Error on Privilege Management
I have added Privilege Management to one application which works fine however when opening the application an error pops up. Can anyone help?
Asset scan credential Library
Hi all, new to service desk plus, and just starting out config the asset management e.g setup probes a bit lost in setup of the credentials library. have added the basic snmp public and windows one. work on some but not other. Does anyone have a standard
Change request status after approval
Hi, Team, With older versions of SDP I´ve been using Request Custom Triggers to automatically change the request status after approval, with the event "When a request is approved". On the new versions of SDP, this event was removed and I'm using an Approval
the App on mobile ( IT helpdesk | ServiceDesk Plus)
Hello Team , Good day can we customize the approval request details on the mobile layout? please check the attached file. thanks,
Claim your 25$ gift card by submitting a review | ManageEngine Password Manager Pro
Hello, customers! Happy thanksgiving week from ManageEngine! We'd like to take this time to thank you for your continued support for ManageEngine Password Manager Pro. Do you have time to show your support by reviewing Password Manager Pro on Gartner
How to move resources between groups
Hi Community, This may seem like a silly question, but I have just started with PAM360. We imported all of our password from KeyPass and it created a variety of groups, and now I need to reorganize the groups into something more meaningful. That's been
Reinstall ME Central with clean DB
Is it possible to reinstall fresh copy of ME, will the agent from the old server register to the new installation automatically or do we need to reinstall them? I would like to start with fresh configuration and history
ADSelfService Plus' build 6309 offers offline MFA for macOS and more
Hi Everyone, This is to announce ADSelfService Plus' latest build, 6309, with the following feature, enhancements and issue fixes. Feature Offline MFA protection for macOS: Logins to macOS machines can now be secured using MFA even when users lack internet
AD360 rolls out build 4319 with enhancements to 2FA through Duo Security
Hello everybody! We are glad to announce the release of the latest version of AD360—build 4319. Enhancement: Support for Duo Security Web v4 SDK: You can now configure Duo Security using Web v4 SDK as a secondary authentication factor to verify technicians
How to deply a file to computers?
Hi, I need to deploy a certain file to a certain path to a group of linux computers. How do I achieve that?
Create a recurring request each week automictically.
I am trying to automatically create a recurring ticket schedule for each week but cannot find where to do this in sdpondand. Can someone please help
Field and Form Rules Picklist - Remove "Not Specified"
Hello, I'm trying to remove the option of "Not Specified" from my pick list dropdowns. Can someone please offer guidance on this?
Way to add more additional fields?
Hi everyone, we are running short of additional text fields on Request side, there's a way to expand them?
SDP Problem with " in translate
Hello everyone. I am using SDP on-premise version 14.5 build 14503. As good as the application is, there are some minor problems that I'm facing. 1. When I use " in translates, after server reboot all of them convert to """ and I'm unable to change
Uninstalling Endpoint Central
I have endpoint central installed on several servers. The Endpoint server is crashed and no longer a working system. I cannot uninstall the agent from the old server and because of that cannot install the agent from the new server I am using. I downloaded
Opmanager time problems in graph
hello I am running OPManager in my environment but I am having a time problem in graph , my time zone is currect solat pull time is correct , but when enter in action > graph show in UTC format and dont show correct time-zone i update tzupdater and dont
Change email via CLI
I have a single Technician license and was using SAML SSO to log into SDP MSP. I accidentally made a local requester have the same email address as the Technician account. This technician account is the only account with admin privileges. Because of this
Data Export or Database access
I am interested to see if anyone is exporting the data from ServiceDesk+ or accessing the database to create custom reports outside of the ServiceDesk application. We have a team of report writers that I would like to utilize for reporting, but would
ADSelfService Plus' build 6308 now released with issue fixes.
Hey everyone, This is to announce the release of ADSelfService Plus' latest build, 6308, with the following issue fixes: Issue fixes: An issue where the username field was empty in User Attempts Audit report for invalid login attempts has now been fixed.
APM Insight comes up with a new addition to its catalog - Python Agent!
We have recently added support for monitoring the performance of Python applications in Applications Manager. You can leverage this feature with all the versions from the latest version, i.e. version 16.6. Here is a peek into what you can do with the
PMP service status STOP
The PMP server was unable to start the service after updating the SSL certificate. I followed the instructions to update the SSL certificate on the WEB UI interface, and the WEB prompted that the update was successful. Then, I restarted the PMP service,
14500 Change module looks broken
Even if I change the width of the field From the default 180px It doesn't change the row breaks
Execution Summary Refresh
Perhaps it is just my instance but it appears that in order to see an update from the Execution Summary of deployment be-it a script or a software package you have to manually refresh it. That just seems counter intuitive to me, am I coming out of left
ADSelfService Plus' build 6305 now released with issue fixes
Hello Everybody! We are glad to announce the release of ADSelfService Plus' latest build, 6305. Issue Fixes An issue that allowed logins to the admin portal on machines where IP Restriction was enabled for admin logins has now been fixed. A random SQL
The patch storage location is not available for download from the server.
Hello, I repeatedly encounter this error, "The patch storage location is not available for download from the server." When I try to manually download this patch it does it without problems, but when applied with an automatic patch policy it does not,
dcconfig.exe issue
Hi, I recently pushed updates out to a lot of client machines and even though the updates have now installed, I noticed that dcconfig.exe was still taking up a lot of CPU on a number of clients. For example on my laptop, it is taking up as much as 25% and the fan on my laptop is going crazy. Is this a known issue?
disable power button
hello, is there is any way to disable the power button from turning the screen off on kiosk mode? we have enabled the restriction for the power button, but that only restricts the powering off the device but it turns off the screen. We are looking to
Currency base
In my system I cannot change the base currency. I don't have any orders or purchases. I have seen in clean system installations that you can change the base currency very easily. What can I do?
Curl for Windows vulnerabilities all of the sudden
yesterday there was a Curl for Windows vulnerability published. and most of my PCs have this? We use FortiEDR and maybe one of its tools is Curl? (edit; doesn't seem to be related to our EDR) is there a way to show exactly why the vulnerability is detected
[SOLVED] Survey Email Configuration
Folks, I have setup Survey Configuration properly for our site in US, but we have sites in Brazil and Mexico, how can I make sure that users in these sites can received the correct translated email I defined in Survey Email Configuration. For example the translated Portuguese will only received by requesters with Closed tickets from Brazil site, Spanish for Mexico Site
Unable to generate report/ get data of "Device Not Monitor" state
Hi Team, We are unable to download the reprots of "Device Not Monitor" devices from OPM. Except "Device Not Monitor" state we are getting rest of the status of a device. Can you please check and let us know how we can able to generate report. Thanks
Connect Microsoft File to SDP
Is it feasible to establish a connection between an Excel file and a designated template within Service Desk Plus, enabling seamless synchronization of changes between the template and the Excel file? and if is possible could anyone share with me a link,
Customize Performance Monitoring Name
Hi Team, Is there any option to customize performance monitor name? we want to write system reboot instead of System Uptime in minutes in the Email Notification title.
Multiple SLA in Service Request
Good day, I was trying to have multiple SLA based on priority in Service Request. For ex. SLA created 1.Low SLA for Low priority 2.Medium SLA for Medium priority 3. High SLA for High priority Is there any way to achieve that ? Thankyou
report for Probe network scan "failed"
When a network scan completed, there is an option to view Last scan summary. Within that pop up screen show alive host with "failed" These entries don't can included into assets as they failed. Is there any report that can generated list these "failed",?
Service Catalogue Cost, Qty, Total Cost
Hi, When using the Costs in Resource questions it shows a Total Quantity at the bottom but no way to add / amend that quantity. What am I missing please? Many thanks Lisa Current Version : 14.1 Build 14104 (moving to 14.5 14501 next week)
How to properly use API to upload file in Powershell.
Hello, I am looking for "up to date" solution allowing me to update request with attachment. In my scenario, I am creating request via preventive maintenance tasks and next I would like to add attachment. An xlsx file is generated by separate script.
Task visible for incorrect support group
I'm creating an incident template with a workflow to assign a task to another group. e.g. Onboarding a user incident templates goes to IT, a task gets created to the database team to assign DB permissions. However, the support group that the incident
Only one DS per Remote Office? how do others split their datacenters?
It just occurred to me that a site can only have 1 distribution server. Since a distribution server is recommended to handle fewer than 1000 clients, big offices/datacenters can quickly surpass that. We are in that situation, and unless I miss something,
Issue with Account Expiry notification email to manager
Hi ADSSP Team, I have soon-to-expire account notifications configured to notify end users 30, 7 & 1 day before their expiry. ADSSP is also configured to notify to send notification delivery status to the respective managers. The issue with this is that
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