Creating request with attachment via Outlook
Hello, I am encountering a problem when creating a ticket with an attachment in ServiceDesk Plus. The whole process of creating a ticket works as expected and even applies my custom business rules, but the problem occurs in the least expected "functionality"
Endpoint Central Porat self service
New Idea: Integrate Endpoint Central Self service Portal with Sericedesk plus Self service Portal. In my opinion, it would be much better if SDP self-service portal had a widget containing all the software of Endpoint Centra self-service portal. Because
[SDF-35350] Associate Requests to Contract
Hello IT contracts are related to many requests. Does ُServicedesk plus have the ability to link requests to contracts?
To, CC, BCC fields when creating a New Request!
When a request is created, it is very good if there are To, CC, BCC fields in it. Where is this feature used? When the user wants to notify several people. When the technician wants to leave a response on the user's request, that response will be automatically
Sort request's view based on notes/tasks/reply.
On the requests list page, if it is possible to sort requests based on note/task/reply, it can give technicians a better view
LDAP Sync
So I have LDAP sync/auth working for PMP. I assume the daily scheduled sync will pick up new users added to LDAP. Will it also delete users that have been removed from LDAP? If not, is this a feature on the roadmap? I'd be nice to know that if an employee leaves and we remove them from our corporate directory, their PMP account will also be automatically deleted.
[Free e-book] The ultimate guide to overcoming help desk hurdles
Hello folks, Is your help desk struggling? Are frequent issues affecting productivity and service delivery? Wield proven strategies to overcome widespread inefficiencies that weigh down most help desks. This e-book addresses the following major challenges
[Free e-book] The ultimate guide to overcoming help desk hurdles
Hello folks, Is your help desk struggling? Are frequent issues affecting productivity and service delivery? Wield proven strategies to overcome widespread inefficiencies that weigh down most help desks. This e-book addresses the following major challenges
Normal CR's need a 48 hour lead time - how to enforce in tool?
How are people enforcing lead times on normal CR's? We have a rule that Normal CR's need a 48 hour lead time, otherwise it needs to be an emergency CR. It would nice to add a condition in workflow - where Change type = Normal, and 'create date' is less
Dell Latitude 5540s Crashing After OS Deployment
We just received a few Latitude 5540 for deployment. We tried multiple times and different ways to get Windows 10 Pro to work correctly on these laptops. Every time we image one, it finishes successfully. We go to log in (local or domain login) and it
Automatically add a new service request When a user booking a asset
Asset Booking is a new and good feature. Good luck to you. But When a user booking a asset , a request service is also registered at the same time, automatically. Because booking a asset is a service request!
Report Result Font
The font for displaying the results of the reports shows a better shape
Add Wildcard SSL endpointcentral
We bought a Wildcard SSL , with *.our-domain.com do we still need to go through the three steps of the following guide? ] adding the SSL in the third step isnot enough? https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/importing_ssl_certificates.html
Require resolution to close ticket
I am having trouble finding an option to require a resolution in order to close a support ticket in ServiceDesk. Right now, many technicians simply close a request with no resolution entered. I'd like to have an error pop if the field is left blank. Can
E-mail Notifications when Notes Added
Good afternoon, We'd like our technicians to be notified when a note is added to a request. There is an option to customize the template for this notification under Notification Rules, as seen below: However this notification is not being sent, we're
Automatically Ticket Creation
Is there a way which SDP allows for automated email receiving or preview (for example helpdesk emails) and ticket creation within the system (SDP) automatically?
is refreshcycle not "random" per client?
I deployed a configuration to a large collection 30 minutes ago. I would have expected a third of them to be applied by now, since the refresh cycle is 90 minutes. But it dawns on me that I haven't actually seem anywhere, that the refresh cycle is a random
Additional scheduling options
Could you consider adding additional scheduling options for reports and preventative maintenance task please. What I'd like to be able to do is schedule work for the last monday of every month as an example. Also the monday of the last full week of a month. Maybe the easiest way to do these obscure ones is to allow a calendar type picker and allow multiple dates to be selected and it create a schedule from that. If it is essentially a manual scheduling process, maybe it could have an option to send
OS Deployer Issues since Enpoint Central 11.2.2325.13 update
Hey Guys We have noticed issues with deployment since doing the 11.2.2325.13 update for Endpoint Central. Before the update, we could PXE boot from the Dell WD19 dock's. After the update, we now get an error with Local IP and Local MAC showing not connected
M365 Security Plus build 4543 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4543. Feature: Mail Server Authentication: You can now secure access to your mail server using OAuth, besides basic authentication. Deprecation: The cmdlet used for
M365 Manager Plus build 4543 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4543. Features: Mail Server Authentication: You can now secure access to your mail server using OAuth, besides basic authentication. New report: Filtered As Spam:
How to add web applications in CMDB
Hi all, I need to add the web apps developed in house in the CMDB. How can I add them? I can't figure out how to add them. Because I need to add details like web server (if is IIS, Apache, etc). Which database engine uses? (Like SQL, MySQL, etc), Which
Can't Load Dashboard and Widget Servicedesk
Some technician can't load helpdesk dashboard and request by Widget. Could you help me Fix it?
User reset without selecting domain
Hi, we have configured several domain in AD SelfService mainly for administrators. Problem we are facing now is one of the domains is used by end users and they should not see all the other available domains. Is there a possibility to setup a secondary
Discussion RE: Status values
new to SDP (Cloud). When new Service Requests come in they default to STATUS == OPEN. Our team then reviews if it's business impacting/critical. But they don't really mark the SR in any way other than adding a note. So, being new to this, I was thinking
Can't generate request if template used has a multi-select field on a Standard Edition instance
Hi, Team, after several tests having internal errors in generating requests on preventive maintenance tasks, I found that the problem was when using a multi-select additional field (multi-select or checkbox) and only occurs on standard instances. I've
How to install custom SSL certificate to Read-Only Server?
Hi, It is possible to install unique custom SSL certificate for Primary and Secondary servers with High Availability (PostgreSQL) configuration. While installation of custom SSL certificate on Primary server with Read-Only Server configuration is still
Temporary Requesters!
Every organization has several consultants and contractors who refer to that organization for project implementation During this period, they must register their work and requests in the service desk. Therefore, a local authentication account will be
Attach assets falls behind the page of the request form
I detect an issue, When we want to add request and after clicking on asset Icon, Attach assets It falls behind the page of the request form
URL blocked as maximum access limit for the page is exceeded. Please try after sometime
Hola, estamos presentando un error al realizar la consulta desde POSTMAN. Se estuvo desarrollando una solución en NODEJS, donde se ejecuta cada minuto, obteniendo todas las tareas del service desk plus. end point: /api/v3/requests Se hizo pruebas de ejecución,
Hide Tabs
Is a way to hide unwanted tabs like:Task and Worklog via Request Details Page Customization? Or How to do it: Technicians don't see the Task or Worklog tab?
Who viewed the announcements!?
Many users always complain that they did not see IT's announcements about the service interruption. And they blame the problems on IT. This is a big problem. Maybe they are lying! In my opinion, add the ability to add the total number of people and the
[SDF-85276]Set request status in reply automatically
Automatic set request status in reply this idea useful for all tosave many time
[SDF-85495] convert user voice during phone conversation to text
If the user makes a phone call with the support, Convert his voice into text and send it on a ticket automatically. This means the ability to convert user voice during phone conversation to text i is great! And useful for Servicedesk. Servicedesk SDP,Support
[SDF-60437] Consumables and accessories
How can define, add and manage Consumables and accessories in CMDB? Such as: Patch Cord Cables- Sockets- Printer Cartridges, RAM,CPU-HDD, HDMI & VGA Cables-DVD & etc...Like managing parts warehouse. What's best practice for it?
Remove the technician’s name in adding a resolution
I, I would like to remove the technician’s name when I add a resolution to the ticket. I don’t want the requester to see who put the resolution. Thanks Luc
username "\"
Hi, Could somebody help to understand why do I get authenication attemps with username "\". I have attepts like this for several machines in our domain. I was trying to find any information on this cases on the web, but couldn't find anything. Username
CSV import when owner is an asset
How do I set an asset as owner when doing a CSV import? I will be importing a bunch of harddrives and want the machines their inn to be listed as owner (We dont use scan).
Desktop Central Agent Deployment via Intune for current version
HI All, I am looking for a guide to deploy endpoint central client via intune. The old version was a MSI and this tutorial (https://pitstop.manageengine.com/portal/en/community/topic/desktop-central-agent-deployment-via-intune) worked for deployment.
[SDF-83304] Displays the current employee location map
Due to the large displacement of the organization's employees in different sites or departments, their location changes. It would be nice if: Servicedesk Plus ,Displays the current employee location map on their requests
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