Opmanager cannot monitor the server it resides on
I am having an issue where opmanager cannot authenticate to the server it is currently residing on, therefore I cannot monitor it's resources. I've never had this issue before. Could you please advise on this? --Nate
Exchange 2007 Dashboard questions
Hallo. I just enabled the Exchange dashboard. I am running Exchange 2007. I wonder about send/received statistics. After finding out that the SMTP monitors don't work for 2007, I started wondering why they are added and displayed in the dashboard. What I would like to see is a send/receive statistic per hour/per minute or so. What I see in the transport monitors is Messages received per second. All other statistics values are 0. The messaged received total doesn't give me a lot of information. I
Retrieving cisco router config changes hostname!
Tonight we had a minor disaster. I set up OpUtils to copy some of our router configs, which had hostnames like this: hostname router1.site1 hostname router1.site2 etc. Well, OpUtils CHANGED THE HOSTNAMES when retrieving the configuration, dropping the suffix qualifier. As a result, a technician didn't realize he was in the wrong router and screwed up a configuration. I've verified the behavior in several tests. It also changes the domain name, prepending the suffix it stole from the host name (e.g.,
Custom MIBs in the switch summary
Hi, Currently trying out OPutils as I look for a system to track our switching/ip needs, and I'm having a bit of trouble with getting info up for my switches. I am using Extreme Summit 350x switches, and the switch summary screen slows port/mac and link information, but not the VLAN names of each port. I have added a custom MIB into the MIB browser, and if i walk through using that MIB, i can see the VLAN ids. My question is, how do I get these vlan ids to show in the main switch screen? Thanks,
when i am trying to setup email alert it is giving me error 6002
i tried to set up the SMTP with gmail and yahoo but are not working getting error E6002 please help me out inthis u can email me on shinep@intelligroup.com
All my laboriously entered subnets vanished without warning!
I spent a couple hours carefully entering all our subnet records, then suddenly they all vanished! I thought I must have accidentally hit delete or something, so I began entering them again, and before I got a third of the way through it happened again! This time I'm certain I did not press delete (and anyway, OpUtils would have asked for confirmation, no?). The records all entirely vanished. I just bought this and if it's unstable I'll want a refund. What's going on? I'm running on Windows Server
URL Monitoring - controlling browser reported
Hi, new to OpManager and looking at it to check some sites for me using URL Monitoring. The sites expect certain browsers to present themselves and use javascript and vbscript to check browser and redirect if valid supported one. Can I get URL Monitor to lie about what it is and support script so I don't have to make code changes to the site to allow it to be monitored? If this is all covered off in a manual page(s) somewhere please just redirect me to appropriate section as I haven't looked at the
Take action when new ticket is submitted
I want to use SD+ to kick off a job flow in another system when a ticket is entered. Is there anyway to get the information from SD+ to interact with a 3rd party system? I know there is an API for getting information into SD+, but how about a way to get it out? Any ideas?
Cannot complete monitor ESX Server
Dear all, I can monitor Virtual Machines's CPU Util and Mem Util from ESX Server But Disk IO and Network IO cannot monitor please recommend me how I can revise configuration for complete monitor Virtual Machines .
need useful report
Hi I want a report with these requirement Technical | Site | Department | Year | Month | Total | Open | On Hold | Over Due | Closed it will help a lot Thanks in advance
Distribution Server
I have 3 Distribution Servers and they are all working properly. However, when I view my SoM > Remote Offices it says: The Distribution Server is not installed in the following remote office(s) for all 3 DS servers. I installed them by following the instructions. How do I correct this? Thank you!
Is it possible to have categories/subcategories/items tie to each account
For example, we are having account: 1) ABC company 2) HEX Company I would like these categories for ABC Company 1) Hardware 2) Software And for HEX Company: 1) Automation 2) Manual
Memory and CPU Utilization Process
Hi OpManager Team, Kindly assist on this , i would like to know what process is going on when the alarm trigger CPU or Memory is above the threshold. I think it OpManager should able to view the process. Thanks you, Regards, Ahmad
Cisco CATOS Support Problem Again
Opmanager first found the cisco 6509(CATOS) as a route and I change the type to Cisco 6500 and switch type. But the portname can not show the right name(such as Ethernet G2/1 etc.) and only show "long ...". For this customer's network topology is cisco 6510 connect with cisco 6509 via the ATM layer(Nortel Passport 15000). Please tell me how to solve it. I also want to know whether the product support cisco CATOS. For performance monitor. It can show memory usage and cannot show CPU usage. Frank
Error occured: We are sorry for the inconvenience.
We have a problem on a newly installed server with OpManager 8052. The server is running Windows Server 2008 R2 (which I was promised by OpManager support that it is supported running platform). The problem is that when you run the dashboard (we are running it on a remote machine) a message appears saying: "Message from webpage" "Error occured. We are sorry for the inconvenience." "Please try after some time or refresh the page and try again" Sometimes it helps just to click OK and the dashboard
Translate headers
How it is possible to translate into Russian these headers?
Report to compare Requests Closed and Time Spent
I have a Question for anyone that can help. I have been assigned the task to figure out the following: Tickets that were Created each quarter vs tickets that were closed. I also need to have a total time of the work logs on completed tickets that quarter. Can anyone help me create a custom query to get this information without running several different manual reports.
manageengine supported devices???
can anyone please tell me where can i find the list of supported hardwares for the manageengine network management software??
Dashboard Refresh
Is it possible to have only the widgets do a refresh on the dashboard? When the whole dashboard does a refresh the widgets that show real time traffic looses there graphs for a few seconds before it picks up again. We have widgets that show "Recent Alarms", "Business View Summary" and "Devices Exceeding Response Time" and for them to update there status the whole dashboard need to be refreshed. It would be great if you could set up individual refresh rates on all the widgets instead.
Email Notification notworking after Business Rules excecuted
Hi, I have created one business rule for trigger all incident ticket to be added to on group automatically, by choosing the Override request values with Business Rule values. And the rule is working well with auto added to group that i have trigger, but the problem is no email notification to technician that i have added inside Groups -> Send notification to group technician(s) when a new request is added to this group . But if I update ticket by choosing manually the Group, it have the notification
read xml output
Is it possible to read an output from a custom xml in opmanager?
need a report
Hi I want a report with these requirement Technical | Site | Department | Year | Month | Total | Open | On Hold | Over Due | Closed it will help a lot Thanks in advance
GL Code Problems
After adding a number of GL Codes I am not able to modify the existing entries. I am also not able to do anything in the purchase screen as well. Because I coped the details for each GL Code from a spreadsheet, is it possible that I copied a hidden character that SDP has a problem with? How do I purge the list of GL Codes I have now and start over again?
slow responce from sdesk
I have sevice desk ver 7.0 data base is 2 years old and response time is about 45 sec moving from one page to another. - how do i solve this ? can i archive my old data ? if not what can be done to resolve ? please help Avis
Asian fonts
Hello, I'm currently testing ADMP installed as a service on a W2003 server English. I manage a couple of domains in Asia, so on the file servers the folder names could either be in English or in one of several other languges. All servers are English. I've found when I run a Permissions for Folders report I'm able to input Asian font in the Shared resource path without any problem. However, when the results appear and I click Advanced, the Asian fonts appear as ?????? Is there a way to fix this?
Adding notes when reassigning to a different technician
Would like to propose/request a change when re-assigning a request to a different technician, to have an "Add Notes" field in the Request Details section, rather than having to reassign the request and then clicking on the 'Add Notes option within the toolbar. This would provide a much quicker option of adding notes to inform technicians of the status of the request or work already carried out. Thank you. Kind regards, Jon
ERROR: Attach a file + Open attached PDFs - SD+ v7019
Dear all, If I create a new request and attach a file I get the message finished with errors on site in the statusbar of ie...but the add attachment pop up (one with the browse button) doesn't disappear. But if I click onto add request the attachment is stored with the request. Anyway my main problem is following: When I attach a PDF file to a request and then try to open it I get the error message: File not found! If I rightclick onto the attachment and then click Save target as... SD+ is trying
Can you auto update call status on email reply receipt
Is there a way to automatically update the call status to "waiting for response" if you send out an email from SDP using the reply button? Alternatively if you receive a reply from a requester, can you auto-update the call status back to something else such as "response recieved"? This would make call views easier to manage if you were only worried about actioning tickets you had received replies to. Many thanks, Dean
Mass Change Status from Reports
Is it possible to mass change multiple requests from the report interface? We are trying to accomplish simple billing from ServiceDesk, and I would like to be able to change the status of all requests within a report from "Resolved" or "Closed" to "Billed" so as to ensure we don't accidentally bill twice for the same request. Is there a way to do this, or could something like this be implemented in the future? Thank you, LK
Error when creating Filters
Hi, I have error when I try to create my own filter in the Request Tab. The error message you can see in the attachment. I just checked and adding new filter works good from other stations. It looks the problem is in my PC, how can I add my own filters. Regards,
Why is "Close Ticket" link not working?
In my Acknowledge Requester by Email when a new request is received template, I am using the following content: -------------------------------------------- Dear $RequesterName, Helpdesk Ticket # $RequestId has been created with the following details: SUBJECT: $Title OPENED: $CreatedDate PRIORITY: $Priority You can view the status of your request with the URL below. Ticket #$RequestId: $RequestLink Please reply to this email with any updates to your request. Additionally, you may initiate the closure
URL Sequence
If I have a sequance of URLS how can I get app manager to stop checking the rest of the urls below a url that fails.
Monitor a NAS using SNMP
I'm trying to monitor a NAS. The Operating System is open-e and SNMP is enabled. I tested it with an SNMP client and also with snmpwalk.bat. The NAS's SNMP agent respond correctly but when I try to add a new monitor the system respond Service is not Running. Root Cause: Service port 161 not accessible from <name of application manager host> I have attached the output of command snmpwalk.bat v2 public 161 nas
OS Processor Queue Length alerts
Hi, Opmanager is throwing alert messages and I'm not sure if this means there is an issue worth looking into. Anyone familiar with an alert like this? Source Domainserver Severity Critical Last Updated Mar 13,2008 03:39:07 PM Message OS Processor Queue Length is 15 Queue, threshold value for this monitor is 13 Queue thanks
Static and Dynamic IP and monitoring system
Hi, We are currently developing a Photo Kiosk system which means we have these kiosks where people can print directly their photo's by uploading via Bluetooth, USB, SD etc. There will be around 750 kiosks around with their own wireless internet modem. The server has a static IP but all 750 kiosks will have dynamic IP's. Can we still use Desktop Central for this? Is it possible to monitor and build in alerts whenever a kiosk is not working properly anymore into the server? Which means malfunction
Inventory reports - software product keys not showing (office)
one of the selling points for us (currently on a trial) is the reporting and software inventory tracking. I have about 30 (out of 600) computers setup in a test environment, only 11 of the 30 show office cd keys . What am I missing here?
Problems TimeZone NetFlow
Good afternoon! I usanto NetFlow Analyzer 8 and am having problems with Time Zone software. This server with the correct time and the software with an hour less. I tried some steps I found here in the forum, but without success. Can someone help me. I am in Brazil that this schedule through the summer. Thank you. Érico Araujo
Installation problem of event log analyzer 6.
I've a pc where is installed apache 2.2 and mysql 5.0.37-comunity-nt on Win xp sp3 machine. Apache use port 80 and mysql use port 3306 The installation program of event log analyzer terminate without error. After installation I start the program from start menu and in the command shell I receive the error "cannot connect to database". I've changed mysql and web server port, restarting the pc, and when starting the application the error is the same. I've try with other ports, disabling antivirus,
Outlook plug-in
Hi, I was testing outlook plug-in by importing contacts from Outlook to SupportCenter Plus. I successfully imported 6 contacts. However, I could not select contacts to import. I had to import all contacts in Outlook. Is this the way it should be? Another issue is that I deleted 6 contacts from SupportCenter Plus, then tried to re-import 6 contacts again from Outlook, but 'Synchronizing Status' dialog did not get any contact this time. Is this a bug? thanks,
Search is not searching resolutions
When you do a search for a keyword, it no longer seems to be picking up keywords in the resolution. We are pretty sure it worked before, but we just upgraded to 7012, and now it doesn't seem to be working. Search works, but it only seems to be picking up what is in the "request" field, but not the resolutions. Search has always been a little weak spot in the software, but this makes it really dysfunctional. Anyone else seeing this?
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