Add CC list to a ticket

Add CC list to a ticket

Hi,

Is there any way to add a persistent CC list to a ticket?

Currently, if I want updates to go to the Requester, + 3 other individuals, I have to manually enter the 3 x CC addresses each time I add an update.

What I would like to see is a feature where a persistent CC list can be added to a ticket (and subsequently modified throughout the incident lifecycle), where all addresses on the list receive a copy of any updates.

Having a trawl over the forums this seems to be a feature which has been requested numerous times so I would be interested to hear if any headway has been made to address this lack of functionality.

Thanks in advance,

 - JR












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