Task visible for incorrect support group
I'm creating an incident template with a workflow to assign a task to another group. e.g. Onboarding a user incident templates goes to IT, a task gets created to the database team to assign DB permissions. However, the support group that the incident
Only one DS per Remote Office? how do others split their datacenters?
It just occurred to me that a site can only have 1 distribution server. Since a distribution server is recommended to handle fewer than 1000 clients, big offices/datacenters can quickly surpass that. We are in that situation, and unless I miss something,
Issue with Account Expiry notification email to manager
Hi ADSSP Team, I have soon-to-expire account notifications configured to notify end users 30, 7 & 1 day before their expiry. ADSSP is also configured to notify to send notification delivery status to the respective managers. The issue with this is that
Not seeing Installed Machines in GINA installed tab
This issue started after upgrade to the latest SP
[New Release] ADManager Plus' latest build 7220 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7220. Features: GPO management and reporting: The following new features have been added under GPO management and reporting, View the GPOs linked to
Data Collection Manager
Service catalog : is it possible to have more than 120 additional fields
Hello, Is there is a way to add more than the 120 additional fields available in the Service Catalog ? I have a lot of tickets to edit/create and the fields i need are very specific. Thanks for your help
Creating a "Custom Function" under "Automation - Business Rules" to send an email using an email "Reply Template"
Greetings everyone, I was wondering if it was possible to create a Custom Function under "Automation - Business Rules" in the admin settings that would allow the system to send an email to the ticket creator after ticket creation. The email sent should
I am unable to find Page Script option under General settings
Hi Team, We are using ServiceDesk Plus version 14304, in that I am unable to find Page Script option under General Settings. What is the cause ? Please help me in this regard.
CIs with same name
Hi, What is the reason for not being able to have two CIs with the same name? Even if they are of different CI Type? For example: We have one server running OfficeOnline named "OfficeOnline" added to the CMDB. Now we can't add the application "OfficeOnline"
Force screen turn off
Hello App called "SignOnTab" has a function to keep screen on all the time, and for example ME MDM settings can't turn off screen even if no one is using tablet. Is it possible to some how force screen to turn off, for example after 10min, even if some
Doubts about Custom script config
Hi there, I want to distribute files to many macs and I found a script template in the repo called "CopyFromWebUrl.sh" but I was confused about the entries in the config page: the detail of the sh file: # Destination path of the file destinationPath="/Users/Shared/FileMaker/FileMaker
Best Practice: Software Inventory Scan Frequency
I'm having trouble finding any information regarding how often it is recommended to run inventory scans. Ideally we would like them to happen as often as possible. We have 1900 servers in our environment, with 1 Central Server, and 2 distribution servers.
Pre-Deployment Activity "Check for software"
It is my impression that checking for software as a pre deployment activity, doesn't actually check for currently installed software. But it seems like it checks the last software inventory? Can you confirm that this behavior is true? If so, it seems
[ManageEngine] Register now for our free ADSelfService Plus Online training series.
Hello, ManageEngine is back again with another series of online workshops to help you make the best use of our integrated password management and single sign-on solution- ADSelfService Plus. This free live online training will be your guide to eliminate
Make all requesters as service request approvers
Hi ALL. How i can allow be approvers for all my users ?
Network scan issue
I am using SDP on demand/Assets: I have setup a probe but network scan does not bring up all the printers found. Checking the logs on the probe install, can see it has discovered all the printer ip, and the network scan result also show the printers was
Measure and reduce ticket volume in 5 quick steps [Free webinar]
Hello folks, When your help desk is inundated with tickets, it impacts technicians' ability to deliver sustained results. Catch the warning signs of a struggling help desk, and formulate effective strategies to streamline workload management. Register
Commenters Request form!
All organizations have a fund for criticism and suggestions. It is necessary to register a criticism or suggestion form. In many cases, their opinions should be kept secret. Similar to the voting of senators in the Senate. Otherwise, disclosing users'
Measure and reduce ticket volume in 5 quick steps [Free webinar]
Hello folks, When your help desk is inundated with tickets, it impacts technicians' ability to deliver sustained results. Catch the warning signs of a struggling help desk, and formulate effective strategies to streamline workload management. Register
Measure and reduce ticket volume in 5 quick steps [Free webinar]
Hello folks, When your help desk is inundated with tickets, it impacts technicians' ability to deliver sustained results. Catch the warning signs of a struggling help desk, and formulate effective strategies to streamline workload management. Register
software deployment screen issue
Endpoint central cloud, Under software deployment, there is a looping message onscreen Creating package for 'Microsoft Visual Studio Code (x64) (1.84.1) It keep refreshing, so the screen is unusable Anyone know if this is intended like background package
Password Expiration Admin Notification
Is there any way to get the admin notification to contain the list of users with expiring passwords within the body of the email instead of as an attachment?
Support group on Technician Auto Assign criteria!
I used to see Support group on Technician Auto Assign criteria in the previous versions, but not in the new version!
Change request template of approved request
Hello, It's possible to change to another request template of approved request? I cannot delete the approvation to proceed to change templante. We are on Build 12008 with SQL Server. Thank you.
Export Service Catalog (Only Active Templates)
Hi, How can I export to excel only my active Service Catalog templates? I don't want the old templates that are disabled to appear as we have many test templates which are not active and kept for testing only. Can you help me with the correct query?
Adding a default Resolution as part of Request Time Actions
Hi, Is it possible to add a default Resolution entry as part of the Request Time Actions. I know I can change fields such as Status and Request Closure Code, but I need to add a Resolution too. Many thanks Lisa Build Information Your Version : 14.3 Build
Add technicians to the desired role in the roles section!
I think that if you can add technicians to the desired role in the roles section, it is much faster and more appropriate than editing the technicians and giving them a new role.
add HTML form with check box into description of request?
We have a lot of request forms and define more fields dose not good idea! Is possible to add HTML form with check box into description of request? I want when the user to check the checkbox , Save this check https://demo.servicedeskplus.com/app#/admin/service-category/5/templates/2101 Sex: Female ☐ Male ☐ Job Title : Job Title Job Category : Job Category Department/Group : Department/Group Job Code/ Req# : Job Code/ Req# Location : Location Travel Required : Travel Required HR Contact : HR
Unable to apply latest patch
After running updatemanager.bat I get a message stating: Error: Problem occurred during previous patch installation/uninstallation and has not been reverted to actual state. Hence the setup becomes inconsistent. Please contact support to resolve the problem.
Migrate Endpoint Central from cloud version to onprem
Hi everyone, In my organization we was using Endpoint Central cloud version and we wanna migrate to onprem, is there any way to export all or some configs? We have computers with agents, inventory, some policies, ect. Thanks regards.
[Zero-day] Microsoft release updates for 5 zero-days on November 2023's Patch Tuesday
Hello everyone! Microsoft has published updates for a total of 63 vulnerabilities in this Patch Tuesday. Of the total, 5 of these have been classified as zero-days. Here are the details of the zero days: CVE ID Description CVE-2023-36025 Windows SmartScreen
Templates of Kyocera devices
Hi Team. Could you create and share templates for next Kyocera devices: 1) Kyocera ECOSYS M5526cdw (Color device ) 2) Kyocera ECOSYS M2540dn (BW device) 3) Kyocera ECOSYS P2235dn Each of them have same OID responses: sysDescr.0:-->KYOCERA Document Solutions
Extend function of Test and Approve
There is a 1-to-1 mapping between the Test and Approve item, and a custom group. Cannot select a dynamic group. Can I please have Ability to select a custom dynamic group for testing Ability to use the same group for several test policies. Eg test critical
Points to be noted in setting up test environment.
Users, Test environment can be created with the production data. Take a backup of existing data, by invoking backupData.bat script under <sdp_home>/bin directory. Backed up data will be stored under <sdp_home>/backup directory. Install the same version of SDP in any test machine and backed up data need to be copied to that machine. Backed up data can be restored using restoreData.bat script under <sdp_home>/bin directory. We like to specify points to be noted when setting up a test environment (with
Cisco ASA SNMPv3
I have a problem with connecting to ASA FW using SNMPv3. Other mgmt system I have does not have a problem with it, so it must be something on NFA. What library do NFA use for it and is there some command line snmp command I could use to test access?
Patch Tuesday updates - November 2023
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : KB5032341, 2023-11 Security and Quality Rollup for .NET Framework 4.6.2 for Windows Server 2008 SP2 (KB5031987) (ESU) KB5032341, 2023-11
Patch Tuesday updates - November 2023
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : KB5032341, 2023-11 Security and Quality Rollup for .NET Framework 4.6.2 for Windows Server 2008 SP2 (KB5031987) (ESU) KB5032341, 2023-11
Patch Tuesday updates - November 2023
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : KB5032341, 2023-11 Security and Quality Rollup for .NET Framework 4.6.2 for Windows Server 2008 SP2 (KB5031987) (ESU) KB5032341, 2023-11
Released on [14-Nov-2023]
New Feature: 1. Professional Edition: Exclusive edition to cater to custom log retention needs, starting at $1,995. With this edition you get: Storage: Default 150GB Search Retention: 90 days. Storage Retention: Customizable by the user. 2. Standard Plan
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