AIX version 5.1
Hi, Would like to refer a problem encountered in OPManager. We have been monitoring AIX servers using CLI protocol and as far as I can remember it can collect the data we need (cpu, disk, memory) but for the last 2 months we can no longer collect the data we need. What might cause the problem. Hoping for your quick reply/assistance. Thanks.
SC+ in spanish
I am trying to find SC Plus in Spanish and can`t seem to find it. Does anyone know if it is available? Thanks -- Charlie
Web request drop down boxes, can we control the order the items appear in the drop down box?
Web request drop down boxes, can we control the order the items appear in the drop down box?
Searching SubAccounts in 7601
I just upgraded to 7601 and I am pleased with the expanded and enhanced Search functionality. I do have one issue that has been a problem since you added Subaccounts. I can not use search to find a subaccount. This is very important because we have hundreds of subaccounts and it isn't always easy to determine the parent account. Is this something that was overlooked? Or am I never going to get this functionality? Ken
Cannot send out email
Hi all I tried to use SC+ on Windows 2003 server, and my email system in other server (i am hosting my domain on Bluehost http://www.bluehost.com/ that run on Linux) I have setting up outgoing in SC+, but I see that the system cannot send out email. I do telnet on SC+ Server: telnet <email email> 25 and I got Connect Failed - I am not sure how to configure for email out and how to track error. Could you help me to fix it? tks in advance.
Ping test
I'd like to setup a monitor just using a ICMP echo request (PING). I can't see anyway of doing this, can it be done? Thanks
Time Mis match issue.....
Hi Support, I am running OPManager 8051 I am having a time problem. My System on which I have install OPManager is having a correct time in PST. but OPManager is showing its time in ACT. Kindly guide me how to change or edit the date and time settings in OPManager. Treat it as urgent because it is directly reflecting my uptime reports. please see the attached file of time problem as i need PST time Waiting for your urgent and positive response.
trying to patch KB959209 for .NET
Hi there Im trying to apply patches to my .NET installations. There is KB959209 containing KB958481 (for .NET 2.0 SP2), KB958483 (for .NET 3.0 SP2) and KB958484 (for .NET 3.5 SP1) I would like to apply all the three KB's, but I can only find KB958484 (=96780) in the Repository? How can I add the others to my configuration? BR Pat
Notifications
Good Afternoon, When configuring updates to install there is the option fior the user to not restart their machine as soon as installation completes, which is fine. However, how do you stop the constant message box asking the user to restart their machine from popping up? Thanks Sharlene
Push agent for desktop central fails
We are new customers and have not been able to push agent out to all Windows 2k/xp machines as intended. I was thinking of maybe pushing a silent .msi file install via domain login script. Has anyone done this? Is there an easy way to create .msi file?
Local User Reporting
I have received a script to return all computers in the domain and a list of local admin group memberships (Thank You) but it is only retrieving one computer at a time? I copied the script as the instructions indicated. Any help would be appreciated. Thanks, D
Validation Failed adding an Active Directory domain
Hi, I installed the Device Central 70106. I am trying to add a test Active Directory. I added the user "dcentral" and added it to the Domain Admins. I entered the correct values on the "Edit Credential" interface but I always receive the "Validation Failed" message. Can you help me? Attached the DC logs and some screen shot. Thanks, Roberto D.
Deploying Login Desktop Settings
Hi, I'm trying to set the Wallpaper of the login Screen in windows XP with desktop central. To do this I need to set a registry key in HKEY_USERS\.Default. But this tree can only be accessed through User Configurations. Is there a way to do this in a computer configuration? I'd like to control this computer and not user dependent. greetz chris
Can I configure the managed devices?
Hi, I've just installed the FREE version of OpManager 8.. In this FREE version, can I set some configuration parameters on the managed devices? Example: Can I set/change the IP address of a router in my network through this software (without being locally in the router place)? How? From which part? Another question, what parts of FCAPS are supported in the free version? Thanks in advance for any help.
Problems with dashboards widgets
Good afternoon, We have problems when we try to check de "Devices by CPU Utilization" and "Devices by Memory Utilization". We cannot see anything in these widgets. Do you know how we can do in order to see them? Kind Regards.
No data in widgets
Hello, Using Opmanager build 8050 using Mysql on 2003 Standard SP2. I added 2 widgets to the front page, "Devices by Memory Utilization" and "Devices by CPU Utilization". Neither of them are showing any data and never have. Please advise. Thanks.
Merging Requests
When two users submit similar requests that get merged, can both users be notified when the ticket is closed?
Training tracker
It would be a great feature to have a Training tracker for IT training. We currently track our in-house training sessions that we conduct on a spreadsheet. Leveraging the helpdesk, we could compare helpdesk requests against training attended to determine training needs. Views - Dashboard of monthly and yearly tracking matrix of employees and attendance records by session. - Color code for non-attendance, unavailable to attend, attended - Option to post announcement when adding a new training session
Report outlining categories and respective SLA agreements and escalation definitions
Is there a way to pull this info into a report in the software (by doing a query)? We need to have a "mapping" of the categories, subcategories, items in consjunction with the respective SLAs (including escalation response times and escalation responsible individuals).
Enhancement to Software License
Would like to have the ability to add attachments within New Software License similar to how you can within New Contract. Running version 7.6.0 build 7604 LG
Contract owners defaults to person who enters the contract in
Enhancement to allow the ability to change the "Owner" of the contract. By default, the person entering a new contract in becomes the "Owner" and cannot change within the current system. Running version 7.6.0 build 7604 LG
Requirements/Suggestions on Few Password Manager Options
When Remote Password Reset is triggered, there should be an option to Terminate/Stop it. e.g. I have 3000+ machines which are configured for Remote Password Reset and many times I need to stop this password reset process during execution. I have to use Services => Logon As (This Account: ) option to specify Domain Admin credentials for Configuring Remote Password Reset forcefully on those machines which are new on Domain or passwords are violating. Each time I have to restart PMP Service to add/remove
[Business view] Link between business view shortcuts
Hi, After some more look into business views, I cant use them as I intended to. There is no way to make links between business view shortcuts. The point was to have a map of a Building, with multiple rooms with network equipement. Each room have its own business view, since they contain multiple devices and for the sake of clarity, i dont want to add them to the "building" view. So what I was looking for, was to link room 1 BV with room 2 BV, and have the traffic between both room, room 2
Is there a way to get a return code from the SSH CLI request for password
I am working on getting SSH to work as a CLI requesting a password. It seems to work fine and return the PW, but I am not able to see a return code value as to whether the command completed. Do you have any suggestions on ways to determine if the command completed correctly, and if it did fail, did it fail because the account name or resource may have been bad, or because the system was down and I need to retry with the backup machine. Thanks. -John
OPM Log A Ticket to SDP
Dear all, We have successfully integrated OPM 7205 with SDP 7506. We also created "Log A Ticket" notification profiles inside OPM to generate SDP tickets automatically when servers/services down. We can choose the Category, Priority and Technician during the profile creation and related tickets can be generated successfully into SDP. However, the corresponding "Requests" logged at SDP were "unassigned". All the 3 fields (Category, Priority and Technician) we pre-defined at OPM profile are "unassigned".
SSL Certificate
Hello! I want to publish my service desk portal in our network over https. And now i have a question: how to add my SSL certificate to Service Desk Engine?
Wants delete all PO, Product Type & Product
I m using version (7014) and wants to delete all POs, Product Type & Product. Please guide me abt how to do it? Thanks Hina
Cannot start Supportcenter Server
hi All I installed Supportcenter Plus on Windows 2003/64 bit and I cannot start SupportCenter Server. Start-->Manageengine Supportcenter --> Supportcenter Server and run, it just open Command line screen and close, it cannot start. Could you help me how to fix it? tks in advance.
Error message: “Another contact with the same email ID already exists.”
Hi We had version 7012, upgraded to 7016. After this deployment, when we create a new request, some contact in the list can't be find anymore. If we try to create this missing contact, we have this error message: “Another contact with the same email ID already exists.” This problem exists for support technician user. We try to delete support technician user and recreate but we have always this problem: the contact doesn’t exist in the list. Support ask us to execute this query to find the
Hide account information on Customer Portal
Hello, We are currently investigating whether we should use the customer portal and are giving some contacts rights to login. There is only 1 major problem. We save some important information at the account (for instance username and password for the administrator). This information should not be viewable by the contacts. The problem is that there is a possibility how the contact is able to see this information. If he opens a request the request information is showed. On the top there is a creation
AD Reports - All Users
I'm generating the user report on specified OUs. The user report still contains recently deleted user objects. Why?
Custom Selection issues
If I try to run a report with a custom date selection, there are no points to graph for the past 2 1/2 days which results in an empty graph and no data. Please assist me in correcting this problem. I am running NFA 6.1 (Build 6100). See attached screenshot...
Detailed statistics / Custom Report Time
Hi, We have been looking in options for the Interfaces reports and there is something odd... Even if we keep the detailed statistics for 15 days, when we have a report (Of interface traffic analysis) older than 2 days, the data is not detailed but hourly, how can we have the detailed data shown in a report ? (we take only 24 hours by report and the data is still scaled down). Second question, How is the data archived ? Is it one point in the whole hour or an average ? Is there a way to keep the peaks
unable to mail reports
I am unable to send scheduled reports. All my email settings are correct but still not working. it used to work before but not now. No changes have been made.. please help me out..
MySQl to SQL migration
Can anyone advise how to do the above for ServiceDesk Plus please?
Can OPM DE become Full or Free OPM
Hello, I am currently trialing OPManager DE, but should I decide not to use it, and the DE Probes be converted to Full\Trial or Free OPManager versions without losing the data and configuration that the probe has used? If yes, how? Do I just install the required OPM version over the probe? Regards, David.
Curved, angled or cornered connection links in map view
Would it be possible to create curved, angled or cornered connection links in map view? We have so many devices that link lines are running through and behind other devices. If this was possible we could potentially map our entire organisation out in map view! Jason Culligan
[Business view editor] - User interface Display name instead of Description
Hi, Setting up a few business view I stumbled on a "Wish it was different" behavior, its not a problem as it may be by design, but when creating a link between 2 devices, the drop list shows the Port Description, wich is not configurable and somewheat generic. It would be nice to have instead, or at least have a way, to use the Display name in this drop-down list. I think it would be easier to work with names. (Right now I use 2 opmanager window to compare the description and the
Increase performance
Is there a way to have Opmanager consume more server resources on my server? I have given the server more RAM in hopes that Opmanager will run faster but it hasnt. Is there a config file somewehre that i need to modify?
Request Bug
When I click in the New Request, its show the blank screen, where dont show the request fields (as the image attached show)
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