Problem in Restoring Mysql Configuración
Hi, Coz of my Ongoing problem with my present instalation , i have install new hardware with same hardware and system configuration to install a new opmanager 8025 version. i want to restore only configuración data without any performance data , i have already done backup . now i have tried to restore the data on my newmachine , it says it restore sucessfully without problem but when i try to start opmanager it stops as in the attachment file.. not sure where i went rong...help will be apriciated.
Software and last logged on user
Is it possible to create a query report where you search for a specified scanned software (office) and then return computername and last logged on user on the computer? I know the last logged on user is picked up when scanning the computers, but I can´t get it together in a query. Kind regards Stefan Sehlberg
Can't delete folder structure after installing 7508 upgrade...
So I'm trying to delete the complete Advent folder structure to start over again.. however the upgrade procedure to 7508 creates folder lengths that are too long. Windows cannot delete them. Case in point: This is a REAL folder in the distribution create by the upgrade process : C:\AdventNet\ME\ServiceDesk\Patch\AdventNet_ManageEngine_ServiceDesk_Plus-7.5.0-SP-0.8.0\SERVICEDESK\applications\AdventNetServiceDesk.eear\AdventNetServiceDeskWC.ear\AdventNetServiceDesk.war\WEB-INF\lib\SDJSPClasses.jar\com\adventnet\servicedesk\servlet
Can't run Update Manager
Hi Everyone, We're running Op Manager 8051 on Windows 2008 / 64 bit. I notice I can't run the Update Manager to install the latest hotfix. Here's an an output of the error when I try: C:Program Files (x86)ManageEngineOpManager in>UpdateManager.bat C:Program Files (x86)ManageEngineOpManager in>echo off LogFileWriter: error opening updatemanagerlog8.txt:java.io.FileNotFoundException : logsuemanagerlog8.txt (Access is denied) java.io.FileNotFoundException: logsuemanagerlog8.txt (Access is denied)
HTTPS secured link in $requestlink
In the notification email's $RequestLink, the HTTPS address is sent to requestor as HTTP even though the template shows proper link. How can the server be set so that the ServiceDesk does not reset the link to HTTP?
Condition in Business rule
Hi, I have created my own status like "Forwarding" and I want it to be used in condition in Business Rule when requesting was updated. But inside Business Rule, I cannot find any Status in condition. Is it possible? Thanks, SOPHAL.
Possible to amend resolution or completed dates?
Hi, Sometimes we forget to put requests onhold, or carry out the work but forget to update the request - is it possible to go back and amend the completion or resolution dates on requests? I appreciate that only admin users should have this sort of access, but it would be useful to 'correct' mistakes on requests. Thanks, Rich
Do you have a feature like "Modified By:"?
For example I have 20 technical supports in my team, some of them is adding users in OU, some of them is modifying the group policy, etc., I don't know which of them is adding users and I don't know which of them is modifying the group policy. A feature like "modified by" would be a great help, so that whenever there is a problem I know exactly who modified this object.
keyboard shortcuts?
Are there any keyboard shortcuts for SDP? One for 'New Request' specifically would be great. having to move to the mouse is a big slow down. thanks!
How to access SD+ database from my SQL client
Hi Guys, I have downloaded the free version of TOAD for MYSQL. Now i would like to access the database on the server to query on the data. For some reson i'm unable to connect to the database when i use port 33666 i get an instant 100061 error. The web runs on port 8888 so when i use that as my connection port the connect wait for 10 seconds and give a message that it is unable to logon. Can someone explain step by step how to connect using tools like toad.
Technician Availability Chart - Changing Unavailability Colours
Hi I am looking at showing when a technician is not available for support because they are working on projects. Unfotunately if i use "Leave Types" then the colour on the scheduler is RED which is the same colour as when they are on annual leave or sick leave. Is their a way of changing the colour for different "Leave Types" so that we can see they are on project work rather than not being at work at all. Thanks Mike
new password report
I need a password report that displays all the users who have recently been created and never logged on. chad
Request Approval
Hi all the problem is: the requester has new request, the request must approval from his manager befor it going to IT Department. the qustions is -->1- how to make the manager approval?? 2- what is the manager ? Technician Or Requester!!?? thanx for help
Categorization by custom status for request
Hi, I was playing around with SupportCenter Plus and came up with this. I had a request called 'Test1' with status as 'On Hold'. I created new status called "Submitted", then created another request with status as "Submitted". (Refer to Example1.jpg) First issue here, on the 'Global View' tab on Homepage, screen does not show column 'Submitted'. (Refer to Example2.jpg) I could not figure out how to create new column here. Is there a way to add more columns based on Status? Second issue, I
Some trouble on device monitors
I found this problem since Op7, and it still happen in Op8(8050) I always found some monitor stop for no reason. For example, sometimes i check my switch found that one interface have no flow data since 3 days ago, i try to "update status", but nothing happened. Some monitor i can make a test immediately by myself, but i can't do it on interface monitor. If i successfully make a test by myself and get a monitor data, after that the monitor will work again. Please help me. I make flow report to my
URL-Monitoring
Hello. How can we monitor the URL of our Intranet? We need Active Directory credentials for the Single Sign On. How can we create a URL monitoring that inform us the availability of the website? Thanks! Javier Franco
SDP Remote Control
I am trying to get the Remote Control feature of SDP to work. When I click the Remote Control button, a prompt is received on the target machine. After clicking to allow, I receive "FAILURE :User failed to authenticate your connection." on the Technicians end. There is no firewall on either machine. Any help is appreciated. Angelus
editing a request clears out the Group assignment.
Not sure if its really an issue, but it is an extreme annoyance. When going back to an existing request and clicking "edit" to modify it the Group assignment clears out. If you reset the group assignment, the team is notified that a request has been added to the group, even though the request was already there. I've tested this in IE7, IE8, FireFox, Chrome, and Safari. Each browser does the same thing, so it seems to be an issue with ServiceDesk or I'm going crazy. Anyone else see anything
Engineer absent call assigned to New engineer for day .
A engineer is absent at a site for a day i want all request assigned to the absent engineer to be assigned or fowarded to a different engineer /
Information users access the "tab solutions"
Gentlemen, I'd like to see the access information of all clients who accessed a specific solution into tab solutions. I need this information to determine which clients have accessed a particular solution and have downloaded files published in this solution. What query would produce a report? Thanks Artur Zen
MySQL bin files
Hi I have large amount of bin files in MySQL data directory C:\Program Files\AdventNet\ME\OpManager\mysql\data called mysql-bin.0000xx. I have observed that those files started to be created since I have installed the failover system. Due the fact that i've run out of disk space, i was forced to move few of them to other disk, but this is not a solutions. How I stop them being created? What solutions do we have? Thank you Bogdan SysAdmin IT Infrastructure
After migrated, OpManager don't start
Hello for all, I need migrate my OpManager to one new server. My old server is a OS 32bits Linux with Opmanager 7, with the follow updates: Installed ServicePack(s) AdventNet_ManageEngine_OpManager-7.2-SP-2.0.0 [8000] AdventNet_ManageEngine_OpManager-7.2-SP-1.0.0 [7280] My new server is a OS 64bits Linux ubuntu with OpManager 8.5 installed. I do the backup and restore(old to new) but my new server don't work. See below: root@OpManager:/ManageEngine/OpManager/bin# ./StartOpManagerServer.sh
MSSQL License for ServiceDesk
We are planning to migrate from MYSQL to MSSQL.Can anyone here tell me what kind of license i may need to buy for MSSQL for running ServiceDesk Plus.I have nearly 300 users who will be using the software and so my question is, do we have to go with CAL licenses per user or per processor license or any other ??? I would appreciate feedback's from many of you who would have already implemented servicedeskplus on MSSQL. Regards, Steve
Questions
Q: Guys, anyone experience problem on the request Tab -> Filter Showing -> My Groups; some of the groups aren't showing the technicians on the group that i made. A: create a new custom view for the groups that aren't displaying. note: but if you have any solutions on viewing at "My Groups" please post. thanks
Custom Query Reports
I had sent a request to support for a custom report. I recieved the following code back today: SELECT BINARY qd.QUEUENAME "Group",wo.WORKORDERID "Request ID",BINARY mdd.MODENAME "Request Mode",BINARY aau.FIRST_NAME "Requester",BINARY dpt.DEPTNAME "Department",DATE_FORMAT(FROM_UNIXTIME(wo.CREATEDTIME/1000) ,'%d-%m-%Y %k:%i') "Created Time",BINARY wo.TITLE "Title" FROM WorkOrder_Threaded wot INNER JOIN WorkOrder wo ON wot.WORKORDERID=wo.WORKORDERID LEFT JOIN ModeDefinition mdd ON wo.MODEID=mdd.MODEID
Unassigned Workstations - Incorrect Value
Under the Assets Tag, I am showing 4 unassigned Workstations however, when I click on this, there aren't any showing in the list (as I have recently assigned everything!). My Filter is set to 'All Workstations', with Resource State set to 'Unassigned'. How do I clear this down so that the correct number of Unassigned machines is showing? Thank you,
Problem with Business Rules
Hi, Currently I have problem with Business Rules which I set condition with Request - Additional Fields (Online) that have only 2 values (Yes/No). IF Online = is Yes THEN Add to Group <Online> Assign to <Admin> After request was submitted by user then Technician (Admin) updated Online Fields to "YES", but the business rule is not running. Until Technician (Admin) do EDIT again and save update, then the rule can execute. So mean for the first time update the business rule that get value
Columns in Open Request View - availability for phone numbers
It would be helpful have the option to be able to view contact's phone and mobile number when viewing Open Requests on the main tab. You have almost every other option available to pick and choose from in the column selector, so how about phone numbers too. dcc
Adding more to Requests Summary?
Hi, Can I add more rows to Requests Summary in the 'My View' tab? (Refer to Example4 and Example5) I need this because request might be rejected and user will be notified to either close or modify the request. The user should be able to see rejected request through Request Summary. Or, Is there any way that I can set up notification email to Contacts when the status changes? This would be very good thing to have acually. Thanks,
Is there any way of linking many requests to one request
We have a request that we'd like to break into smaller pieces as it involves serveral steps and several techs. Besty way to do this is how?????
How to merge solutions from two DB?
Dear Colleagues, Previosly we had service contract with a IT partner, now the contract has ended. Partner gave us a MS SQL database SDP Enterprise 7.0.0 contains 24000 requests and 300 solutions. This database is available only in localhost mode. We use now SDP Standart 7.0.0 build 7005, the database contains 1800 requests and 40 solutions. Can we merge the two databases, or even import to a new database old solutions? Thanks, Sergey Admiralsky (asg@adamas.ru) Adamas-Yuvelir, Moscow, Russia
Opmanager custom monitor
Hi , i m using Entity-Mib cisco for to read Serial number of cisco devices and make INVENTORY report out of it . i have seen MIB works perfectly and i have created a custom monitor in Device templete under cisco catagory and it had applyed it automatically to all device under CISCO catagory. My PROBLEM is i can not take report of it... why ? i mean when i go in to device snapshot page and i can see under monitor option my monitor ""entPhysicalSerialNum -- .1.3.6.1.2.1.47.1.1.1.1.11 "" and when
wrong time on home page
Hi this is not really a big problem but i was just wondering if anyone could explain to me why my home page time is incorrect by 1hour, the personalise time is correct but the home page is incorrect, its not really an issue because all the requests go by the personalised time but sometimes technicians get confused and go by the time on the home pages which is incorrect.
Turn off alerts to user ports
Hello, Is there a way to turn off monitoring user ports so we don't get alerts when users unplug their laptops? We are using cisco switches and everytime a person logs off or disconnects we get an alert. I really only want to be alerted when the switch or an important device such as a server have issues. Is there way to do this, we are using OpManager8 build 8051. Thanks. John
Hostname of server
We are using Manageengine ServiceDesk Plus 7.6 on server having hostname lab and IP address 172.16.6.116. Now I want to change the hostname and IP address. My question is this how we will change the configuration in ServiceDesk Plus
Scheduled reports issues (.pdf blank, .html not showing logo)
We are trying to produce a scheduled report to send to automatically send to our business partners, but we can't seem to get it working right when we schedule it. When we generate once, everything looks fine. When we schedule .pdf version, the .pdf attachment is blank. When we schedule .html version, we get data, but the logo we use does not come through. What information do you need from me to help us figure out this issue?
OpManager VoIP Monitor with IPSEC
Hello, I'm very new to OpManager and have a question about setting up VoIP monitor with a Cisco 2901 router and a Cisco 881W router. These Cisco devices are connected thru an IPSEC tunnel and am having trobule connecting. I can connect with no problems to 2 other sites that use Cisco 2901's but they are talking thru an MPLS network and not IPSEC tunnels. I have turned on IP SLA repsonder on all devices the same but can't get the IPSEC topology to talk to OpManager (version 8 build 8051).
Monitor Websense url-server status on Cisco ASA5500 series
Can I monitor Websense url-server status on Cisco ASA5500 series? If so how can it be done?
how to public a solutions
hi Could you help me how to public a solution? tks in advance.
How to enable E-mail to Request Feature in SDP version 7605?
I have recently updated the SDP version 7605. I have integrated this with OpManager build 8051 but it is not getting automated ticket alerts in SDP, however OpManager notification profiles are properly configured. please guide me the solution. Shah
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