Agent based monitoring | ManageEngine OpManager
Method for Notifying Technician When Timer Starts / Status Changes
I have recently been making more frequent use of the Onhold status and similar statuses which will stop the timer. I have found that if I schedule the status to change back to Open at a later date and time it can be quite easy to miss that it has become
Download old version of ServiceDesk Plus
Hi, I do a restore of data from a DB made with ServiceDesk 8022. From your site I can only download the build 8026 and when I go to restore data gives me an error. it is possible to downgrade? help me. Giandox.
Page script doesn't run
Hi, I have a couple of page scripts in our environment that doesn't execute unless I refresh the page. It's a bit annoying and not very user friendly. Is there a way to make them execute without refreshing the page?
Applying credentials for Network Configuration Manager
Reply Request Template - First Name
Is it possible to add a variable so that a reply email to a request uses the requestor's first name only instead of their full name ($RequestorName). Would appreciate this as it would make the email appear more friendly.
[Shield seminar] Secure Your Spot: Shield 2024 IAM and Cybersecurity Seminar
Hello! We are elated to invite you to our biggest event of the year, Shield: An IAM and Cybersecurity seminar, an ideal event to explore various nuances of the industry. Register now Venue: • April 16th: Los Angeles • April 18th: San Francisco • April
[Shield seminar] Secure Your Spot: Shield 2024 IAM and Cybersecurity Seminar
Hello! We are elated to invite you to our biggest event of the year, Shield: An IAM and Cybersecurity seminar, an ideal event to explore various nuances of the industry. Register now Venue: • April 25th: Toronto Drop by at your nearest venue and get a
[Shield seminar] Secure Your Spot: Shield 2024 IAM and Cybersecurity Seminar
Hello! We are elated to invite you to our biggest event of the year, Shield: An IAM and Cybersecurity seminar, an ideal event to explore various nuances of the industry. Register now Venue: • May 14th: Melbourne • May 16th: Sydney Drop by at your nearest
[Shield seminar] Secure Your Spot: Shield 2024 IAM and Cybersecurity Seminar
Hello! We are elated to invite you to our biggest event of the year, Shield: An IAM and Cybersecurity seminar, an ideal event to explore various nuances of the industry. Register now Venue: • May 14th: Melbourne • May 16th: Sydney Drop by at your nearest
ManageEngine User Conference: Turkey 2024
Dear Customers, We at MangeEngine are thrilled to invite you to our upcoming User Conference happening on May 21st and 22nd in Istanbul, Turkey. This two-day event is packed with leadership forums, product technical workshops, one-on-one networking meetings,
ManageEngine User Conference: Sweden 2024
Dear Customers, We at MangeEngine are thrilled to invite you to our upcoming User Conference happening on April 9th and 10th in Stockholm, Sweden. This two-day event is packed with leadership forums, product technical workshops, one-on-one networking
Planned DR drill UK on 15th March 2024 and 22nd March 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for ZOHO UK(United kingdom) Service on 15th March 2024 and 22nd March 2024 to ensure our DR Readiness in UK Deployment. This will help us support our expanding server far
Planned DR drill CA on 15th March 2024 and 22nd March 2024
Dear Customers, We have planned to conduct our yearly Disaster Recovery(DR) Drill for ZOHO CA(Canada) Service on 15th March 2024 and 22nd March 2024 to ensure our DR Readiness CA Deployment. This will help us support our expanding server far more efficiently.
Mandate task before request is closed.
Hello, I am looking for a way to make tasks mandatory before the request is closed. Our technicians are closing request without marking off the tasks as complete.
Change Approval Notification
Hello all, The default approval reminder email is this: Dear $ApproverName, You have pending approvals which require immediate attention. Click on the link below to take necessary actions. $ApprovalLink Does anybody know what I would need to add to this
[DDI Central: Industry Spotlight Series] How DDI(DNS, DHCP, & IPAM) solutions help campus networks
Here's the latest blog from DDI (DNS-DHCP-IPAM) Central's Industry Spotlight series that explores the indispensable role of DDI solutions in bolstering the cybersecurity and efficiency of campus networks. It delves into how DNS, DHCP, and IP address management
Email Templates - Hide Variable when not used
I have created a custom announcement template and if I do not set an End Date (the To date and time) it will show the variable name in the email instead of just leaving it blank. Below is an example. In my example, I did not set the To date in the announcement
ServiceDesk Plus Log in Error due to Timezone
Hi, Some users of our servicedesk are encountering problems while logging into the system. Issue identified is timezone conflict, upon checking the timezone on the device it's the same as the one on the system, even changing it does nothing. As you can
Password is not synchronized
Hello, I'm trying to add a local Password Manager Pro account. Instead of a password, she writes her login. After checking the password, the audit says “Password is not synchronized.” How can this problem be solved?
How to check the CISA published weekly list of vulnerabilities against my Endpoint Central list of CVE's that need patched?
I want to feed to my Endpoint Central on-premises server, a list of CVEs from CISA (example here: Vulnerability Summary for the Week of March 4, 2024 | CISA (this table would have to be parsed out of the html page). The goal is to find out what actual
Mozilla fixes a critical and several high severity vulnerabilities in Firefox 124
Hello everyone, Mozilla has released fixes for a critical and several high-severity vulnerabilities in Firefox 124. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2024-2615 Memory safety bugs fixed in Firefox
Mozilla fixes a critical and several high severity vulnerabilities in Firefox 124
Hello everyone, Mozilla has released fixes for a critical and several high-severity vulnerabilities in Firefox 124. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2024-2615 Memory safety bugs fixed in Firefox
Mozilla fixes a critical and several high severity vulnerabilities in Firefox 124
Hello everyone, Mozilla has released fixes for a critical and several high-severity vulnerabilities in Firefox 124. The details of the vulnerabilities fixed can be found below: CVE ID Description Severity CVE-2024-2615 Memory safety bugs fixed in Firefox
[White paper] How is IPAM helping simplify modern networking needs?
Ever feel like you're constantly playing catch-up with your network? AI, IoT, digital transformation, and hybrid networking are causing a huge influx of data, applications, and devices into your network, and now more than ever. This can make your network
ServiceDesk Plus Sites Report
Is there a query or report to list all of our sites with details on them?
[White paper] How is IPAM helping simplify modern networking needs?
Ever feel like you're constantly playing catch-up with your network? AI, IoT, digital transformation, and hybrid networking are causing a huge influx of data, applications, and devices into your network, and now more than ever. This can make your network
[White paper] How is IPAM helping simplify modern networking needs?
Ever feel like you're constantly playing catch-up with your network? AI, IoT, digital transformation, and hybrid networking are causing a huge influx of data, applications, and devices into your network, and now more than ever. This can make your network
After upgrading from 14700 to 14720, the Service Desk does not work.
Good afternoon! After upgrading from 14700 to 14720, the Service Desk does not work. run.bat works without errors
Duplicate requests
Has anyone come up with a way to proactively identify potential duplicate tickets? It would be nice if the technician viewing the ticket could receive some kind of warning that the ticket is potentially a duplicate for another, open ticket, but in the
Request for SQL Query Report where the Status is "Onhold" for more than 3 Days and Approval Status is Not "Pending for Approval"
Dear All, Can I have a SQL Query report which will demonstrate the request which is "onhold" for more than 3 Days and is Not "Pending for Approval" with the required below columns: a) Request ID b) Requester c) Created Time d) Subject e) Group f) Technician
Requester Portal
Hello, Is there a way to filter which elements appear on the Requester Portal based on the login of the Requester? We have multiple User Groups and it would be useful to configure the Portal so when a Requester from Group A views the Portal they will
Auto. Close the Resolve Task after 2 Days
Dear All, Is it possible to Auto. Close the Resolved/Canceled Tasks after 2 Business Working Days? Similar to the concept of Request Closure Rules. Regards, Wajahath Farooq
How to start Central and Probe server on one instance (Ubuntu)
Good day, Kindly advise. I have Central and Probe servers installed on one server - Ubuntu. How I can start both separately as service? https://www.manageengine.com/network-monitoring/help/starting-opmanager.html
SDP Admin account restore in UAT?
Dear SDP, We have created a UAT environment, by mistake the admin has deleted the admin account. Is there a command that we can run to regenerate the generic Account with generic pwd? DB: Postgre App version: 14200
Auto Restart
Hi, I am wondering if there is a feature or way we can easily schedule pop up messages to users via Endpoint Central requesting they restart and maybe even have a restart button. Also adding to this a deadline and forced restart after a certain amount
AD users Onboarded are unable to login to PAM
Hi, I onboard Active directory users with credentials but those users are unable to login into PAm360. is there a configuration or permission needed. I will be happy if you can explain it I have also enable Active directory authentication in the product
The computer determines uniqueness and can recognize it even after reinstallation?
I am not sure what criteria are used to determine the uniqueness of a computer at Endpoint Central a. If device uniqueness is confirmed by computer name Changing the computer name or reinstalling the system and renaming it, is this a new computer? b.
Auto Assign Due Dates
Hello, Is there a way to automatically assign due dates to incidents or service requests when they are created depending on a template? Thank you!
SD Cloud Down?
Is SD Cloud down? Pages not loading and unable to access tickets for the last 30 minutes and still ongoing.
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