import of complete docx or pdf documents in the solutions
we like to import complete docx or pdf documents in the solutions but not as an file but as text in the poor editor
send mail with hotkey alt+s
we would like to add the hotkey alt+s for sending mail, like it is in outlook for example...
Custom time worked report for tickets.
Tried messing with some of the pre-set reports and custom reports, but can not get exactly what I need. I would like to track the time worked on a ticket from when a tech picks the ticket up to close. On hold status would stop this timer. I know there is a time spent out there that records from the time the ticket is placed until closed, but I would like to see if the above is possible. Ticket comes in at 8, tech picks up ticket at 9 (timer starts), tech works an hour then places on hold (stop timer).
renewing SSL cert - private key not found
I've been reading my notes from the past couple years (have used GUI the last couple of years). I don't see what I'm doing wrong. I generate CSR with matching data, get a duplicate cert for my wildcard cert, when I got to Apply the cert I get " The private
Missing Branding Images on ADSelfService Plus Login Page
Has anyone else noticed this issue. I have had a few users report that the page looks weird and it's missing our company logo other branding images. We noticed it after we upgraded to 6305.
Delete Support Groups in bulk
Hi team, a pleasure to greet you. I have a question. Is there any way to delete support groups in bulk? We have a customer with more than 90 accounts created and he needs to delete support groups associated to different sites from those accounts. We have
Server Reboot alert
Hi Team, As far i know there is no such option to get the alert when a server rebooted in between the pooling intervals. It will be grate if there is an option\alert where people can get to know the server (Physical\VM) has been rebooted and get details
[Analytics Plus e-book] Key metrics that should be part of your cybersecurity dashboard
Hey there, Are you tracking seemingly-endless security metrics? Discover the critical metrics that are essential in fortifying your organization's security posture, and build powerful consolidated security dashboards to combat emerging threats with ease.
[Free e-book] Key metrics that should be part of your cybersecurity dashboard
Hey there, Are you tracking seemingly-endless security metrics? Discover the critical metrics that are essential in fortifying your organization's security posture, and build powerful consolidated security dashboards to combat emerging threats with ease.
[Free e-book] Key metrics that should be part of your cybersecurity dashboard
Hey there, Are you tracking seemingly-endless security metrics? Discover the critical metrics that are essential in fortifying your organization's security posture, and build powerful consolidated security dashboards to combat emerging threats with ease.
Custom Report - Computer AD Description
I am creating a custom inventory report of computers (notebooks) in a particular OU. I have it working with the fields I want except for the description from AD. The custom report has a 'Computer Description' field which doesn't contain relevant data. If I look at the inventory details pages for a specific computer, I see an 'AD Description' field which has the proper information I want from AD. How do I get that on this report?
Apps Installation Problem in Mobile Phone
Hello ! From "App repository", I have added required apps and then the apps are also added from "Inventory" under "Apps" section. After that, I have distributed the apps to "Group". Every apps have been distributed and installed perfectly without the
Block Executable - Wildcards
We need to add an installer to the Block Executable policy, but wildcards are not allowed in the executable name, so we would have to monitor and update the policy every time a new version is released... or is there another way? Example: AppInstaller-1.0.exe
manage - unamanage devices
Hello, Maybe is a simple/dumb question but im not able to see where is the problem. There is one device that we want to keep apart in order to avoid sending packets to it. I thought that unmanaging the device would be enough. But seems it was not since i was informed it was still receiving packets. So i deleted the device and seems it worked but if i shut down opmanager server and start it again then will discover the device again and manage it. So maybe i dont understand the concept of managing
Agent on Citrix VDI
Hi. We are trying to use the UEMS agent on our gold VDI images. However, we do not want the non-persistent systems available to our users to report to our Patch Manager Plus. I tried disabling the UEMS service on the gold image before deployment, however
Version 14501 question
The following scheduled migration tasks will no longer be executed after upgrading to 14501 build or later: InlineImageMigration, ResolutionTemplateMigration, AntisamyNotificationMigration. During patch validation, users will be notified via a prompt
Erroneously encrypted an incident field.
On field setup, I encrypted erroneously and as a result am unable to select the field when generation custom reports. Is it possible to decrypt? without creating another field. This is because the field has data already. Thank you.
[ITOM day Qatar] Learn to take a seamless ITOps management approach with ManageEngine ITOM
Conventional ITOps management tends to be reactive, hindering organizations from meeting user expectations effectively. Insufficient visibility, intricate environments, and inadequate scalability often result in dissatisfied users and a surge in support
[ITOM day Saudi Arabia] Learn to shift to a proactive ITOps approach with AI & automation
Greetings, Why wait for problems to hit you like a ton of bricks because of outdated ITOps management? Traditional ITOps management is reactive and often limits organizations from meeting user expectations. Limited visibility, complex environments, and
Contract Assignment
Can we have the same contract assigned to a few Accounts? Our Service Agreement is basically the same across all our customers (Although the price differs between Gold Members and Platnum Members etc. We can have the price changed accordingly, via the
Request Custom Filter not migrated notification after upgrade
We have a test server built so we could test the upgrade from 13009 to 14300. After the upgrade I received a notification as follows: During the current migration, some request Custom Filter is not migrated due to unsupported fields present in it. The
AdSelfService Plus - OpenLDAP password sync
Hello, I have configured password sync from AD DS to OpenLDAP. It is working fine, password are sync to OpenLDAP as SSHA. How to change it to be synced as MD5 in OpenLDAP?
Endpoint Central's Anti-Ransomware capability has now been upgraded to include Next-Gen Antivirus solution!
Hey there, We're excited to share a major upgrade to our security offerings. Our protection capabilities have taken a giant leap forward: Introducing Next-Gen Antivirus. This transformation represents our commitment to fortifying your defenses against
Tasks attached to Request Templates
Hi, I have a request template called 'new user' and attached to the template is a task called 'device rollout'. I haven't assigned the template or the task to a technician upfront because it might be one of 3 technicians that get assigned. How do I achieve
Desktop Central doesn't work after Service Desk uninstall
Hi! I've uninstalled Service Desk, during it was asked if I wanted to delete both SDP and DC, I choose keep the DC. Now cant make the DC service run. Any thought?
Template custom field not mapped to any LDAP attribute
Hi, is possible to have in a user creation template a custom field not mapped to any LDAP attributes? The only way now is to map the field to an attribute in AD not used. We have a custom attribute that is the concatenate of three different values, so
Module Count "Requests" dont count
In UI management there is 4 options to show how many request are pending/onhold/closed or awaiting. I have this 4 modules on my site, but it does not count requests. Hovewer when i link whole box for example to "Action Type -> OnHold Request" then i can
Availability of Release Management in ManageEngine ServiceDesk Plus MSP version 14.5 - Build 14503
Dear Users, Greetings for the day. In our ongoing commitment to enhancing your experience, we're excited to introduce the latest availability of IT Release Management functionality in ManageEngine ServiceDesk Plus MSP version 14.5 - Build 14503. This
Password Sync Notification
#Issue# The "Passwords not in sync" alert includes web accounts, which PMP cannot check. #Solution# Add an option to ignore a password/resource for sync check. It makes no sense to notify on a password it can't check.
FAILED : Scan is taking longer than usual. Please check back later.
Hello, I am having a problem while scanning virtual machines with the agent: FAILED : Scan is taking longer than usual. Please check back later. 1) agent is installed on the virtual machine 2) services are running 3) The server where Servicedesk is
Need AD import filtering
The AD import feature is not adequate enough to import. We need the option to filter what and what not to import by the use of LDAP query strings and a way to selectively choose the domains and OUs to import from.
Critical : Error while invoking backup
I haven't been able to make backups on my SD in my company for a while. I always get the same error. I tried to execute the SQL statement, and the admin status 4 (which is equivalent to activated) was already set correctly. I have tried changing all admin
Unable to start cloned server after update to 14_2_0_SP-1_0 - Application startup halted due to mismatch in java version
Server 2019 MS SQL DB We cloned our production server to test upgrading from 13009 to the current 14306. After cloning, we were able to log into new server and update mail server settings, etc, without issues. Once we verified the server was working properly,
MDM Profile Error
Hello, I'm attempting to do self-enrollment for an iPad in MDM and when I scan the QR code and go through the setup, I get to the install profile section but then get Profile Error Invalid Profile and that Safari could not install a profile due to an
Populate tasks with information from Request
So I've found some information about this from older versions of the on-prem version of SDP but nothing for cloud. Here's the question; how do you auto-populate information in Tasks with information drawn from a service request. Scenario: New Hire Request.
Upcoming enhancements in Requests,Problems,Changes,Notification Rules,Project,Triggers,Sandbox and Zia
Dear Users, We are elated to announce the upcoming enhancements in Requests,Problems,Changes,Notification Rules,Project,Triggers,Sandbox and Zia .Below is a brief run-through of the same: Requests Request Closure Rules Enhancement The UI for Request closure
Masterclass 2023: Season 2 Episode 4—Strengthening the ITSM ecosystem with ServiceDesk Plus Cloud integrations
Greetings from ManageEngine! We are pleased to announce that registrations for the fourth episode of the ServiceDesk Plus Cloud Masterclass 2023 are now open! In this episode, you will learn how to leverage the various IT management solutions from ManageEngine
Masterclass 2023: Season 2 Episode 4—Strengthening the ITSM ecosystem with ServiceDesk Plus integrations
Greetings from ManageEngine! We are pleased to announce that registrations for the fourth episode of the ServiceDesk Plus Masterclass 2023 are now open! In this episode, you will learn how to leverage the various IT management solutions from ManageEngine
Periodic Sync Issue between AnalyticsPlus and SDP-MSP / SDP / SCP
Dear All, We would like to bring to your attention an issue that has been affecting the periodic synchronisation between SDP-MSP/ SDP/ SCP, and AnalyticsPlus. While the resynchronization process (Manual Resync) is working as expected, scheduled syncs
Can you add a view to the Helpdesk dashboard.
Hi, I've added a custom dashboard and have added everything I want to see except for a list of jobs specific to the technician viewing the dashboard. Is it possible to list open jobs for technician viewing the dashboard? I already have request by technician
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