impact_details field
Hola chicos, tengo un problema con la API del service desk plus. Mi problema es que tengo el siguiente JSON que meto en "Input Data" en el apartado View all Requests. { "list_info": { "row_count": 100, "search_criteria": { "field": "udf_fields.udf_pick_301",
Reminder to upgrade your 32- bit server installed machines
Hello MDM users! This post is a reminder to upgrade your 32- bit server installed machines soon. The deadline to migrate to the 64-bit server for Mobile Device Manager Plus & Mobile Device Manager Plus MSP is 1st January, 2024. The reason for us putting
Restore Process
Before I go down a rabbit hole I need to ask a basic question. Initially we had our Production and Test databases for SDP on the same SQL server. We've since built a new SQL server just for our test products. I now am unable to take the latest backup
Common Agent Across Manage Engine Platform?
Is there any planning for a common agent to function between all of your services? ADAudit+, ADManager+, Log360, LogAnalzyder, Endpoint Central all installing agents is creating all sorts of failure points, CPU overloads (at collection times), and multiple
Change Requester or Site in the Ticket
How do you change a requester within a ticket? How do you change a ticket from one account to another?
Vulnerability database update stuck on "Download Pending" on a closed network.
I have a fresh install of Endpoint Central version 11.2.2340.1. After install finished, i followed provided steps for permanently disabling TFA. I then set proxy to "No Internet Connection" and turned off scheduled database updates. I used the update
ADAudit Plus File Server Report
Hello; Is it possible to get a report for file server the files not opened(or accessed) for a specific time. For example the files not opened for 1 year. There is File Read Access option under File Audit=>File Audit Reports=>File Read Access but I need
Mr Arun. Your Signature is large size, and I cannot comment or reply to to you on previous topics.!
I have installed and configured the Endpoint Central and Secure Gateway on both servers. Endpoint central is available on the internal network, but it shows a white page on the Internet! it's - build 11.2.2335.03 You have asked this question. Share :
Work Logs not allowing users to add an owner
Hello! First time forum poster here looking for some assistance with the request module in SD+. I'm running v14300 and one of my technician support groups has suddenly lost the ability to enter an owner on a worklog: Other technicians in this support
Unable to apply Interface Templates - OpManager
Hi Trying to configure Threshold settings for Interfaces in mass (for Switch Stack) as we get high amount of alerts on Threshold violations. We are able to configure this pr Interface, but since we have a high amount of Ports this does not work. What
Join us at the Endpoint Central Workshop and get certified!
Hello Everyone, We would like to invite you to our Endpoint Central Workshop in Toronto on October 30. Organizations are always in pursuit of enhancing their systems and streamlining operations. Given your organization's utilization of Unified Endpoint
UEM Product is not reachable!
I installed both UEM and Asset Explorer on the same server. Everything works well, but when UEM integrated with Asset Explorer, at the top of the Asset Explorer page, there is an error: "UEM Product is not reachable" and in the integration settings section,
Tag Remove
There appears to be now way to remove a request tag - I know I can remove it from the request. But you cannot remove it from the tag list - what if someone misspells of creates a bad tag?
Duplication Issue
I have implemented the "On Form Submit" script as shown in the attached snapshot named "Testing_01". However, when I click on the "Add request" button, the text is being duplicated as shown in the attached snapshot named "Testing_02". The purpose of adding
[SDF-77449] Field and form rules are not reflected on SDP mobile application
Field and form rules are not reflected on SDP mobile application..! these rules are working fine within the web app, but everything is broken whenever we trying to use a mobile app..! App build is: 11104 Mobile app version: 5.4 DB: MSSQL
How can we get REST API's for Users Filters
Hello Everyone, Is there a REST API's available to know, a) My Pending Requests (for Requesters) b) All My Requests (for Requesters) c) My Pending Approvals d) Awaiting for Updates e) Need Clarification Regards, Wajahath Farooq
Base Currency issue
Dears, I can't change the default base currency under instance Configurations and the filed is disabled.
Relationship between Regions and Sites & Departments
Adding the possibility of relationship between Regions and Sites & Departments. This is an attractive feature for capacity management. With this capability, IT managers will understand that: How many sites are there in Regions? And how many departments
Add Date and Technician to AD Fields?
How do I add the date to the Description and/or Notes field in AD when using a User Modification Template? I've tried %datetime% and %date% and it didn't seem to work. Also does the %technician% field works in Notes? It didn't seem to when using the User
Report on Windows Task scheduler
Is there a way to get create a report on Windows Task Scheduler, need a report of all tasks created in Windows Task Scheduler, and the service Account that is being used to run the scheduled tasks
[SDF-46395] Auto Assign based on First Response
Hello, I see a couple of old threads on this dating back years. Each time the response is that it's being worked on, and to look at the road map. I have never seen this mentioned on the road map and each time there's a new patch available this is literally
Google analytics
Hi, I was wondering if there was any integration with Google analytics on the support that customers see or anything similar to this? Thanks
QR Scan to open ticket
There's ticketing product that implements QR code scanning to open up tickets. Would be slick if servicedesk was able to do that, where users can scan a specific QR code that opens directly to a specific instance "HR, IT, Marketing, etc." , then fills
API - Modify "tags" attribute
Is there a way to PUT new tags onto a request? The documentation doesn't mention anything about tags as an attribute. We were able to succesfully GET requests with a specific tag by using tags.name in search_fields, but we haven't been able to figure
Upgrade from 14200 to Latest fails
Postgres unable to start Looks like the postgres upgrade is failing on updating to the latest version.
Patches/Updates Via Self Service Portal
Hi, Is it possible to have Windows and third party updates/patches appear in the Self Service Portal? We have some devices that are excluded from our normal patching routine due to them being in use 24/7. The device owners are supposed to manually patch
Link Multiple Changes to a Problem or Project
Often times, especially with a Project, we have the need to link multiple changes to the project. Or sometimes it can take multiple changes to resolve a problem. In either case, you can only attach one change. It would be nice to have the ability to attach multiple changes to either a problem or a project.
[ITOM online workshop Germany] Learn how to monitor your network devices, servers and apps effectively
In today's rapidly evolving digital landscape, the optimization of IT operations has become a critical priority for businesses striving to stay ahead in the competitive market. With the ever-increasing complexities of IT infrastructure, the need for efficient
Technician report
I'm running SD+ woth postgre I'm attempting to setup some reports on a dashboard showing inflow/outflow of requests and I'd like to show: # of tickets in the individual technician's queue # of tickets the individual technician has been assigned/picked
How can I obtain a report of all my 90k users and weed out duplicates / old records?
I've just taken over a Service Desk using the ME product, something I have limited knowledge of. We have a database of approximately 90,000 users, which is far more than the number of clients we support, I would say around double. I am looking for a way
EndPoint Central Vulnerabilities
We have EndPoint Central version 11.2.2325.13. Endpoint Central is reporting itself as being vulnerable to the multiple CVE's (please see attached screenshot). Does ManageEngine plan on upgrading to the latest version of TomCat to resolve these vuln
Automatic User creation
Is there a way we set the automatic user creation to check for EmployeeID before creating a user to avoid duplicates, as we can do with the UPN and Email in the Creation Template?
SharePoint Manager Plus build 4405 released!
Hello Everybody! We're glad to announce the release of SharePoint Manager Plus' latest build–4405. New Features: SharePoint Delegation: You can now granularly delegate farm and site collections management, reporting, auditing, monitoring, and backup capabilities
ADSelfService Plus automatic task or request
Hi, I would like to trigger a task or request automatically when something is changed in Self Service. But I can't find any setting for that. Can someone tell me where I can find this setting? Thanks Patrick
Disable installing unapproved apps but keeping system apps.
Hello, I am setting up a new profile for my company's Samsung devices, we want to control that nobody installs unapproved apps, only the ones we have distributed from the IT department, so we have created a profile with several Android restrictions. But
Modifying multiple templates
Hello, I am looking for a way to modify multiple templates to add Office 365 functionality. I do not want to have to do this individually - too many templates! Thank you very much!
Query Report - Adding Last Login User and Last Login Time to Existing Query Report
We have a Query Report setup to return the computers that do not have a certain software installed. We would like to add the last login user and last login time for the results to make sure the computers are still active and who is using the computer.
Asset location: can field be "list" instead of "free text"?
We are evaluating SD+ as our helpdesk system. We have a strong policy on correctly manage item's position inside the company and it looks like in SD+ the location field used in the asset/workstation form is a free text field, which means that we cannot guarantee the authorized location standard is used when moving IT object inside the company (every room/location has a specific code). I kown SD+ can used additional fields and that one one them could be used to contain that specific information, but
Add comment when assign request to Technician
Hello.pls, add ability write comment to request when assign request to Technician
Servicedesk v10 - Status change comment
Hello to all, after upgrade to Servicedesk v10 we can't see our "Status change comments" history if we not schedule a request change status (Reason field). Is there any way to see this comments without schedule a change status? Thanks in advance
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