Morning Slowness
Anyone else seeing absurd levels of slowness in the morning? We've seen it off and on for a few weeks, but this morning it was so bad the site was completely inaccessible for 15 minutes. It is up now, but moving painfully slow. It takes several minutes
Spot edits on Change Requests
Hello all, Does anybody know of a way to disable spot edits on the Change Request details screen similar to how we are able to disable spot edits on the Request details screen? We want to enforce the use of the edit button to enter "edit mode" before
Any issue with SDP CLoud. Unable to access
Hi Team We are getting below error
Endpoint Central Workshop - Singapore 2024
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[Tips & Tricks] Share requests to make your helpdesk process simpler and help your technicians be more efficient
Hello folks, HelpDesk technicians involve handling different kind of issues everyday. Most of the times, a request needs to be handled by different groups. For example, when a user reports a laptop issue, it could be an issue with hardware or software and so on. Unarguably, this request has to be worked on a collaborative effort and this can be very beneficial for technicians and for users as well. As the title suggests, ServiceDesk Plus has a feature that allows technicians to share requests with
automatically adding tasks
Hi Is there a way to automatically add a task to any request that comes from a particular email address? Kind regards H
How to Increase the Count of Additional Fields from 50 to 150 on specific Service Category?
Dear All, We have created a Service Category and it has several Templates and with many fields. Now, we have observed that we cannot add more than 90 fields on Common to both Incident/Service Request and 50 Field (Max.) on specific Service Category. Please
Query report question
Hi, Is it possible to list all requests that has been assigned to a specific support group during its life cycle? The support group are often assigned requests from other support groups and dispatch requests to other groups.
SDP Enterprise - Automation: How to get notified when a ticket has been open for more than 2 weeks
Is there a way to get notified when a ticket has been open for more than 2 weeks if so how do you do it I can't seem to find it. I've been looking a custom workflows and triggers but I can't seem to get it working.
Assign task to another instance
Our organization has some work orders, for example new hire onboarding, that require tasks to be completed by multiple departments existing in different ServiceDesk Plus cloud instances. For example, for a new hire, IT will set up workstation and network
I c'ant change alerms that are misconfigured
I want to change the configuration of these alarms but I can't find where to do it, can you please help me?
Report/Audit on Policy or Configuration Changes to AD Self Service Plus
Hello! I am in need of a way to audit which admin makes changes to various features with the app. For example - when an admin adds prohibited words to our password policy. Is there a way to obtain this information?
Ability to disable inactive users automatically?
Was searching through the forum and found a post that was four years old with a similar question - "Can a scheduled report be used to search for inactive users that have not contacted domain for 30 days and then automatically disable such accounts without Administrator intervention?" The four year old post had a response from Manage Engine that this would be included in a future release. We are at Version 5.2.0, Build 5230. Is it possible with our version? If so, how? Thank you, Bill
[DDI Central How-To Series] Navigating DNS using forward and reverse DNS lookup zones
Here's the latest blog from DDI (DNS-DHCP-IPAM) Central's How-To Series that delves into the crucial aspects of DNS operations and their significance in the smooth functioning of networks both private and public. Video Read the full article here: Forward
Skip to/fast forward to a position in an audit video
Hi, In PMP we have engineers that require RDP sessions open on resources for hours at a time. Auditing these is very hard if we have to sit through the whole recorded session. Is there a way to skip to/fast forward to a position in an audit video when playing back a recorded RDP session? Cheers, Richard.
Changes to Technician Notifications After March 14th Release
Hello, Technicians have been reporting that since the 14th when someone replies to the conversation in the ticket that is not specifically the requester they are no longer receiving "request is appended with requester reply" system notifications. For
MDM - Mobile Data Usage Management
Good morning, I have associated a Telecom Expense Mgmt policy to all my Android devices so we can get some reports on mobile data usage, after associating the profile correctly and scanning all my Android devices a couple of times, the data usage shows
Report in SDP 8.0.0 does not support Arabic language
Hi all , I face small trick when i was export a report to pdf file the Arabic words don't appear , but in excel it's working fine . I need pdf file , what i should doing ?!
Report Paasword
I set attachment file password but when I export a report, the password doesn't work!
Survey - ability to submit anonymous survey
Are there plans to enable anonymous surveys within SD+? Use case: sending out periodic surveys to users to gather generalized service data. This type of survey is not related to a specific request and is intended to gauge quality and solicit feedbac
Adding notes to report
Hi I would like to add a column for notes to the below report. Running postgres sql. Thank you! SELECT "wo"."WORKORDERID" AS "Request ID", "pd"."PRIORITYNAME" AS "Priority", "lvd"."LEVELNAME" AS "Level", "aau"."FIRST_NAME" AS "Requester", "ti"."FIRST_NAME"
Notify Items Receiver (technician) to receive remaining items from the Vendor every 1 Week?
Dear All, While Raising the PO we've mentioned the quantity to be received by the Vendor as 50 (for example), but the Vendor have partially shipped the items as 40 only (remaining 10). Now, how can we send the notifications every 1 Week (as a Remainder)
How to notify users by email when suspending a work order and inform them of the "status change comment" in the email
Hello The version of SDP is V14720. I hope to notify requester of relevant work order information by email when a technician suspends a work order, and be able to inform users of the content filled in by the technician in the status change comment when
Is it possible to get rid of the pulsating blue support button from the bottom right of the endpoint central ui?
As stated, it is very annoying and gets in the way of the next page selection on the bottom right of the page. Don't know why this needs to be there continuously on every page. If I need to reach support I will hit the options at the top..
[Survey] Help us improve the CMDB integration feature in OpManager with a quick survey!
OpManager offers default CMDB integrations with top ITSM solutions like ServiceDesk Plus, ServiceNow, and Jira Service Management. With custom APIs and Webhooks, you can also create customized integrations with ITSM solutions of your choice. We're always
[Free webinar] How do you measure the business benefits of IT initiatives?
Hi there, Struggling to quantify IT’s contribution to productivity? Transform your IT from a sideline function to a strategic powerhouse. Join the session and discover strategies on substantiating IT's value as a key contributor to organizational efficiency:
[Free webinar] How do you measure the business benefits of IT initiatives?
Hi there, Struggling to quantify IT’s contribution to productivity? Transform your IT from a sideline function to a strategic powerhouse. Join the session and discover strategies on substantiating IT's value as a key contributor to organizational efficiency:
[Free webinar] How do you measure the business benefits of IT initiatives?
Hi there, Struggling to quantify IT’s contribution to productivity? Transform your IT from a sideline function to a strategic powerhouse. Join the session and discover strategies on substantiating IT's value as a key contributor to organizational efficiency:
View Password field!
In many cases, IT technicians send usernames and passwords of some software services in response to user tickets. These details are communicated to the users both in the service desk and in the email, and the passwords can be seen in plain text in the
one question!!
Why is this not something new and not updated? Product Roadmap (servicedeskplus.com) And nothing has changed here since last summer All the new features and improvements to unpack this summer | ManageEngine ServiceDesk Plus
Public survey widget in self-service portal
Public survey widget in user self-service portal can be great. like this image
Preventing videos & PDF download!
Upload Video added to Solutions, But all users can save it on their computers. How can we restrict download video? When does the problem occur? Suppose you made a solution with a two-month expiration time. The solution expires, but the user can use the
Forgotten Password - Device Reset - Now asking for Google Mail
Good morning, We have a device, where the user has entered his password incorrectly 3 times and the device performed a factory reset. Now the device is asking us to verify the Google account that was previously synced on this device. This device was setup
I can't Migrate MSQL To PSQL
Hello while I want to transfer database from mysql to postgre it gives me the error that database is not empty and use a new database and how can i create a new database for postgre with use migrateDB.bat script command use? Thanks.
ADSelf Service Plus
Hi, I used ADSelf Service Plus freeware edition to test. It is working fine but we have users who have multiple email addresses to send email for password expiry using Google SMTP relay server (hosted in-house). I added the user primary email address
Task Notifications
Hello all, Trying to understand how the following task notification works: How is the time spent value determined? Is the owner referring to the task owner? If so, what is the purpose of the task owner notifying themselves when they determine time spent
How do I retrieve a draft in SD Plus
My SD Plus session crashed / hung on me and a 12-line long or so draft disappeared. When this happens, I have to log off SD Plus, clear the browser cache, close and then re-open the browser (in this case IE 9). This has happened a few times in the last few months. Short drafts are simple enough to recreate but longer drafts are more painful, especially trying to re-write it accurately. My questions: 1) is there a way to retrieve a draft when the above scenario happens? 2) if yes how do I proceed?
Question of asset acknowledgement
Our computers attached some components. Like Monitor, Docking Station, Headset etc.. Is this function can send the computer acknowlege with these components? if my computer with monitor, docking station, headset.. I will receive four emails. Currently,
[Free webinar] How do you measure the business benefits of IT initiatives?
Hi there, Struggling to quantify IT’s contribution to productivity? Take your IT from a sideline function to a strategic powerhouse. Join the session and discover how to shift perspectives, turning IT into a key contributor to organizational efficiency.
Resources in More Than One Resource Group
Hello is there a report, or a way to create a report, that shows resources and all the resource groups that they are part of? We are basically looking for resources shared with multiple groups.
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