Create request when email sent from server but not user
We have the functionality of creating requests from emails turned off for our users....they can only create a request by filling out the SDP request template. However, I would like to allow the creation of requests from an email from a server only. For example, a request would be created when a server sends a notification email of a down service to SDP. The email address would be consistent. Is it possible to allow the creation of requests from email based on email address? Thanks.