Integrating Telegram with OpManager
For more videos related to OpManager: https://www.youtube.com/playlist?list=PL0FkrkKW27nNxQjwszmwVnnmRDK77Meq7 Read more on integration with Telegram at https://www.manageengine.com/network-monitoring/help/integrating-telegram-opmanager.html
Integration EndpointCentral -> SDP not working
Hello, The integration between Desktop Central and Service Desk Plus doesnt work. In log in SDP we can see: [com.adventnet.servicedesk.setup.util.DCCommonUtil]|[INFO]|[347]: Opening connection to oursite.pl:8,383...| [13:48:49:529]|[01-18-2023]|[com.adventnet.servicedesk.setup.util.DCCommonUtil]|[INFO]|[347]:
Updating all old tickets Categories with New Category
We are currently revamping our categorization - Incident category, sub category, items. What is the best way to update all of our older tickets(have old categories) with the new categories? Is it possible to export a list of tickets that use an old category
server reboot process
I'm troubleshooting some issues on servers that only happen after patching from EndPoint Central. When we set a post deployment reboot in a policy how does the agent actually make the server reboot, does it call the shutdown.exe command, or some other
Continuously Deploy Software
I have a question inspired by the post here: Use Dynamic Groups for Software Deployment / Configuration (manageengine.com) If I have a piece of software that needs to be installed on all servers in a group, and automatically reinstalled if someone uninstalls
Solution images
I have created several solutions in MS Word. They have images in them. I open the word document and copy and past it into the solution so that I don't have to type it. When I do this the images are there. They look fine. I save it. Later when I come back to the solution the images are gone. And the images are not in the inline images directory either. Thank you Christina
CLI Device Template
Hi, How can I manually assign a different device template? I have some Brocade G620 SAN switches that are being assigned the general "Brocade Switch" template which executes the wrong commands to get the running config. I need to force a change to the
Error: EventData has more than 2GB so need to disable eventcollection
We Recently started seeing this message for 2 of our DCs EventData has more than 2GB so need to disable eventcollection In addition to this message the ADAuditPLus server appears to be consistently bogged down, CPU wise. We have two DCs in the domain
Asset Scanning is Locked
This morning I open Desktop Central and I see there are 133 machine failed scans. I open the section and every machine in the list is displaying "Asset Scanning Is Locked". I have been fixing machines with this problem and there is no way I am fixing all these machines manually anymore. Has anyone else had this problem and been able to fix it? I haven't had time to research this problem much but I hope to later today or over the weekend. Ed
O365 Patch Deployment user notification
Hello, We have O365 running in our environment as of last month. I have noticed and so have many users that Endpoint Central now deploys O365 patches during the specified time but only gives the user 5 minutes to close Office apps. There is an option
Single user multiple departments
We have a single admin assistant who is serving three departments and needs to help with submitting the requests and she has "All their Department Requests" under "Requester allowed to view" Currently we have her placed in Department A by way of AD and
ManageEngine Supportcenter Plus - version 14.5 - Build - 14504 is available
Dear User(s) Greetings for the day. We released Supportcenter Plus - version 14.5 - Build - 14504 (Hotfix release). Please refer to the Migration path and the read me available to upgrade your SCP instance. Issues Fixed : SCP - 6318 : Support rep name
PowerBI Connector - Waiting for other queries
Hi all, I've recently started using the PowerBI connector for Service Desk Plus Cloud, and I'm having some trouble loading the data from Service Desk to PowerBI. When I try to request the data for the tables I need, I am consistently hit with "Waiting
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Service Catalog
Hi as part of the update of our service catalog we would like to create a new catalog and delete the current one, except that we would like to do it without having an impact on the end user, the idea is to create new service categories and new templates
Wich password to export reports
when exporting reports it asks for a password. what is it?
Query to get list of Request created from Maintenance schedule
Version : 14200 DB : MSSQL / PGSQL OUTPUT : Query : select wo.workorderid AS "Request ID", wo.title AS "Subject", wotodesc.FULLDESCRIPTION AS "Description" from pmtasktoworkorder pmtw INNER JOIN workorder wo ON pmtw.WORKORDERID=wo.WORKORDERID LEFT JOIN
mouse scrolling is not working in the Business view map, for this reasons we are not able to see all devices in the single Business view map
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Review: DataSecurity Plus through 2023
DataSecurity Plus' 2023 updates allow you to audit more data sources and offer updates to security and other functions. Here are some of the most impactful changes and features that make DataSecurity Plus more adept at data-centric security: Launch of
Notification 02
I encountered an issue with the "request timer actions" feature that I create to send notification by email when the technician is not assigned However, the issue is when using it to send notifications for templates that require approval. When creating
OpManager's mobile app
How to create dynamic dependency between 2 fields?
Hi! I am trying to create dependency between 2 fields using form rules and script. First I will have to select the site like HU, RO, IT And then I have a dropdown pick list called "Clinic" to list all of the options that is corresponding to the site.
RecoveryManager Plus rolls out build 6074
We are glad to release the latest version of RecoveryManager Plus, build 6074. Enhancements: SSL Certification Tool: A completely revamped SSL certification tool allows you to easily apply SSL certificate for RecoveryManager Plus with just UI-based actions.
Requesters Dashboard!
Dashboard and score functionality for requesters. Many users do not want to enter the self-service portal. Most of them register ticket through email or enter the self-service portal very limited. If the ServiceDesk Plus provides them with a graphic dashboard,
Integration of EC with Tenable
Hi team, We are interested to try EC integration with Tenable.sc but we need to know if the Endpoint Central only will read data from Tenable or can impact that environment as well? So basically we want the integration to works in a way that it reads
ADD new button in SDP
Hi ALL. I need provide possibility selfcreated asset report for my requesters/users. We create new report via MS SSRS. And now I add a custom link-button to go to the report. For example, using this link below I need to get to “Report1SD” with current
Trend Report Monthly ServiceDesk Requests
I'd like to create a report that shows how many tickets were created per month over the last 12 months and display a line graph with the results. How do I do that?
Automatically link incidents
We have an on-premise version of Service Desk Plus. We receive lots of duplicate alerts into our service desk plus instance via email. These alerts come from the same requestor. I have an idea but not sure how to implement it within the system or if it's
Use Dynamic Groups for Software Deployment / Configuration
Greetings! We'r required to deploy Splunk Universal Forwarder on every windows machines in our infrastructure. We'd like to automatically deploy the software on all machines that are freshly added to SoM (eg. newly installed servers / clients). Therefore
exclude non domain user from User log on Failures report
Hi, on my dc's I see thousands of bad user name errors from my exchange servers. Apparantly caused by a Microsoft patch that is still not fixed. I want to exclude these errors from AD Audit, I tried editing the rules under configuration, advanced configuration,
Some scheduled reports have failed with error Not enough port available after upgrading from version 12000 to 14006
Hi All, After we have upgraded the SD from 12000 to 14006, we have a problem to run some reports by schedule. When we run the report manually and then send it forward by email, it works just fine. But when we schedule a report and send it by email, we
change the User-Invitation Mail Template
Hi, the link in the userinvitation mail template is false. How can i change the Template? Thanks and have a nice day. Greetings from Germany
Change windows login/lock screen
Hi, My company have a needs to deploy background image to all our Windows 10 pro users desktop login/lock screen (not wallpaper). I see we can achieve this by replace the lock screen or using slideshow, either by registry edit, local GPO, or another way.
Subnet fully Used, but some of IP addresses not pinging
Hi team, Could you please advise on the issue below? I have some amount of subnets thats show correct results about Used addresses. But one subnet (/23) displayed strange results. As per OpUtils this subnet fully utilized, all IP addresses in Used state.
Supernet/Subnet edit doesn't work
Hi experts, I'm trying to assign Supernet/Subnet name and descriptions. But nothing changed when I saved this. Supernet/Subnet name fields still empty I tried to uncheck box "To get the device details using SNMP", but looks like it also doesn't work,
Challenge scenario of an asset in the hands of 3 people!
Consider this important scenario: Three users A, B and C use the same system)Asset) in 24-hour shifts. (because security personnel/support experts must be on duty 24 hours a day) In ServiceDesk Plus, only one person owns that asset, and if the asset status
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Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7212. Issues fixed: Product crashing when the GPO synchronisation activity is initiated in the backend. Issue in creating help desk roles if the role
Participate in ManageEngine's Pic or Treat Halloween photo contest and win spook-tacular prizes!
ManageEngine ITOM wishes everyone a happy Halloween! This spooky season, you could turn your Halloween spirit into a chance to win exciting prizes! Introducing ManageEngine's Pic Or Treat Photo Contest! It's the perfect opportunity to dress up in your
Custom view when requesters reply (or when the Icon is RED)
How I Can create custom view with these criteria: when requesters reply (or when the Icon is RED)
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