Is there a way to increase the number of report widgets that can display on a dashboard?
Hello, I am trying to see if there is a way to increase the number of report widgets that can be added to a dashboard. Currently, the system only allows me to add a maximum of 4 report widgets before giving an error message. I have a a business need to
Error with auto scan for inventory
Hello everyone, I was configured auto discovery and auto scan to keep the inventory of my business up to date. Today, I've seen that my inventory was deleted, so I went to auto scan and is not working. When I force it manually, I get this error "Endpoint
Disable the option to "Dissociate"?
On occasion when a new change is implemented that causes issues, we will associate those tickets with the applicable change from the "Requests" module: All of the associated tickets can then be viewed within the "Changes" module by clicking on the "Requests
About SDP PostgreSQL passwd
Hello, May I ask what is the default password for the SDP database use SDP Ver 13.0. thank you.
Adjusting thresholds globably
Is there away to adjust these threshold limits globally instead of per interface?
Disable Diagnostics Reports
Hello, we noticed that OpManager generates and sends reports via email even when there is no report scheduled. [04:14:53:764]|[01-08-2024]|[com.adventnet.opmanager.opmservout]|[INFO]|[540]: Generate Diagnostic XLS Report - Report Name::Fehlgeschlagene
Upgrade - Skip backup
Hi, How can we bypass the backup requirement during an upgrade to 14600? We have an external database and backup system and I don't want to have to wait hours for the inbuilt backup to run during downtime... Topic with information about skip backup not
Basic Mailbox data not pulling
Getting the following error: key is MailboxPermissionGatheringError values = {ERROR_SEVERITY : SERVERERROR_CODE : 8007203aMODULE_NAME: GetMailPermissionAPI_NAME:MailboxPermissionChange},
Copy and replace field and form rules
Hi, Is there still no way to copy and replace a field and form rule from one incident template to another template? If I modify a rule in template A and then copy the same to template B i get an error message if the rule already exists in template B with the same name. We have 113 templates set up and i need to modify one field and form rule in every template, please tell me that I don't have to do this manually :) Regards Alexander Nordin Region Halland
ME - Update
hello, where is the last versione ME Endpoint Center after 11.2.2325.24 ?
Agent occupying too much space
Greetings, One of my customers has an issue with his agents. They are occupying too much space, and has asked me if it's possible to move it to another disk so it doesn't saturate disk C:. The agent is currently 36GB. Is it normal? Thank you
Reports from Job History
Good day, It would be nice to be able to pull a report based on job history. Possible scenarios include generating a report based on certain similarities, such as being on hold; and seeing the actual history of similar jobs to understand if they were
Import/Syncronize Azure users
Hi, Team, My customer has his users on an Azure Group. I've configured that group in Azure on Zoho Enterprise Applications, which has 157 users. After that, I set the integration with Microsoft Azure and the Azure AD Sync. I kept the default field mapping
Change Approvals
Is there any way for a user entering a Change Request to manually select the Approvers for the change? Said another way, is there any way for a user entering a Change Request to deviate from the Approval configured in the Change Workflow? Our current
Migrating from Endpoint Central On-premise to Cloud
Has anyone migrated endpoint central from on-premise servers to the cloud version? How do you populate the server data? I understand the migration process for the agents, but do not understand how you migrate the backend data.
Reply template share with specific group or technician
Hello, If possible, I would like to request a feature on "Reply Template" access permission that can be visible to a specific group or technician. ServiceDesk Plus: 14.7 Build 14710
Custom SDP Report
Dear Team , I am looking for a report that will show me all the support groups, the owner and group technician in charge I have this report, but it doesn't show me what I need select qd.QUEUENAME "Support group", au.FIRST_NAME "Technician",AaaContactInfo.EMAILID
Deletion of audit records/events and impact on database
We are planning to change the setting 'Purge Resource Audit Records' in Password Manager, currently this is set for multiple years (1000+ days) and are going the set it to 366 days (1 year) for both resource and user audit. Wat will be the impact on the
Requests API V3 Gives Results from API Documentation site but not Postman for same inputs
I am trying to get a Postman API v3 call to provide results from our on-premises v3 API. When I use the following input_data from our instance's API Documentation site (https://{ourURL}/SetUpWizard.do?forwardTo=apidoc) that allows you to test the API,
Is it possible to organize custom fields?
I have created a new Non-IT asset to contain our SIM cards. To this I have added several custom fields to reflect SIM card infor such as IMSI, ICCID, PUK, ADM1 etc. The problem is that in Assets, when the SIM type is selected and 'Import using form' or
How can we pop-up Alert Message if their is No Attachment during Form Submit?
Dear All, We have made the Attachment field Mandatory for a Service Template but we also need to pop-up the alert message for the user if he/she doesn't attached the required attachments during the Form Submit. Please let us know how can we achieve this
PII Policies
I am new to the DLP plus environment. I need to setup the following. Can this be done and how? Restrict and alert PII and PHI transfer (file upload or copy and paste content) through untrusted web services (such as FTP, social media platforms, unauthorized
PXE Boot Issues
When I start a deployment task and reboot the target machine, PXE boot will not start for me. It will just load the startup menu after 30 seconds or so. I have added options 66 / 67 to our DHCP server (Palo Alto Firewall). I am able to capture an image
Error Message when trying to update AD Manager
AD Manager Build 6300, I am trying to update to 6500. In the update manager i browse to the .ppm file, but when I click Install I get a pop up message saying "Please Start and Stop the Server once before Applying this Service Pack!" I have stopped and started AD Manager several times since applying last update, AD Manager has ran 8 days since last updated. I have ran StopADSM.bat and StartADSM.bat nothing is working. Please help? Is this saying I need to restart the actual server itself, not just
ManageEngine User Conference 2024 - Turkey
Dear Customers, We at MangeEngine are thrilled to invite you to our upcoming User Conference happening on May 21 and 22 in Istanbul,Turkey. This two-day event is packed with leadership forums, product technical workshops, one-on-one networking meetings,
[New Release] ADManager Plus' latest build 7231 is now live!
Hello everyone, We are glad to let you know that we have released the latest build of ADManager Plus, 7231. Issues fixed: Issue in updating ADManager Plus if the default template under Orchestration was deleted. Issue in updating ADManager Plus from build
New Jersey and San Diego - We are coming back with ManageEngine User Conference
The ManageEngine User Conference is back in the USA, and we are super excited to meet our customers. This year, the conference will take place on May 14 and 15 in Newark, New Jersey and Sept. 19 and 20 in San Diego, California. New Jersey Date: May 14-15,
Survey
Hi All, I'm interested to find out how other customers use the survey function in Service Desk Plus (cloud). We've previously used the built-in survey functions and currently have the Zoho survey option selected and in use. We have around a 10% uptake
Create scheduled request or send scheduled emails
Hello all, how are u? I have a question about ServiceDesk plus cloud, is there any way to create new scheduled request? Or if isnt possible natively, is there any way to send scheduled emails from ServiceDesk? Because if I configure request creation by
Mozilla fixes a few critical vulnerabilities in Firefox 124.0.1
Hello everyone, Mozilla has released fixes for critical vulnerabilities in Firefox 124.0.1. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2024-29943 Out-of-bounds access via Range Analysis bypass Crirical
Exclude LocalAdmin acct from 2fa
The local admin acct needs to be excluded from the 2FA requirement for operational reasons. We utilize that acct as a breakglass acct so it's not really feasible to have a single engineer with the key.
Mozilla fixes a few critical vulnerabilities in Firefox 124.0.1
Hello everyone, Mozilla has released fixes for critical vulnerabilities in Firefox 124.0.1. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2024-29943 Out-of-bounds access via Range Analysis bypass Crirical
Mozilla fixes a few critical vulnerabilities in Firefox 124.0.1
Hello everyone, Mozilla has released fixes for critical vulnerabilities in Firefox 124.0.1. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2024-29943 Out-of-bounds access via Range Analysis bypass Crirical
Change Domaincontroller settings without Webconsole
Hi together, is it possible to change the settings of the domain controller without the webconsole. I've demoted my old dc and i forgot to set the new information in endpoint central. Now i can't log in. I hope anyone can help me by my mistake Greeting
Can't change alarms that are misconfigured on opmanager
Android Profile - Missing "Sync Mails From" Option
We seem to be missing the "Sync Mails From" option in Android profile configuration for Exchange ActiveSync, shown near the bottom of the table here: https://www.manageengine.com/mobile-device-management/help/profile_management/android/mdm_android_exchange_activesync.html
Delay in Seeing Apps in Newly Enrolled iPhones
It used to be when we would setup a new iPhone for a user the default apps for our company (about 19) would get "pushed" to the phone right after it is put into the profile group. But for the last few weeks, there is a significant delay before the default
Agent based monitoring | ManageEngine OpManager
Method for Notifying Technician When Timer Starts / Status Changes
I have recently been making more frequent use of the Onhold status and similar statuses which will stop the timer. I have found that if I schedule the status to change back to Open at a later date and time it can be quite easy to miss that it has become
Download old version of ServiceDesk Plus
Hi, I do a restore of data from a DB made with ServiceDesk 8022. From your site I can only download the build 8026 and when I go to restore data gives me an error. it is possible to downgrade? help me. Giandox.
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