Hi,

 

Sometimes when I hit the Reply button in a case, stays there and do nothing showing a message <table width=100% ...... See the image.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Also, we have a predefined template in plain text, that should look like this..

 

But now, every time that I reply to a case, the predefined template is lost, loosing the spaces and in a HTML Form, not plain text..

 

Any ideas? I have Windows 2003 Server, and the product have the build 7603. I am using IE 8.0, but it happens in others explorers too.

 

Best Regards