Logical delete?!!
Hi It seems that when the Delete option is used the record is physically deleted from the Database.. is that correct or am i missing something? If that is the case can i suggest that is changed to a logical delete where a flag is set to deleted in the database but the record continues to exist. This will mean the ticket key is maintained in the database with no holes yet those tickets that have been 'deleted' are no longer visible in reporting or the system. While the need to delete tickets
Autologin / Specific page
Hi, Since we didnt find a way to have our detailed report for the days before "Yesterday", we want to Print each report to have daily statistics that we can compare day after day and weeks after weeks, Is there a way to do an automatic login in an URL and have a specific target page ? I found out that we could login using the "?username=&password=&clienttype=html" however I always land in the Home tab, I tried selecting another tab via the selectedTab var, but if I'm not already logged in, the login
OpManager - Exchange 2010
Hi, Does Opmanager latest version monitors Exchange server 2010?
Rebrand Firewall Analyzer 6
Hi Guys, I'm trying to Re-Brand Firewall Analyzer, i do as it says and keep the images to the appropriate pixel limit and save files as a JPG, once the file is uploaded it says successful but does not seem to apply the changes. When i update the strings/links it works fine. Thanks!
How to raise the detailed statistics maintained more than 15 days?
In Admin->Database Maintenance->Performance Database, the value of "Detailed statistics will be maintained for the last" is accepted less than 15 days. How can I raise this value more than 15 days, such as 30 days or 60 days? Is there any xml or conf files to config that value? Or in whitch table this value is stored, that can be changed?
Report on Workstations without PO
Hi! SD 7.6, MS SQL Please, how modify this reports to add users name to workstations? select WORKSTATIONNAME from SystemInfo where WORKSTATIONID NOT IN(select distinct WORKSTATIONID from SoftwareInfo sinfo LEFT JOIN SoftwareList slist ON sinfo.SOFTWAREID=slist.SOFTWAREID where SOFTWARENAME='symantec endpoint protection client') GROUP BY WORKSTATIONNAME Change 'symantec endpoint protection client' to soft you needed.
Upgrade from 7022 Build-to-7500
Hi, We upgrade the 7021 build in a test environment to 7022. Nothing wrong and update was successfull. While we are upgrading to 7500 build, an update problem occurred as you will see in the log. I think problem arises while altering tables, i.e a database issuei but i am not sure. Regards.
Possible Bug - Notes Get Duplicated With Spacebar
After adding and saving a Note--> hit the spacebar on your keyboard--> the note gets duplicated as many times as you hit the spacebar. Is this a bug or a feature?
Intranet Settings
I am running on an evaluation for Firewall Analyzer 6 Build number 6000 – Standalone. I have been playing with the proxy reports to send out automated e-mails. – Works great. The one thing I have picked up is that with a range that’s been specified to report on… the Top talkers (LAN + WAN) it Does not differentiate between LAN / WAN traffic. See attachment as example (lan- wan.JPG). Now I have noticed in the settings, intranet settings you can configure ip ranges to basically tell the product
Op Manager 8 unable to display server disk partition info
Hi, Currently we are using Op Manager 8.I've tried to generate report by choosing: Reports>>Disk Usage by Drives >>Volumes with Least Free Space >>Volumes with Most Free Space It did display the info but not all server partition info (6-7 server partition info).Suppose it should display all 24 servers that in the server list.One more thing the report cannot capture total space and only displaying NA,able to capture free space but only for few servers.For use space and use (%)
MacOSX asset scanning
Hi, i have SSH and Remote Login enabled (firewall is off) but i could not get any information from system. I get this message "Connection to RPC server in the workstation failed." We are running SDP 7.5.0 Build 7512
Destination IP only showing our Gateway IP....
Once and awhile Netflow Analyzer will switch to not showing our internal user IP's. Usually a reinstall has been the quick fix. This time it hasn't though. So now I only see our gateway/public IP for all the different destinations. What needs to be changed to get this working? Thanks Paul
FW analyser is recieving packets - but no statistics
Hi all My Firewall analyser seems to be recieving packets from my two devices --Home -Packet count is current, but I am not able to see any statistics under for EG traffic reports - just says no data availble. Am I missing something ?
Added devices do not show up.
When I add a new device, it says it is successful but never shows up anywhere. I am using Opmanager 8051 on Windows 2003 server. What can I do to correct this? I have repaired the database and restarted the server. Thanks. -Sam
OpManager and ServiceDesk Plus Integration Problem
OpManager 8 Build 8051 ServiceDesk Plus 7.6.0 Build 7605 Both products are installed on the same server using SqlExpress 2008 ServiceDesk Plus is able to receive tickets via e-mail from my users. OpManager is able to notify me via e-mail with network problems. When attempting to integrate these products, I receive the following error: "Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high." I have read other posts regarding this, but
Delete Business unit?
Hi, I am testing Support Center with trial version. I created several business units and archived some of them. When I tried to delete them, I could not find delete button at all. How do I delete? Thanks,
Time
Is time stored as unix time?
Requesters groupped by companies & other
Would it be possible to have my requesters groupped into different companies? Also, for different companies i'd like to create different request categories. We are a retailer/service providers for several companies, and would like to use SDP to handle incomming HW and printer repair and maintenance requests from company A, software and hardware failure/error reports from company B and some general printer supply ordering and maintenance requests from company C. However i don't want company B to see
Edit "Requester Details" in Request templates
Hello How do I remove "Contact number" and "Department" from "Requester details" in our request templates? We do not have these informations in our AD so the fields are blank. And our users do not understand why they can not write in them. So we just want to remove them. Thank you. Peter
Request filter issues
Hi Clarity on filters in request. (logged in as a technician) The 'My ... request' type filters... do they mean those requests assigned to me as a technician or those requests i have requested? Thanks Steph..
Importing 2 assets with the same name
Hi! I have 2 workstation that named with the rules of our enterprise standart. They have identical names because placed in diffirent locations When I import them from xml scan from the standalone scan they are update each other. How can I import them in SD? It's rather important to save their orginal naming... What I need to do?
Query for Technician
hi all, i need a query for a list of Technician. how i can do this? Bruno Soares
concurrent users at a time
concurrent users at a time
Negative Traffic values in FWA Live Reports
We have negative values showing up in our live reports and this makes the reports almost unusable. I can see 1 day in the last month and 4 in the the last year. Any ideas?
Move items out of "Admin"
I think that both Vendors and Preventative Maintenance should be moved out of Admin. It would be helpful to allow certain technicians to access these items without making them an administrator over the entire system. At least the ability to view vendors would be an important request, so that knowledge would be available.
[inside the SQL db]Custom reports
I'm trying to configure monitoring for our render farm. Render farm is a set of servers that runs exactly the same set of software. I need to obtain current TOTAL utilization of render farm (sum of all current CPUs utilization for all the servers / number of servers), total utilization of specified app on the farm (sum of process CPU utilization for every server / number of servers) and statistics for specified server: history of CPU utilization for specified period of time and history of CPU utilization
UNIX Support
I have downloaded and installed trial version of Servicedeskplus. When trying to add a IBM AIX m/c the scan fails saying connection to the RPC server failed. I tried giving local credentials, still the same error. Does ServiceDesk Plus support UNIX ?
Best Practise Guide for Opmanager versin 8025
Hi , Right now i m using Opmanager version 8025 ,(UPDATED FROM VERSION 7 USING SEVREL SERVICE PACK) Intel(R)Xeon(R)CPU E5410 @ 2.33GHz 2.33 GHz, 4.00 GB RAM I have ongoing problem by last 1 year that opmanager stops polling like every 2 days and i see in wrapper.log the wrapper process restart to enable it to work again. I want to resolve this problem as we need to integrate opmanager with our CMDB application and we are goint to use database from opmanager. i have had many session with opmanager
Maximum configurable subnets on IP Manager OpUtils
hi, What is the maximum number of subnets that can be configured on OpUtils IP Manager. Thanks Martin
Maximum configurable subnets on OpUtils IP manager
hi, What is the Maximum configurable subnets on OpUtils IP manager ? Thanks Martin
Cannot configure Service Level on Application Manager
How I can configure the Service Level in Application Manager. I would like to see if the a service (group of monitors) has some problem only when the Average Availability is less than 99% (for example). Is it possible? Thanks, Roberto D.
Active Directory OR LDAP - eval...
I am evaluating this product, and have a showstopper of an issue: I would like to use LDAP or Active Directory - whichever one can meet my needs, but Active Directory isn't working right. I am not the domain admin for our domain, and our admins will not add ServiceDesk to use single sign on. Please don't suggest that as an option :) So I tried just choosing the Enable Active Directory Authentication option. This allows people to login even if their account isn't created already as a requester,
Assigning Software Licences - Sites issue
With the introduction of Sites to the system it seems all assets have to be in a site to get a software licence assigned to them. Is that correct? When I show list of assets with a particular software title on the ALL SITES selection at the top of the screen shows a nice list. However I can't allocate the licence to any of them as none of the assets are associated to a site. At this stage I don't care WHERE the asset is, I just want to assign the licence to it. So HOW do I do this quickly, I think
Have ServiceDesk not reply to 'noreply@' email addresses
Hello, We use servicedesk to merge data from vendors. Sometimes those emails come from an email address called 'noreply@vendor.com'. Servicedesk then tries to email back 'noreply@' and the email bounces and that creates another ticket. Is there a way to have servicedesk accept emails but not send emails to 'noreply' addresses?
Error parsing MIB:SM10_R2.MIB
Hi all, I get an error trying to load the attached MIB from IBM when setting up a trap listener. Error parsing MIB:SM10_R2.MIB ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Any thoughts? Thanks.
Asset check out Receipt
I think it would be a good idea to be able to print a check out receipt when you assign an asset to a user. We have our users physically sign and agree that they did in fact receive computer #1234 when we gave it to them. We have encountered issues where people deny receiving equipment and we didn’t have any written confirmation from the user that he/she did receive the machine. Also the ability to input a custom service agreement in the receipt would be a added bonus so that I wouldn’t have
Manage Engine - Application Manager - Schedule - Report
Hi .. We use application manager as a reporting tool and also to find the performance related issues in weblogic integration servers ( Clustered enviroment ) In the ManageEngine Application Mgnr 8, I have the default monitors which says about the health statistics etc for each managed server in the cluster. When I select the reports tab in the application, then select the proper monitor ( managed server here in select box ) i get all the statistics regarding that managed server...i.e Summary Report
SupportCenter Plus - Product Roadmap Updates
Hello Everybody, Based on frequent requests from our Customer's and evaluators, this is the thread created to discuss about SupportCenter Plus - Product Roadmap. So, Please do post your inputs on our Roadmap here. Thanks Jai Anand SupportCenter Plus
Auto assignment of contact to accounts does not work
Hello, One of the nice features of the new version should be: Auto-assignment of contacts to accounts based on email domain Option to automatically associate a new contact to an already present account based on the email domain of the contact when the contact sends a mail for the first time. Option to add new accounts based on the email domain of the contact Option to enable/disable this feature. Option to exclude common domains from the list.I have updated all accounts with the correct Domain names,
Gamatronic UPS
We just puchased a Gamatronic UPS for our computer room. The system has a web interface to it, but we also have SNMP traps being sent to our OpManager server. We are getting the following SNMP traps showing up in the Opmanager trap log, but I do not know how to setup the Gamatronic for Opmanager monitoring. I did review the Opmanager UPS guide, but how do I find the OID codes? All Gamatronic states is that it's agent supports the UPS RFC1628 MIB.. Any help? This is what I get from the OpManager
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