Hi there,

We are excited to invite you and your team to the second episode of this year's ServiceDesk Plus Masterclass series. In the second episode of Masterclass 2024, we will discuss the step-by-step procedure to design, implement, and manage a powerful service catalog with services and dynamic service request templates. We will also showcase how approvals, SLAs, and tasks can be automatically associated with a service request template for swift service delivery.

In this episode, we will walk you through:

• Defining service categories according to your requirements.

• Customizing a service request template on a drag-and-drop canvas.

• Adding dynamic questions using additional fields and resource information.

• Configuring approvals, SLAs, tasks, and form rules.

At the end of the session, you'll be able to build service request templates that can collect all the relevant information right at the time of request creation, and publish the templates as a part of your service catalog on the enterprise self-service portal.

After the product demo, you'll also have the opportunity to interact with our product experts through a live Q&A session.

Date: Mar. 27, 2024

Time: 11am GMT, CDT, PDT | 3pm AEDT

Duration: 60 minutes

Save your spot now

If you have any questions, please write to us at hello@servicedeskplus.com. We’re always happy to help.

Regards,

The ServiceDesk Plus Cloud team