Manager Views on Requests
Currently SD+ allows a Requester to show only their own requests show all their Department requests show all their Site requests This was a neat feature added in SDP in Version 7.5. I would like to however propose improvements on this feature. Some company officials would have more than one department under their management. The ability to support more than one department per Requester I think would be a common requirement. Even multiple site associations for Requesters should be supported. For
Service Desk Plus logs out when Desktop Central is running
Hi there, When I log in to both Service Desk Plus and Desktop Central at the same time, one or the other kicks me out and forces me to log in again each time I go back to it - even after less than a minute. I am using the same domain login for each...and am opening them in different tabs of IE. Any ideas?
Create request when email sent from server but not user
We have the functionality of creating requests from emails turned off for our users....they can only create a request by filling out the SDP request template. However, I would like to allow the creation of requests from an email from a server only. For example, a request would be created when a server sends a notification email of a down service to SDP. The email address would be consistent. Is it possible to allow the creation of requests from email based on email address? Thanks.
After upgrade to 7605, non-SLA requests are getting escalated at the time of creation
After upgrade to 7605, non-SLA requests (where DueBy date is null) are getting overdue at the time of creation, anyone else faced this? Any fix available? Regards
Hotfix 7608 Released
Dear Users, Please refer to the below announcement about our latest hotfix release. https://forums.manageengine.com/#Topic/49000004054066 Regards, Srikrishnan ServiceDesk Plus.
How to monitor IBM DS-3400 SAN
Hi, I have a DS3400 SAN installed. I've been able to configure the snmp community and the Trap host ip address however I can get any data from it. Does anyone have been able to setup in OPManager ? Cheers Andrew
Analog Modem on Opmanager
I have connected an analog modem on my Opmanager Server. With Windows I can connect to the modem and test it with no problems. Opmanager however keeps saying: Modem is not connected properly. Check your settings! Any ideas what i am doing wrong ?
Device Expert Service Failing to load
Hi, For some reason the device expert Service is failing to load on the Windows Server it is installed on. No Changes have happened to the Application or Server OS. Any advice. Cheers, RH
How to install patch file using command line on Linux?
Dear All, How to install patch file using command line on Linux? Patch file is in /ServiceDesk/bin folder. I have executed as follows: ./Updatemanager.sh -c select "i" enter patch file ... I have entered "ManageEngine_ServiceDesk_Plus_7_6_0_SP-0_6_0.ppm". But move as former step the repeatly. Why?
Once off login
Dear support i am still new to the forum; how to I enable once off login on serviceDesk Plus with intergrated AD
Netflow Analyzer y Riberved Steelhead
Hi. I've got some riverbed steelheads and I'm testing NetFlow Analyzer with them. I've configured the Flow exports pointing to the NFA server and it works, well, sort of. I've got five appliances (different models but same firmware, 6.0.2) and three appear on the dashboard but the other two doesn't, it's like they aren't sending any information to the NFA. I've checked and re-done the configuration, it's the same as the working ones, I've addredd additional ports to the NFA and reconfigure the flows
Embedded BMP images not displayed
When someone sends an email with an embedded bitmap and SD+ creates a ticket, the ticket shows the image as an attachment, but displays an error in the ticket description. I've included an example in the screenshot.
Customized Login Page Bug
I have customized my login page by editing the AdventNet/ME/ServiceDesk/applications/extracted.... The initial load of the customized login page is working fine. BUT if there is a failed login attempt, it posts to http://domain.com/j_security_check and displays the default login page. Could someone point me in the right direction how to fix this little bug? See attached screen shot for visual.
import from the active directory
I can not import the new employee to the service desk pus version 7.6.0 Build 7605. where as the old once are ok. Please advice. Regards, Hassan
Test Throughput between 2 end nodes
Hi everybody, I want to know if OPmanager is able to test the throughput between 2 End points and if so , how this can be done Thanks AZ
[OPManager] SUN Solaris component tempertures and RAID monitoring
Hi there, Need some help in configuring temperatures and RAID monitoring for Solaris servers and also our Dell PowerEdge 2950 servers. I tried working with the templates provided but couldnt get anywhere and I am not sure if we have the MIBs needed for it on SNMP. I am also trying with the telnet/ssh login creds for the server where i can issue ipmitool sdr list |grep degrees so i can filter some results. Can anyone assist please? Thanks.
Problem with Overdue status
Hello guys! We use a SupportCenter Plus 7012 and have a problem. When we are recieving a new request, field "created date" sets up correctly. Then our Support Rep registers this request and set up field "Priority". Based on this field and SLA rules, "Due date" sets up correctly too. When Support Rep closes Request, field "Completed Date" is correctly too. But when we use our custom report with filter "OverDue Status = yes" it shows us a full list of our requests, even if "Completed Date" less then
Serach by Request ID number no longer works after upgrade 7606
I'm positive this used to work before the upgrade.. On the left hand side under "search", if you set your search in to "Requests", we used to be able to enter the Request ID number and it would return that request. Now, it does not find anything. Can anyone else confirm that pre7606 this works and in 7606 they are not getting any result?
Monitor Wan links other than Cisco
Hi! We have several remote offices that we would like to monitor the wan links on. The problem is that we DONT have Cisco routers but we use HP and EdgeCore switches with routing capacity. How can we monitor the response time and traffic on these switches? The WAN Add-on only seems to work on cisco routers.
Enrolled Users missing from Database
Last week I was pushing GINA to new desktops and noticed that the number of Enrolled users was 200+. Today the total sits at 72. I tried to access ADSelfService via our test userid and was unable to access .
Password in clear text in URL
When manually logging in to the helpdesk, the user password is exposed in clear text in the url is the address bar when the login fails. This is passed over the network, and visible on screen. This is rather insecure, as exposing passwords with minor typing errors in them give a very good clue to the correct password. ie.: "?j_username=testusername&j_password=TESTPASSWORD"
Can't start NetFlow Analazer on Fedora 10
[root@localhost33 bin]# ./run.sh ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /NetflowAnalyzer/NetFlow JAVA: ../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx256m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl -Djboss.deploy.localcopy=true -Djboss.boot.library.list=log4j-boot.jar,jboss-common.jar,jboss-system.jar,AdventNetDeploymentSystem.jar,commons-logging.jar -Ddb.home=/NetflowAnalyzer/NetFlow/mysql
Task report
Hi I want a report with these requirement Task | Department | Created Time | Subject it will help a lot Thanks in advance
Reports by Time of Day
Hi there, I am trying to run a report by time of day which would enable us to identify our busiest times of days and adjust our shift pattern accordingly. Looking for an output a bit like this: TIME # of TICKETs 9am 10 10am 23 11am 17 etc. Is this possible? if so how would I go about setting it up? Thanks, CH
Manual import of configuration file?
Is there a way to manually import a router or firewall configuration file into DeviceExpert, instead of having to retrieve it via tftp?
AD Name Change
How do we handle a name change so the user still has access to their passwords? We use AD authentication and a user has changed their name from user.smith to user.jones. What is the best way to handle this situation? Thank you in advance for your assistance. Kimberly
Query Reports
Hi, I am looking for the below queries: 1.Total calls resolved today 2.Total calls open more than 3 days 3.Total calls open more than 5 days 4. Top ten items for all categories. E.g, If I have ten Categories, I want to see top 10 items under these categories. Thanks
Advanced Alerts
I previously evaluated OPManager and was wondering if Advanced Alerting was going to become available. I have the need to create multiple alerts based upon the same criteria, this was one area that OPManager feel short when we reviewed it. I need to be able to alert on the following Disk Space Used > 70% free and Disk Space Used < 80% Disk Space Used > 80% free and Disk Space Used < 90% Disk Space Used > 90% free and Disk Space Used < 100% Disk Space free > 100MB In my current monitoring product
ManageEngine - Free Exchange Health Monitor Tool
We take immense pleasure in announcing the release of ManageEngine Exchange Health Monitor Free Tool. ManageEngine Exchange Health Monitor Free tool provides an exclusive Exchange 2003 server and Exchange 2007 server monitoring, as a desktop tool dashboard. It shows the actual resource utilization of the Exchange servers along with exhaustive information about the Mail Queue details of the Exchange Server . The dashboard quickly shows Mail Box parameters like Queue size , User Count , Logons and
What modification to a request is considered a 'response'?
Hello all, I've recently enabled the response SLA measure within our organisation (previously only using resolution). At what point is a request considered to be 'responded to'? What needs to be changed in the request? An example: A request logged by a user has been assigned to a technician, had it's priority set, and had a public note added, and it still breached the response SLA.. Many thanks!
impossible edit status of the request
It is impossible to edit the status of the request after installation of upgrade 7603. It occurs only in Russian localisation. In the English it is edited normally.
How to install WMI on Client PC
Hello, I'm trying to use Opmanager with the WMI protocol, but I can't get it to work. I think the reason why it isn't working is because I don't know how to install it properly. That because I've never done it before. Maybe there is a port that needs to be forwarded or another service that needs to get activated but I can't find what it is. For testing the WMI I'm using a small free windows program called Solarwinds WMI Monitor. When I test the WMI protocol it says that the Remote server is unreachable
Moving from one server to another
I have had DC installed on a server for quite some time. I now need to move it to a new physical server. I was planning to backup the database, then restore it to the new server. However, when I tried to restore it, I got an error that says "This backup file {100521-1027.zip] and the current version of the product are not compatible. Problem whiel restoring db please refer to logs ... backuplog100521.txt] for more info" When I go to that log file, I get the following: ===========================================================================
Report of any technician who has handled a call
Hello I'd like to run a report which pulls out in .xls format details of logged requests where any technician has handled the request (we don't fill in the work log). ie their name appears somewhere on the History tab Essentially the type of data that I want to pull out is: title, description, priority, department, status, category(inc sub category and item), overdue flag, time spent, due by, created, completed Is there a report which already does this?
Search resolutions and notes
The one feature that I would really like to see added to ServiceDesk is to have the resolutions and notes included when performing a search of requests. As I mentioned in a previous request before the release of version 6, the description field is usually supplied by the users themselves or from our techs after an initial contact with the user. Because of this, the description is usually very general, like "my computer/application crashed" or "I'm getting an error message". It is generally only after
Global view - technician tried to view and now can't get back to My View
I've poked around and see that Global View is only available to Administrators, still. Now I have a technician who clicked on Global View and cannot get back to the My View screen because Home only displays a blank page. What does he need to do to restore his original view? And when will Global View be an option in Roles so we can allow those other than administrators access?
Is there an IE7 Deployment
Just curious if there is an IE7 deployment built into DC7 like there is for SP3 for XP?
Operator users
Hi, Not sure if it is a bug but users with only Operator access can create and delete Credential Profiles on build 5450 If this is by design is there any chance of have a "Read-Only" user in the future that can only view devices/Configs but not have any kind of Admin rights? Thanks, Paul
How to schedule the software deployment and patch deployment during lunch time?
Is it possible to schedule the software deployment and patch deployment during lunch time? How can I remotely and silently run the apply configuration in client computer when I need? Does it support by desktop central?
Buffer Failure
What is Buffer Failure with Cisco Router?
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