PPM installation failed.Services not coming up
Hi Maljeev, i have downloaded 7602 setup file and installed and i have restored backup file(7602). once restoration is done.i started the services through run.bat . but it showing PPM installation failed.contact support team. also services is not coming up. please find the attachment for your reference Regards, Uthanda
Basic Hardware & Software Pre requirement
What is the basic hardware & software pre requirement for Manage Engine ServiceDesk Plus?
Web Console - Can't Login Remotely
Hi. I just installed version 7, fresh (not an upgrade). I can get to the web console from the machine on which it is running, but not from my remote workstation. I chose a custom port for the web console when installing. It is using that port, and it works fine for the local attempts, but when trying from another machine (on the same subnet), it never gets anything....just times out (both IE and Firefox). The firewall exceptions on the machine running DC7 look appropriate. I went through every page
Error when attempting to disable Windows Firewall
Hi, I'm attempting a test to disable the Windows Firewall using Desktop Central, and I'm running into the following error: "There are no more endpoints available from the endpoint mapper" Any idea why I would be receiving this? Thanks, Jason
Exchange Logon Report
Most of the Remote user never logon to Active directoy Domain, but still logon to Mailbox, is their way we can find when the last logon to email box report. Vijay
Authentication Question
According to the user guide (User Management section http://www.manageengine.com/products/passwordmanagerpro/help/index.html)... By default, PMP stores all user data in the MySQL database and performs authentication using database lookups. When you integrate AD/LDAP as the authentication system, the default authentication of PMP would be replaced by AD or LDAP to authenticate a user's identity. At any point of time, only one mode of authentication could be employed in PMP. Does this mean, that users
NetFlow Analyzer 8 and ASA
Hello, Does NF Analyzer 8 have support ASA netflow (5510 v8.3)?
Large Netflow MS-SQL transaction Log file
Hi , We are using MS-SQ as database of Netflow 8 . We are struggling with large generation of SQL log & Database file while monitoring of only 13 interface . Pls help as on daily basis our server goes out of space and mostly sql backup fails .
A scrolbar when you add a link
When you add a link on a map between 2 devices sometimes the names of the interfaces are to long that you aren't able to see the whole name of the interfaces.
Installation error
During installation of latest 5 version we got an error on 6%: Component transfer error Component:source File Group:sourceFiles File: Error:The filename,directory name,or volume label syntax is incorrect. OS Windows 2003 server English No specific Java installed Temp var is set to c:\temp There are some manageengine products on the same virtual machine
Only the first MAC address from switch port mapper per port shows up in IP address area manager.
Hard to explain, but if I have multiple ip address's/mac address's connected to a single port on a switch (because the other end has a dumb switch, is a virtual server, etc), only the he first ip/mac listed in the switch port mapper section (the rest are listed when you click "more') will have that corresponding port listed in the ip address manager section. Does that make sense? Please advise.
OP-Manager delete SMS notification Q
Hi, I'm using OP-Manager installed on a virtual machine with the DB in MS SQL. We are in the latest build 8052. The SMS modem is attached phisically to the host and all is Ok if the VM doesn't move (VmWare V Motion) to another host. If this is hapening the SMS notifications will be queued. Once the VM will be moved back to the proper host and connected to the SMS modem, all the queued SMS will be sent over. Is there a solution to delete the SMS in the queue? If not I would need to wait that
NetFlow Analyzer Enterprise Edition Adds Billing
Happy to announce that "Billing / chargeback" has been added to Enterprise Edition list of Add-ons, with already existing CBQoS & NBAR reporting and Failover. We have also fine tuned and increased the performance, in this release. Billing / chargeback will be useful for both enterprises and ISPs alike. Enterprises can use "billing" to crosscheck the bandwidth charges incurred or even charge clients on specific projects. The bill plans are highly flexible and user-defined. ISPs can use this feature
ifspeed change alerting
I'm evaluating OpUtils at the moment and I have a question concerning the interface speed. We had some problems with the cabling in the past. The result of these problems was a change of the interface speed from 1Gbps to 100Mbps. At the moment nobody notices such a change until a problem occurs. Is there a possibility to generate an alert with OpUtils if a specified interface changes the speed? It is not necessary to generate this alert immediately. An alert after a scheduled rescan (every hour)
Setting up SNMP in Linux Environment
Hello, I installed and configured the SNMP for Linux per this website. http://net-snmp.sourceforge.net/docs/INSTALL.html The installation went thru find without any errors and when I type the rpm -qa |grep snmp, it gives the the version, etc. That means the snmp was installed correctly. But, when I tried to start the service, it won't start. I tried all the commands that was suggested here to stop and start the snmp services, but it says that the file can't be found. So, I created the snmp.conf and
Cisco Content Services swith 11503 (Load Balancer ) device template
Any body is having Cisco Content Services swith 11503 (Load Balancer ) device template ?
ASA support
Do you have any plans for firewall ASA support in this edition? I read about NetFlow Analyzer having. What about this? Can you provide ETA so it can decide on what i need to go for. Regards, Rick
Security Concern: Password sent over network
Hi, In our organization a question has come up regarding security in the Service Desk tool. With the default setup using http, port 8080, and single sign on disabled, is a users password sent unencrypted over the network. If so I assume an improvement would be to enable ssl as described here http://www.manageengine.com/products/service-desk/faq-general-modules.html#ssl1 Regards, Mark
Issues with AD integration on Service Desk Plus 7.6.0 Build 7602
Since upgrading to the latest version many users keep on having to login to service desk plus with the ad credentials please can you investigate this issue and resolve as this is annoying. Or another instance is that when adding a request you get kicked out of sd plus and have to log back in again.
Use Netflow Analyser to trend and report on usage of an ISP data cap?
I am a new user of Netflow Analyser Professional, and am looking for a way to report, or display the monthly use of an ISP data cap (perhaps as a line graph over the month), preferably with an alert indicating a higher rate of use than expected at any point in the month. Is this possible?
Multiple email addresses
Hi, I have tried to browse/search the forum but haven´t found the answer to my question. Is it possible to have 3 email addresses on the same sd+ mailbox, and depending on what mailbox the users send their request to they will be addressed to a specified queue with a business rule. Here´s an example of what i want to accomplish. Mail is sent to servicedesk@domain.com and these requests will be sent to the IT queue mail sent to admin@domain.com will be sent to the admin queue mail sent to helpdesk@domain.com
Statistics not available
Hi, I have an OP-Manager build 8052. I have setup the performance database as below: detailed statistics: 90 days; hourly statistics: 90 days; daily statistics: 365 days; I am monitoring a switch since more then 6 months but if i want to see any report of any interface i am able to see the data just from the last 6 days including today (example: from 6.05.2010 at 01:10 till 11.05.2010 09:43). I have tried to place other periods like last month, last 30 days, custom period, all are starting from
6509 NBar not supported
I just upgraded to Netflow Analyzer 8 (fresh install). It correctly found all my devices and used SNMP to identify them but I'm having some issues enabling NBAR. NBAR support is correctly identified on most of my NBAR capable switches and I can use the software to enable NBAR on them. I am having problems with several Cisco 6509 Switches with Sup720 and Sup720-10GE supervisors. The software says that NBAR is not available and not configured, even when I manually configure it.
Hotfix 7606 Released
Dear Users, An Hotfix upgrade over 7600 has been released and is available for download. Following are the list of issues that gets addressed / fixed in this hotfix upgrade . Issues fixed in 7606 SD-25099 : When the request is created and assigned with an SLA and its DueByTime, and then editing the request and update in such a way that the request do not fall under any SLA. Then the overdue flag gets set has been fixed. SD-28219 : When the request is created and assigned with an SLA and has first
Bug in Non IT Components
Hi! Please fix this bug that you may see right now in live demo! If you just create new Non IT Components (keyboard) you may associate it with user. But if you purchase it you only can associate it with another asset, not with user. I purchased 4 keybeds in live demo and you may check this bug. Thanks for SD.
Refresh data of all defined servers
Hi, Is there a way to refresh all servers defined in OPManager after executing RepairDB.bat? When repairing the DB you will have to get the latest databasae backup right. Thanks.
OpManager process shuts down automatically
Hi All, I have a question about our opmanager. The process is started automatically in our company, but in every three days it will stop automatically aswell. Followed by event id 7036 The ManageEngine OpManager service entered the stopped state. We have to manually start the service again, and then it's working again for three days. How can i prevent this to happen, and let the opmanager service stay online? Thanks in advance. Eddy
Sorting of labels at charts
Is it possible to affect the sorting of the bars and / or the labels at the chart view (at reports). I like to show first the IR bar. Also I like to show the colors of the priority this way: Very urgent, Urgent, Normal, Not Assigned. Thanks for help, Alex
Schedule Scan
I set up a schedule scan but it still tells me that no scan is scheduled.
Automate Login
Hi I would like to automate the login process for our support reps in some way. I was looking at the source code for the main login page and notice that you have a function called 'CheckIfExternalLogin' which appears to support what I want to do. Can you confirm that if I pass the userNameToken and passwordToken on the url (via a post) then that user will be logged in? Also, to do that, I think I will need the proper page name for the login page as right now I just put the server:port into the browser
Anomaly Profile feature.
Dear All, Our customer is interested in Anomaly Profile feature of APM product. APM offers Baseline Value and Custom Expression. In Baseline Value, APM offers Weekly. But they wish to manage with day of the week and Monthly. For example, Monday: Threshold value of CPU Utilization is 40% Tuesday: Threshold value of CPU Utilization is 60% .... Sunday: Threshold value of CPU Utilization is 10% Our customer think that this key issue is very important. Is it feasibility? Thank you in advance.
Assign a license from a pool directly to an asset
I would like to propose an enhancement that would enable you to assign a particular license to an asset. Currently you can only assign one from the pool of licenses to an asset. But we have different serial number/license keys within the pool that relate directly to a specific asset. Regards Joel Fitzgerald Gosford City Council
netflow is down I can not start the services
I can not start Netflow services, How I should start the services??
Asset Scan IP conflict
We have a number of users who connect through a VPN, which dynamically assigns an IP. The issue is that the scan reads the IP address and over writes any assets that might have the same IP. Is there a setting I am missing, or a possible fix for this issue?
ManageEngine® EventLog Analyzer 6.1 Released
ManageEngine® EventLog Analyzer 6.1 Released We are glad to announce the release of ManageEngine EventLog Analyzer 6.1 (GA) Distributed Edition and Standalone Edition. Download Distributed Edition Standalone Edition Read More What's new in this release? 6.1.0 - Build 6010 - Distributed Edition GA release of EventLog Analyzer Distributed Edition. New Features - Admin Server The general features available in this release include, Centralized Archiving for Distributed Edition New Features - Managed
QuickTime
The one product that I am surprised is not supported yet for automatic patching is Apple QuickTime (and perhaps iTunes). I am currently deploying it fine with Software Deployment, but it would be nice if it were available for automatic patching. Is there a licensing problem with Apple? Thanks!
Use Domain Name w/o Port?
Currently, I'm using Desktop Central using localhost:8020, but I'd really like to assign a local hostname (say http://desktopcentral) and an internet domain name (say http://desktopcentral.mydomain.com). Usually, I could do this through IIS7 by editing the bindings, but Desktop Central doesn't have a site/application listed in IIS7, so I can't do this. I've tried everything I can think of, but nothing works. Anyone able to give me a hand? I'm using Windows Server 2008 with IIS7. Thanks, Sean
NetFlow log support available in Firewall Analyzer for Cisco ASA v.8.2 devices
Season Greetings from ManageEngine Firewall Analyzer team!! We are happy to announce the private availability of Cisco ASA v.8.2 NetFlow logs support in Firewall Analyzer. If you are interested to evaluate, get in touch with us. Please furnish your contact details in the form. We will provide you the link to download the service pack and the procedure to configure Cisco ASA v.8.2 appliance. Prerequisite: Cisco ASA appliance running on Version 8.2 Firewall Analyzer v.6 (build 6000) installed.Note:
Manage Engine Universal Deploy and Manage Engine OS Deployer
What is the difference between Manage Engine Universal Deploy and Manage Engine OS Deployer? Regards,,
Error 00070004 !!!
Can someone help me with this error please. I'm trying to create an image through the network but unforunatly i'm geting the following error: E00070004: failed to write data to the archive file. A possible reason might be poor media quality. Please advice. Regards,
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