Is there any way to add a persistent CC list to a ticket?
Currently, if I want updates to go to the Requester, + 3 other individuals, I have to manually enter the 3 x CC addresses each time I add an update.
What I would like to see is a feature where a persistent CC list can be added to a ticket (and subsequently modified throughout the incident lifecycle), where all addresses on the list receive a copy of any updates.
Having a trawl over the forums this seems to be a feature which has been requested numerous times so I would be interested to hear if any headway has been made to address this lack of functionality.