Certificate Services instead of verisign, comodo, godaddy. Have you never used it ? Thank you in advance. Giovanni Coa
Custom User Role
Is there a way to create a user role that will allow those users to view/edit all requests, but only be able to close their own requests?
Adding two domains
Hello, I'm testing ADSelfserver plus and I have problem adding a second domain. I can add the first one .... ex : test.com Then I try to add the second one : test-dev.com I have no error message as if it was added successfully but it's not showing anywhere. If I try to add it again, I have a message saying that the domain is already added (so it's been added but not showing up). Now....if I delete the first added domain (in this case test.com), then test-dev.com appears ! If I add test-dev.com
How to handle Software Assurance in Software licensing
How do people handle software assurance in the software licensing part of asset module? Ive just realised that i have both licenses with SA and licenses without. I can see this may cause much pain in the future, Especially when you use SA to upgrade and deploy a newer version of an application. Do you make seperate entries with expiries for the SA software and no expiry for the non SA software?
MPLS Aware Netflow - traffic stats are too high.
Hello, I am running a trial of prof edition v8.0. I have enabled flow caching and export on a Cisco 7206 PE router. My config is below. My traffic stats are as much as x10 too great on the analyser. Any suggestions? There are no esp or gre tunnels terminating on the device. The analyser has correctly identifdied the interfaces as Fast Ethernet. Could the issue relate to the fact that mpls aware netflow has been enabled? ip flow-cache timeout active 1 ip flow-cache mpls label-positions 1 2 ip flow
Full Inventory Report
Hello People, Can you please help me ... I have to do a full inventory report per Machine. My report must have, all hardware infos, software infos, etc... It's for a validation process and a process ask me to print out a full inventory report. Can someone give me a sql query to do that ?? Thanks a lot ! Regards, Gr�g.
Is it possible to parse incoming email Subject Headers?
Is it possible to parse incoming email Subject Headers, and then open or not-open tickets based on Header information. For eg, if the Subject Header contains a ticket number that already exists in the system but from an email ID that is not related to that ticket, then do not open a new ticket.
No report for CPU Speed and RAM
I try this application. There is no report for CPU Speed and RAM. I must enter each workstation item to monitor cpu speed. I want to monitor current computer baseline of all computer. Is this application can do? or is there other way to do it? ( I try to use workstation filter, I think it has a bug - the result is exactly wrong. ) Thank you puvana
Screenshots In Emails
Hi, When a user submits a request and pastes a screenshot into the email request, the screenshot appears fine in Helpdesk and displays properly. When the notification email is sent out to the technician to inform them that a new request has been created, the screenshot doesnt disply, and a red cross appears in the top left corner of the frame of the image. Any Help Anyone Please ?? Thanks
Netflow v8 + Patch ( Seeing src / dst IP as 0.0.0.0 )
I have just installed Netflow v8 with the patch. Now I see my top talker is as per the attachment. Everything else seems to be fine. I am running an MPLS based network This is my router config for netflow ip flow-export source FastEthernet0/0.2 ip flow-export version 9 ip flow-export template options export-stats ip flow-export template options timeout-rate 120 ip flow-export template options refresh-rate 25 ip flow-export template timeout-rate 90 ip flow-export template refresh-rate 15 ip flow-export
Error scanning asset - Workstation refers another Object
When manually scanning an asset I get the following error. FAILURE :One of the attribute of the Workstation refers another Object which does not exist. Hence cannot add this workstation I have come across this post, but it is not specific to SD+: http://forums.manageengine.com/?ftid=49000002688581 Other assets are scanning in ok. What can I do to correct this problem.
Migration of Standalone ELA to Managed ELA server
Hi, I have preformed the migration of our Standalone ELA Server to a managed Server, all went smooth. I have also been able to set this Server up under the Admin Server as a Managed box. The question i have is that i want to setup the communication between the two over HTTPS rather then HTTP. Can you advise what i need to change on the Managed Server. I believe i only need to edit the managed server properies on the Admin box to change it to Https, for that side. Cheers, RH
Does OpManager support Windows 2008 R2
Just wondering if Windows 2008 R2 (x64 only) is offically supported. The system requirements only lists Windows 2008. Cheers Chris
Netflow Analyzer 8 Problem - Operator has no network snapshot or widgets
Hey, I have created a couple of users with operator privileges however the accounts get no network snapshot or ability to create dashboards. There are also no widgets available. The admin accounts seem to work fine. Am I missing something here but should all users get at least the network snapshot dashboard? Thanks
Adding survey in close request page...
Hi, is it possible add a survey in close request page or we can put the survey link in the request close page? thanks and regrats. Murat Şikar.
Edit thank you page.
Hi. After close request open a Thank You page. I want to edit this. Is there a way to do it?
Unable to Scan Asset
Hi There ServiceDesk, I am unable to scan an asset within the ServiceDesk, the asset has been imported from AD and the system knows it's IP Address, however, when i attempt to scan it i get the following message. FAILURE :Either access denied for the user or the remote DCOM option might be disabled in the workstation. I have been advised that the windows firewall is causing this issue. I am unable to disable the firewall (Corporate Policy) and would like to know if there is an exception that i can
Time spent
We are evaluating ServiceDesk using the free version. I need to create monthly reports on time spent to resolve each issue. Is there a mechanism to do that?
Spell Check no longer red underlines on check at all
Now when performing a spell check the missspelt items are not even highlighted in red during the spell check any fix ? version 7608
merging of two ServiceDesk Plus systems
We are merging two of our SDP systems. Is there a way to "export" our open tickets from one of the systems and "import" them into the other?
Attached files
Hi, As a suggestion, SC+ could be accept attached files in time entries and resolution. It can save a lot of time. Thanks, Marcelo Romera
Rules To Automatic Open Request
Is there a way to create rules to set the request parameters automatic. Something like if in the subject there are "Account Name ************ " the system use this tag to open the request. Thks, Kyner
Why are there two priority settings for Business Unit and Global?
Hi, I have 4 priorities (Low, Midium, High, Test) set in Global settings. I also have 2 priorities (Normal, Urgent) set in Business Unit settings. It seems like Global priority setting does not affect Business Unit setting at all. So, what is the purpose of Global priority setting? I thought it would be good if you want to stadardize priority through your entire system, you can enable Global priority setting. Otherwise, use own priority setting in each business unit. Thanks
Netflow Upgrade and Migration (huge db) v6 --> v7
Hello, In my company are planning move from Netflow 6.0 to 7.6.... I'm just start working with Netflow, so I hope someone can help me with these Issues. 1. Is the version 7.6 the latests stable one in the v7 family ?? Can I install the v8 version with my current license ? 2. We are planning some minor-tests preparing for the big upgrade, the main issue is if we can migrate all the database from version 6 to 7 without problem, I read some post where talks about migration between same build version,
Eventlog Analyzer 6.1 installed on ubuntu 10.04 server 32bit
Issue I am having is once I successfully install the software. I cannot add a new host. I click on add new host and the screen flickers once. I had this problem with 64bit version so I decided to use the 32bit version. Still doesn't add hosts. Any help would be great.
Clickable Links
I am currently adding a URL to my assets which is mainly being used for Dell machines. This is to show things like the warranty information and other additional information. It would be great if ManageEngine could recognise that I have entered a URL into the custom field and make this into a clickable Hyperlink. Thank you
Contact vs Multiple Clients
Hi, My company has a environment where a unique contact can open requests to multiple clients. There is any way to do that in the Support Center Plus? Thanks, Marcelo Romera
match a phrase in a report criteria
Hi, I want to generate a report matching a specific phrase. For example I want to find a log messages with exactly the string: "logon type: 10" There is a way to define this in a report? The comma don't help me... and if I define "match all" the result is not what I want. Thanks for your great job! Alessio Susi
Lock Request Changes
Hello again, If two technicians take a request at the same time, both of them can make changes on this request, but it's a little bit dangerous, cause we'll use an unecessary resource an different actions will be taken at the same time. There is a way to lock the request changes when someone is editing a request? Thanks, Marcelo Romera
Spell Check
Hi, Can I use Spell Check in other language than English. I need it in Brazilian Portuguese. Thanks, Marcelo Romera
Priority Color
Hi, I have a suggestion to Support Center Plus: We always need to identify easily what's the priority of the requests and my team believe that if we can use colors to identify it in the Resquests page, we can do our jobs faster. See an example to be clear: Thank you, Marcelo Romera
Time Entry
Hello guys, Actually all Support Reps can add a new Time Entry Type, but it doesn't work as we got different entries with the same meaning. I'd like to leave only some options without change permission. Is it possible? Thanks Marcelo Romera
Creating a New Contact
Is there a way to insert a new contact trough the request page ? Like showed below: Or something better if the contact doesn´t exist the system could open the list of the contacts of that account with the fields to insert the new Contact. It´s interesting with we can define the fields that is obligatory to insert a new Contact. Thanks, Kyner
Request category tree
Good morning fellow users: I have been doing some research and building a category tree for my requests. I wanted to see if anyone could share their category tree for service requests for comparison. I've got the high level broken out pretty well for the basic, desktop, printer, server, network, telco, etc.. I'm curious as to how you guys broke things out after that. Any help is most appreciated.
ServiceDesk MySQL to MySQL x64 Installation on server.
Hello Everyone. I currently have MySQL x64 running on the same server as ServiceDesk Plus can I move the database over to my install on MySQL and stop using the one provided with ServiceDesk. I'm not sure what the process involves but I would appreciate if anyone can point me in the right direction. Many Thanks Matt Gibson
Support for Cisco IPSLA - VOIP Performance Monitoring
Hello All, Now NetFlow Analyzer supports Cisco IPSLA based VOIP performance monitoring. Please send a mail to netflowanalyzer-support@manageengine.com to try this feature. Thanks Raj
How to monitor multi location
How to monitor multi location network from one location. I want my all location network On big Screen trough Maps if somthing goes wrong it will buzz me
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