force patch cleanup
Hello, is it possible to force patch cleanup. I have changed some configurations to free up space (previously I downloaded updates for Linux, Windows and Mac, now only for Windows) and I need to force the cleaning and thus recover the space for the patches
Upcoming enhancements in setup like Underscore URL Enhancement, List view Data Export, Notification, Requester Portal Search Customization, Release Management, and Request.
Dear Users, We are elated to announce the upcoming enhancements in setup like Underscore URL Enhancement, List view Data Export, Notification, Requester Portal Search Customization, Release Management, Request .Below is a brief run-through of the same.
Change Request Status on Recieving an email
Hi, We have enable the automated process in SD+ that informs the user that the request will be closed if they dont reply. What I am now finding is that we dont always see the nofications from SD+ that the requester has replied to the request. Can anyone
Auto edit-categorize incident
Hello everyone!! Just asking If there Is a way to configure the plattform to auto edit the incidents by a condition, EXP: If the word "internet" is In the topic of the incident, the service desk edit by itself the atributes according to what we have previously
Masterclass 2024: Episode 2—Setting up a powerful request fulfilment engine with ServiceDesk Plus [Mar. 28]
Hi there, We are excited to invite you and your team to the second episode of this year's ServiceDesk Plus Masterclass series. In the second episode of Masterclass 2024, we will discuss the step-by-step procedure to design, implement, and manage a powerful
Adding new field to Assets
Our purchase orders reside in another application and are handled by a different department. We would like to add a new field to all Assets called "PO number", that way we can reference which PO an asset is assigned to. We would also need to be able to
Request page UI for requestors
Hi ALL. I setup new cloud instance i have some UI confuse (( I create some SR template. In Technician View page I added and sorting all my (as technician) must have fields. (1st screen) In Requester View page I added and sorting all must have fields (for
Notification Rules - Editor
Hello all, Under Setup > Automation > Notification Rules there are 4 notification rules that reference an "editor" but I do not see where this editor value is stored. I don't see a way to assign an editor on requests. I don't see a way to distinguish
How can I duplicate Milestones in Projects?
How can I duplicate Milestones? If this is not possible, is this feature in your roadmap? If so, when is the ETA? PS: Not on cloud yet
Single view of assigned tickets and tasks for technicians
Add single list where technicians can get a view of all tasks and incidents/requests assigned to them. Ideally, I’d like a list of all incidents/requests assigned to the logged in technician, and any tasks assigned to the them and associated to a ticket assigned to the technician would be displayed as a sub-record of the incident/request. Tasks which are assigned to the technician but the parent ticket is assigned to another technician should be displayed as well, but should clearly indicate who
Masterclass 2024: Episode 2—Setting up a powerful request fulfilment engine with ServiceDesk Plus Cloud [Mar. 27]
Hi there, We are excited to invite you and your team to the second episode of this year's ServiceDesk Plus Masterclass series. In the second episode of Masterclass 2024, we will discuss the step-by-step procedure to design, implement, and manage a powerful
SDP Service Catalog - Workflow
Hi all, I am testing the Service Catalog feature right now and came to an issue or question on the workflow. In my company the process usually starts in the HR dept. So they should start with the service request for new hire and fill in only few information
Get Asset information via API
Hi, We are using SDPlus as our single source of truth when it comes to assets. We have long term plans on using the CMDB. Due to other applications that we have in the business we need to update AD with the correct user. So it is possible to export the
Get asset from asset name by API
Hello, is there a way to get a specific asset by its name from API? I already use the API for some ticket tasks and now i also want to get information about assets. I can use server:8085/api/v3/assets/ to get a result. But i want a specivic asset named
[Free e-book] 5 inefficient asset management practices that are costing you
Hi there, Are asset inefficiencies silently draining your IT budget? Uncover hidden asset inefficiencies, optimize procurement practices, and derive maximum value from every IT investment using powerful analytics. Our latest e-book provides data-driven
[Free e-book] 5 inefficient asset management practices that are costing you
Hi there, Are asset inefficiencies silently draining your IT budget? Uncover hidden asset inefficiencies, optimize procurement practices, and derive maximum value from every IT investment using powerful analytics. Our latest e-book provides data-driven
[Free e-book] 5 inefficient asset management practices that are costing you
Hi there, Are asset inefficiencies silently draining your IT budget? Uncover hidden asset inefficiencies, optimize procurement practices, and derive maximum value from every IT investment using powerful analytics. Our latest e-book provides data-driven
Secure Ways to Perform Gmail to Microsoft 365 Migration
Many businesses utilize the Microsft 365 workspace in their operation. It helps them to increase their business productivity. Therefore, many Gmail users want an effective solution to work with both email clients. In this respect, I have explored an informative
Enable Two-Factor Authentication for Admin Configurations
We got an issue when we Enable Two-Factor Authentication for Admin configurations only but normal user also require verification code to log in to the application. ServiceDesk Plus: 14.7 Build 14710
Report notification
Why would the deletion of a private report generate an email notification to all technicians?
Just-in-Time user provisioning for applications now supported by ADSelfService Plus
Hello Everyone, We are glad to announce the release of ADSelfService Plus' latest build, 6405. Feature Just-in-Time user provisioning for applications: ADSelfService Plus now supports Just-in-Time user provisioning for Assetsonar, Monday.com, Peakon,
Check out what's new in Identity360!
Hey there! The following issues have been resolved in the recent update of Identity360. Issues fixed: The delay in creating users in Azure AD has been resolved. An issue with displaying the correct error messages for failed user creation has been fixed.
Language Check SQL Management Studio - Requirement Rules
Hello, why is there a language Check as a requirement rule in the package of the sql management studio. We have newly the problem that User can't install it because our Operating System a default installed in German. Is there a solution or for what is
Notify Specific Technicians if the Count of Specific Product Type is Less through Asset Replenishment?
Dear All, We're configuring the Asset Replenishment and we would like to notify specific Technicians for specific Product Type's only. Please let us know how can we configure the notifications to specific technicians. Regards, Wajahath Farooq
Where are the auto assign rules stored in the database?
Running MSSQL and current installed version of SDP is 11.26 (we are working on upgrading to current).
When user send service catalog , I would like send the auto replay by eMail to requester
e Mail contents should be Ticket number , contents of request
How can I change the Organization Admin?
I've setup ServiceDesk Plus Cloud for our team. Because I did the initial setup I'm also the Organization Admin. How can I change this and assign this role to another user?
Unknown Error. Code : -2146498299
Hi team, I have been receiving this error code "Unknown Error. Code : -2146498299" after the Windows cumulative update (patch id - 38194) got failed in deployment. Need help on resolving this?
Software report with WHERE condition
Hi, i have a sql to show software on my computers, but i need to show only specific soft (for example Office 2019%) or show all software on computers who has specified name (for example zdiz%). Below my sql question. Please help me with WHERE condition
Export values from ManageEngine SDP SQL database custom request fields
Guys, anyone know how to export values from "Additional Field - Incident" from SQL DB? Thanks in advance.
Two Factor Authentication - QR Code Not Appearing
I have recently installed 14700 in our test environment, and wanted to check out the Two-Factor Authentication for admin configurations. We do not typically use Two-Factor Authentication for login, as we use SAML authentication. But I thought TFA for
Patch Tuesday updates - March 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2024-03 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB5035920) (ESU) 2024-03 Security Monthly Quality Rollup for Windows
Patch Tuesday updates - March 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2024-03 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB5035920) (ESU) 2024-03 Security Monthly Quality Rollup for Windows
Patch Tuesday updates - March 2024
Good day, everyone! Here's a list of the updates released in this month's Patch Tuesday, New Security Bulletins : 2024-03 Security Monthly Quality Rollup for Windows Server 2008 Systems (KB5035920) (ESU) 2024-03 Security Monthly Quality Rollup for Windows
SQl-qurey-Asset
I have defined a few Asset in the printer category and Requests and problem are defined on these assets. I want to write a Qurey on assets table that categorizes assets by problem.(Like the attached picture) for example : select Asset FROM Resources WHERE
Report for last login date of a technician
Hi, Im after a report for the last date a technician logged in, This is so we can manage license numbers 14.2 Build 14200
Custom Report Issue
Greetings, How can I add Software list in my custom report? because in "select columns to display" there are no option to select software. Can someone help me with this issue?
Generate monthly report of patched servers
Hello, I wanted to know how I can make a monthly report of the servers that have been patched using patchmanager, they are asking me for information for the last 2 months (January and February), the idea is to know which servers were patched in January
Expiry Date Auto Fill
It would be nice to have the Expiry auto fill. For this to work, I would think that under the Product details, where you define vendor, cost, warranty etc... you would have a life-cycle field. You could set number of years that the unit is to be in production. We age out machines that are 5 years old. So I would put 5 years, or 60 months, however the field was set. Then when I put in the aquisition date, it would auto calculate the expiry date of the unit. Not to be confused with warranty expiry.
Error install Service Pack
I am trying to install service pack 7_2_0_SP-6_0_0 we are currently running 7.2.0, Build 7212. Whenever I do the update I get the error message "Please start the product, then stop it, and then apply the service pack" I have done this several times but
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