Issue in Assets tab
Hi! In Assets tab there is Workstation detected. But this is really Workstations + Servers. Please, see screenshot. Thanks.
Problem after SQL database restore
hello! i have 2 problems. firstly, i have error message durimg restoration, something like "cannot insert duplicate key in dbo.software", i fixed this with editing restoredata.bat (-Dsdp.restore.error.ignoretables=softwarelist). but now, i have some positions in assets->scanned software list, marked as "[Rendering Exception]", thay can't be deleted (apache error 500), and I can't do any backups now. how can i fix this problem?
Serivie Pack release notes for 4.4 and 4.5
according to http://www.manageengine.com/products/active-directory-audit/service-pack.html AD Audit Plus SP 4.5 is out however http://forums.manageengine.com/topic/adaudit-plus-fixes-and-enhancements only shows up to SP 4.3 Where can we see the release notes for 4.4 and 4.5? thanks
NetFlow Analyzer, local interfaces on Linux
How do I put NetFlow Analyzer to analyze the interfaces eth0 and eth1 of the machine where it is installed?
Is a plugin available to make inserting pictures/screendumps easier?
Hi, Running SupportCenter Plus Version 7.5.0, Build number 7507. In most correspondance I need to insert pictures/screendumps. Is there a plugin/addon available which makes it possible to directly paste in screendumps instead of the whole "First make a screendump, save it as a picture, then upload it, then insert it...."? /G
RHEL 5 Monitoring Issue -- Vinod Pardeshi.
Hi, I have installed opmanager 8 with build 8052. I have installed adventnet Snmp agent on RHEL 5 64 bit server. When I add that linux server in opmanager & check the Credential Details using both snmp & clip,everything is OK till here. Now the data in CPU & memory Dail is all Wrong. Plz help we have around 6 RHEL5 Server. & I need to dotesting on all server. Regards Vinod Pardeshi
Desktop Central - May Newsletter Sent Out
Hi, Greetings from Desktop Central! The Desktop Central Newsletter for May 2010 has been sent. The newsletter has the details of the latest enhancements (build 70111) and the upcoming features that are under development. The latest update can be downloaded directly from our website Regards, Ananth
NTLM Auth in FireFox and Chrome
Hello. I'm trying your solution with network.automatic-ntlm-auth.trusted-uris parameter. But here is one very big problem with security. Just for example - then you logout from SD and reopen it in FireFox, you will get an authentification window from FF. In wich you must type your domain login and password. So where is NTLM? Why I had to type it? FF must take it from my system by NTLM password hash. But using simple wireshark util I get nomber of http-packets with NTLM falses and as a resoult simple
requester ticket re-open
When a ticket is re-opened today it just lets the person that resolved the ticket know it was re-opened. The problem is that if this person leaves on vacation the ticket gets lost until he returns. So can this be changed or have an option to have the re-opened ticket changed to the "unassigned" list and have a flag on it of some sort so that the person/group that monitors the unassigned tickets know that it was re-opened ticket because it may have a higher priority with that companies SLA.
software management - new software
I get alerts on the prohibited software which is great, but you have to change a newly scanned software to the prohibited category to get the alert. So you have to always check the software list, which is a lot of babysitting and most of us don't have the time to remember to check this. But an alert would be helpful to us to let us know of something new that was found. So can you make an option with the new/unidentified software alert much like the preventive one?
Establishing Associations or Relationships Between existing data
Does anyone have experience creating relationship between two different sets of existing records in a batch/bulk mode using SQL tools? The situation at hand is that we have a number of workstations discovered by scans and a number of monitors loaded with the SDP csv import tool. I would like to establish a relationship between the two records (525 records total) so that it will appear in the "Relationships" tab one sees in Asset Home > Workstations > Asset Name. Does anyone have some advice on
Periodic Backup in OPM
Dear All, No functionality about Perodic Backup. It is possible memual only. Is it right? So we want those feature. Is it feasibility?
Registered period has expired
We have not renewed our license with Service Desk Plus because our institution is forceing us to use Remedy. We had built up a decent little knowledge base and we want to be able to access that data, even if we can't create or maintain tickets or new knowledge base items. Is there a way to access this data, even if in read only form? Is it in a file somewhere? Thanks, Kevin
List of issues getting fixed for upcoming hotfix
Dear Users, Following are the list of issues that gets fixed in our upcoming hotfix. SD-28975 : Problem in starting the servicedesk plus if we have tables other than the default tables say systeminfoowner, systeminforequester or if any other systemtables present has been fixed. SD-26658 : When a request is created with resolved status, resolved notification is not getting sent to requester has been fixed. SD-28761 : User can able to view the private notes added by technicians in the history information.
Advanced Security Analytics Module (ASAM) - Add-On For NetFlow Analyzer
ManageEngine NetFlow Analyzer team is pleased to announce the availability of release candidate for Advanced Security Analytics Module (ASAM). ASAM helps in detecting network intrusions and classifying the intrusions to tackle network security threats in real time. Without any additional hardware or flow export configurations, this simple add-on will now act as your new network Intrusion Detection System leveraging on the prevailing flow data collection mechanism. ASAM, built using the state-of-the-art 'Continuous
Rebranding in FW still leaves Manage Engine in Browser
Any way to remove the Manage Engine in the browser for branding and also to change the "Notify Us" email from the pop up from the unsupported log data receive "notify us"
HOW CONFIGURE MIB
is there any document explaining how to configure mib? how to use mib browse? any tip?
Reminders Not Working
The reminders are not autoemailing since the new service pack. Anyone else having this issue?
Monitors copy
Is it possible to copy monitor groups or monitors between 2 different AM servers?
Changing the Location path of images in solutions
Hello, I would link to know the MSSQL 2008 query to change the path of images in solutions as the server has been changed twice and the mojority of images no longer work. Here are 2 examples of the path that needs changing http://tlsopman:8080/inlineimages/WorkOrder/1842/0.jpg http://pfservdesk01:8080/inlineimages/workorder/1842/3.jpg There are 2 parts of the path that I need updated. I need to change the "host name" to "newserver:8080" and "workorder" to "WorkOrder". I have tried using the following
Migrating OpManager
Hi All, We are currently running OpManager Premium 8052 (32 Bit) on MSSQL 2005. Our hardware is a little underspeced and we wish to migrate to a new server. Is there any documentation to refer to? We also want to upgrade the OS from Windows 2003 (32bit) to Windows 2008 RC2 (x64) and also upgrade MSSQL to 2008. I also have another thread for the Windows 2008 RC2 support: http://forums.manageengine.com/#Topic/49000004040651 Thanks Chris
Replies in Request modules sent without content
Hello: I'm using the latest ManageEngine Support Center (7601). When adding replies to a request, some of them got written without the body of the message, making the emails to be empty (just got the hearders). Is there any way to circunvent this, or there is any report about a bug that make Support Center to behave like this?. Regards
Failures Adding Technician and Sites Ghosts
I'm stuck, need assistance I deleted the technicians who had created and now I can not recreate them, in addition when I try to edit technical administrator also fails Also, I deleted the sites that had created earlier and create the needed again. but still appear in the list of sites for setting up departments or technical. What i need to do to recreate technicians and remove the sites from the list? Attached file support. Product Name : ManageEngine ServiceDesk Plus - MSP 7.5.1 License Type :
Pass login from a another website
I am Using forms to pass login info from our website to service desk but i am having a problems with the login this is my code i am using <form action="https://myserver.com/HomePage.do" method="post"> <p> Usernane: <input type=text name="username" > Password: <input type=password name="password" > <input type=hidden value="mydomain" name="DOMAIN_NAME" > <p align="right"> <input type=submit
Custom Reports by IP Address
I have a question about custom reports sorting by IP Address. Herewith a few of my custom reports setting that I have tested : 1. Test 1 Sub Module : Computer IP Address starts with : 172.16.31.1 OR IP Address ends with : 172.16.31.254 Selected Columns : IP Address Run & Save Result : IP Address 172.16.31.10 172.16.31.11 172.16.31.12 172.16.31.13 172.16.31.14 172.16.31.18 172.16.31.19 2. Test 2 Sub Module : Computer IP Address starts with : 172.16.31.1 OR IP Address ends with : 172.16.31.53
Mass disable requesters
Is there a way to mass disable requesters from submitting new requests. We are a school and we stop servicing requests at a certain point so that we can begin end of year procedures etc... We typically notify users that we will not be servicing requests but it doesn't seem to matter. I want to be able to create requests as a technician but I don't want my standard users to create them until we start school back up in August.
searching requests by requester
I often have to look up the tickets by the requester's name. I know you can find one ticket that they are a requester of and then click on "action" and select "view requests by requester" and it shows was I need (open/close). The problem is that you have to go through the trouble of finding a ticket they submitted. So can you put this same "view request by requester" link on the requester information page. For Example, I search for the user on the quick search and change the "search in" to requester
Reset password, home page
I know this has been brought up as well but where does the reset password from the home page stand. This seems like a no brainer if one is NOT using AD integration.
Add CC list to a ticket
Hi, Is there any way to add a persistent CC list to a ticket? Currently, if I want updates to go to the Requester, + 3 other individuals, I have to manually enter the 3 x CC addresses each time I add an update. What I would like to see is a feature where a persistent CC list can be added to a ticket (and subsequently modified throughout the incident lifecycle), where all addresses on the list receive a copy of any updates. Having a trawl over the forums this seems to be a feature which has been requested
ADManager Permissions
How am I able to modify domain groups and users with ADManager while it is running as a service, yet I have provided it no redentials to do so?
VM monitoring
Hi, i am unable to fetch the VM installed in Vsphere (ESX server version4). what is the way to fetch what all Virtual Machines has in installed in Vsphere currently using Opmanager build in 8052
Move Home Folders
When we do this process, it appears that it only copies the home folder and does not remove the original home folder. Example, we wish to move the home folder from server1\home\%username% to server2\home\%username% but when we execute this, the original files are still on server1. Are we missing a step or do we still need to manually delete these files from the original location?
TTL EXPIRED IN OPMANAGER
I am still having problem ttl expired in Opmanager routers Expiring your time in transit do not get critical status with status are UP anyone know a patch to fix this problem ????? Pinging 10.190.8.1 with 32 bytes of data: Reply from 10.190.241.8: TTL expired in transit. Reply from 10.190.241.8: TTL expired in transit. Reply from 10.190.241.8: TTL expired in transit. Reply from 10.190.241.8: TTL expired in transit.
Currently logged on users
I am trying to answer the question "who is logged on to all computers at this very moment". When I look at the Currently Logged On Users report it shows a user as currently logged on to a machine, but when I check the computer itself the user is not actually logged on. Is this a bug? Is there a way to refresh the report so that it is actually accurate for this moment, or is this report really a last logged on user report rather than a currently logged on user report?
Log As400
Is not possibile create a file log for as400 same as Server Windows. In Italy exist a law that administrator must save a log autentication. This logs must be only read. Exist a hot fix?
UPN in GINA?
Hi, I'm currently testing AD SS Plus for deployment in a 15k user company and I'm very pleased with almost everything.My only problems is the GINA module which doesn't seem to allow UPNs (with the @ character). Is it really necessary to use the SAM account Name on the GINA interface or am I doing something wrong? thanks Andre
ASA NetFlow Support Available in NetFlow Analyzer Enterprise Edition
Hi All Thank you everybody for your continued support and inputs. ASA NetFlow support is available now in NetFlow Analyzer Enterprise Edition BUILD 7200 onwards. This BUILD also supports the Billing feature pack in Enterprise edition. New users please fill this form and download our latest build 7200. To upgrade with data and configurations to BUILD 7200, please fill this form to get the service pack. Please check the following post for details on how to configure your Cisco ASA: https://forums.manageengine.com/#Topic/49000003577055
Start Opmanager 8.5 on Ubuntu server 8.04LTS
How do I get opmanager 8.5 for linux to start automatically at boot on Ubuntu server 8.04 LTS, I have installed the application in the /root/ManageEngine/OpManager/bin directory. Thank You.
PMP - MySQL clustering vs MySQL replication
Do you know if anyone has set up MySQL to do clustering for HA instead of a primary/secondary replication? From http://dev.mysql.com/doc/refman/5.1/en/ha-overview.html: Advantages Offers multiple read and write nodes for data storage. Provides automatic failover between nodes. Only transaction information for the active node being used is lost in the event of a failure. Data on nodes is instantaneously distributed to the other data nodes. Several times when we have tested rebooting the PMP server
Opmanager 8040 and java.exe using up all memory
Has anyone experienced a serious java memory leak upgrading to version 8040. In a short period of time (two days) it consumes all memory on the server.
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