EventLog Analyzer’s 2023 in Review
2023 has been a year of significant advancements and improvements for EventLog Analyzer. With a host of new features, enhancements, and fixes, EventLog Analyzer has fortified its capabilities, offering a more robust and efficient solution for log management
Log360 - Year in review
The year 2023 has been a remarkable one for Log360. With the introduction of a multitude of features and enhancements, Log360 has continued to evolve, making it easier for administrators to manage and secure their network infrastructure effectively. Here
Consent for remote session
Hi, I can't believe that there isn't a way to ask for consent when taking remote control, with a timeout where if the user hasn't replied, for example because they're not there, then we enter. Refusing connection makes no sense to us. At least give us
Expired Loan Notifications
I'm trying to configure notifications for asset loan expirations and I can't seem to make sense of the function, looking to see if I'm missing something. I'd like to notify the user/asset owner that the loan is expiring so that they have a reminder to
VNC Accounts - Password Conflicts
Hi, How do you avoid Password Conflicts on VNC accounts? Since build 12100, " VNC passwords have to be added as an account under the respective resources." The issue is the VNC account is not a local account on the machine, so can't be verified. There's
SLA and different status for problems.
We need to have different statuses for the Problem module and be able to have the option of having a matrix for the SLAs. This module currently lacks these options, which makes it difficult to create a lifecycle that complies with ITIL. You also need
Custom Script to append an additional field onto the Subject
I am trying to create a custom script that a form rule can use. It needs to take the value entered into one field and append it to the subject line. All my attempts end up with null being entered. This suggests to me that I am using the wrong variable
Instance 1 have not option to remove user!
We have two Instances, Instance 1 and Instance 2. I define a user for Instance 2. but he accesses to Instance 1 and Instance 2. I cannot remove he from Instance 1. Because Instance 1 have not option to remove user!
Conversation Icon not updating
Hello, How to I configure the conversation icon to update to red when a technician responds? It currently remains green if tech replies
survey to 50% users of one Instance or all Users!
We have two Instances, Instance 1 has 30 users and Instance 2 has 30 users, which means a total of 60 users for both. When we put a survey in Instance 2 that is sent based on 50% of its users, it sends the survey to 30 all people, that means 15 people
Service Catalog approval issue
We have 2 level approvals setup in our Service Catalog for certain templates. These levels are defined as follows: 1. $REPORTING_TO$ 2. $DEPT_HEAD$ Where $REPORTING_TO$ is automatically fetched from our Active Directory and it's represents the users's
VBA API Sample script that includes input_data
Hi all, I'm trying to create a VBA script I can run as an excel macro that will create a request ticket with a certain template. I'm having trouble getting the correct format for input_data, I keep getting following error: {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"input_data","type":"failed","message":"Value
Request updated by multiple people? New User angle
Hiya, This may have been asked before but I dunno how to phrase a search lol What I would like is for a new starter form to be updatable by HR and the chosen line manager. The image shows it better, but HR don't know what folder/system/shared mailbox
M365 Credential issue
To anyone who knows about ADManager Plus, We have been facing a recurring issue with ADManager Plus for over a year now, and it remains unresolved. We are reaching out to you in hopes of finding a solution as soon as possible. The problem we are encountering
Root CA being issued by Desktop Central
Has anyone noticed a Root CA cert being installed by DesktopCentral on agents? It looks like they issue two certs directly from the DesktopCentral server to the agent endpoints and put them in the cert store. Any way to issue this from a trusted CA?
Notice about EOL of Account Admin role and Site Admin role
Dear Users, In the next few months, we plan to remove the SDAccountAdmin/SDSiteAdmin role. However, before we go ahead with the plan, we wish to hear your thoughts on the SDAccountAdmin/SDSiteAdmin role and how you use it in your organization. So, why
Hide Security banner
We are running : 14.3 Build 14305 and the admins keep seeing this security banner. I saw this link https://pitstop.manageengine.com/portal/en/community/topic/hide-security-risk-banner and i ran the query to update the expiry_days then restarted the application.
How can we add Image on a Widget - Request Details Page?
How can we display a Image on the Widget created through the Page Script - Request Details page view. Please let me know how can we show images which is already present on "\ManageEngine\ServiceDesk\inlineimages\ze\images\happy.png".
Is anyone using ServiceDesk Plus in a Healthcare Organization?
We are working to implement ServiceDesk Plus in a hospital system. I would be interested in talking with anyone else who is already using this in the same setting.
Help with Report Build
Can someone please help with a report that will show tickets that are older than 30, 45 & 90 days old? We are on version 14.3 Build 14304 using PostSQL Thank You
Request details are not populating to change.
Hey Team. We are using latest version of On-Prem Service Desk. Postgres SQL Datat base. Before the upgrade we were using 14.2 Build 14200and we could set automatically change details from te ticket. (Subject, Requestor, Details, Group, Site, etc.) Now
Creating new ticket by searching by Employee ID instead of full name
Is it possible that when creating a new ticket to be able to search for the user by their Employee ID instead of having to search for the first name and waiting for the list to drop down?
Please be aware that the "signature" (evidently) of some employees here will make replying to a post impossible
As seen here: Looking for docs regarding "first time" configuration of the UEMS server (manageengine.com) Some of y'alls signatures pushes the forms out of the viewport on the site 😅
Shrink DB
I wanna to Shrink SDP DB, but after this action the size of the database and log database remain unchanged. The database log is 10 GB and the file have not free space! How to delete or decrease the DB log file?
[Free training] Learn how to manage your IP addresses and switch ports seamlessly!
Hello, IT admins! ManageEngine OpUtils is back with another season of free training! Join us to explore how OpUtils simplifies IP address and switch port management and helps you detect and mitigate rogue devices. Register now Training details Date: November
DR Restore Test not working
We are trying to run a DR test of our SDP Plus MSP server. For this i have: 1. Created a full backup from the live server using the backup batch file. This created 2x ezip files (part 1 and part 2). 2. Created a brand new Windows server 2022 standard
Error 8007202F
Hello, We have AD Selfservice installed. When users try to change their passwords they get: "A constraint violation occurred" error. This is intermittent issue. Thank you, Roma Navigenics, Inc.
Upcoming enhancements in checklist, Users, suite view and support for new languages
Dear Users, We are elated to announce the upcoming enhancements in checklist, Users, suite view and support for new languages.Below is a brief run-through of the same: Enhancements Setup Checklist Enhancement Technician can edit checklist items and the
Planned DR Drill for China and Japan Services on 28 Oct 2023 and 04 Nov 2023
Dear Customers, We have planned to conduct our yearly DR Drill for Zoho CN(China) & JP(Japan) Services on 28 Oct 2023 and 04 Nov 2023 to ensure our DR Readiness in CN & JP Deployment. This will help us support our expanding server far more efficiently.
Additional text or fields
Hi We have a lessons learned and review stage in our change process where the technicians are expected to complete prior to closure. We would like to add additional fields to this stage but can't see a way of doing it?
Saml authentication failed with error code 100
Hi I'm configuring saml idp-initiated login as a SSO solution for ServiceDesk plus version 14.3. but it gives the error "Saml authentication failed with error code 100" (error screenshot is attached ). On this page: https://help.servicedeskplus.com/saml-authentication-2$troubleshoot
Double password prompt
Hey guys, Any idea why i am getting a username/password prompt twice? (I posted this earlier also)? This happens when i open my IE or firefox and i browse to my local installation at http://localhost:8080. A first popup appears asking for a user and password combination. I can type in anything i want, it won't accept any credentials, no local, no administrator, no domain accounts... nothing. So i cancel that first prompt, and i'm taken to the 'normal' Servicedesk Plus login page. (pass-through authentication
Disable AD Computer Object based on Asset State in SDP Assets
Hello All, We're working on creating a Service Request form for the Service Desk when an asset is being decommissioned or replaced for a user. In the decommission form, the Service Desk will include the asset in the asset field to identify what asset
ADManager kicking other web services offline?
Hi there, I've just installed ADmanager plus on a server which also hosts an IIS service for some printing software. The issue I have is that when ADMP is not running, the print web portal works, and as soon as I start ADMP, the print web portal times
'Systems Requiring Reboot' does not show any Linux machine
Hello, I am evaluating the PMP for CentOS and Ubuntu. I noticed that the 'Systems Requiring Reboot' has never shown any Linux machines even reboots are required for those machines. Any help is appreciated. Ryan
Discovery sync from add-ons doesn't turn off
Hi, I have "Discovery Add-On Devices" turn off, but still, after adding devices in NFA, they pop up in inventory as unmanaged devices. This setting should prevent that? No? Version is Enterprise, 12.6.141
Reports - Export a project with tasks and milestones
Hi, I have found out you can export Projects through Reports into .xlsx and from there you could save and use as template, edit and import into Project module again. What would be the query to get these results? Project ID, Milestones, Tasks Would appreciate
Dcconfig.exe high disk usage on newly built pc
This pc is so new it literally got run up 3 weeks ago. Periodically dcconfig.exe is running, hammering the hard disk such that it goes to 100% utilization, then the fan on the pc goes nuts, then the user reports incredible slowness on their pc. Is there
API access for custom computer fields
We've created a custom field for computers and I need to be able to update the fields via API calls. I can't see any documentation for this in https://www.manageengine.com/products/desktop-central/api/cloud_index.html Is this currently possible?
Query to get Survey response info with count of number of survey given by customer
Version : 14200 DB : PGSQL OUTPUT : Query : SELECT aau.FIRST_NAME AS "Requester", ti.FIRST_NAME AS "Technician", Longtodate(srm.responsetime) AS "Responded Time", srcmt.COMMENTTEXT AS "Comments", ad.ORG_NAME AS "Account", sra.VALUE AS "Rating Value",
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