electronic signature
hi, we need feature request for end-user , we receiving a request for new assets like workstation or laptop . when the technician deliver the assets should requester signature in the paper , we need to change from paper to electronic in the SDP can you add electronic signature inn the SDP. thank you
How to change description size of Change Request?
Hello, How can we change description size of Change Request template? We cannot change size as Service Request. We difficult to scroll up and down when we have many text and some pictures.
PAM360 new build 6600
Hi, PAM360 build 6600 has been released and is now available for download. In this release, For more details, please see our Release Notes for this upgrade pack (build 6600). How to Upgrade to Build 6600? If you are an existing customer of PAM360, download
Matrix Style Report as Widget
Good day SDP Community! I am trying to get a custom matrix style report (such as the "Requests by Category") to display as a widget in a custom dashboard. I have been through the community and knowledge base, with either dated information or no luck.
Microsoft Teams via Desktop Central
We've just tried to deploy Microsoft Teams using the DC (Teams_windows (x64) (1.3.00.12058). While the the installation was successful we noted the shortcut was not created on the desktop or even in the start menu Has anyone else come across this and
External mail adress
Hi there, we are using an external mail service which has no AD connection. We want to fill out the email address field in AD properties with AdManagerPlus. We want to do this with the AdManagerPlus mass change feature. But there I only can select the
Build No 128168
Build No 128168 - February 27, 2024 OpManager: Around 20 device templates with basic monitors have been newly added for a wider support of device models during device discovery. where i can find list of this templates ?
Requirement for HR and Facilities Department to use Service Desk plus
Hi Guys We have a requirement where by our HR and Facilities departments would like to start using service desk plus for logging issues that their customers have. We would want to be able to segregate the IT/Facilities and HR tickets/changes etc separately so that it appears like separate instances once the customer has logged a self service ticket. We don't want HR changes to be mixed in with IT changes Is this possible? Thanks Andy
Device Control Group Selection
Is it possible to associate a device control policy with a user group within custom groups and not a computer group?
Steps to perform by Analyst before providing Asset to the User and avoiding Duplication?
Dear All, In-order to avoid duplication of Assets (i.e., manual re-concile/merge) and gets auto. re-conciled in our ServiceDesk plus, What are the steps should an Asset Analyst perform before providing the asset to the User (i.e., In-Store to In-Use)?
Is it possible to add custom fonts to the Self-Service Portal?
Is any information available regarding adding a custom font to the Self-Service Portal within ServiceDesk plus? Thanks,
Active Directory Mapping/First Name Last Name
We've recently integrated SDP with active directory. Currently, our reply templates use the $Technician field as part of the signature, which we've always had an issue with if the person replying is not the person assigned to the ticket. The technician
TFS/Azure DevOps integration
Hi guys, Is there any update on TFS/DevOps integration? We are looking at how we create DevOps tasks from an SD ticket. Microsoft have a published REST API which I'm testing at the moment but would be nice to have this native in the product without custom
Requested for Query Report
Hi I need a report where we get the detail who have assigned the tickets to technician if we are using the Email to ticket concept.
License Errors and HTTP Error 500
We’re an IT company that’s recently onboarded a customer using ServiceDesk Plus, and unfortunately their server running it ran out of disk space. We’ve rectified the disk space issues now, however it seemed to cause license and database issues. It looks
ServiceDesk Plus vs ServiceDesk Plus MSP
Good morning, I have a quick question about SDP versions... is there any difference between MSP and non-MSP versions ? For example I would like to integrate Teams Bot with SDP Pro and I dont know if there's any chance to do it ? I found instructions on
Tack when computers are turned on
It would be great if Desktop central could report when a computer was turned on through out the day like other software packages can (ex: Lansweeper). This will help to determine how much a computer is on and when a person may be working.
Error ::/opt/ManageEngine/OpManager/jre/lib/amd64/libawt_xawt.so: libXtst.so.6: cannot open shared object file: No such file or di
Hi Team Im trying to run Netflow Analyzer after the installation I go to the next path: /etc/ManageEngine/Opmanager/bin And when i run the script ./run.sh show the next problem: Starting Server from location: /opt/ManageEngine/OpManager jvm 1 | Error
How to Migrate Outlook emails to Gmail?
Migrating Outlook emails to Gmail can be streamlined with Shoviv IMAP to IMAP Migration tool. This efficient software facilitates seamless transfer of email items from Outlook to Gmail. With its intuitive interface, users can easily configure settings
Incremental service pack download links available between major releases
I would like to suggest making incremental service packs that occurred between major releases available to customers via download links so that customers could do an incremental updates between major releases if it has been a while since they have performed
Automated user notification after patch install
Hi, We have many systems where we install the updates, but cannot automatically reboot them for various reasons. Is there a way, in Endpoint Central, to notify the user after a patch has been applied, that they need to reboot there PC? I do see that in
ENDPOINT CENTRAL - Modify the default installation path or move from the original path to another
Hello Community, I would like to know if it's possible to modify the default path installation for the Endpoint Central agent and/or if it's possible to change the path after the installation. Thanks Davide
RecoveryManager Plus rolls out build 6200
We are glad to release the latest version of RecoveryManager Plus, build 6200. Feature: Domain controller backup and recovery: You can now back up domain controllers and restore them to any previous state in the event of a disaster. Enhancements: Exchange
Compliance Scan - Create Exception
Is there any way to create an exception rule for a compliance scan? Meaning, if there is a setting that will fail a CIS rule for Cisco IOS - because that is how it is deliberately configured on a network device - is there a way that a compliance scan
License from Central to Probe not pushed
Dear experts, I have installed Central and Probe OPManager servers and Evaluation license for it. Issue that I can upload license for Central, but on Probe there is no option to upload it manually and it wasn't appeared automatically from Central Central-Probe
User firstname, lastname in assets list
Is it possible to show fullname (firstname, lastname) of users logged on computers? Not only login from AD.
ServiceDesk Plus version 11200 Business Rule run but not action
Please helpme check why after update from 11134 to 11200, all my business rule run but nothing action ( change template, assign technician ...) I had research but nothing help. Wait for your support.
Generate HTML reports
Hello, I would like HTML reports to be generated and sent by email, but not as an attachment, but rather within the body of the email, so that I can quickly see the information and not be opening attachments.
Feature Request: Time Based MFA Authentication
Would be nice to have the ability to set a max length of time (such as 24hrs) a user can be authenticated for and after that they are prompted for MFA
Remote Desktop Gateway Server audit
How do I setup Remote Desktop Gateway Server audit in the newest version? Thanks!
Change Approval Email Notifications vs Actionable Messages
Hello all, Does anybody know what determines if an email notification or actionable message is generated for Change Approvals? I am building a Normal Change Workflow with 3 approvals required at 3 different stages. I would like the Actionable Message
Sync Assets (ManageEngine ServiceDesk Plus 14.6) with thrid-party apps/systems
Hello, anyone maybe know is it possible to sync Assets from MECM or from other third-party apps/systems? I am not able to find any kind of connectors for this type of sync. Thanks in advance for any feedback/response.
Scan SCCM and Asset state
Hello SDP, The machines scanned by SCCM always keep the same state whether it's scanned or not. We have machines that have not been scanned for month and keep the default state "in store". Questions: Is it possible to create a rule that will change the
[White paper] An IT leader's guide to drive more with less
"We need an effective IT cost optimization framework," cannot be the quest of CIOs anymore. Of course, the latest IT budget rise closely aligns with inflated prices. But CIOs, more than ensuring seamless digital delivery, are expected to share digital
Can we show a Button as "SLA Breached" if the Request is Overdue?
Dear All, If the request is overdue (i.e., Breached the SLA) can we show a Button on the Request Details Page as "SLA Breached" through Page Script? Regards, Wajahath Farooq
Need report to show workstations that are 3 years old or older and by type.
I need to have a report that will list all the workstations that are 3 years old or older. We have the acquisition date filled on all the workstations. The problem is that when I try to filter on that date, I can't enter a custom number of days or months
Google fixes a critical and several high severity vulnerabilities in its Chrome 123.0.6312.86/.87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 123.0.6312.86/.87 for Windows and Mac and 123.0.6312.86 for Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Google fixes a critical and several high severity vulnerabilities in its Chrome 123.0.6312.86/.87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 123.0.6312.86/.87 for Windows and Mac and 123.0.6312.86 for Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
Secondary Email (IDs)
Hello, what is the purpose of "Secondary Email (IDs) " field? Thanks SG
Google fixes a critical and several high severity vulnerabilities in its Chrome 123.0.6312.86/.87 Stable Channel update
Hey everyone, Chrome Stable Channel has been updated to 123.0.6312.86/.87 for Windows and Mac and 123.0.6312.86 for Linux. This update comes with 7 security fixes. The details of the vulnerabilities fixed are mentioned below: CVE ID Vulnerability Severity
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