Apply wallpaper to MacOS, but the user still can change those wallpaper by themself.
Greeting, I have to deploy the desktop wallpaper for macOS user, it's successful, but the user still can change the wallpaper by themself. Is there any setting recommended for this matter? Thank you.
How to Hide "Duplicate Request" action?
Dear All, How can we hide the "Duplicate Request" option from the Action Tab on the Request Details page? Regards, Wajahath Farooq
End-of-Life (EOL) Announcement for Mobile Apps from build 13013 and earlier
Dear users, From June 2024, ServiceDesk Plus mobile applications operating on build 13013 or below will reach end-of-life (EOL) after the release of iOS and Android mobile app version 6.0. Users who prefer to continue using the mobile app in build 13013
Supercharge cost optimization in your service desk with report bundles
Hi there, Are inefficient asset purchases draining your IT budget? Should you repair or replace? How does workforce expansion impact IT spending? Discover data-driven solutions to optimizing service desk costs within minutes. With the latest report bundle,
Supercharge cost optimization in your service desk with report bundles
Hi there, Are inefficient asset purchases draining your IT budget? Should you repair or replace? How does workforce expansion impact IT spending? Discover data-driven solutions to optimizing service desk costs within minutes. With the latest report bundle,
[New Release] ADManager Plus' latest build 7223 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7223. Issues fixed: An authenticated RCE security vulnerability (CVE-2024-0252) in the load balancer component has been fixed. This vulnerability was
Backup Sonicwall TZ Series
I am having issues with NCM/Firewall Analyzer in OPM using credentials for SonicWall TZ370. I test credentials but it fails on the process of accessing as admin/enable mode. With Sonicwall SSH interface, I can manually access the configure prompt but
Adding firewalls manually without syslogs
Cisco ACI monitoring
Custom Report: Last Month This Year vs. Last Month Last Year Comparison
Hi Team, We are using MSSQL and I am looking for an SQL query for generating a report that will provide me with information on 13 months rolling Last year last month vs. This year last month. The report should have the following details: 1. Total tickets
Upgrade Manager launch & Skip Forced Backup
I will be upgrading the ServiceDesk Plus platform to the latest build (14.7 Build 14700) this week. The issues that I "Always" have is the ability to skip the forced backup. I have read many articles on this topic only and made the suggested changes to
Store passwords for a website in Profile
I am new to ManageEngine. I have 20 iPads I need to set up (I'm setting them up in Kiosk Mode). Is there a way to set passwords in the Profile for a specific website?
Agent Mode
I can change Administrator password via PAM360 but I can nor change another local admin password via PAM360. I Installed Agent on the resource successfully. According to the error where is "Agent Mode"?
Can not intergate SDP to Analytics Plus
Hello everyone, I am using SDP version 10.5 build 10551 and Analytics Plus version 4.5.6 build 4500. I am trying to integrate SDP and Analytics plus but the following error occurs. Log files and images attached Please help me
Notify requester if tickets has been merged
is there a way to notify the requester if their tickets have been merged with another ticket. We tend to get a lot of duplicate requests that we merge together for less paperwork/tracking on our side, but it causes a little bit of confusion for our end users as they get an email acknowledging that they have opened a ticket but do not get any further notification after we merge the tickets.
ManageEngine SDP - Interactive Request
HI all, I was wondering if in SDP it's possible to create "interactive Request Forms". Let me explain what I mean: For our OnBoarding Process, I have implemented a Policy via ADMP. Once the data is fetched from the HR systems I create a new SR ticket
"Advanced search" for user in the ServiceDeskPlus
How I can turn on "Advanced search" for user (not specialist) with Assigned Roles SDGuest? Or is this impossible to configure for users? PS Version 12.0 Build 12001 and It is not possible to update the program since your type of end-to-end domain authorization
Automatically Close Tickets With Business Rule (Automatically populate Resolution Text)
We currently have a number of automatically generated tickets, from our printers, which we need to log, but require no action. Therefore, I'd like to set a business rule to automatically close them, based on a certain set of criteria. I've hit a bit of
SSL certificate
Hi, We want to replace the SSL certificate on the server. How can we do this? Thanks.
How to run Endpoint Central by command to trace without start windows service
Hi, I have problem with start service of Endpoint Central. Because I mostly worked with ManageEngine ServiceDesk Plus, in that software we have a file called run.bat that we can use to run the program through the command line and see how different modules
Whatsapp integration (custom)
Has anyone been able to integrate whatsapp with SD+ onpremise? Is there any update to previous request to have connectivity with whatsapp?
OpManager DB maintenance
Hi all, My OpManager server is using MSSQL DB and they are installed in two different servers. When my DB server is under maintenance (Such as patching), the OpManager Server will also stop working. When the DB server comes back online, the OpManager
Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule.
Recently within the last week we started getting this error in Service Desk Plus: Mailbox is not accessible : "Incorrect username or password.". In the meantime, mails will not be fetched in the mail fetching schedule. We are on version 14.6 Build 14600
Supercharge cost optimization in your service desk with report bundles
Hi there, Looking to optimize IT costs? Are inefficient asset purchases draining your IT budget? Should you repair or replace? Elevate cost optimization strategies with our latest report bundle. Access pre-built insights on eliminating budget wastage,
Network Configuration Manager not Detecting Desktop PCs
Hi everyone, I hope you're all doing well. I'm currently facing an issue with the Network Configuration Manager from ManageEngine, and I was hoping to get some assistance here. The problem I'm encountering is that the Network Configuration Manager doesn't
Import iOS asset data from Jamf Pro to ME ServiceDesk Plus
We need to import all the ios Devices in Jamf Pro (iPhone and iPad) in ME ServiceDesk Plus. For Windows and Mac we use the SelfScan script built in, but i haven't found anything for iOS. Do you have any suggestion? Thanks
How can a Technician can view the Normal User UI?
Dear All, Is it possible that a Technician can view the User Interface of a Normal User through his/her current technician roles? I've noticed that once the Normal User (SDGuest role) gets the Technician access his/her view get changed and they can't
How to make New Roles Field Mandatory during Status Update in Change Module?
Dear All, We have created a new Role under the Change Request Template namely "Change Approvers" were the Change Manager before sending for the CAB Approvals (i.e., Approval Stage) select the approvers manually from this New Role. Is it possible to Make
Find all local accounts in the company
Hi All, I was looking can AssetExplorer find all local user accounts on ESXi node, Printers, Firewalls, Switches, Storage? I know for windows workstation it can pull all local users as we have agent that can scan OS. I am not sure how it can discover
software API how to add software
Hello , How can i use , or what api can i use to update an assets software list? I already have a ascript to pull information from azure and import to servicedesk based on asset_id But would also like to update the software view
Custom Email notification after 5 days of created request
Hello everyone! I need to create an email notification, after 5 days of created a request and not was closed. I not see nothing to do this, and i don't know how to do it with commands. Thank you
Reports - Assets per User
Is there any way of generating a report which shows all assets assigned to a user or department. We are using this system to control assets and would like to print out those assets assigned to a user for a signature to then be put on file? Regards
Warning when sending notification to an email not associated with a user
Our organization has a number of email distribution lists, including one for all staff. When sending email notifications from the Requests, Changes, and other modules, ServiceDesk Plus allows you to type in an email, which is excellent. A helpful enhancement
M365 Security Plus build 4608 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4608. Issue fixes: An issue where the deletion of any profile in the Audit, Alert, and Monitoring modules causes all scheduled reports and profiles to be deleted
M365 Manager Plus build 4608 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4608. Issue fix: An issue where the deletion of any profile in the Audit, Alert, and Monitoring modules causes all scheduled reports and profiles to be deleted has
Registry alerts
Hello there! I am trying to set up email alerts to notify me about registry changes and access. However, I am unable to get a single message. While I am quite sure I have configured everything fine, as found here, it seems I need to enable some things
Support Rep Changed to 'System' in Tickets
In the old help desk (v8) support representatives were able to email in tickets and the ticket would correctly show as coming form them. Why does the new system change the contact to 'System'? We have support managers that email in/forward in tickets
email alerts
Hello, One of my clients just recently installed Log360 with Event Log Analyzer, UEBA and AD Audit Plus. They're complaining that they're receiving too many emails from the default threath alert. How can we change it so it stops sending so many emails?
How to see what the agent is doing on a Windows server?
Hello, I wanted to know how I can see what the agent is doing, my question is which agent log file tells me which patch it is installing. Sometimes, I don't know what the server is doing and I would like to know if it is actually applying a patch or doing
Patch Tuesday updates - February 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : KB5034687, 2024-02 Security and Quality Rollup for .NET Framework 4.6.2 for Windows Server 2008 SP2 (KB5034620) (ESU) KB5034687, 2024-02
Next Page
