Just upgraded to 7606 and now it wont load
Dear sirs, I have just updated to 7606 of SDP and now it wont load. It says HTTP 400 Bad Request. Is there any way of getting this back running? This is kind of urgent as people will be using it tomorrow. Kind Regards Martin Storey
Juniper (SA6500) and (IDP 800)
Dear All Does the Firewall Analyzer support Juniper SSL VPN (SA6500) and Juniper IDP 800 or not? Which types of syslog format t support? Thanks,
Corrupt Views
Hi, Is there a way to rebuild the infratructure views? Mine are showing weird problems, e.g., devices in the wrong views. Thanks
Industrial SQL
Can AppManager monitor and InSQL DB? I'm assuming that it would view it as a normal SQL database. We use InSQL heavily and would need this functionality. Thanks!
Report for Category
Hi I want to make report that showing all category,sub-category and items. Thanks in advance.
Importing Users from two different Domains
I am currently running SD+ 7603. All of my requesters are imported via AD from a single domain. I have been asked to import another group of requesters from a different domain within our organization. The domain shows up in the Domain List inside of SD+ but when I attempt to import requesters from AD I get a "General Failure" error. Both Domains are located inside of our organization and the networks are open to all traffic. Does anyone have any ideas on why SD+ won't let me import requesters
Multiple logs
Hi I've been trying out a couple of manage engine products and I'm now trying out Firewall Analyzer. But I've got a question about that. I've imported a checkpoint log file of the beginning of this year. I have got more logs for pretty much every day. I want to have a look at the reports for the whole period, so from the beginning of this year until now. Is that possible? Do I have to import all the logs independently? Thanks Brecht
migrating devices from one device group to another
Hi, I changed one device's export address from one remote collector to a "local" collector, which is in same LAN as Central Server. Due to poor link between remote collector and Central Server, there was no details in traffic inspection, there is only one chunk - unaccounted. By exporting flows to the "local" collector i have all the data i need, it's just that now i want to delete the "old" device from the remote device group, and add the "new" device to it, even though it's the same device, it
Deploying MS office
Can someone provide me the steps of creating MS office 2007 and 2010 package to deploy it to client. Regards,
Desktop central at multiple sites?
Hi There I have just set up all your software in a demo network it is all working however I just thought I would ask a quick question. if we installed this at possibly 100 NHS sites (doctors surgeries and hospitals) would there be a way to make the desktop central engine at each site report to our desktop central system so we get logs and info to say what they have installed etc ? (not by using email) Also if it is possible would this be secure? if it is secure how is it encrypted as we need a very
Reports Don't Work - 7606
Hi, I have updated to version 7606 of the service desk. The upgrade took over 1 hour as the reports directory seemed to get cleared out. Now reports don't work at all, with the error message below being shown in a popup box. I have sent this and support file to the support mail address but am hoping for a quick workaround. We use reports daily to report to managers etc. Can a workaround please be given? Message Dear user, Unable to generate the report, So please contact servicedesk support for further
Getting loads of "Clear" mail
Hello, After setting up Application Manager and adding email actions to groups I get mails saying that "Health is Clear" without any mails saying it's Critical. Is this normal for Application Manager or is my configurations complete wrong? Regards Richard Haaga
In OPM, the measured memory utilization is high than real memory utilization.
Dear all, Our customer installed OPM server in linux device. Managed server Linux version: 5.2.6.18-128.e15 64bit They manage the linux server using SNMP protocol. (HOST-RESOURCE-MIB). They can't the Telnet/SSH protocols because of security problem. Asset Detail: Measured memory utilization: Issue: When we click the Test Monitor button, the memory utilization is normal as follows: The memory utilization shows normally in the Snapshot page as follows: But when UI is refreshed, the memory utilization
Reverse Proxy
Hi All. I setup a squid based reverse proxy to attempt to take some load off the front-end of my Password Manager system and to allow me to load balance across a pair of servers as needed for HA. However, I have found that as the URL changes each load in that "STATE_ID" is updated each load... Request 1 : https://x.x.x.x/STATE_ID/1274180964524/PassTrixMainTab.ve?SELECTEDVIEWIDX=1 Request 2 : https://x.x.x.x//STATE_ID/1274180979968/PassTrixMainTab.ve?SELECTEDVIEWIDX=2 I was looking to try and offload
Monitoring SQL jobs in SQL with OPmanager essential
Hi There, I'm a new user that is using the OP manager essential. I'm trying to configure a monitor for MSQL jobs. I can see the SQL server but I cant't find where to cnfigure the monitor. Same for Exchange. Can anyone point me in the right direction? tnx Danny
Windows 2008 Server Ports
Hi There~ I am trying to monitor a windows 2008 server, but I am not able to do if the firewall is on. I can monitor it if i shutdown the firewall. Could you please tell me what are the port numbers that should be opened in firewall to monitor the windows 2008 server? Regards, Balaji Vembu
Inline images and servicedesk
Hi, I have users using servicedesk 7.6.5 who send requests by c/p screenshots into outlook 2003. All emails in servicedesk arrive with a winmail.dat attachement instead of the image. By tracking down the problem, it seems it exists in servicedesk, as forwarding every mail from the helpdesk inbox display the image property. Sending an email to our supportcenter works as well. It seems only their servicedesk strips images to replace them with winmail.dat instead. I double checked that their sending
Job Sheet
Is there any functionality within the service desk to fill in and print out a job sheet that an engineer could refer to on a client site?
API connectivity for new Changes
Is it possible to create a new Change via the API? The online documentation only references Requests.
OpManager 7 - No RX or TX on Interfaces on Device Snapshot
I do get interface detail info, so I know OpM is gathering the data with SNMP, but it displays "NA", "NA", "NA" for Rx, Tx, and Errors I tried removing and rediscovering the interfaces with no success ideas?
The technician can not see the request that he/she create for him/her self
The technician can not see the request that he/she create for him/her self. The system is Service desk plus version 7.6.0 build 7605. Regards, Hassan
PDF Manuals for SDP
Hi, I'm trying to use your 30 day trial of Servicedesk Plus build 7605. Do you have a new manual for this version? If possible, can I have a copy? Thanks, Mac
Edit Quick Create fields
I would like to find out if there is a way to edit the fields in the Quick Create box. Our company is just setting up a helpdesk for the first time in their 75 year history and I needs it to be as easy as possible initially. I would like to remove the description text field and add in Category. Is this possible?
Java errors when installing on RHEN 5.5
I installed ManageEngine_ServiceDesk_Plus.bin and I received the following errors in my log.txt log and the server won't start. (May 17, 2010 10:58:10 AM), Install, com.installshield.product.service.product.P ureJavaProductServiceImpl$DiskSpaceCheck, wrn, null (May 17, 2010 10:58:13 AM), Install, com.installshield.product.service.product.P ureJavaProductServiceImpl$DiskSpaceCheck, wrn, null (May 17, 2010 10:59:03 AM), Install, com.installshield.wizardx.actions.LaunchBro wserAction, err, java.io.IOException:
ADSelfService Plus 4.4 SP 4 Released (Build 4440)
Hi everybody, With great pleasure, we announce the availability of an enhanced version of ADSelfService Plus 4.4 – the Service Pack 4 (SP 4). We thank you all for your valuable suggestions and feedback, which helped us take our product to a higher level. Following are the features included in this new version: Features : • Phased password and account expiry notification. • Universal password reset through post-action scripts. • Enforcement of password history during password reset operation.
AD pass-through authentification is not working. SD 7606
Hello! I have problem with AD pass-through (APT) in ServiceDesk Plus 7606. here is 2 servers: SDP 7514 and SDP 7606. everything is fine with 7514, APT works fine (only one checkbox for enjoying). 7606 gives me all (domain scan, user import etc) exept APT. 5 data fields for configuration. ok. Look at sd1.jpg. here is APT settings of SDP 7606. 'computer account' - what's this? Existing user account (login) with particular rights? there is no difference between SDP account ('servicedesk') or account
How to monitor sql SERVERLogs?
How to monitor sql SERVERLogs?
PMP service failed to start...!
Whenever I am trying to run PMP service with Domain Admin credentials, service fails to start. I have tried entering other credentials but its failing and as soon as I remove credentials and put start-up on "Local System Account" it starts working. Domain Admin credentials or other credentials which I am using are OK from every aspect. Also i suggested in my last post that please provide us any option in PMP interface to run only "Password Change Schedules" with specified Domain Admin ID(s). Please
Request Summary Report
Can the Request Summary graph that is on the Home Page - Global View tab be run as a report? I'd like to pull those exact numbers and the line graph for different times than is listed in the drop down options. i.e. - the number of inbound and the number of completed requests for this month last year Thanks!
How to restore SD+
Hi All, I all my SQL Server 2005 crashed and i installed SQL Server 2008 , b4 doing so i took a copy of the MDF and LDF file as i couldnt take a proper backup. After install the database i attached the MDF and LDF and the operation was successfull. Now when i try to login using the SD+ webconsole , it says username and password invalid. Can anyone shed some light on how i go about restoring my SD+ settings. Please
Trial of VoIP monitor in OpManager
Hi, I'm a licensed (Premium) user of Opmanager. How can I trail the VoIP Monitor features with in my existing site? Regards, Carmel Lee
Info in email fetching
hello! i have problem MAIL_FETCHING error Server started at : Fri May 14 11:50:11 GMT+02:00 2010. Current time is : Fri May 14 11:50:17 GMT+02:00 2010, which is less than 1 hour from server start time. Hence not checking mail checker for this time.
When overdue request is closed
Hi, Currently, once any request is overdue, it is marked with overdue flag even after it is closed. (Refer to attached file). It's just a bit annoying to open up closed requests and see then all as overdue when ther've all been closed. Is this something you would consider, or not? Thanks,
Chrome Support in Next Hotfix?
Has anyone seen in the next hotfix list Chrome support? The biggest issue we see with SCP and Chrome is constantly getting a message from the WYSIWYG editor that this version is not compatible but it will try anyway. We constantly have to click OK to close the window, which then the editor opens normally for us.
Survey Report Query
Hi, Can you please help me with a query for getting the survey report. I tried with Custom Report section, but am not able to find any options. We have five question set in the survey and each question has 4 options to select with. Now I am looking for a query which will give me the results as in the attached file. Please note that I am also looking for a option to enter the dates for this I am looking for this query report. Thanks
Importing (ADDING) Data Into SDP
Hi, We are new to SDP and in the process of moving our asset data from our old database to SDP. The csv import tool seems OK for bring in new, complete records, but I need some information regarding how to go about populating various fields in existing records. For example, a network scan brings back the workstations, but there are additional fields (Think Barcode/Asset Tag) that I would like to populate using data from our previous product. Using a SQL tool right to the database seems to be
Problem restoring database MSQL
I was doing a server migration and now I am unable to restore my database. I have tried various backups and I either get an error stating depending on the backup I used. Help please. I tested each backup before the migration. Am I screwed? at java.lang.Thread.run(Unknown Source) Unable to restore database : invalid stored block lengths at java.lang.Thread.run(Unknown Source) Unable to restore database : oversubscribed dynamic bit lengths tree at java.lang.Thread.run(Unknown Source)
Change standard view within the Assets tab
Standard view for Assets > Software > Software Licenses shows all the license keys. Problem with this, we do not want everyone who has the permission to see Assets to be able to see all the license keys on the software media. I spoke to Charles regarding this last week from Service Desk Plus Support, he suggested to place this enhancement. We are running on Version 7.6.0 build 7604
SLA violation e-mails not being sent
SD+ v 7.6.0 (build 7603). Fetching and sending mail from within SD (e.g. replying to a request) is working. Notification rules are set according to screenshot sla_02. I created and SLA rule (see screenshot sla_01) but nor the requestor, nor the technician, nor me receive any e-mail with the sla violation notification. How to fix/debug this? Thx! Pieter
Applications Manager one of the finalists in “Best of InterOp” show under Virtualization category
ManageEngine Applications Manager was chosen as one of the finalists in the Best of InterOp 2010 show held in Las Vegas recently. Applications Manager was judged under the ‘Virtualization’ category. We also got a chance to preview our upcoming 'Virtualization Monitoring' feature to a select audience during the show. For more info, take a look at this blog post.
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