Hello guys!

We use a SupportCenter Plus 7012 and have a problem.

When we are recieving a new request, field "created date" sets up correctly.

Then our Support Rep registers this request and set up field "Priority". Based on this field and SLA rules, "Due date" sets up correctly too. When Support Rep closes Request, field "Completed Date" is correctly too.

But when we use our custom report with filter "OverDue Status = yes" it shows us a full list of our requests, even if "Completed Date" less then "Due Date".

Where is the problem and what should we do to avoid it?

Thanks a lot!

With best regards, Artem