Approver needs to update some fields on service request
Dear Team, I have a below requirement in my organization When a service request is raised and went for approval, we need to mandate some fields and the approver needs to fill that fields before approving the request. How to acheive this
Review Pop Up
Hi Is it possible to get rid or disable the "Review - Feedback" pop up on Endpoint admin screens? It is very annoying to say the least, even if you click remind me later, it pops up within minutes. Thanks Phil
API Calls to other instances
When I use an API KEY per user, this request works correctly: https://localhost:8080/api/v3/requests/100000006?PORTALID=301. But after changing to an integration key that belongs to this instance, it doesn't work. There is an authentication failure response.
[Free e-book] How to declutter performance metrics and gain insights through the noise?
Hello there, With reactive ITOps practices creating a deluge of alerts that disrupt the enterprise IT landscape, the need for a proactive approach to sift through alert noise and gain more clarity into IT infrastructure has become paramount. Our latest
Patching SQL servers - server requires updates run twice
I am patching Windows SQL servers. I have found that the SQL patches released by Microsoft do not install successfully in the same install sessions as the OS updates. OS updates will install, SQL update will fail. After the post-update reboot, the SQL
Attention! There's a potential security.
Attention! There's a potential security risk with the ManageEngine ADAudit Plus upgrade file (ManageEngine_ADAudit_Plus_8_0_0_SP-0_2_0.ppm). Virustotal analysis indicates it might contain a Trojan.luckyMouse.r Here is the report https://www.virustotal.com/gui/file/17ce8f681cad09eb9c2ca8ca60215f539d7c3cdd215eaf259f0b2879bd599621?nocache=1
PRTG Networking Integration into Analytics Plus
Hi, In our environment we use different monitoring tools, including opmanager, application manager and PRTG. We see that there are integrations such as Nagios, SolarWinds or Dynatrace. Will there be an opportunity to integrate PRTG Networking information
Hide reports / Change roles permissions
Hi, Do you have a option to hide reports to some technician? We want only the administrator to be able to see some reports. Hide them for the other technician or change role permissions
False/Positiv about Bruteforce Username detected
HI ALL After update to 8002 we have receive many false alarm about Bruteforce Username detected Any else have this behavior ?
Upcoming enhancements like Operational Hours and Special Operational Hours and Holiday groups
Dear Users, We are elated to announce the upcoming enhancements like Operational Hours and Special Operational Hours and Holiday groups. Below is a brief run-through of the same. Operational Hours and Special Operational Hours Configure group-based operational
Issue with Query Execution
Dear Support Team, I hope this message finds you well. I'm reaching out regarding an issue I'm encountering with executing a specific query. I have been trying to run the query on our PostgreSQL database to retrieve information about tickets that are
Help with a report
Good morning community! We would like to make a report that contains the number of tickets that were open+on hold for every single day from one date to another. For example, now we can have the report for every single day but separate, so if we need to
I have bug from api
I try to automate my work during delivering SDP to clients. I need add programitly webhooks, triggers, function, templates. Making this by hand in each client is boring. How to automate this?
Users profile change query
Hello SDP, Is that possible to create an audit query about all changes such as (add/remove/update dept, site, merge, etc...) on users profile and who or what performed the change?
default postgres password for servicedesk 11.1 Build 11116
Hi there, I can't connect to postgres using default user&pass. I tried : postgres/postgres postgres/sdp@123 psql.exe -U sdpadmin -p 65432 -d servicedesk -h 127.0.0.1 What is the current password? i wanted to create a link with PowerBI
On Hold Status
How do I go about to set a hold status, before a ticket can be assigned to a technician. So here is the scenario. I if a call is logged before the ticket can be assigned to any technician I want it to go through an approval and on that stage I want it
Upgrade Failed
Hi, I am trying to upgrade the system from 11027 to 14000, but there is error. Error Message : Problem occurred during previous patch installation / uninstallation and has not benn reverted to actual state. Hence, the setup becomes inconsistent. Please
[Free e-book] How to declutter performance metrics and gain insights through the noise?
Hi there, With reactive ITOps practices creating a deluge of alerts that disrupt the enterprise IT landscape, the need for a proactive approach to sift through alert noise and gain more clarity into IT infrastructure has become paramount. Our latest e-book
Execute Script from Repository
Hi! Is there a way to execute a custom shell script from Patch Manager Plus repository on a Linux machine without patch deployment? I'm searching for a solution to make global adjustments on our Linux machines and I don't want to buy/install a new s
Does ManageEngine PitStop offer any tools or resources for monitoring and optimizing the performance of Intel Core i7 laptops within an IT environment?
Hey everyone, I've been tasked with optimizing the performance of our Intel Core i7 laptops within our IT environment, and I'm curious to know if ManageEngine PitStop offers any specific tools or resources for this purpose. Our organization heavily relies
Technician available for Plans
Hi Team, We have a query regarding the plans with the Technician available with computer range. Can you please elaborate more about the technician available with range of computers? Do we get multiple technicians, if our computer counts increases? or
Generate reports with groups, policies and tasks
Hello, I would like to be able to make a report that indicates all the custom groups, all the policies and all the automatic tasks, with their relationships. The idea is to be able to see if there is any group, task or policy that is not associated with
Office 365 update channel change
We're currently on the "current" channel for 365, is there a way to use EPC to change to the Monthly Enterprise or Semi-Annual channel?
[White paper] How is IPAM helping simplify modern networking needs?
Ever feel like you're constantly playing catch-up with your network? AI, IoT, digital transformation, and hybrid networking are causing a huge influx of data, applications, and devices into your network, and now more than ever. This can make your network
Automated AD Photo Sync
So i am unsure if this is possible with ADManager Plus but we get a good amount of new employees and right now we have one person resizing pictures and manually assigning them to the accounts. Is there a way i can setup a task or something to run every day that will check a folder of images and any account name that matches an image name will be assigned that picture? So basically: New account is created, ADManager runs schedule to check/update photos. New account name: John Doe. So ADManager looks
[Free webinar] How to eliminate service process inefficiencies and save costs
Hello there, Optimized technician efficiency, increased chatbot adoption, and enhanced service delivery—these transformative outcomes await you at the end of our latest webinar. This session covers proven strategies to eliminate widespread service process
[Free webinar] How to eliminate service process inefficiencies and save costs
Hello there, Optimized technician efficiency, increased chatbot adoption, and enhanced service delivery—these transformative outcomes await you at the end of our latest webinar. This session covers proven strategies to eliminate widespread service process
Patch-Folder
Hello, the Content of the Patch-Folder is getting out of hand. It takes more then 25gb on our system. Is there any way to clean up old patches?
Inventory via API
Trying to pull Inventory list via API - But I am only getting 25 devices - Tried - page=1&pagelimit=10 No matter what pagelimit value I put 10 or 100 it gives me 25 devices. Any suggestion on what the parameter should be if not pagelimit ?
[Free webinar] How to eliminate service process inefficiencies and save costs
Hi there, Optimized technician efficiency, increased chatbot adoption, and enhanced service delivery—these transformative outcomes await you at the end of our latest webinar. This session covers proven strategies to eliminate widespread service process
Endpoint Central server folder growing in size
Hi, I have noticed recently that our EC server is consuming more and more space on C drive. After some investigations figured it out that a file named hs_err_pid and quiet big in size (around 7GB) is created in bin folder. As well these support folders
Unable to uninstall
Had tried to deploy a remote agent (which it said it install successfully) but it was not working correctly. Tried to uninstall from Programs and Features and it doesn't show up there. If I try to uninstall using the same MSI, it says that there is a
potential security concern DataSecurity
to report a potential security concern with the upgrade file for ManageEngine DataSecurity Plus (version 6.1.0 SP-2_7_0.ppm). This file has a SHA-256 hash of a68b4a83bae1e0e94ac859ea7beb429a7f1cbee8fca54d0cf4042eaa42ad7331. We scanned the file using VirusTotal
[Free training] How to best utilize OpManager to eliminate unplanned outages and improve network performance
If you're evaluating OpManager, or just started using it, there's no better way to learn how to optimize network monitoring than through product training. Attend the free, four-part webinar series on April 16, 23, 30, and May 7 at 6am GMT and 11am EDT.
Thunderbird to Outlook
Mozilla Thunderbird is a freeware email client used by users across the globe. But it comes with two types of file saving options: MBOX and Maildir. In this case, moving the data from Thunderbird to another email client like MS Outlook becomes a necessary
how can I edit the custom query after I finished import the data from SQL
Hello I imported data into Analytics Plus from a MS SQL data source through custom query, but I need to modify my query statement. I found that there seems to be no way to view and edit my custom query table in the A+ data source.
synology nas with dsm 7.2
Hello all, i am wanting to use my synology nas to image desktops. has anyone done this? maybe in docker ? thanks
Organization of Configurations
Why are there not "folders" for example or some hierarchy options for configurations in EC? For example, there needs to be a way to place configurations that are "forever" in one folder, and then one off configurations in another folder. So you can keep
changeWebServerPort.bat
Is this still available?
Integration with G Suite
We are looking to implement some sort of calendar/scheduling feature with ManageEngine. We are running a local version of ManageEnging on-prem, and we currently use G Suite as a company. Is there a clean way to integrate ManageEngine and G Suite, specifically Google Calendar? We're hoping to have one central technician assign tickets and manage workflow based on technician availability as shown on their Google Calendar. Any advice on this is much appreciated!
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