Notification on expired certificate
Hello SDP, Is there a way to generate a notification (warning) on assets (that have an attribute as "expiration date field") before it's reached? Thanks in advance for your support.
Uninstalling Dell Support Assist
We have had a few issues with some Dell machines and Support Assist eating up memory and making machines unusable. I am looking to uninstall it through Endpoint Central but the only info I have found is 4 years old and does not seem to be valid any more,
Patch Tuesday updates - April 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-04 Security Only Quality Update for Windows Server 2008 Systems (KB5036950) (ESU) 2024-04 Security Only Quality Update for Windows Server
SDP performance today
Our instance faced spotty slowness today from about 1:15p-1:35p US/Central for all technicians and with all functions. (Most pages took a long time to load, >10 seconds, although occasionally during this timeframe things were returning closer to the normal
ManageEngine security advisory—Important security fix released for ManageEngine PAM360
Hi, This security advisory is to let you know that a security vulnerability of high severity was detected in ManageEngine PAM360. CVE ID: CVE-2024-27312 Severity: High. What is the issue? An authorization vulnerability was discovered in PAM360 by the
[Shield seminar] Secure Your Spot: Shield 2024 IAM and Cybersecurity seminar
Hello! We are elated to invite you to our biggest event of the year, Shield: An IAM and Cybersecurity seminar, an ideal event to explore various nuances of the industry. Register now Venue: • April 16th: Los Angeles • April 18th: San Francisco • April
[Shield seminar] Secure Your Spot: Shield 2024 IAM and Cybersecurity seminar
Hello! We are elated to invite you to our biggest event of the year, Shield: An IAM and Cybersecurity seminar, an ideal event to explore various nuances of the industry. Register now Venue: • April 16th: Los Angeles • April 18th: San Francisco • April
Background Image Login Screen ServiceDesk Plus
Hi Does anybody know how to remove the borders around a background image for the lock screen? I have imported an image put it only fills part of the page but I'd like it to show fullscreen. Thank you
I need restore database servicedesk plus ver 4.0
I need to restore a servicedesk plus database from version 4.0. Is there a chance to get that version? What options do I have if not possible? My server's disk got corrupted and I only have the files .dat the backup
Image Deployment Failed - Physcial Drive Error
I've run into an issue when attempting to image a device. The error reads " Image Deployment Failed:\\.\PhysicalDrive0:System Error Success ". I've never came across this issue before and I've doubled-checked to make sure the hard-drive is seated correctly.
Edit Dashboard Reports
I've been looking for this for a while, but no luck at all: Is it possible to change the dashboard reports to ignore disabled accounts and to only look in specific OUs? AdSeflservice its actually restricted to certains OUs. Thanks in advance.
Time Reports and Entries
In the Request Time Entry under Billing, When I run reports the Time and Costs are combined. I have a Time entry for: (See Attachment) Operational Hours 7 hrs Cost $875.00 Non Operational Hours 15 Minutes Cost $31.25 I have multiple cost for Holiday's,
Notifications for changes to the due date
Dear all, Is it possible to send an automatic notification to the requester when the technician manually (Or generally when an adjustment of the DueDate takes place) adjusts the due date? Regards Anish
API to generate account reports
I request support in identifying the endpoint that returns a report similar to the inventory for user control.
SLA Report
Could someone provide the MSSQL code to produce the following report which is based on closed requests? I would like two versions, one for the previous week and one for the previous month. Priority Requests SLA % 1 5 100% 2 20 90% 3 150 75% Thanks in advance. Rohan
Custom Groups not updating for Patch Management
I use custom groups for Patch Management in DesktopCentral. When I modify a group ie add or delete computers, the view of the group reflects the changes but when the patches are applied to the group the list of PCs being patched shows the original group
Resolution template capacity
Would it be possible to expand on the current maximum limit of 20 resolution templates? All it requires at the moment is for 10 different resolver groups to face 2 common issues each to reach the maximum capacity of resolution templates available. It
Conditional Notification Recipient
I have setup an onboarding request that is submitted by a member of the HR team. I would like to automatically trigger an email message to the new employee's manager. The manager is selected from a user lookup field that I have added to the request. Is
Check out what's new in Identity360!
Hey there! Identity360's recent update features the following enhancement. Issue fixes: The efficiency of the directory synchronization has now been enhanced. An issue encountered during authentication while executing Azure PowerShell commands when Identity360
PMP does not start with java.lang.Exception
Hi PMP service does not start and when I check startup log there is just one line info java.lang.Exception: Exception during getConnection from pool Exception occurred during get connection from datasource what should I do?
End of Life Announcement for Microsoft Exchange Web Services (EWS) for Exchange Online
Dear users, We would like to bring to your attention that Microsoft will retire their Exchange Web Services (EWS) for Exchange Online and Office 365 starting from October 1, 2026. https://techcommunity.microsoft.com/t5/exchange-team-blog/retirement-of-exchange-web-services-in-exchange-online/ba-p/3924440
Patch Tuesday updates - April 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-04 Security Only Quality Update for Windows Server 2008 Systems (KB5036950) (ESU) 2024-04 Security Only Quality Update for Windows Server
Patch Tuesday updates - April 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins 2024-04 Security Only Quality Update for Windows Server 2008 Systems (KB5036950) (ESU) 2024-04 Security Only Quality Update for Windows Server
Due Date
I have a field called “Last Working Date” How to make the due date of the request and End date for the tasks matches the Last Working Date field which is the additional field in a specific template?
Tasks visible to Requesters
Hi Is there an option to make the Tasks visible to the Requester of the Request? The Requester should see how many of the tasks are already completed. Regards, Markus
Custom Notification of Account Expiration sent to users manager
We have external users which receive the a custom account expiration notification and would also like to inform the manager using a notification that we can also customize. What is the best way to achieve this as the only notification I see that goes
MFA on Endpoint: Error Code MFA-102
We encountered the following problem: in the login window with MFA we receive the message bellow
Risk-Detection : Insufficient privileges to carry out risk detection.
Hi! AD Audit - Reports - Azure AD - Risk Detection What are the permissions required in Azure for this work correctly? Thanks!
[Tips & Tricks] Sending out custom notifications made easy.
Hello Folks, As a part of Request management, e-mail notifications help us notify users on important occurrences in a request. ServiceDesk Plus has default email notifications however we cannot have these notifications sent based on conditions. You might even need these notifications to go to a bunch of users. I hope this post helps you achieve this in the simplest way. In earlier versions, script-based custom triggers provided flexibility to send out custom notifications based on conditions. With
Send Notification Autocomplete with Comma in display name
Noticed when searching for a recipient in the to/CC fields in a send notification window that when searching for a name with a comma in it, as soon as the comma is typed, the form clears and resets your search. For example, the user may be setup as Smith,
MDM
Does Service Now offer built-in MDM solutions or is it only used for inventory?
"This layout is missing "User creation method", which is a must-have! Please include it!"
Hi All, one of my team members getting this error, while trying to create a new user account: This layout is missing "User creation method", which is a must-have! Please include it! Other team members with same license and same access permissions are
Require re-register multifactor authentication
Hello, I found where I can enforce, enable, or disable a user for MFA. Is there a way to require a user to re-register their MFA setup?
Delete Disabled Users in OU after x days
Hi, I am having some trouble trying to get some automation around deletion of user account that are disabled in 1 OU after 30 days. At the moment I have "disable account" available as an option published to our HR team with approval from IT. Once approved
User Session Record
Hello We configure User Session Recording. But we can't get video records. We only get frames. Please help us to configure to get video records . Thanks for your help
Postgresql Credentials
Dear Community, Suddenly, our testing ADAudit stop showing events on main Dashboard but it still sending events to our Splunk instance. We think it was because of the upgrade to version 7006. We wanted to reindex database but we can't connect to postgresql
Attention Required for Password Manager Pro Start-Up Failures
Dear Community Members, We have recently become aware of the start-up failures affecting users of Password Manager Pro builds prior to version 12000. This issue stems from certificate expiration problems for users beyond build 12000. The Start-Up error
Attention Required for PAM360 Start-Up Failures
Dear Community Members, We have recently become aware of the start-up failures affecting users of PAM360 builds prior to version 5400. This issue stems from certificate expiration problems for users beyond build 5400. The Start-Up error indicates the
Router-switch Christmas sales up to 80% off
Amazing! Router-switch annouced huge disscount up to 80% off to celebrate 2013 Christmas Day.So during the big sale days (from Dec. 13th, 2013 to Jan. 24th, 2014) Cisco buyers can save much more money. It delivered top 50 hot Cisco products, including Cisco 1900, 2900, 3900 routers, Cisco catalyst 2960, 3560 and 3750 switches, catalyst 4500 and 6500 switches, Cisco ASA 5500 and cards, popular Cisco access points and IP Phones, etc. Key Feature of Cisco Switch Catalyst 3560 series Cisco Catalyst
Critical vulnerability CVE-2024-3094 in XZ Utils: Everything you need to know!
Hello everyone! This forum talks in detail about the critical vulnerability CVE-2024-3094 which affects the XZ Utils, a widely used library found in both Mac and Linux distributions. About the critical vulnerability Tracked as CVE-2024-3094, this vulnerability
Next Page