Waterfall Chart
Hi Everyone, I'm wondering if there is a to include a waterfall chart as an option? If not is that something that can be added to the roadmap for Analytics? Thanks Steve
How to remove "unwanted" scanned nodes?
Hello SDP, SCCM scan and upload thousands of unwanted Software. It scans the C:\ prog directory and define components or unused shares as a Software. My first potential issue with that, is the license consumption. I guess a software scanned and uploaded
Send email after change status of Assets
Hi! Is it possible to configure that when the status of an asset is changed, an email is sent to the email address?
ManageEngine ServiceDesk Plus MSP version 14.6 - Build 14620 is released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.6 - Build - 14620. We also released a couple of features in the recent hotfix releases. Please refer to the Migration path and the read me available to upgrade your SDP
ServiceDesk Plus MSP: Change Account by Business-Rule depending on keyword in subject
Hi all, Environment: ServiceDesk Plus MSP v14610 (postgresDB) with a partnering helpdesk we share support for same customer. The partnering helpdesk uses only one email-address to create a request in our ME. To distinguish between diffrent accounts/customers
RDP CONNECTION ISSUES
Unable to connect through rdp console session. There is not much to see in log. When i click the rdp console session, it open a new tab then close immediately. Need some assistance here.
Auto-Close help please
We are currently using version 8.0.0 Build 8016 of ServiceDesk plus and would like to setup an auto-close rule to close any requests that have been in the state of 'Waiting User' with no updates for 20 days. Is this possible? We can see the request closing rules but must be missing something obvious if we are able to set a counter on the waiting user time. Sorry if this a silly question. Any help or pointers would be great Best regards Paul
MFA on Endpoint: This page can't be displayed
We encountered the following problem: in the login window we receive the message "Can't reach this page": However, the page opens successfully in Internet Explorer and Google Chrome browsers on problem machine. The problem is observed only in the login
Restore deleted file
Hi, I've accidentally deleted a file in a pc with the file manager tool in system manager. How does the file delete work? Is it possible to restore the file? i can't find it in the recycle bin of the pc. Thanks, Matteo
setup SSL
anyone know where new instructions are to set SSL certs in new patch manager? the instructions I see don't even match the server. the instructions call out "Apache" folder under the server install directory. there isn't an "Apache" folder on the ser
Cannot connect via RDP
Hi,
I'm having a Problem to connect to Windows Machines via Remote Desktop.
All I can see is a Pop-Up "Please wait while connecting", but it
instantly closes.
The Password Manager logs don't tell much except "serverout0.txt":
[10:45:47:196]|[11-17-2016]|[com.toremote.ah]|[WARNING]|[80]:
How to upload file in created resources via Restful API?
Hi everyone, We need upload files through PMP restful API in 'files' custom fields. Is this task possible? I did not found any related call in the API documentation, just create a new account with the file, but no in a customfield. I would appreciate
"Harmful content in the input!" message when using certain search strings
When we search for certain terms in PMP we receive a message: Harmful content in the input ! An error when processing the request.... Password Manager Pro has detected harmful contents in the data you have entered and hence cannot process the request. Please contact your administrator for more details. Do you know what this is and how can we add "safe" search terms to the list that this function is refering to? Thanks!
Pam360 Log out on exit
Is it possible to log out on the server while logging out with Pam360?
How to uninstall endpoint central using powershell?
I deploy endpoint central in windows server core.Now I want to uninstall it.I try wmic and uninstall-package.wmic can't find the entry and uninstall-package can't uninstall it.So how to uninstall it using powershell? thanks in advance.
Integration pmp webcon rest api
Hello to everyone I try to integrate pmp witch webcon using rest api. In first step I try to get the resources owned and shared to a user. In pmp I create apiuser for exaple: user name: user1, host name: mypc.mydomain.com [place from I wat to ask pmp
EOL of support to older Operating Systems
Dear Users, Please upgrade your operating systems to the latest versions to ensure application security and uninterrupted and efficient performance, as newer features get added to the application. Note that over the next 3 months, we will progressively
Hijri Calendar or date support
Hi, I store date in table as Gregorian date, but do you have any option to convert date as Hijri date and show it in chart and analysis by Hijri year or month. Can you add this option? Thanks for helping
AD Manager Plus - O365 Integration
Looking for some guidance on this. We have connected O365/Azure to ADM+ with a valid connection. There are no options in the O365 tab though and we cannot add any automation tasks from O365 into the automations. What are we missing for this to work?
Automation triggers?
Is there any way to trigger an automation based on an event instead of defining a set interval? IE "every time a user is created if it's not X trigger this policy". I looked at orchestrations but it is not giving me many options to define what kind of
Upcoming enhancements like Sample Entry population, Asset Fine-Grained Access , Share requests , Follow request, Zia auto approval
Dear Users, We are elated to announce the upcoming enhancements like Sample Entry population, Asset Fine-Grained Access , Share requests , Follow request, Zia auto approval. Below is a brief run-through of the same: Enhancements Sample Entry population
Uninstallation Failed - Incorrect function
Im trying to uninstall Sophos cloud agent using this command either as a batch file or directly in an exe package. Results show failed and the remark is "Uninstallation Failed - Incorrect function" but the Sophos is actually removed from the target computer.
Password Expiry
Hi there, Is there a way to set password expiry for a group of users. I can see our Adselfservice setup takes its password expiry length of days from our Default Domain policy in Active directory. however, I'd like to set a different number of days for
AdManager Search user return disabled or expired status?
I see the API to return an AD user at https://www.manageengine.com/products/ad-manager/active-directory-api/find-ad-user.html , though i seem to be unable to return the account status or expiry date when querying this endpoint. How do i fetch this information
How to integrate RACI / Access Matrix in Solutions SDP?
The RTF content box is challenging, you can put tables and images however the maneuverability is not that much flexible. I wonder how some people can make adding solutions more interesting and easy to use, specially those with documents that are tab
Hide Dashboard Tab from Technicians
Is there a way to hide/disable the Dashboard tab for technicians? Until the dashboard is customizable, it really adds no value to our technician experience and we would prefer to hide it for the time being.
M365 Security Plus build 4607 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4607. Issue fixes: Every M365 Security Plus instance will now have a randomised password for the database bundled with the product. A vulnerability where the configured
M365 Manager Plus build 4607 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4607. Enhancements: You can now edit the report name, description, and filter criteria in existing custom reports. You can now create new custom reports by applying
[Announcement] Monitor, audit, and secure your Active Directory against attacks with Log360 Cloud
Log360 Cloud now offers visibility into your AD environment for extended security auditing and threat detection. With Log360 Cloud, our cloud SIEM solution, you can: Detect AD configuration vulnerabilities in real-time. Troubleshoot password-related issues.
Unified Agent Availability in SDP Cloud
Is there any update on when the Unified Agent will be available for use with SDP Cloud?
Endpoint Central: is it possible to block the usage of PowerShell?
We have a customer lookin to block or restrict the usae of powershell in the endpoints. Can someone help us to accomplish thias requirement? Regards Luis Velasquez
How can we Auto. create a Problem record once the Critical (Major Incident) is Resolved?
Dear All, We have defined a Major Incident through the Priority Matrix if we set the Priority as "Critical". If a Major Incident with Critical Priority is set to Resolved, Can we open (trigger) the creation of Problem record automatically instead of creating
Azure DevOp
Hello according to this it should be possible to integrate with Azure DevOp for requests. My question is if this is also possible for Change and Release Modules? Source: https://pitstop.manageengine.com/portal/en/kb/articles/feature-sdp-azure-devops-integration-plugin-model
Tool tip on request template fields
What's the recommended approach for adding tool tips to fields in incident and service request templates? We have quite a few custom fields where we want to provide the requester some guidance on appropriate values, but there doesn't seem to be any kind
How to add dynamic query parameter in URL monitor
Hi Support, Is it possible to add a dynamic query parameter like timestamp to a URL? E.g. https://www.domain.com/page.html?t=timestamp where, t is query param name timestamp is dynamic Epoch Unix Timestamp, e.g. 1707204695 Can anyone guide me on how this
Links using request ID?
In a much older version of SDP we used to be able to create links using the request ID, like for request #446306: https://aaa.bbbb.com/WorkOrder.do?woMode=viewWO&woID=446306 Is there a way to do that in our new cloud version of SDP? Our links now appear
iLO device - network interfaces
Hi ALL. Build number12.6.329 I added HPE ProLiant DL380e Gen8 to OpManager as iLO device. Mapped physical server (Windows 2016) to it (via WMI & SNMP) but if I try Discover Interfaces I have notice: "Please associate a proper SNMP credential to the device
Auto-Assign asset to Request
Hey Pitstop! Hopefully you could assist me with my current issue. We're facing this issue in our ServiceDesk Plus (on premisis) version 13012. Description: We create a ticket on a user/requester, lets call it "User X". We then assign an asset on this
I Can not connect to SQL-Server Resource on PAM360,
I Can not connect to SQL-Server Resource on PAM360, Do you have a tutorial on connecting to database resources? Along with troubleshooting errors?
Default Log On To Domain on SDP Login Page
Is there a way to set the default domain to log on to on the login page? We only use our AD domain for authentication and I would like that to be the default for our users when they are requested for their login credentials. Thanks in advance for the help.
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