Servicedesk plus cloud merges ticket even if the ticketnumber is not mentioned in the subject or body.
We have an HR colleague that sends us tickets for accounts & laptops on a regular basis. on october 16th she sent us an email with subject "Laptop + account voor Wxxx Oxxxxxxxxx" Yet that email was added in old ticket ##54148## "laptop + account voor
Unable to Deploy Beta version of app from Google play store
Hi Team, We are trying to deploy below app for testing purposes using MDM. We are unable to sync it with MDM app repository as it is in beta version. Is there way to deploy this app? Currently there is ticket open with ManageEngine for same. https:/
Query to get Logged in info of user based on custom date and time
Version : 11027 DB : PGSQL OUTPUT : Query : SELECT AaaUser.FIRST_NAME "Technician", MAX(AaaLogin.NAME) "LoginName", MAX(AaaContactInfo.EMAILID) "Email", MAX(AaaAccSession.USER_HOST) "IP Address", longtodate(MAX(AaaAccSession.OPENTIME)) "Last Logged In
Trigger "Reply Received" not selectable anymore
Hello, I just wanted to create a new business rule with the "reply received" trigger, but the trigger does not exist anymore. Has the trigger been removed?
How to Hide and Show "Section Type"
Please refer to the attached image. Is it possible to display only the section name "Internet Services" and hide the section name "Request Details"? Additionally, when the user selects a value from the "Network Services" dropdown list within the "Internet
Query to get Status info with technician,group and timespent.
Version : 14001 DB : MSSQL OUTPUT : Query : select woa.workorderid "RequestID", wo.title "Subject", pd.priorityname "Priority", aauOwn.FIRST_NAME AS "Technician", qd.queuename AS "Group", sd1.statusname "From status", sd2.statusname "To status", longtodate(wsi.ENDTIME)
Query to get project and task along with comments
Version : 14001 DB : PGSQL OUTPUT : Query : SELECT ad.org_name AS "Account Name", pd.projectid AS "Project ID", pd.title AS "Title", LONGTODATE(pd.createdtime) AS "Project Date", pd.projectcode AS "Project Code", aa.first_name AS "Technician", taskdet.title
Request: 2FA Codes
There is currently no way to add 2FA codes to passwords. It would be nice to have the ability to see current 2FA codes for an account.
Bitlocker Deployment
I created a BitLocker policy and deployed to a test group of machines. My main question is if the policy deployment turns on BitLocker automatically and encrypts the drive? I couldn't find a clear answer online and I have been waiting for my test device
Managing Server 2012 ESU Updates
If we have our remaining Windows Server 2012 in Azure Arc for ESU support, can we still use EPC to manage and deploy the ESU updates moving forward? Or do they need applied some other way?
IP in API is Read-Only, why?
I can add an asset with all parameters via API, but when I add IP parameters to it this error appears: { "response_status": { "status_code": 4000, "messages": [ { "status_code": 4014, "field":
Build 14500 Changes - Approval "To Be Sent"
After upgrading to build 14500 I have encountered an unexpected change in behavior. When submitting a change to a CAB for approval, I am seeing that one member of the CAB has "Approval Pending" status, while the others have "To Be Sent". In the past they
Unable to reach the SCEP server
Hello! During testing, there was a problem connecting to the server NDES SCEP. Gives an error message "Unable to reach the SCEP server. Make sure that the device can reach the SCEP server and the SCEP URL is in HTTPS format." The server is reachable through
Adding conversations via the API
Hi, just wanted to see if and how a conversation can be added via the API. There is a method to add a reply (notification) but that comes from the tech. If this can't be done via the API is there another method that anyone has fond to work? Thanks
Endpoint Central shortcut configurations - Entered value cannot be a URL
Hi All I have been using the Shortcuts configuration to force URLs to open in a specific browser for ages by targeting the browser executable and specifying the URL in the Arguments box. Doing it this way also means I can force some urls into Kiosk mode
Parse inbound email to set a Request field
Is it possible to search the body of an email and based on a result, update a request field? Use case: The security team has a security alert sent to SD+ from a vendor. This creates a ticket and assigns it to the group. The ticket contains the alert from
Product Suggestion for Updates self service portal
Hello! I would like to give some feedback on the new Self Service portal for self managed updates: 1. It would be nice if there was a way to default the self service portal to the updates tab instead of the Apps tab. 2. Like other patch management configurations,
Patch ID 110651 / Bulletin MSWU-3562 Failing on Most Machines
2023-07 Update for .NET Framework 3.5 for Windows 10 Version 1607 for x64 (KB5028913) I have the above mentioned patch detected as missing on 102 of our machines on the domain. Pushing the patch has failed on 98 of them. Attempts to install this patch
M365 Manager Plus build 4542 is out now!
Hello everybody! We are glad to announce the release of M365 Manager Plus' latest build–4542. Issue fixes: An issue where the product randomly restarts while collecting Exchange Online data has been fixed. An issue where the product could not be updated
M365 Security Plus build 4542 is out now!
Hello everybody! We are glad to announce the release of M365 Security Plus' latest build–4542. Issue fixes: An issue where the product randomly restarts while collecting Exchange Online data has been fixed. An issue where the product could not be updated
show the searchmask at every time
we use often the search an like to see the searchmask at every time
how can I uninstall the MDM app
Hi, I've enrolled some devices in my test env but now I need to enroll them to another prod env. I've un-enrolled a device in the test env, but on the device, the MDM app is still running and cann't be stopped or uninstalled. What can I do to solve the
Query to get Request Count on hourly bases
Version : 14300 DB : MSSQL OUTPUT: Query : select case when (DATEPART(hh,dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01 00:00:00'))>0 AND DATEPART(hh,dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (wo.CREATEDTIME/1000),'1970-01-01
ESXi - Disable alerts or monitoring of HBA
Hi Have added an ESXi as a device, monitoring by SNMP and ESXi credentials (RO). Since the Host itself is overspec´ed some adapters are not used - This goes for some of the NICs and some of the HBAs - But other NICs and HBAs are in use. For those not
Anyone else's Patch Deployments Getting Stuck?
Anyone else having issues with Patch Deployments getting stuck at "Draft - Download In Progress"? Our endpoint central server started this horrifically annoying "feature" a couple months ago and support has been at best less than stellar, at worst completely
How to Add Radio Button Script Code in Description Field for Requester to Select
I would like to implement a script code that adds a radio button (or check box selection) with "Yes" or "No" options to the description field. This radio button should allow the user to select only one value. Please note that I do not want to add an additional
customized teamviewer autoupdate
we use a customized teamviewer an like to get autoupdates with the following config: - customized setup - german language
[Free webinar] How to make the help desk your first line of cyberdefense
Hi folks, We're happy to bring you our latest webinar on making the help desk your first line of cyberdefense. Date and time: October 30, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Cybersecurity is no longer restricted to security teams.
[Free webinar] How to make the help desk your first line of cyberdefense
Hi folks, We're happy to bring you our latest webinar on making the help desk your first line of cyberdefense. Date and time: October 30, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Cybersecurity is no longer restricted to security teams.
[Free webinar] How to make the help desk your first line of cyberdefense
Hi folks, We're happy to bring you our latest webinar on making the help desk your first line of cyberdefense. Date and time: October 30, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Cybersecurity is no longer restricted to security teams.
preview as thumbnail for attachments
we would like to see a thumbnail for all attachments, like it is in jira
Password reset
I forgot the password for my username (admin). Could you please tell me how to reset the password?
Users Created in Exchange with Incorrect Primary Email - Hybrid Environment
We are running a hybrid environment with on-prem AD and Online Exchange. When we create a new user in ADManager Plus, the user is created with an incorrect primary email. When the user is created outside ADMplus the email is correct. Support has said,
Modify columns when reset a user password
Hi eveyone, I wanna know if its possible to modify columns when I reset a user password I'd like to add a column that let me know when the pass will expire, is this possible? this exists? Thanks, regards!
Local administrator account
IN Out Server desk portal we have deleted local administrator account and not LDAP configured in Servicedesk is no longer working so need to login and change LDAP configuration need help how we can login now with local account is there any back door
License Report for Specific OU
I need to determine the number of E1 and E3 licenses assigned to users in a specific OU. Is it possible to run a license report for users in a specific OU?
Manage Engine | use german keyboard-layout directly in pxe-boot | [## 3640417 ##] PXE deployment UI error
wie like to use directly the german-keyboard layout in pxe-boot
Daily task
Hi There, Is there a way to schedule a daily and monthly task so techs can complete on a daily basis?
white page endpointcentral
I have installed and configured the Endpoint Central and Secure Gateway on both servers. Endpoint central is available on the internal network, but it shows a white page on the Internet! it's - build 11.2.2335.03 You have asked this question. Share :
Unable to get all solutions through /api/v3/solutions
When I query the v3 solutions api I am unable to retrieve all the solutions defined in my manage engine instance. I did set the body for the post request i.e set input_data {"list_info": {"row_count": 50, "start_index": 1, "get_total_count": true }} I
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