Need to acces database - Running on Linux - Tochange the request start number
Hi I have seen the queries to change the number where tickets start from however I can not seem to access the database in my linux ServiceDesk installation. Can someone provide some help and point me in the right direction to acces the database and change the starting request number to 2048? Thank you. JW
Edit login page
Hi, I'm testing Service Desk Plus and I want to edit the login page. Is there a way to do it? I've already seen something done but I don't know where is the login page to edit. Thanks in advance.
Apply license
My trial of ServiceDesk Plus expired, so I received an extension license, but I can't apply it through the GUI because of the expiration. Is there a way to apply it without the GUI, or do I need to reinstall everything?
Tracking TIME SPENT enhancement
BACKGROUND We currently run multiple reports to track our technician's workload, and use this information to assist with 1) load-balancing, 2) responsibility reassignment, and 3) hiring decisions. We have a number of custom reports for: 1. Request time spent by technician per month 2. Request count by technician per month 3. Change time spent by technician per month 4. Change count by technician per month ISSUE We are seeing that there is ALWAYS a descrepency between the time spent reports and
autostarting eventlog analyzer
I ran the install as a service script but the service stops collecting after a certain amount of time. My setup is EVA v6.1 install on ubuntu server 10.04 64bit. Any help would be appreciated.
Desktop Central Server Space
What can I delete out of the Desktop Central Server directory that will allow for me to install the latest patch. I only have 3GB of space left on the drive and the newest patch says it requires like 5GB of space. My patch folder has doubled since we are now able to keep other applications up to date. My hard drive is full and I do not want to delete anything that would stop desktop central from working. I finally have almost all of my computers up to date and have quite a few configurations
How is response time work?
Could you please tell me, how is response time work? and also how is technician response to requester within reponse time specified in SLA? Thank You Namfa
Prompt for category completion before requests can be closed?
Hi, I have an issue where requests are being closed without any category information being selected. Is there a way for servicedesk to prompt users to complete the field? I dont want any calls closing that have missing categoiry information. Cheers Irvin
Archived Link
There was a link for archived files, the downloadable standalone applications on your site, which i cannot find it now, i need to download SDP version 7606 standalone .exe but from where? Kindly assist.
Bug? Merged request not appearing in destination ticket
One of the technicians here said he merged two tickets, but can't find the details in the destination ticket. From the History section: Merge by Hidden_Name, Miguel on Mon, 26 Jun 2006 18:48:01 Request Merged , Performed by : Hidden_Name, Miguel Request ID 6787 merged with this request But there's no Conversation recording the content of the ticket being merged. Is this a bug? How do we get this back? Is it possible? Justin
Duplicate Entries for One Software
Good Morning, In your process for purchasing software, it is required that the software already be in the system because you have to select a related version of the software. So we've been going into the system, adding the software by hand, and then adding it into a PO for purchase. Here is the problem. The software may be called one thing on the PO, but when a scan picks it up, it comes up as something else. For instance, Scrutinizer on an official PO is called simply "Scrutinizer." However,
NetFlow Analyzer 8 and Upgrade status
Hello NFA users, Thank you so much for overwhelming response to NetFlow Analyzer 8. We wish to acknowledge and extend our sincere thanks to Matt Goli from American Foods Group for sharing his views on NetFlow Analyzer 8 in our press release. Our support team witnessed more than 1000 upgrades last week without any issues. We have seen a lot of customers interested to evaluate our VOIP add-on and some of them shared a couple of feature requests after looking at it. Couple of issues has been reported
adding ESX3.5 Servers
Hi, after the support in this forum already solved most of my problems, I try it with the last one too. I tried adding our ESX3.5 Servers to the monitoring. I get the message "added successfully" but I don't see the device (also not in Desktops, search returns no results ...) When trying to add them again I get the message that they already exist. Then I have to remove them with the removeDBentriesNew.bat. I tried extending the SNMP timeout but still have no luck. I am not 100% sure that the SNMP
OpManager on Remote MySql 5.1x?
Can I export the mysql 4x OpManagerDB and import into a remote MySql 5.1.41 instance? I need to maintain a SINGLE MySql instance. Both are currently running on Linux (CentOS 5.5) servers Thanks :)
Delete false alarms in Application Manager
Hi Support team I want to know if I can delete all false alarms in application manager? I know that I can delete it but one by one...but How can I delete all of them? Thanks for your answer. Regards Jairo
Cannot monitor Weblogic 9.x
Receiving following error in PIA_Weblogic.log file. Manage Engine is accessing Weblogic instance 9.x with a monitor id that all default roles (Monitors, Deployers, Testers) except Administrators. Any suggestions. ####<May 27, 2010 7:42:30 AM EDT> <Warning> <RMI> <server name> <PIA> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <> <xxxxxxxxx> <BEA-080003> <RuntimeException thrown by rmi server: javax.management.remote.rmi.RMIConnectionImpl.createMBean(Ljava.lang.String;Ljavax.management.ObjectName;Ljavax.security.auth.Subject;)
Engine OpManager subscription on service packs, how do this?
How I can receive a subscription to my mail box about new updatings of the program Engine OpManager? I have not found on a site of such option. Thanks!
error adjusting requesters
I've created several requesters and pointed them to the proper center in the account. So far, so good. But, when I change the properties for an existing requesters (e.g. adding a phone number) and I click 'save', the selected center has been changed to the first listed center of the account. (The department is also resetted to the first in the list). To avoid this problem we also need to change the center/department every time we adjust a property of the requester. This is happening for all our requesters.
Problem with image display since the update to version 7601
Hi, Since updating to version 7601, emails sent to Support Center Plus who contains an image embedded in the body of mail are not display anymore. (see screen capture) Has anyone had this problem since this update? Regards Alex
Node Availability dependant on its services and processes
I would like to measure the availavility of a node not only depending on node availavility (ping) but also taking into account the services running on it. For example, if a service running on a given node goes doen, i would like to see that reflected on the node availability. Thanks in advance, Dario
Netflow available in Firewall Analyzer 6
Hi, In order to collect netflow statistics (Juniper Networks) with the Firewall Analyzer 6 software. I need to install other software to collect this netflow data, or is it integrated in the Firewall Analyzer 6 software? I know you have to configure netflow collectors but does this goes through this software? Regards
ManageEngine Backup Question
The backup procedure for the ManageEngine products is a bit of a chore in comparison to the rest of my backup system but it has to be done. I understand that there is bat files to stop the service\servers, start the backup, and restart the server\service, so it stands to reason you should be able to create a bat file to do those things in some kind of sequence and use Windows Task Scheduler to automate the backup process correct? Then my normal backup would run and the running db would not be backed
HWg-STE SNMP Temp Sensor - MIB
Hi, I have problems implementing our new SNMP Temp sensor in Opmanager. 1. The MIB I got from the manufacturer doesn't get accepted by Opmanager. I used an other SNMP browser which accepted the MIB file. I attached a screenshot from the 3rd party SNMP browser (snap.png) and the MIB to the topic. 2. I tried to add a new sensor to the Template using .1.3.6.1.4.1 (RFC-1213) which seems to be compatible with the sensor. Regarding the Opmanager SNMP browser I need .1.3.6.1.4.1.21796.4.1.3.1.4.1 which
OpManager Update Issue
I was running OpManager update from 8022 to 8050 but this installation ended abruptly. I am able to start OpManager and it works fine but when i go to About, it still shows version 8022. When i try to reinstall the 8050 update, it comes back and says that i already have 8050 update installed. I dont see updates to uninstall in UpdateManager. Is there a way i can re-run the 8050 update? Thanks
How to send from OpManager Trap to other Trap receiver?
Dear All, We have tested Trap using OpManager and AdventNet Simulation Toolkit. We sent Trap from Toolkit (using SNMP Trap Stormer) to OpManager. Work's fine! OpManager received message: "ColdStart : ADSERVER.1.3.6.1.4.1.311.1.1.3.1.3 Hardware: x86 Family 6 Model 15 Stepping 6 AT/AT COMPATIBLE - Software: Windows Version 5.2 (Build 3790 Multiprocessor Free)" In order to send to Toolkit (using Snmp Trap Recorder) the Trap (where OpManager received Trap), we have configured as follows: We have modifies
Request Status
Hello, I have a user whose allowed to view all their site's requests, but since upgrading to 7606, the status for all these is now set to 'Not-Auth' in list view. They can open the request and view the current status, and can use the filter to show a list of current open requests.
Sub category problems??
When creating a new request you are able to select from the new request panel a category however sub category and item does not appear. Please check New Category.PDF category added including sub category and items, however unable to select sub and item. Thank you
Reply Problem
Hi, Sometimes when I hit the Reply button in a case, stays there and do nothing showing a message <table width=100% ...... See the image. Also, we have a predefined template in plain text, that should look like this.. But now, every time that I reply to a case, the predefined template is lost, loosing the spaces and in a HTML Form, not plain text.. Any ideas? I have Windows 2003 Server, and the product have the build 7603.
Zoho Meeting integration
Hi guys, We have already Support Center Plus (using the professional edition with its license already) and we'd like to test Zoho meeting but we've noticed it was located in Admin-->Global setting in the past but now is not there any more. Seems the option was moved somewhere else o removed. Our question is very simple: Can we test Zoho meeting integrated with Support Center Plus? BTW: We're using SCP 7601. Thanks in advance, Roberto.
Snmp Traps is not shown after added the trap processor
Hi OpManager experts, I have difficulties when the traps processor for the 'unsolicited traps' is created, the traps doesn't shown in the alarms section. Below is the steps i did to the opmanager, 1. Install OpManager under ubuntu 10.04. 2. Start OpManager with root access. 3. send trap to the localhost ip using the snmptrap tool from net-snmp: #> sudo snmptrap -v 1 -c public localhost '' localhost 2 1 '' 4. The trap is sent, and can be seen under opmanager "unsolicited traps" 5. Create the
Poller SNMP
SNMP Poller stops after one day after launch Platform Debian 3.0, Opmanager Build Number : 8052 Total Monitored Devices : 209 Total Monitored Interfaces : 6084
Installation Opmanager
Good afternoon I just do the training in Opmanager Inspirit which is located in Brazil, and I'm having doubts on the installation Opmanager how can I get those doubts. I need an installation of Opmanager process step by step because I am doing a Discover Network Device and he is doing in monitoring the machines, and all my windows network and I already checked on all machines and the Serbian WMI and SNMP esto all correct. That if possible please send me some via email douglas.callegari@megainfra.com.br
ManageEngine Exchange Reporter Plus Launched
Hello everyone! With immense pleasure, we announce the launch of Exchange Reporter Plus, the much-anticipated Exchange analysis and reporting solution from ManageEngine. An entirely web-based solution, it provides you a profound insight into your organization’s Exchange infrastructure. Every bit of information offered by this solution plays a vital role in the following functions, which are common in the line of duty of an Exchange administrator: Resource Capacity Planning: For instance, “Mailbox
Does ELA support forwarding of logging data?
Hello; The subject says it all...does ELA support the forwarding of data that it collects to an alternate logging server? George
Did OpManager support Huawei and H3C devices ?
We have lots of customers who using Huawei or H3C network devices. But i found that OpManager did not support any of those devices, we must create device template by ourself. We did it all the time, each time when we need to install OpManager for customers, we have to recreate those device template again and again. Could you please help us ?
Hotfix 7608 released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . We have made an internal release 7607 which is not exposed / uploaded in our website, is also included in the 7608 release. Issues fixed in 7608 SD-28975 : Problem in starting the servicedesk plus if we have tables other than the default tables say systeminfoowner, systeminforequester or if any other systemtables present has
PXE-E55 Proxy DHCP error - How to resolve?
Hi Folks Quick update on the frequently raised PXE error. The "PXE-E55 Proxy DHCP Service did not reply to request on port 4011" can be due to few entries available in DHCP server. The resolve this, MS has given KB article Read more details on the blogs https://blogs.manageengine.com/desktopcentral/2010/05/27/frequently-reported-pxe-error-in-os-deployer Here is the way how you delete the options on DHCP using Netsh. Scenario The DHCP server and the PXE server are on different machines, however an
Devices not showing down.
Hi Support, I have Observed, OpManager did not show down on which devices they have Ping status "Destination host unreachable" or "TTL Expire". kindly do needful Regards, M. Furqan Akram
Extracting emails
Is it possible to extract a complete request i.e. all the fields including custom one as well as related emails. We need this fro an audit of a serious problem. We know you can get all the field extracted into a reports, but we can't find a way to extract the related emails Do anyone know if this is even possible? Thanks RJ
Report data from shell script
I want to execute shell script and dump its output in a report in webnms. Can this be dones
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