Can you auto update call status on email reply receipt
Is there a way to automatically update the call status to "waiting for response" if you send out an email from SDP using the reply button?
Alternatively if you receive a reply from a requester, can you auto-update the call status back to something else such as "response recieved"?
This would make call views easier to manage if you were only worried about actioning tickets you had received replies to.
Many thanks,
Dean
Alternatively if you receive a reply from a requester, can you auto-update the call status back to something else such as "response recieved"?
This would make call views easier to manage if you were only worried about actioning tickets you had received replies to.
Many thanks,
Dean